BMG Auto Sales & Repair

Initial Business Response / [redacted] (1000, 6, 2014/08/08) */ No warranty is purchased by the customer, alternator failed after on July 21st, and customer called, provided labor at no cost to customer, customer brought in an alternator that is no of OEM part, shop manager [redacted] advised to use only OEM part only, customer refusedCustomer called again on July 29th, complaint was about the check engine light, customer drove by the second day, free diagnostic was provided to the customer found code is [redacted] which is the electronic thermostat unit, advised customer to replace the partAlso clarified since there is no warranty, BMG can no longer cover the part and labor on repairs, the total cost of the Thermostat unit retail is at $435, BMG discounted the repair at $parts and labor to help out the customerCustomer needs to understand that it is a used vehicle that she/he is buying, no pre-existing problems are there, but since the high mileage, replacement of tear and wear parts will be called uponBMG is also here to provide our customer with competitive labor rate of $45/hr for customers only, and wholesale prices on OEM partsThat would be the best we can provide for our customer without extended warranty purchased Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) First reason as to why I do not accept the response is that I can not believe this business has the audacity to lie the way they did on their responseNever was the car repaired at no costBusiness charged $labor and took cash for itI have a witness to this as wellThe business deliberately reset the engine lights so when the car was test driven no lights came onThat is why a day later all the lights came upThis isn't some wear and tear we are talking aboutWhen I took the car to tell them about all the lights coming on they told me it was the alternatorThey then reset all the engine lights so I had no engine lights come on againAnd of course that lasted for a day or twoJust how when the car was purchased.I have three kids so I needed a good running car so I purchased the alternator now that the alternator is fixed.Lights for the other stuff are still onI do not believe this is a coincidence that all of a sudden all these problems with car will pop up at the same timeAlso in less than week periodIt is understandable if I had the car for a few months but the car started with these problems a day or laterThe problem is that they sold a car that they knew was not a good running carThey guaranteed there was no problems with the carAlso I tried to buy the warranty, I told them I did not have the cash because I was giving everything I had to the down payment so I can leave a check or come back later with the cash and they refusedThey made it very difficult for me to get the warranty and I believe I know why nowBecause the car had so many issuesIt seems to me that this is their calling cardThey reset all the lights so when customer test drives it nothing shows up but as soon as it leaves the lot a day later all engine lights come onBottom line is the car is not fulfilling its purpose, BMG took advantage of me, perhaps because they saw I was a female and single mother they thought I did not know about carsThing is I am not the only customer they have done this toI have done some research and found out that many customers have had the same problem with them Final Business Response / [redacted] (4000, 11, 2014/08/16) */ As the owner of the business, I didnt find any receipt of any repair done by us on your vehicleWhen I asked ***, he said he provided you the installation when you came in lastAs far as the check engine light, it reads a code for the thermostat, so that is a maintitem, such items are not even covered under the warranty if you did purchase the warrantyUsed cars are going to need replacement parts as they get oldSo it is common to have parts failing at the higher mileageThat is why we have a repair shop and provide our customer a discounted rate of $45/hrI am afraid that I can not provide the repair for you for free

Initial Business Response /* (1000, 8, 2015/04/27) */
Contact Name and Title: *** *** Shop Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
Customer purchased a used car without extended service plan, warranty is expired due to over 100k on the milesWeek after,
ignition coils went out on her, drove in and complained about it, BMG went ahead changed ignition coils for her at no costCar drove great for her for the next weeksCustomer called in complained about the there were smokes from the engine bay and she is scared to driveBMG advised her to bring the vehicle in for inspection, but since no service contract was purchased, it wont be free of charge, customer said will tow inCar never came inNext thing we know, there was a bad review on YelpIf customer wants us to help out, she needs to give us the change to inspect it and properly diagnose the problemIf we didnt fix the problem, why did the car drive good for weeks? Car with over 100k miles has a lot of components aging, they will eventually go out item by itemDoes not mean it is a bad car, it needs maintenance and upkeepCustomer needs to understand that we cant help her if she wants to take the car to somewhere elseWe also can not guarantee used cars are not going to have tear and wear items going out, it is inevitableIt is the very reason why customers get a 45/hr rate at our shop for future maintenance and repairBut if they want to take it to a place that charges them 170/hr, it was a decision by the customerAll documents were properly signed and disclosed
Initial Consumer Rebuttal /* (3000, 10, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BMG proved to be negligent as they were well aware of the major mechanical defects and repairs needed but deceptively advertised vehicle as in excellent conditionThey have the abilty to temporarily clear error codes in which they did, as the check engine light came back on the very next morning after purchaseNumerous complaints posted on yelp to the same effect as they are repeat offendersWhy on earth would anyone pay over 13k for a car and bring it back to the same place to pay more for repairs? And their initial "discounted" repair offer was not acceptableFurthermore, they claimed to have five vehicles ahead of mine and I rightfully so, choose a credible place for repairSigning an "as-is" agreement does not give the dealer the right to defraud the buyerSimply immorally and dishonest people running this businessI am prepared to take the next step for recourseI would strongly urge BMG to reasonably correct the matter
Final Business Response /* (4000, 12, 2015/05/02) */
BMG can not meet your demandThere is no implicit or explicit form of any warranty given or purchasedVehicle is presented to you in good driving conditionIF there is problems, you MUST bring it to the selling dealer first as per contact that you have signedOnly if the dealer refuses to cooperate, then you can take it to other placesWe have customers that made appointments on that day, but you can tow it in and we will get to your car as soon as we canNo misrepresentationsWe did not intentional cover up any thing, if the car smokes it will smoke the minute that you test drive it, or immidiately afterwards, it wont wait few weeksBut again, the NATURE OF USED cars is unpredictable, we cant predict when or what part is going to fail nextIt is your responsibility to keep up the maintanence on the vehicle that you have purchased, we are here to help our customers keeping the cost down, but it does not mean we are doing it for free, if you dont buy any service contracts, then you are going to pay of out pocket expenses each time the car breaks downWe are sorry about the breakdown of your car, but we wished that you could have taken it to us and let us help when we offered you thatIt would not have been expensive at all
Final Consumer Response /* (4200, 14, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BMG would of course say that after the factNothing changes the true conduct and deception of the businessFact is that they not only sold me a car that was faulty and way overpriced, but they also found the HIGHEST interest rate out there and claimed that was the "best" they can do, only to make more off the saleI found out who the previous owner of my car wasHe had repeated problems with the car and traded it into BMGThey were fully aware but again, it is their business to be dishonest

