I just spoke to Mr [redacted] on the phone to let him know that the BMW Area Manager told me that he will have an airbag to us next week to repair the vehicle Also, in consideration for the inconvenience to MrMitchell, BMW NA will reimburse him one month's payment Randy J [redacted] General Manager BMW of Houston North
Complaint: [redacted] I am rejecting this response because: their written response to the Revdex.com does not reflect the verbal response they gave to me and which they would not put in writing Normally, when a company receives a written complaint they will follow up with a written response This company did not do that They left me voice mails and continued to try to reach me by phone I am not going to keep carrying this thing out I have better things to do with my life than deal with this misrepresentation of how things are for this complex However, When [redacted] l stated in their written response that my wife and I talked about whether or not I should move in (as she was ease dropping and listening to our conversation), it had nothing to do with the RR noise, at that time she had not yet disclosed that a train would only come by a "few times during the day" What we were discussing was the fact that my right hip needs replacement and I am trying to postpone that for as long as possible What my wife was referring to and what [redacted] l overheard was whether or not I wanted to be on the second floor (steps) I have been under doctor's care and in PT for two years trying to prolong this surgury I hope to put that off for two more years Additionally, I believe that [redacted] l is probably a good person and probably does regret the fact that she midlead my wife and I when she stated "a train will only come by a few times during the day" she would have probably not said that at all if the management team would not try to hide that fact (read the complaints regarding railroad noise on line) Regarding the call from the manager, well, he didn't bother to put in the letter to the Revdex.com that it was on the third floor After hearing my situation with my hip, do you really think that is an option?I have reconsidered the moving expences, and, as trying to come to a reasonable conclusion, even though I have already paid moving expences once, to get away from all this noise, would pay those myself if the complex would not hold back any of my deposits in the future I guarantee, this appartmetn I live in is cleaner now than before I moved in...I have cleaned all of the mold out of the restroom and kitchen [redacted] l became beligerant and hung up on me when I told her I would post videos of the trains going by, saying I was threatening her, well, if the complex doesn't have anything to hide, why would that be considered a threat anyway, if they would agree to let me move to another side of the buidling on the first or second floor, I would sign a non disclosure agreemetn stating I would not post these videos on social media Like I said, I believe [redacted] l is a good person who regrets telling me the train traffic was minimal And, I am not a person who holds grudges or wants to get even--all I am praying for is a good night sleep Hopefully, they will do the right thing Regards, [redacted] ***
The customer visited the store yesterday, August 25, 2014, to have the repair made at no cost The customer should be satified at this time [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint While the issue is not resolved, it is a move in the appropriate direction This unreasonable distraction impedes me from being 100% at work and at homeI eagerly await the acceptable resolutionRespectfully, [redacted] Resident Care Management Director
We have visited with Ms*** and explained to her that her vehicle's current issue with the transmission is unrelated to previous repairs We also explained to her that the vehicle has in excess of 100,miles and will continue to need future repairs based upon the estimated useful life of the vehicle We recommend to her that she should probably consider not repairing the transmission and look into trading it in on another vehicle We are currently working with her to do so [redacted] General Manager BMW of Houston North
RE:# [redacted] To WhomIt May Concern:On8/23/the resident toured the property with his wifeThe leasingprofessional toured them and took them to view the location of the actual homeleased, but they could not view the interior of the home has it was still anoccupied unit, and its proximity to the train tracksIt is my understandingthe resident and his wife had a discussion while viewing the unit locationregarding the train in which his wife discouraged him from leasing thatparticular unitThe leasing professional continued the tour and showed themother additional homes availableAt the time, there were multiple unitsavailable but the resident decided to move forward with leasing the apartmentclosest to the train tracks as it met his other preferred criteria.Theresident moved in on 9/05/On 10/22/management received a messagestating the train was unbearable and that the resident needed to moveTheresident