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Wheels replace are factory wheels ordered per vin # directly from [redacted] as per factory specs.replacement wheels no longer come with alcoa decal but dealer will to remove wheels with decal from new stock unit to satisfy customer

Response:After reviewing this case, we would like to take the time to thank you for bringing this to our attention and giving us the opportunity to respondCustomer satisfaction is our number one priority, and the last thing we want is a misrepresentation of our business ethosOur philosophy as a family owned business has always been "No hassle, no pressure, ever" and our employee misrepresented that philosophy in his dealings with the customer as is evident through the reviewed emailsThe employee had some confusion about the processes involved in the type of purchase the customer was attempting to make and unfortunately it seems a miscommunication led to frustration on both endsMost importantly, however, it is clear that our employee disrespected the boundaries of the customer by continuing to email him after he was asked to stop and we sincerely apologize for thisWe have provided the Revdex.com with a copy of the email thread to demonstrate the facts of the situationWe would like to reassure the customer that the matter is being dealt with on an individual level with the employee mentioned in this complaint, as well as on a larger scaleWe have counseled the employee on the inappropriate nature of the email exchange and are taking this opportunity to address the staff as a whole to make sure this mistake is never repeatedWe are also implementing training and customer follow up processes that will work to eliminate these types of experiencesWe take these matters very seriously, and again, appreciate the opportunity to make it right; however, we would love to know what ‘right’ looks like to the customer personallyOn that note, we would like to invite him to reach out to us in hopes that together we can help resolve this issuePlease have him contact [redacted] directly at [redacted]

I am rejecting this response because:I have received a service quote from a local dealership, [redacted] Dodge, and sent the invoice as requested by Hoblit DodgeI am currently awaiting further response and instruction on how to complete the repairsVoicemail and emails have been sent to *** at Hoblit Dodge

Currently working with [redacted] to order wheels

Wheels replace are factory wheels ordered per vin # directly from *** as per factory specs.replacement wheels no longer come with alcoa decal but dealer will to remove wheels with decal from new stock unit to satisfy customer

Response:After reviewing this case, we would like to take the time to thank you for bringing this to our attention and giving us the opportunity to respondCustomer satisfaction is our number one priority, and the last thing we want is a misrepresentation of our business ethosOur philosophy as a
family owned business has always been "No hassle, no pressure, ever" and our employee misrepresented that philosophy in his dealings with the customer as is evident through the reviewed emailsThe employee had some confusion about the processes involved in the type of purchase the customer was attempting to make and unfortunately it seems a miscommunication led to frustration on both endsMost importantly, however, it is clear that our employee disrespected the boundaries of the customer by continuing to email him after he was asked to stop and we sincerely apologize for thisWe have provided the Revdex.com with a copy of the email thread to demonstrate the facts of the situationWe would like to reassure the customer that the matter is being dealt with on an individual level with the employee mentioned in this complaint, as well as on a larger scaleWe have counseled the employee on the inappropriate nature of the email exchange and are taking this opportunity to address the staff as a whole to make sure this mistake is never repeatedWe are also implementing training and customer follow up processes that will work to eliminate these types of experiencesWe take these matters very seriously, and again, appreciate the opportunity to make it right; however, we would love to know what ‘right’ looks like to the customer personallyOn that note, we would like to invite him to reach out to us in hopes that together we can help resolve this issuePlease have him contact *** *** directly at ***

I am rejecting this response because: The car was not delivered the next day, but it was delivered eventually and finally fixed for now No manager or owner ever contacted me after stating they would to make things
right for living with the problem for two months while incompetent people gave us bad advice The problem could have been resolved in a number of ways sooner and efforts could have been made to accommodate us for the fact that we dealt with their incompetence for so long They could have delayed our payments while the problem was going on, they could have provided another car that worked while they fixed it, they could have provided a rental car/suv, they could have offered something, anything for the nightmare we had to deal with, but short and simple like the response, they just don't get it Big customer service issues and trust issues here We will never return again and only use Elk Grove Jeep from this point forward, which is where Jeep told us to go after voicing our concerns directly with them

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Alli I have I to say is the same day we inquired about the vehicle We set up arrangements for the next day to come sign the papersNot sure where you are getting your dates but I’m tried of arguing about it

We have been in contact with this customerHe lives out of states, we suggested for him to seek out a local Chrysler Jeep Dodge Ram Dealer for an estimate, and then return the estimate to Hoblit by email or fax

Recieved the complaintSpoke with Mr*** and told him we were refunding him the money for SkylinkHe was happy and thanked me

I am rejecting this response because:First, I have all my text messages from the salesman and he never once mentioned that they are not able to hold the vehicle other wise we would have found a way to get there soonerSecond, they NEVER called to warn me that they sold it, I called them myself right as we were going to head their wayThey then tried to sell us brand new vehicles that were a step down from the one were originally looking at and wanted to charger us an addition 4-thousands dollars and then would'nt work with us despite the situationI have all the texts and proof that they never did any of the things they stated in the previous message and I have been in contatc with one of the owners and he is the ONLY one who was willing to help resolve the issueAll I want is for their inquiries to be removed from our credit

