Brebes Builders

MOGO Auto ServiceDetriot RdWestlake, Oh 44145440-871-[redacted] ***, Thank you for contacting me in regards to ID [redacted] I have reviewed the customer complaintThe customer’s vehicle was previously inspected for work provided on Friday, August 19th As per our policy, we provided the customer with a warranty on the services renderedThe customer was informed to return the vehicle if there were any problems or concerns so that we may evaluate the situationThe previous work on Monica’s car at MOGO Auto Service on June 11, revealed she had three leaks in her exhaust pipe and that her exhaust was “hanging low.” She chose to fix the break onlyThe flex pipe was done a month laterLabor is determined by the degree of difficulty and not by an hourly rateThe service rendered require and expert exhaust professional and experienced welderAs far as the invoice and the invoices of other customer with similar issues attached, the price of installing a flex pipe is different for each vehicleIt depends on the size of the pipe and the degree of difficultyI apologize for any inconvenient that may have occurred by not responding to Ms [redacted] since I have been over seas during the last three weeksIf I can be of any assistance please contact me at your earliest convience

Company's response by telephone/Revdex.com staff/** Mr*** at the business stated the owner will not be available until July He is the person that handle these type of issues

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below From: ***, Monica Sent: Wednesday, October 05, 10:AMTo: '[email protected]'Subject: complaint/ response back Hello, I was on vacation from Sept to the 2nd of October in SpainI just had a chance to look at the response back from MOGOThe attachment bill from MOGO is not the correct one , IT IS NOT MINE, I have a copy and I paid dollarsAlso, they failed to let me know the leaks and the rust issueIt was another [redacted] company at Lorain “ [redacted] ” who told me and repaired it properlyMOGO NEVER told me to come back if any problems, but I would not want to come back to someone who left my pipe hanging and never gave me any other information about the leaks and rustIn my complaint, I stated exactly what they told meAlso, [redacted] repair shop mechanic told me of the problemSo, I had two visual opinionsAs for past work with them, the limit is one year and it is over regarding the work they did in my exhaust which lasted it exactly one yearSee one of the bills dateSee two bills attachment, one is the recent one and it is dated [redacted] fixed my flex in pipe which was placed wrong ( I have a picture to prove it) and they replaced the whole pipe after they told me about the leaks and place a resonator, which took the noise away that was still going on, and said I should not have any problems for several years.Had I known all the issues from when I took it to MOGO, I would have had it repair from the beginning at MOGO (thank God I didn’t), but after the poor job they did and the high charges (they ripped me off), I don’t think anyone would had trusted them with more laborThe flex pipe that MOMGO did would have cost me with [redacted] and [redacted] dollars, labor and parts included and taxesPlease, anyone callMOGO lied about the problem, as they lied about the bill they attached to the complaint, saying it was the flank and would cost me with anyone else from to to fix it, so I would stay with them You can look at their bill and the name of the person is covered and I don’t leave at [redacted] , ***,OH, but in [redacted] as my attachment of the bills from MOGO showEveryone I had called said dollars for the flex in pipeThe work took less than minutes and they charged when they advertise dollars per hour their labor and it was done wrong Again, this place is not to be trustedThey lie about what you really need and attached a BILL to the complaint that is not mineI will never come back to this place and I suggest people to call around for pricesGet other opinions.Please, for the sake of other people, I hope they can read and see my attachmentsPlease post.Thank for your help, [redacted] ***

MOGO Auto ServiceDetriot RdWestlake, Oh 44145440-871-4949*** ***, Thank you for contacting me in regards to ID ***I have reviewed the customer complaintThe customer’s vehicle was previously inspected for work provided on Friday, August 19thAs per our policy, we provided
the customer with a warranty on the services renderedThe customer was informed to return the vehicle if there were any problems or concerns so that we may evaluate the situationThe previous work on Monica’s car at MOGO Auto Service on June 11, revealed she had three leaks in her exhaust pipe and that her exhaust was “hanging low.” She chose to fix the break onlyThe flex pipe was done a month laterLabor is determined by the degree of difficulty and not by an hourly rateThe service rendered require and expert exhaust professional and experienced welderAs far as the invoice and the invoices of other customer with similar issues attached, the price of installing a flex pipe is different for each vehicleIt depends on the size of the pipe and the degree of difficultyI apologize for any inconvenient that may have occurred by not responding to Ms*** since I have been over seas during the last three weeksIf I can be of any assistance please contact me at your earliest convience