was contacted by management that afternoon and offered a unit that wasfurthest from the train tracks that was available at the timeWe offered towaive the fee associated with transferring onsite in addition to maintainingthe home at his current rental rate as the new location was leasing forapproximately $moreAt that time, the resident stated that if we were notgoing to pay for his movers, he was not interested and that we had nothingfurther to discuss and hung up the phoneThe resident never mentioned a floorpreference at the time nor has there been any contact from the resident since10/22/14.Wecertainly want our residents to be happy and are more than willing to transferthe residentelsewherein the communityUnfortunately, at this time, we do not have an apartment withthat floorplan to meet his desired needsWe certainly welcome the resident tocome into the office to see if we can find an alternative apartment home withinthe communityIf the resident feels we cannot meet his needs, we are willingto terminate his lease without early terminations fees (not limited to damagesto the home, outstanding rent or utilities, etc.) with a 30-day written notice
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have not been in contact with the General ManagerI will provide the original [redacted] which was given to me by the sales man to the dealership if necessaryIn addition, I have pictures and statements from [redacted] where they specifically point out the damages prior to repairing the scratches (I will bring any original document)The vehicle was repaired, based on what I was told by an employee at BMW, at one of [redacted] repair shop Regards,
We understand Mr [redacted] frustration with the situation and apologize for any inconvenience to him Unfortunately BMW and other automobile manufacturers have large scale airbag recalls on their vehicles and are unable to supply the dealers with the needed airbag parts We are doing are best to get the parts as fast as we can, but it is controlled by the manufacture’s ability to get them from their Takata supplier The only thing that I can recommend at this time is for Mr [redacted] to reach out to BMW NA’s Customer Relations Department at to see if they can assist him with the matter We will work closely with our AutoNation Collision Center where Mr [redacted] car is being repaired to get the airbag part as soon as we can Regards, Randy J [redacted] General Manager BMW of Houston North
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
The case of *** regarding *** *** and Reid Physician Associates has been resolvedThe patient's bill now has a zero balance
15.4pt 0in 0pt">Sharrie H***
Supervisor, Patient Benefit Specialists
Community Outreach
Reid Hospital & Health Care Services
Reid Parkway I Richmond, IN Sharon.H***@ReidHospital.org
*** *** /Fax 765-983-
*** (Cell)
ReidHospital.org
I have spoken to Mr*** and have sent him an email with the following message to address his concerns
William,
I was unable to reach you when I
called, so I decided to email you what we were told by the shop foreman at Advantage BMW Midtown regarding the programming they completed on your vehicle.
The programming was to accommodate BMW’s oil service interval change from 15,to 10,milesThis is the same programming we completed at the time of the Ncampaign repair, which was confirmed by BMW NANo programming was done to correct any performance issues and no internal DME drivetrain malfunction performance faults were present at the time of their programming
I’m not sure what was communicated to you by Advantage’s service advisor, but the Ncampaign programming completed by both stores was to address the oil service interval change from 15,to 10,miles only
Please call me at your earliest convenience to discuss
Regards,
RJL
We have delivered to and installed the license plates for the customer. The delay was due to the fact we were waiting on the out of state title being received from previous ownership so that we could process her vehicle
registration.
Regards,
*** ** ***
*** ***
BMW of Houston North
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
Cecilio Flores, my Customer Financial Services Director, has been in contact with the customer to work through his concerns
Regards,
Randy JL***
General Manager
BMW of Houston North
We have visited with Ms. [redacted] and explained to her that her vehicle's current issue with the transmission is unrelated to previous repairs. We also explained to her that the vehicle has in excess of 100,000 miles and will continue to need future repairs based upon the estimated useful...
life of the vehicle. We recommend to her that she should probably consider not repairing the transmission and look into trading it in on another vehicle. We are currently working with her to do so.
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I just spoke to Mr. [redacted] on the phone to let him know that the BMW Area Manager told me that he will have an airbag to us next week to repair the vehicle. Also, in consideration for the inconvenience to Mr. Mitchell, BMW NA will reimburse him one month's payment.
