Boch Toyota

We stand by our position

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I do not have an appointment scheduled with boch- I have an appointment this coming Saturday with a mechanic not associated with bochI want to make sure that my car does qualify as a certified carboch has not contacted me to inspect my car.] Regards, [redacted] ***

We have scheduled the appointment for the customer to address her needs It is our lintention to achieve 100% satisfaction for the customer I recomend that this complaint be closed at this time and be reopened should the customer feels we have not addressed her issues

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It is quite interesting how well the Boch Toyota manager describes in much better detail now after he "closed the deal" by not doing so when I asked him if I could return the car at 1, 2, years, anytime during the lease agreement as I was years old and perhaps would not live three more years or would lose my eyesight as I had macular degeneration Had he explained the fact that I would be responsible for the entire year monthly payments I would not have signed the leaseHe speaks as if he explained this very clearlyHe did not at allHe said " no problem you can get out of the lease at anytime during the three years"I had told him prior to that this was my first time to lease a carNow I know he knew he could easily say what he did and get away with another sale/leaseI believe he did not represented Boch Touota as they would wish as a good businessI want those last months payments ie $backI turned the car in because I was way over the mileage agreement and did not want to continue that expenseThey were dishonest , living up to the car dealer reputationDoes [redacted] JrWant that type of reputation? His Dad and family have been in the car business in Metro Boston for over yearsIs he proud of his employees essentially lying to customers? [redacted] * [redacted] JrDVM , DACVS Regards, [redacted] ***

The customer was interested in a *** Unfortunately, the vehicle was sold while she was about to buy it However, the dealership honored the same discount on a model and she was happy the customer's last emails were that she would follow up this weekend with usWe have not been able to reach her but will keep trying to resolve this issue! We believe that we are addressing the customer's issues promptly

the customer has not offered a rebuttal and the dealership maintains its position

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] they are LIARS Please see attached the communication with the dealership that happened on July 10th which if I can count right is WAY MORE than the days they claim my paperwork was ready at their dealership Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI got the refund receipt emailed to me on 3/30/but I had to make sure the fund got into my credit card before I reply Yes, the fund of $has been in I want the rest $refunded immediately.Let me clarify it I had signed all the related buying purchase documentations but the dealer didn’t honor that They asked me to resign the purchase and sale again before they could deliver my car Why? Because it was their mistake The deal that I signed had been voided by dealer before I decided to cancel it.I wanted to re-negotiate the deal just because that was how they did in making the deal with me After dealer and I agreed on the price of the vehicle and the special financial interest rate, the sale manager came back to tell me that I could either take $cash bonus or 0.9% interest rate, not both I felt into this trap to accept $cash and got the high interest rate Then stepping into financial office, financial person gave me the 2.94% rate because I only had credit score on FICO even though I checked FICO, I have score Then he tried to sale warranty packages He told me that if I bought one, he had a friend at the bank who could help to get my rate down to 2.04%.In addition, post purchase, I spent too much time following up with dealer to make sure I picked up the car on time (on Saturday 2/20) because I had to return the rental car that day I wasted full Saturday for nothing Because of dealer’s mistake, they didn’t even tell me the truth but only asked to come back and signed the leather installed authorization form again That made me mad and searching other dealers and finally canceled the deal by not re-signing the whole deal on 2/21/2016.Yes, I was told that $would be credited back to my credit card right away (02/21/2016) and $would be refunded right after they sold that car On 3/24, I contacted GM [redacted] and later one of the sale manager called me back and asked for my credit card number to process the refund After few days, I didn’t see any credit So I decided to contact Revdex.com Amount of $wasn’t refunded to me until 03/30/2016, more than a month, after I contacted Revdex.com.After all, I don’t trust their business I want $refunded immediately.Thank you very muchRegards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

The General Manager of the business did reach out to the customerher and she came into the dealership The lost and found area of the dealership was checked and about a dozen pairs of sunglasses were there but none were hers Her former vehicle was also pulled up and we had her go thru the car to see If the glasses were still in the car the business also followed up with her after the general manager met with all the managers involved to see if anyone found the glasses It jis believed that the customer called the store saying she left her glasses and someone said then they should be upfront where lost and found items are kept Unfortunately, the customer does not know who she talked with Her sales person was also contacted but he asked her why she waited weeks to call in her loss We believe that no one took the glasses given that there were a dozen other pairs in the lost and found and the glasses in particular that were lost were prescription glasses The dealership does not accept responsibility for this unfortunate loss [redacted] Tell us why here

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does... satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***

On three occasions, the customer tried to apply the Protective service contract to three separate service related issues and each time the customer was unsuccessful The first time was related to a broken door handle which is covered item under Level II (#11) The second instance was related to the replacement of a thermostat, something that is definitely not covered under a Level II Protective contract which is what the customer purchased The third item was a replacement ignition switch which was not covered under electrical items unless it involved the engine and dash main wiring harness.I will have someone reach out to the customer on the covered item but in his complaint, he is requesting a full refund of the contract price It is my understanding that the contract may be prorated so we would need to check on what the total refund to the customer would be if the contract were to be terminated

