Boulevard Ford Lincoln

Review: I had my vehicle, a Lincoln LS, towed to and worked on by Boulevard Ford in Georgetown on May 12, I picked up vehicle on May 28, Two weeks later I was informed by my car dealership who holds the title that Boulevard had not put the GPS device back into the vehicle but was charged for it's removal AND replacementI was lucky my dealership did not charge me for it's reinstalliationIt was at this time I looked on the invoice more thoroughlyWhen I dropped off vehicle it had well over 114,miles on it's odometer yet on the work order it states 50,on the mileage before and after work completionThinking it was a simple clerical error I check the car's odometer and it indeed is 65,miles less than previouslyThis leads to my second and third issues which are that I was told VERBATIM by the technician that they would need to purchase a BRAND NEW instrument cluster which I was billed $for but the mileage on the one in my vehicle now states otherwiseUsed Instrument cluster for my car sell from about $70-My third and final issue is the difference in mileage will cause problems for me when renewing my tags with the DMV.Desired Settlement: I only seek half the labor cost for the gps ($114.95) and $for the instrument cluster (the difference between a new and used oneA total of $And a letter of some sort stating the odometer situation to the dmv
Business
Response:
Please see attached document
Consumer
Response:
I sincerely apologize I could not be be reached by BoulevardI work til or even later most days and am not permitted access to my cell phone during work hoursAnd was not aware of voicemails until I checked todayI was told by a mechanic at my dealership that the gps could not have caused the issueI was never told that the cluster had to be sent away and the information transferred from the old unit to the new oneThat would explain why it took two and a half weeks to repairIn fact, I was only given information on my vehicles status through calls I initiated over the two and half weeks (in one call was told the tech stopped working on my vehicle to work on something else) and was never offered a loaner and when I finally inquired about one during the second week I was told on occasions there were none availableI accept the but I do not trust this company to take my vehicle/time as a priority as evidenced by my aforementioned experiences thus far with themI can not afford to lose anymore days of work and as my commute is an hour a vehicle is a necessityI will contact the DMV to see if documentation of the mileage issue will be acceptable
Regards,

Review: I had my car brought in for a service issue. I was told it a few days and what it was and the amount was 1200.00. I got my car back 3 days later and wasn't even 2 miles down the road and the problem immediately started again. After having the car brought back. They replaced parts that were not needing replacement and were wrong with what was wrong with the vehicle. After the 2nd visit It was a simple loose wire of the safety harness. 2 days later the car broke down with me and my 2 year old in it. This time it was another issue. And another 760.00. I have repeatly called and asked for some of my money back and nobody is returning my calls or wanting to take blame for the over charge.Desired Settlement: I am asking for 400.00 back from the body throttle that didn't need replacing that they charged me and some of the labor cost.

Business

Response:

We are responding to ID # [redacted] submitted by [redacted] on 10/9/2014. Please excuse our delay in responding as we have had some personnel changes. Unfortunately,this case did not get transferred to the correct person. Please accept our response outlined below.

Date In: 7/14/14- Customer stated that the engine revs high. We found that the air filter was not properly seated and was allowing air and debris to pass thus damaging the Mass Air Flow Sensor. During this visit, we also discovered that the Throttle Body Shaft had wear because it too was not seated properly with carbon build-up in the Idle Air Control. Repairs to the Throttle Body were necessary to avoid further damage to other components. Please see attached Repair Order.

Total Cost to Customer: $1581.61

Date tn; 7/18/14 - Customer stated that the engine still revs high. The vehicle had to be towed in and we found that there was an unsecured wire harness making contact with the NC line at the rear of the engine. We repaired the wires and re-secured the harness to keep it from moving. As a goodwill gesture, there were no charges passed on to the customer for the towing or the repair. Please see attached Repair Order.

Value of the Towing Service: $125.00 Cost to Customer for Towing: $0.00

Value of Repairs: $229.00

Cost to Customer for Repairs: $0.00

Date I n: 7/22/14 -Customer stated the vehicle stalled and wouldn't go into gear. The vehicle had to be towed in. We found that the alternator was not charging and read 12 volts/O amps. We replaced the faulty alternator. Please see attached Repair Order.

Value of the Towing Service: $125.00 Cost to Customer for Towing: $0.00 Total Cost of Repairs to Customer:$749.35

Please note that all three visits were not related and each was a separate issue with the vehicle. A vehicle of this age and total mileage (124,129) is expected to experience such issues. However, with these repairs and proper maintenance in the future these components should remain reliable.

In her notice,Ms. [redacted] states that she wants us to return $400.00 for unnecessary repairsto the Throttle Body. However, those repairs were indeed necessary because this component was showing wear and allowing carbon build

up. Had the repairs to the Throttle body not been done at this time,the customer would have continued to experience difficulties and possibly additional damage to her vehicle. We feel we have already forgiven repair and towing costs as stated above and cannot extend any further discounts.

Consumer

Response:

Review: I own a 2008 Ford Escape purchased new at Boulevard Ford in Lewes. It has never had a problem or repair in the time I have owned the car. Ford announced a recall for power steering earlier this year. I contacted the dealer over 10 x and went there twice by appointment before they knew how to install software fix. The installation took 90 minutes. When car was returned the fix had changed some dash gauges indicating the software change had done more than fix the power steering The next time the car was driven, 4 dash warning lights came on. The car was returned to dealer who kept for 8 days. The the cost to repair is estimated at $1500. I brought the car to another mechanic who ran diagnostics on the car and called a Ford technician. Their recommendation is to return to Ford and insist on software reinstall since the problem looks to be the car's system compatibility with the software that was installed to address power steering recall. While Boulevard Ford service had the car for 8 days, they ran only the 1 test twice resulting in different diagnosis of the warning light cause. I called the dealer's Vice President twice and did not receive a return call from him.Desired Settlement: Please determine what was done to the car at the time of the recall software installation and repair the issue causing the 4 dash warning lights at no additional cost.

Business

Response:

We are responding to ID # [redacted] submitted by [redacted]. The customer came in on September 20, 2014 to have a recall service performed,which was a power steering reprogram. On Saturday evening he called saying that his ABS brake light was on. On September 22, 2014 he called our Service Department and our Service Manager,[redacted], received the phone call. Within 30 minutes,[redacted] went to [redacted]'s house to drop off a loaner car and pick

up [redacted]'s vehicle to bring back to service to perform the diagnosis that afternoon.

Our Senior Master Ford Technician diagnosed the problem as the ABS Module. [redacted] then spoke with [redacted] and explained the outcome of the diagnosis. [redacted] then contacted [redacted] at Ford on the Customer Service Team and worked on getting support for the customer.

Being the customer was not the original owner and the vehicle was a 2008, Ford would only do 20% at warranty. [redacted] discussed this with [redacted] and explained that he was going to try and get Ford to do more. [redacted] then received authorization from Ford to do 60%, which would be $900.00 covered by Ford. The customer would have to pay

$600.00 of the $1,500.00. [redacted] declined,stating that someone was paying for his repair, but not him and that he does not feel he should pay, the dealer should cover all of the costs. He then spoke with [redacted],our Sales Director,and stated the same thing. The customer contacted Ford and they only backed up the original offer. It was then turned over to [redacted] in Detroit, part of the legal team for Ford. She contacted our Service Manager and insisted that Ford went above policy to offer 60% and would not be offering any additional money towards the repair.

At this point, the customer has paid nothing towards the repair of the vehicle and therefore this claim is really a moot point because we have not charged him anything.