Randy J. [redacted]
General Manager
BMW of Houston North
RE:#[redacted]To WhomIt May Concern:On8/23/14 the resident toured the property with his wife. The leasingprofessional toured them and took them to view the location of the actual homeleased, but they could not view the interior of the home has it was still...
anoccupied unit, and its proximity to the train tracks. It is my understandingthe resident and his wife had a discussion while viewing the unit locationregarding the train in which his wife discouraged him from leasing thatparticular unit. The leasing professional continued the tour and showed themother additional homes available. At the time, there were multiple unitsavailable but the resident decided to move forward with leasing the apartmentclosest to the train tracks as it met his other preferred criteria.Theresident moved in on 9/05/2014. On 10/22/14 management received a messagestating the train was unbearable and that the resident needed to move. Theresident was contacted by management that afternoon and offered a unit that wasfurthest from the train tracks that was available at the time. We offered towaive the fee associated with transferring onsite in addition to maintainingthe home at his current rental rate as the new location was leasing forapproximately $40 more. At that time, the resident stated that if we were notgoing to pay for his movers, he was not interested and that we had nothingfurther to discuss and hung up the phone. The resident never mentioned a floorpreference at the time nor has there been any contact from the resident since10/22/14.Wecertainly want our residents to be happy and are more than willing to transferthe residentelsewherein the community. Unfortunately, at this time, we do not have an apartment withthat floorplan to meet his desired needs. We certainly welcome the resident tocome into the office to see if we can find an alternative apartment home withinthe community. If the resident feels we cannot meet his needs, we are willingto terminate his lease without early terminations fees (not limited to damagesto the home, outstanding rent or utilities, etc.) with a 30-day written notice.
The customer visited the store yesterday, August 25, 2014, to have the repair made at no cost. The customer should be satified at this time.
[redacted]
General Manager
I just spoke to Mr [redacted] on the phone to let him know that the BMW Area Manager told me that he will have an airbag to us next week to repair the vehicle Also, in consideration for the inconvenience to MrMitchell, BMW NA will reimburse him one month's payment Randy J [redacted] General Manager BMW of Houston North
Complaint: [redacted] I am rejecting this response because: their written response to the Revdex.com does not reflect the verbal response they gave to me and which they would not put in writing Normally, when a company receives a written complaint they will follow up with a written response This company did not do that They left me voice mails and continued to try to reach me by phone I am not going to keep carrying this thing out I have better things to do with my life than deal with this misrepresentation of how things are for this complex However, When [redacted] l stated in their written response that my wife and I talked about whether or not I should move in (as she was ease dropping and listening to our conversation), it had nothing to do with the RR noise, at that time she had not yet disclosed that a train would only come by a "few times during the day" What we were discussing was the fact that my right hip needs replacement and I am trying to postpone that for as long as possible What my wife was referring to and what [redacted] l overheard was whether or not I wanted to be on the second floor (steps) I have been under doctor's care and in PT for two years trying to prolong this surgury I hope to put that off for two more years Additionally, I believe that [redacted] l is probably a good person and probably does regret the fact that she midlead my wife and I when she stated "a train will only come by a few times during the day" she would have probably not said that at all if the management team would not try to hide that fact (read the complaints regarding railroad noise on line) Regarding the call from the manager, well, he didn't bother to put in the letter to the Revdex.com that it was on the third floor After hearing my situation with my hip, do you really think that is an option?I have reconsidered the moving expences, and, as trying to come to a reasonable conclusion, even though I have already paid moving expences once, to get away from all this noise, would pay those myself if the complex would not hold back any of my deposits in the future I guarantee, this appartmetn I live in is cleaner now than before I moved in...I have cleaned all of the mold out of the restroom and kitchen [redacted] l became beligerant and hung up on me when I told her I would post videos of the trains going by, saying I was threatening her, well, if the complex doesn't have anything to hide, why would that be considered a threat anyway, if they would agree to let me move to another side of the buidling on the first or second floor, I would sign a non disclosure agreemetn stating I would not post these videos on social media Like I said, I believe [redacted] l is a good person who regrets telling me the train traffic was minimal And, I am not a person who holds grudges or wants to get even--all I am praying for is a good night sleep Hopefully, they will do the right thing Regards, [redacted] ***