I am rejecting this response because:I have received a service quote from a local
dealership, *** Dodge, and sent the invoice as requested by Hoblit DodgeI am currently awaiting further response and instruction on how to complete the repairsVoicemail and emails have been sent to *** at Hoblit Dodge

Vehicle was repaired trim bezel adjusted and delivered to customer next day

Hello,I am working on getting the documents from the bank that show the original loan application that Hoblit Dodge submittedThe original application had my mom as the primary (I should've been, not her) and me as cosignerThey didn't put in any of my financial information which is the reason why
this was not approvedThe bank stated that "if Hoblit Dodge had put my information in the application, the loan would've been approved no problem." The dealer stated that they put my mom as primary because they put the "higher credit score first and that California is a 50/when it comes to primary and cosigner"The bank says that this is not the case, the primary is the one who the loan affects and the cosigner only steps in if the primary isn't able to make payments. The dealer also stated that the loan was denied and that they applied to Golden within a couple minutes, which was why they did not callThe paper that Hoblit sent us (which I will get sent to you) shows that the application was denied at or and then two plus hours later, they sent an application to Golden 1.When we spoke to the dealership after receiving papers from both bank with our credit scores, we told them that if they would've called us about the loanWe could've had it fixed that day and that something wasn't done right. The paperwork loan has been fixed to Redwood but I do not know about any of the other paperworkThis dealership seems to make up stories just to please people.The guy that we have been working with at our bank, Redwood Credit Union, is *** *** He is the Assistant Manager Direct Lending and his number is *** *** ***.I hope this information helps and if you need to call my mom and get information from her as well, her name is *** *** and her cell is ***.*** ***

This customer was interested in a used vehicle and we went through the steps of getting them pre approved for a vehicleHowever we can not hold a vehicle for a customer and a full day had gone by and the vehicle was sold to a different interested customerHoblit called this customer as a courtesy
to inform them that the vehicle had been sold and to see if there was another vehicle that they would be interested in, and they got very upsetThey were told that we are not able to hold vehicles and a full day had gone by and they had still not come out to the store, they were still at home when Hoblit called them to inform them the vehicle had been sold

While Mrs***'s statement is accurate, it fails to mention a few key points that are pertinent to the interaction between her and our company.First, the vehicle she inquired on was a pre-owned, ADVERTISED car, that was online and available to the general public. Second, she was never promised that we would "hold" the vehicle for her until she was available to come and purchase itShe told us that her husband was a police office and that it was hard for him to get time off and make himself available to come to our storeYes, we did accommodate them over the phone by taking all their information and making sure the parameters of the deal they wanted could be metWe indeed run their credit to ensure we could obtain financing for them, a part of the car buying processThey pre-filled out an online credit application and provided us permission to run their credit, we have their electronic signature saved.Lastly, the day of their appointment, another consumer who has viewed the car online came in to see, drive and make an offer on the same car Mrs *** wanted to purchaseDue to us not having a signed and valid CA sales contract executed on this particular vehicle, we are obligated to anyone who wants to attempt to purchase the vehicle to oblige them.After going through the process with this new client, they were qualified and wanted to buy the car the ***'s had also selectedOnce we knew the deal was solidified we placed a call to the ***'s and explained that another client had purchased the carThey had not left their home, they did not travel two hours to come see us and we did not mislead themThey did not call us, we called them.The only unfortunate part of all of this, we did not have another car that matched the parameters of the original car for themWe did attempt to arrange a new car to meet their financing parameters, however, they did not like the figures we could come up with and declined our offer.It's an unfortunate situation for both partiesWe did not purposely try and sell the car out from under the ***'s, but we cannot HOLD cars that are advertised and not under contract. As far as the inquiries, that is the nature of financingThey gave their permission to run creditWe have nothing to do with the reporting agencies and removing inquiriesPeople attempt to buy cars daily and do not finalize their purchase for one thing or anotherIt is not our responsibility to remove approved inquiries from a credit bureau.In addition, if the car was so important, why were arrangements not made to come and purchase it soonerThe original inquiry was received on for the car in question, a Used ChargerAs of 2.17.18, the ***'s had still not made appointment arrangements to come purchase it? How long are we suppose to wait to sell a car for someoneWe cannot just put cars aside for people in the hopes they come and purchase them?We did everything we could have to accommodate themI am not sure what else we could have done

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We have talked with the customer and our working with them on this at this timeThe customer did fill out a credit app to see if we could get a low rate then USAASo we did have to pull there credit to do soAgain we will try to help them as much as we can.Thanks *** ***

We have been in contact with the client and are trying to finalize the transaction with himIf we do not install the *** this coming week with an appointment for him, we are going to refund his money

Currently working with *** to order wheels