Branford Academy of Hair & Cosmetology, LLC

Complaint: [redacted] I am rejecting this response because: Students are not allowed to mix their own color nor are they allowed to proceed without supervision and approval, had this been done, instead of instructors doing other things - staff hair and gathering for closed door discussions - my hair would not have been roasted and needed to be toned againAlso, I see the emphasis on price, this is a school, not a salon and in saying that, when she asked for conditioner, the instructor laughed and said use what is thereThe saddest part about this is, I find this whole reaction to be personal because yes, the same thing happened before but again, students do not mix color and follow instructions given, so if that is not correct the work will show as suchSadly enough, the person who assisted in correcting the first mistake, which I paid less for, because as was stated, that was 'a gift', is no longer at the school and while she is a good friend of mine she has not discussed the matter with me nor did I askWhen I came in last week, that was the talk around me, both by students and instructors but that is not my faultI found that as soon as it was discovered that I was the one voicing concern over being charged twice for toner, and for foil which I had not requested, the owner became condescending, and very rude, she asked me to call her on her lineNo sooner I called, the owner sounded belligerent and sarcastic and began cursing at meThat was completely unprofessional and really, after spending most of the day at a salon, there is no excuse for any of thatAlso, by the law of physics, seven months of hair growth does not equate an even seven inches of hair regrowth, otherwise we would never need to see hairdressers as our hair would evenly growI'm quite sure that those who ignored the student, who kept us waiting and who enjoyed having gossp time when the owner left the school is also contributing to this debacle, so I am confident that I will not get the apology that is owed in this caseAs far as the money, $toner and foil, this is maddening and sad because, considering that I received neither the consulation I should have gotten, nor a timely service, but instead scolded and told that I signed a waiver, which now I see is strategically done and abused by staff; this whole thing is really a massive disappointment and illustrates the difference between professionalism and personal attacks Sincerely, [redacted] ***

Complaint: [redacted]
I am rejecting this response because:
Students are not allowed to mix their own color nor are they allowed to proceed without supervision and approval, had this been done, instead of instructors doing other things - staff hair and gathering for closed door discussions - my  hair would not have been roasted and needed to be toned again. Also, I see the emphasis on price, this is a school, not a salon and in saying that, when she asked for conditioner, the instructor laughed and said use what is there. The saddest part about this is, I find this whole reaction to be personal because yes, the same thing happened before but again, students do not mix color and follow instructions given, so if that is not correct the work will show as such. Sadly enough, the person who assisted in correcting the first mistake, which I paid less for, because as was stated, that was 'a gift', is no longer at the school and while she is a good friend of mine she has not discussed the matter with me nor did I ask. When I came in last week, that was the talk around me, both by students and instructors but that is not my fault. I found that as soon as it was discovered that I was the one voicing concern over being charged twice for toner, and for foil which I had not requested, the owner became condescending, and very rude, she asked me to call her on her line. No sooner I called, the owner sounded belligerent and sarcastic and began cursing at me. That was completely unprofessional and really, after spending most of the day at a salon, there is no excuse for any of that. Also, by the law of physics, seven months of hair growth does not equate an even seven inches of hair regrowth, otherwise we would never need to see hairdressers as our hair would evenly grow. I'm quite sure that those who ignored the student, who kept us waiting and who enjoyed having gossp time when the owner left the school is also contributing to this debacle, so I am confident that I will not get the apology that is owed in this case. As far as the money, $10 toner and foil, this is maddening and sad because, considering that I received neither the consulation I should have gotten, nor a timely service, but instead scolded and told that I signed a waiver, which now I see is strategically done and abused by staff; this whole thing is really a massive disappointment and illustrates the difference between professionalism and personal attacks.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
When I initially contacted [redacted] before she asked me to call her so she could speak to be condescendingly and curse (in the her house), I sent those pictures, to show her the before and after. No sooner she saw my face, her rant started. I cannot imagine being charged extra because of negligence on the instructor's part. There is no formidable excuse. No we are talking about the ratio of students to teachers, how about the ratio of qualified staff to students? I am paying for the service, it does matter if it was on the moon the principle is the same - I paid, had horrors, spent the entire day there and tried to resolve it with the owner - I was not asking for it to be free, I questioned charges, anyone has the right to do that, I am not the first and will not be the last. This is truly becoming monotonous. 
Sincerely,
[redacted]

The customer had over seven months of regrowth.  A level 1 hair color that she wanted to be a level 8.  The school charges 20.00 for a color "retouch" which is about 1-1/2 inches of new growth not 7-8 inches.  And there is a toner charge of 20.00 on a toner retouch.  She was...

charged $60.00 for a color(bleach) & toner when she should have been charged more.  This client was charged her last time she came into the SCHOOL the exact same amount $60.00 for the services she received.  IF she came in every month to have her re touch done it would be a $40.00 a month charge.  After not having her hair done in 7 months her charge was $60.00.  We used the amount of color that would be utilized for 7 different retouches and only charged her an additional $20.00.  So actually the school took a loss.  7 retouches & 7 toners  at $20.00 each = $280.00-$60.00= a $220.00 loss.  And I deserve an apology for her calling me at 10pm at night to complain on how she was charged.  And I still feel if she was charged $60.00 and not $280.00 she should consider it a gift.  
The school charges a nominal amount for services.  Please keep in mind, the school pays for the chemicals and products used here.  The products are NOT free.  If a customer comes in with 7-8 inches of regrowth, they need to be charged for the extra products used.  As you can see in the picture that the customer sent me, she had over 7 inches of new hair growth and that her hair is extremely dark. Bring her hair color up to a blonde is a lot of work & time and products.  Especially  with the amount of dark roots that she came in with.