The customer visited the store yesterday, August 25, 2014, to have the repair made at no cost The customer should be satified at this time [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint While the issue is not resolved, it is a move in the appropriate direction This unreasonable distraction impedes me from being 100% at work and at homeI eagerly await the acceptable resolutionRespectfully, [redacted] Resident Care Management Director
We have visited with Ms*** and explained to her that her vehicle's current issue with the transmission is unrelated to previous repairs We also explained to her that the vehicle has in excess of 100,miles and will continue to need future repairs based upon the estimated useful life of the vehicle We recommend to her that she should probably consider not repairing the transmission and look into trading it in on another vehicle We are currently working with her to do so [redacted] General Manager BMW of Houston North
RE:# [redacted] To WhomIt May Concern:On8/23/the resident toured the property with his wifeThe leasingprofessional toured them and took them to view the location of the actual homeleased, but they could not view the interior of the home has it was still anoccupied unit, and its proximity to the train tracksIt is my understandingthe resident and his wife had a discussion while viewing the unit locationregarding the train in which his wife discouraged him from leasing thatparticular unitThe leasing professional continued the tour and showed themother additional homes availableAt the time, there were multiple unitsavailable but the resident decided to move forward with leasing the apartmentclosest to the train tracks as it met his other preferred criteria.Theresident moved in on 9/05/On 10/22/management received a messagestating the train was unbearable and that the resident needed to moveTheresident was contacted by management that afternoon and offered a unit that wasfurthest from the train tracks that was available at the timeWe offered towaive the fee associated with transferring onsite in addition to maintainingthe home at his current rental rate as the new location was leasing forapproximately $moreAt that time, the resident stated that if we were notgoing to pay for his movers, he was not interested and that we had nothingfurther to discuss and hung up the phoneThe resident never mentioned a floorpreference at the time nor has there been any contact from the resident since10/22/14.Wecertainly want our residents to be happy and are more than willing to transferthe residentelsewherein the communityUnfortunately, at this time, we do not have an apartment withthat floorplan to meet his desired needsWe certainly welcome the resident tocome into the office to see if we can find an alternative apartment home withinthe communityIf the resident feels we cannot meet his needs, we are willingto terminate his lease without early terminations fees (not limited to damagesto the home, outstanding rent or utilities, etc.) with a 30-day written notice
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have not been in contact with the General ManagerI will provide the original [redacted] which was given to me by the sales man to the dealership if necessaryIn addition, I have pictures and statements from [redacted] where they specifically point out the damages prior to repairing the scratches (I will bring any original document)The vehicle was repaired, based on what I was told by an employee at BMW, at one of [redacted] repair shop Regards,
We understand Mr [redacted] frustration with the situation and apologize for any inconvenience to him Unfortunately BMW and other automobile manufacturers have large scale airbag recalls on their vehicles and are unable to supply the dealers with the needed airbag parts We are doing are best to get the parts as fast as we can, but it is controlled by the manufacture’s ability to get them from their Takata supplier The only thing that I can recommend at this time is for Mr [redacted] to reach out to BMW NA’s Customer Relations Department at to see if they can assist him with the matter We will work closely with our AutoNation Collision Center where Mr [redacted] car is being repaired to get the airbag part as soon as we can Regards, Randy J [redacted] General Manager BMW of Houston North
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
The case of *** regarding *** *** and Reid Physician Associates has been resolvedThe patient's bill now has a zero balance
15.4pt 0in 0pt">Sharrie H***
Supervisor, Patient Benefit Specialists
Community Outreach
Reid Hospital & Health Care Services
Reid Parkway I Richmond, IN Sharon.H***@ReidHospital.org
*** *** /Fax 765-983-
*** (Cell)
ReidHospital.org
I have spoken to Mr*** and have sent him an email with the following message to address his concerns
William,
I was unable to reach you when I
called, so I decided to email you what we were told by the shop foreman at Advantage BMW Midtown regarding the programming they completed on your vehicle.