Initial Business Response /* (1000, 5, 2014/10/07) */
Customer bought the car after had it inspected at Quality Auto Repair in FremontDecision was made solely by the customerSo he calls us and complaints in almost a year after the purchase?
After the inspection at Quality Auto
Repair, the buyer has full knowledge of what he was getting, since the price was the incentive for him, he made the decision to buyThere were no other requests made by the customer when purchase was madeAudi can be expensive to maintain
BMG Auto Sales has followed proper guidelines when selling used vehicles, we are always trying our bestBut customer also needs to understand that he is buying a used vehicle, not new, so everything in it would be used, with 82,Miles on it

Initial Business Response /* (1000, 5, 2014/11/24) */
In response to the complaintPlease note customer declined the warranty offered and bought the car as is for one
Secondly, when he called in, we asked him to bring it to have us check it outBut never showed up at allWe can not
help any customer if they refuse to bring it here
lemon law only applies to car under factory warranty
We are always trying our best to help our customers with what we canBut when no warranty is purchased and customer would not bring the vehicle in and instead takes it somewhere else and have others work on it, we are not responsible for the outcome
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2014/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called them and asked them to pick up the car and they never show up their location is miles away from my home, and the vehicle was not on running conditions due to over heating and engine broke after due to the water pump issuesThey advertisement said new water system I got proves and recorded conversation as well, If not take responsibility for the damage I'll take legal action after respondThank you Rat's

Initial Business Response /* (1000, 6, 2014/08/08) */
No warranty is purchased by the customer, alternator failed after on July 21st, and customer called, provided labor at no cost to customer, customer brought in an alternator that is no of OEM part, shop manager [redacted] advised to use only...

OEM part only, customer refused. Customer called again on July 29th, complaint was about the check engine light, customer drove by the second day, free diagnostic was provided to the customer found code is [redacted] which is the electronic thermostat unit, advised customer to replace the part. Also clarified since there is no warranty, BMG can no longer cover the part and labor on repairs, the total cost of the Thermostat unit retail is at $435, BMG discounted the repair at $188 parts and labor to help out the customer. Customer needs to understand that it is a used vehicle that she/he is buying, no pre-existing problems are there, but since the high mileage, replacement of tear and wear parts will be called upon. BMG is also here to provide our customer with competitive labor rate of $45/hr for customers only, and wholesale prices on OEM parts. That would be the best we can provide for our customer without extended warranty purchased.
Initial Consumer Rebuttal /* (3000, 8, 2014/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First reason as to why I do not accept the response is that I can not believe this business has the audacity to lie the way they did on their response. Never was the car repaired at no cost. Business charged $90 labor and took cash for it. I have a witness to this as well. The business deliberately reset the engine lights so when the car was test driven no lights came on. That is why a day later all the lights came up. This isn't some wear and tear we are talking about. When I took the car to tell them about all the lights coming on they told me it was the alternator. They then reset all the engine lights so I had no engine lights come on again. And of course that lasted for a day or two. Just how when the car was purchased.I have three kids so I needed a good running car so I purchased the alternator now that the alternator is fixed.Lights for the other stuff are still on. I do not believe this is a coincidence that all of a sudden all these problems with car will pop up at the same time. Also in less than 2 week period. It is understandable if I had the car for a few months but the car started with these problems a day or 2 later. The problem is that they sold a car that they knew was not a good running car. They guaranteed there was no problems with the car. Also I tried to buy the warranty, I told them I did not have the cash because I was giving everything I had to the down payment so I can leave a check or come back later with the cash and they refused. They made it very difficult for me to get the warranty and I believe I know why now. Because the car had so many issues. It seems to me that this is their calling card. They reset all the lights so when customer test drives it nothing shows up but as soon as it leaves the lot a day later all engine lights come on. Bottom line is the car is not fulfilling its purpose, BMG took advantage of me, perhaps because they saw I was a female and single mother they thought I did not know about cars. Thing is I am not the only customer they have done this to. I have done some research and found out that many customers have had the same problem with them.
Final Business Response /* (4000, 11, 2014/08/16) */
As the owner of the business, I didnt find any receipt of any repair done by us on your vehicle. When I asked [redacted], he said he provided you the installation when you came in last. As far as the check engine light, it reads a code for the thermostat, so that is a maint. item, such items are not even covered under the warranty if you did purchase the warranty. Used cars are going to need replacement parts as they get old. So it is common to have parts failing at the higher mileage. That is why we have a repair shop and provide our customer a discounted rate of $45/hr. I am afraid that I can not provide the repair for you for free.

Initial Business Response /* (1000, 5, 2014/10/04) */
customer came in today and BMG and the customer has mutually came to an agreement to fix the kick in the transmission problem. Customer is satisfied with the resolution provided by BMG.
Initial Consumer Rebuttal /* (2000,...

7, 2014/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I ageed to pay bmg 1500 to fix the problems I listed with the transmission.I've spoken with bmg today 10.8.14 who told me I can pick up the car 10.17.14