A check will be forwarded to the customer We have seen these situations before and usually these matters are addresssed at the end of each month Thank you

Per the dealership's General Manager, the customer received the registration to the vehicle The registration was ready days after delivery of the vehicle

Yes right now I do have the paperwork for the vehicle

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Please keep my complaint open till I see an un bais mechanic to inspect my cars against the documentation I have received from BochMy appointment is on Saturday November 2015]
Regards,
*** ***

On 8/22/under Repair Order No. *** (miles 45,676), Mr*** came in for an oil change and inspection sticker. During the multi point inspection, our technician found a grinding noise coming from the rear differential. We confirmed that the r/r axle bearing
was the cause of the noise. An estimate was prepared and given to Mr*** and he approved the repair. When finished with the repair, during the road test we heard further grinding although less audible, but still coming from the rear of the vehicle. The technician checked the differential fluid and found it to be low also having metal shavings in the fluid. In an attempt to easily correct the concern we extracted the remaining fluid out of the differential and tried to remove all the metal flakes. After performing the differential service free of charge, the noise was still there. We informed Mr*** that this was not a safety concern however over time the noise may get worse and the need for a full differential replacement would be needed. We quoted him the cost of repair and he asked for a supervisor. A service manager talked with Mr*** and listened to his concern about spending further money to repair the vehicle. Mr*** was told that the dealership would reach out to Toyota (the manufacturer) on his behalf. The Manufacturer offered to cover the cost of parts for his repair in the amount of $2700.00. We gave that offer to Mr*** and were told he was raising the funds for the repairs. We also looked further into Mr***' service history and found that he didin fact replace the front and rear differential fluid during a routine maintenance service on 8/28/under Repair Order No. *** (miles 38,869. ) After reviewing the original quote for the repairs, a retail quote for labor was given to him. However, a voicemail was left with Mr*** to call to review his concerns and we would be offering to do the full repair job for $which is hours of labor at $an hour. At this juncture we would want to clarify is Mr***’ statement in the complaint that read, “Furthermore, I believe *** ***'s willingness to cover $of the total repair cost suggests an admission of guilt or negligence on their part in this matterOtherwise, why would *** *** agree to pay anything if the company felt it was not their fault for the damages my vehicle incurred?” This type of goodwill participation is common practice for the Manufacturer if the customer has shown brand loyalty with purchases and/or service, which Mr*** has; he has been a very loyal customer and for that reason, the dealership went to the Manufacturer on Mr***’ behalf and asked for goodwill assistance on this repair. We agreed to perform the labor at a cost of $for the customer not as an admission of guilt by at a goodwill measure in an attempt to maintain a strong business relationship with Mr*** going forward. There also appears to be some miscommunication (possibly on our end) about the differential serviceWe did recommend the fluid be changed when it looked to be needed, and Mr*** agreed to the serviceToyota only recommends the service be performed at 30,miles under extreme conditions. We have copies of the invoice, showing the differential service, as well as, Toyota’s recommendation of items to be completed at 30K miles under operating conditions. We look forward to hearing from you and the customer concerning this matterTell us why here

The company disagrees with the customer's position in this matter. It is unfortunate that an agreement could not be reached so that the customer could purchase the vehicle at the dealership. Please let us know if there is anything we can do to regain the customer's confidence

Mr***'s *** was credited $5,and the receipt was forwarded to him. THe customer cancelled the deal with Boch Toyota last mininut after he had the company install aftermarket leather on the *** * (vehicle) he was interested in and wanted to re-negotiate the deal
especially after speaking with another dealer. The customer was told that after the vehicle with te after market leather that was order is sold (***), he will be refunded the remaining cost which is $1,295.00. I hope this response clarifies what has transpired

The General Manager at Boch Toyota (***) spoke with Mr*** todayApparently Mr*** turned in his lease early having scheduled payments remaining, knowing that he was over the allotted mileage threshold under the leaseHe understood that he signed a
contract for a term and in the conversation the lease term for the automobile was compared to the term on a mortgage. Mr*** believed that he thought he could walk away from the lease at any given time without having to pay any remaining scheduled payments. He was informed that the excessive mileage use under the lease was a penalty but he could not be relieved of his remaining payments. Mr*** indicated that someone had told him he could get out the lease at any-time but failed to tell him that he would owe the payments for the entire term. However, Mr*** acknowledged he signed a contract and he knows if you sign a contract you are responsible Typically, the lease and the terms of the lease are set forth by the manufacturer and the entire agreement of the lessee and the manufacturer are within the corners of the lease agreement/contract reflecting the understanding of the parties. Any and all amendments and understandings regarding the lease need to be contained within the corners of the contract. If these understandings are not present in the contract they do not exist. If there is not an early termination provision in the lease it does not exist. Mr*** is responsible for the remaining payments of the lease term