The programming was to accommodate BMW’s oil service interval change from 15,to 10,milesThis is the same programming we completed at the time of the Ncampaign repair, which was confirmed by BMW NANo programming was done to correct any performance issues and no internal DME drivetrain malfunction performance faults were present at the time of their programming
I’m not sure what was communicated to you by Advantage’s service advisor, but the Ncampaign programming completed by both stores was to address the oil service interval change from 15,to 10,miles only
Please call me at your earliest convenience to discuss
Regards,
RJL
We have delivered to and installed the license plates for the customer. The delay was due to the fact we were waiting on the out of state title being received from previous ownership so that we could process her vehicle
registration.
Regards,
*** ** ***
*** ***
BMW of Houston North
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
Cecilio Flores, my Customer Financial Services Director, has been in contact with the customer to work through his concerns
Regards,
Randy JL***
General Manager
BMW of Houston North
We have visited with Ms. [redacted] and explained to her that her vehicle's current issue with the transmission is unrelated to previous repairs. We also explained to her that the vehicle has in excess of 100,000 miles and will continue to need future repairs based upon the estimated useful...
life of the vehicle. We recommend to her that she should probably consider not repairing the transmission and look into trading it in on another vehicle. We are currently working with her to do so.
[redacted]
General Manager
BMW of Houston North
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I just spoke to Mr. [redacted] on the phone to let him know that the BMW Area Manager told me that he will have an airbag to us next week to repair the vehicle. Also, in consideration for the inconvenience to Mr. Mitchell, BMW NA will reimburse him one month's payment.
Randy J. [redacted]
General Manager
BMW of Houston North
RE:#[redacted]To WhomIt May Concern:On8/23/14 the resident toured the property with his wife. The leasingprofessional toured them and took them to view the location of the actual homeleased, but they could not view the interior of the home has it was still...
anoccupied unit, and its proximity to the train tracks. It is my understandingthe resident and his wife had a discussion while viewing the unit locationregarding the train in which his wife discouraged him from leasing thatparticular unit. The leasing professional continued the tour and showed themother additional homes available. At the time, there were multiple unitsavailable but the resident decided to move forward with leasing the apartmentclosest to the train tracks as it met his other preferred criteria.Theresident moved in on 9/05/2014. On 10/22/14 management received a messagestating the train was unbearable and that the resident needed to move. Theresident was contacted by management that afternoon and offered a unit that wasfurthest from the train tracks that was available at the time. We offered towaive the fee associated with transferring onsite in addition to maintainingthe home at his current rental rate as the new location was leasing forapproximately $40 more. At that time, the resident stated that if we were notgoing to pay for his movers, he was not interested and that we had nothingfurther to discuss and hung up the phone. The resident never mentioned a floorpreference at the time nor has there been any contact from the resident since10/22/14.Wecertainly want our residents to be happy and are more than willing to transferthe residentelsewherein the community. Unfortunately, at this time, we do not have an apartment withthat floorplan to meet his desired needs. We certainly welcome the resident tocome into the office to see if we can find an alternative apartment home withinthe community. If the resident feels we cannot meet his needs, we are willingto terminate his lease without early terminations fees (not limited to damagesto the home, outstanding rent or utilities, etc.) with a 30-day written notice.
The customer visited the store yesterday, August 25, 2014, to have the repair made at no cost. The customer should be satified at this time.
[redacted]
General Manager