Business Response by telephone/Revdex.com staff
Mr*** at the business states the owner is currently out of the country and he can not make any decisions on this matter As stated in their earlier response the owner, Mr*** will be returning mid July to handle this issue

Dear Revdex.com
I am in receipt of your update regarding MOGO Auto Service being out of the country until July. I would still like you to pursue this matter upon their return. I will be in touch with you before July as a reminder that this is still open. I am sending a letter to the Mayor of Westlake and the Councilman for this Ward ( Ward 3 ) to advise them of this matter, too. Thank you for your support.
[redacted]

Dear Revdex.com - although they may be telling us that the "owner" is out of the country (?) until July, I just went by the store this morning and it is OPEN for business.    I still want to pursue this complaint - thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From: [redacted], Monica Sent: Wednesday, October 05, 2016 10:58 AMTo: '[email protected]'Subject: complaint/ response back Hello,  I was on vacation from Sept 01 to the 2nd of October in Spain. I just had a chance to look at the response back from MOGO. The attachment bill from MOGO is not the correct one , IT IS NOT MINE, I have a copy and I paid 179.0 dollars. Also, they failed to let me know the leaks and the rust issue. It was another [redacted] company at Lorain “[redacted]” who told me and repaired it properly. MOGO NEVER  told me to come back if any problems, but I would not want to come back to someone who left my pipe hanging and never gave me any other information about the leaks and rust. In my complaint, I stated exactly what they told me. Also, [redacted] repair shop mechanic told me of the problem. So, I had two visual opinions. As for past work with them, the limit is one year and it is over regarding the work they did in my exhaust which lasted it exactly one year.. See one of the bills date.. See two  bills attachment, one is the recent one and it is dated. [redacted] fixed my flex in pipe which was placed wrong ( I have a picture to prove it) and they replaced the whole pipe after they told me about the leaks and place a resonator, which took the noise away that was still going on, and said I should not have any problems for several years.Had I known all the issues from when I took it to MOGO, I would have had it repair from the beginning at MOGO (thank God I didn’t), but after the poor job they did and the high charges (they ripped me off), I don’t think anyone would had trusted them with more labor. The flex pipe that MOMGO did would have cost me with [redacted] and [redacted] 89.0 dollars, labor and parts included and taxes. Please, anyone call. MOGO lied about the problem, as they lied about the FALSE bill  they attached to the complaint, saying it was the flank and would cost me with anyone else from 500 to 700 to fix it, so I would stay with them.  You can look at their false bill and the name of the person is covered and I don’t leave at [redacted],OH, but in [redacted]  as my attachment of the bills  from MOGO show. Everyone I  had called said  89.00 dollars for the flex in  pipe. The work took less than 30 minutes and they charged 115.0 when they advertise 64.0 dollars per hour their labor and it was done wrong.  Again, this place is not to be trusted. They lie about what you really need and attached a  FALSE BILL to the complaint that is not mine. I will never come back to this place and I suggest people to call around for prices. Get other opinions.Please, for the sake of other people, I hope they can read and see my attachments. Please post.Thank for your  help, [redacted]

MOGO Auto Service27303 Detriot RdWestlake, Oh 44145440-871-4949[redacted],  Thank you for contacting me in regards to ID [redacted]. I have reviewed the customer complaint. The customer’s vehicle was previously inspected for work provided on Friday, August 19th....

As per our policy, we provided the customer with a warranty on the services rendered. The customer was informed to return the vehicle if there were any problems or concerns so that we may evaluate the situation. The previous work on Monica’s car at MOGO Auto Service on June 11, 2015 revealed she had three leaks in her exhaust pipe and that her exhaust was “hanging low.” She chose to fix the break only. The flex pipe was done a month later. Labor is determined by the degree of difficulty and not by an hourly rate. The service rendered require and expert exhaust professional and experienced welder. As far as the invoice and the invoices of other customer with similar issues attached, the price of installing a flex pipe is different for each vehicle. It depends on the size of the pipe and the degree of difficulty. I apologize for any inconvenient that may have occurred by not responding to Ms. [redacted] since I have been over seas during the last three weeks. If I can be of any assistance please contact me at your earliest convience.

Company's response by telephone/Revdex.com staff/** 
 
Mr. [redacted] at the business stated the owner will not be available until July.  He is the person that handle these type of issues.