Contacted consumer directly to apologize for any inconvenience she experienced Assured her that while the clicking noise could be interpreted as a result of the tire rotation, it was strictly a coincidence as the struts and mounts are not loosened, disassembled or tampered with in any way when completing a tire rotation In an effort to satisfactorily resolve this issue, offered a partial refund as well as a future service credit Consumer has accepted offer
Complaint: [redacted] I am rejecting this response because: I have tried calling [redacted] and left message but the 1st time I called, they told me he no longer worked thereThe offer sounds good but we need to know if the goodwill gesture for a $service credit includes parts and labor, does not have an exclusions, an expiration date and in what form will they extend this offer to us so we can redeem it at their Honda Store but we also would like them to offer a full credit of $from our recent visit on April 25th as an additional gesture and agree to have your financial person always point out a deadline and underline, circle or highlight that as well instead of pushing the No Risk Extended Care at people, pleaseThis would totally help in winning us over againWe always loved you guys before and no hard feelings, it is best to be more upfront dealing with people Sincerely, [redacted]
Consumer did purchase a Honda Odyssey from Bommarito Honda on 1/5/ At the time, we offered consumers the option to purchase an extended warranty with a No Risk Guarantee The No Risk Guarantee reads that if the extended warranty is never used within the total months of the contract, Bommarito Honda will issue a full refund of the purchase price Further, to receive the refund, the consumer is required to request the refund within days of the maturity dateConsumer purchased a year/120,HondaCare extended warranty which expired 1/5/ The consumer contacted Bommarito Honda on 1011/to request his refund, well outside of the day periodFurthermore, our records indicate that the consumer used the warranty on 10/29/to replace a left sliding door closer/latch assembly Please reference repair order attached.Due to these facts, we are unable to refund the consumer the price of his HondaCare warranty
Consumer was in our service department for diagnosis of the SRS light, which she indicated had been illuminated for quite awhile Our diagnosis found that the SRS harness under the driver's seat was faulty and had been taped with electrical tape We quoted consumer for the repair; however, consumer indicated that she felt we should cover the cost of the repair since she believed we sold her the car in that condition Our service manager explained that had the car been sold in that condition, it would have presented itself at or near the time of sale As consumer indicates in her complaint, her car was in earlier this year for a recall At that time, we noted on the repair order that the light was on, however, the consumer did not inquire as to why the light was on We apologize that the consumer believes we should have better informed her and in an effort to satisfactorily resolve this complaint, we would to offer a 25% discount on the repair
Contacted consumer via telephone and apologized for his experience with our Honda store Provided him with the documentation required to cancel his warranty Also provided a direct contact to our Customer Relations Specialist should he have any further issues/concerns
We apologize for consumer's less than satisfactory service experience and would like to offer the consumer a $service credit We request that the consumer contact our Service Manager, [redacted] ***, to activate the credit
Complaint: [redacted] I am rejecting this response because: This matter is not resolvedI had to trade my car at a loss because of problems with the car regarding the transmission which was eventually part of a recall and the failure of the service department to take the noise and steering of the car seriouslyNo nothing was resolve Sincerely, [redacted]
Hi All, Yesterday I filed a complaint against Bommarito Honda in [redacted] (ID [redacted] )I just got off the phone with a manager at the dealership and the situation has been resolved to my complete satisfactionI would like to therefore rescind my complaintThank you in advance for your assistance in this matter [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We apologize for the delay in processing payment for consumer A check will be mailed in the amount requested today We left consumer a voice mail today letting him know to expect payment shortly
Contacted consumer directly to apologize for any inconvenience she experienced Assured her that while the clicking noise could be interpreted as a result of the tire rotation, it was strictly a coincidence as the struts and mounts are not loosened, disassembled or tampered with in any way when completing a tire rotation In an effort to satisfactorily resolve this issue, offered a partial refund as well as a future service credit Consumer has accepted offer
Complaint: [redacted] I am rejecting this response because: I have tried calling [redacted] and left message but the 1st time I called, they told me he no longer worked thereThe offer sounds good but we need to know if the goodwill gesture for a $service credit includes parts and labor, does not have an exclusions, an expiration date and in what form will they extend this offer to us so we can redeem it at their Honda Store but we also would like them to offer a full credit of $from our recent visit on April 25th as an additional gesture and agree to have your financial person always point out a deadline and underline, circle or highlight that as well instead of pushing the No Risk Extended Care at people, pleaseThis would totally help in winning us over againWe always loved you guys before and no hard feelings, it is best to be more upfront dealing with people Sincerely, [redacted]
Consumer did purchase a Honda Odyssey from Bommarito Honda on 1/5/ At the time, we offered consumers the option to purchase an extended warranty with a No Risk Guarantee The No Risk Guarantee reads that if the extended warranty is never used within the total months of the contract, Bommarito Honda will issue a full refund of the purchase price Further, to receive the refund, the consumer is required to request the refund within days of the maturity dateConsumer purchased a year/120,HondaCare extended warranty which expired 1/5/ The consumer contacted Bommarito Honda on 1011/to request his refund, well outside of the day periodFurthermore, our records indicate that the consumer used the warranty on 10/29/to replace a left sliding door closer/latch assembly Please reference repair order attached.Due to these facts, we are unable to refund the consumer the price of his HondaCare warranty
Consumer was in our service department for diagnosis of the SRS light, which she indicated had been illuminated for quite awhile Our diagnosis found that the SRS harness under the driver's seat was faulty and had been taped with electrical tape We quoted consumer for the repair; however, consumer indicated that she felt we should cover the cost of the repair since she believed we sold her the car in that condition Our service manager explained that had the car been sold in that condition, it would have presented itself at or near the time of sale As consumer indicates in her complaint, her car was in earlier this year for a recall At that time, we noted on the repair order that the light was on, however, the consumer did not inquire as to why the light was on We apologize that the consumer believes we should have better informed her and in an effort to satisfactorily resolve this complaint, we would to offer a 25% discount on the repair
Contacted consumer via telephone and apologized for his experience with our Honda store Provided him with the documentation required to cancel his warranty Also provided a direct contact to our Customer Relations Specialist should he have any further issues/concerns
We apologize for consumer's less than satisfactory service experience and would like to offer the consumer a $service credit We request that the consumer contact our Service Manager, [redacted] ***, to activate the credit
Complaint: [redacted] I am rejecting this response because: This matter is not resolvedI had to trade my car at a loss because of problems with the car regarding the transmission which was eventually part of a recall and the failure of the service department to take the noise and steering of the car seriouslyNo nothing was resolve Sincerely, [redacted]
Hi All, Yesterday I filed a complaint against Bommarito Honda in [redacted] (ID [redacted] )I just got off the phone with a manager at the dealership and the situation has been resolved to my complete satisfactionI would like to therefore rescind my complaintThank you in advance for your assistance in this matter [redacted]
We have been in touch with consumer and this has been amicably resolved Thank you for bringing this matter to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We apologize for the delay in processing payment for consumer A check will be mailed in the amount requested today We left consumer a voice mail today letting him know to expect payment shortly