Brentwood Game Exchange

We apologize for any confusionThe customer upgraded her vehicle and that cost was $3,The customer was aware of this at the time of the transaction and signed a contact that stated so

[redacted] , we apologize for the confusion regarding your recent visit to Mazda of PoughkeepsieYour initial email was in reference to vehicle AWhen you came in to the dealership you had switched gears and were interested in vehicle B due to a pricing difference (cheaper)You then wanted vehicle A for the cheaper price of vehicle B which was not possibleWe would be happy to work on a fair deal that would make both parties satisfiedThank you

(ID# [redacted] ) Response: We are sorry for any confusion during your visitWe would be happy to service your vehiclePlease feel free to come in or call with any questionsThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I tried dealing with them, Marc m [redacted] and owner mike directly from the beginning, my calls and msgs were never returnedI was given mikes cell phone number and sent him pictures as well, never got one response, since Marc told me to stop calling him and deal with mike directly All I wanted to know was why it seemed like equipment from the spare was missing and empty If I am indeed missing parts, I should be given them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Response: [redacted] , we would like to settle this on-going concern that you havePlease contact our customer support at ###-###-#### at your earliest convenience Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yes, We agreed on $3,However the new loan amount does not reflect that amountThe new loan should have been $13,but the new amount was substantially more and [redacted] said that he would reimburse me the difference in a check that he never gave to meI would like that check as promised In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Mazda of Poughkeepsie regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The issue is not resolved and they lied to me and added more money to my loan amount then we had discussed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
CX5Eveline Dehn 12/22/15 To: [email protected],Hope all is well.I came in and spoke to Mike, about my refund check that I was overcharged on the new CX5.Mike and I agreed on $4,PeriodEverything includedNo other fees, taxes, anything, $4,period.Now when I spoke to Mike, He said I returned the car...Not traded it in so I would have to pay taxes on the entire new car price? What kind of game is this? Tax evasion? Make me pay taxes twice? The deal was $4,periodI don't like surprises and don't like how this was handled.I figured the difference, and the total that is owed to me is $2,I would like a check cut to me for that amount. I hope to have it by year end Dec 31st, Again, as far as I knew it was a tradeTaxes should not have been that highWe; Mike and I agreed on $4,period. If Mike would like to speak to me regarding this he is free to do so.Thank you in advance for your cooperation. Have a Merry Christmas and Happy New Year!EVELINE CX5Eveline Dehn 12/22/15 To: [email protected],Hope all is well.I came in and spoke to Mike, about my refund check that I was overcharged on the new CX5.Mike and I agreed on $4,PeriodEverything includedNo other fees, taxes, anything, $4,period.Now when I spoke to Mike, He said I returned the car...Not traded it in so I would have to pay taxes on the entire new car price? What kind of game is this? Tax evasion? Make me pay taxes twice? The deal was $4,periodI don't like surprises and don't like how this was handled.I figured the difference, and the total that is owed to me is $2,I would like a check cut to me for that amount. I hope to have it by year end Dec 31st, Again, as far as I knew it was a tradeTaxes should not have been that highWe; Mike and I agreed on $4,period. If Mike would like to speak to me regarding this he is free to do so.Thank you in advance for your cooperation. Have a Merry Christmas and Happy New Year!EVELINE CX5Eveline Dehn 12/22/15 To: [email protected],Hope all is well.I came in and spoke to Mike, about my refund check that I was overcharged on the new CX5.Mike and I agreed on $4,PeriodEverything includedNo other fees, taxes, anything, $4,period.Now when I spoke to Mike, He said I returned the car...Not traded it in so I would have to pay taxes on the entire new car price? What kind of game is this? Tax evasion? Make me pay taxes twice? The deal was $4,periodI don't like surprises and don't like how this was handled.I figured the difference, and the total that is owed to me is $2,I would like a check cut to me for that amount. I hope to have it by year end Dec 31st, Again, as far as I knew it was a tradeTaxes should not have been that highWe; Mike and I agreed on $4,period. If Mike would like to speak to me regarding this he is free to do so.Thank you in advance for your cooperation. Have a Merry Christmas and Happy New Year!EVELINE CX5Eveline Dehn 12/22/15 To: [email protected],Hope all is well.I came in and spoke to Mike, about my refund check that I was overcharged on the new CX5.Mike and I agreed on $4,PeriodEverything includedNo other fees, taxes, anything, $4,period.Now when I spoke to Mike, He said I returned the car...Not traded it in so I would have to pay taxes on the entire new car price? What kind of game is this? Tax evasion? Make me pay taxes twice? The deal was $4,periodI don't like surprises and don't like how this was handled.I figured the difference, and the total that is owed to me is $2,I would like a check cut to me for that amount. I hope to have it by year end Dec 31st, Again, as far as I knew it was a tradeTaxes should not have been that highWe; Mike and I agreed on $4,period. If Mike would like to speak to me regarding this he is free to do so.Thank you in advance for your cooperation. Have a Merry Christmas and Happy New Year!EVELINE CX5Eveline Dehn 12/22/15 To: [email protected],Hope all is well.I came in and spoke to Mike, about my refund check that I was overcharged on the new CX5.Mike and I agreed on $4,PeriodEverything includedNo other fees, taxes, anything, $4,period.Now when I spoke to Mike, He said I returned the car...Not traded it in so I would have to pay taxes on the entire new car price? What kind of game is this? Tax evasion? Make me pay taxes twice? The deal was $4,periodI don't like surprises and don't like how this was handled.I figured the difference, and the total that is owed to me is $2,I would like a check cut to me for that amount. I hope to have it by year end Dec 31st, Again, as far as I knew it was a tradeTaxes should not have been that highWe; Mike and I agreed on $4,period. If Mike would like to speak to me regarding this he is free to do so.Thank you in advance for your cooperation. Have a Merry Christmas and Happy New Year!EVELINE CX5Eveline Dehn 12/22/15 To: [email protected],Hope all is well.I came in and spoke to Mike, about my refund check that I was overcharged on the new CX5.Mike and I agreed on $4,PeriodEverything includedNo other fees, taxes, anything, $4,period.Now when I spoke to Mike, He said I returned the car...Not traded it in so I would have to pay taxes on the entire new car price? What kind of game is this? Tax evasion? Make me pay taxes twice? The deal was $4,periodI don't like surprises and don't like how this was handled.I figured the difference, and the total that is owed to me is $2,I would like a check cut to me for that amount. I hope to have it by year end Dec 31st, Again, as far as I knew it was a tradeTaxes should not have been that highWe; Mike and I agreed on $4,period. If Mike would like to speak to me regarding this he is free to do so.Thank you in advance for your cooperation. Have a Merry Christmas and Happy New Year!EVELINE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

(ID# ***) Response: We apologize for any confusion or miscommunicationWe are looking forward to handling any issue you may haveThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm tired of dealerships making promises then when you walk in the door it's something totally different it's not the first time this happened to me....
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Mazda of Poughkeepsie regarding complaint ID ***.Sincerely,
*** ***

We stand by our first responsePlease call ###-###-#### so we can better explain the terms of our deal and answer any of your questions Thank you

(ID# ***) Response: We are sorry for any confusion during your visitWe would be happy to service your vehiclePlease feel free to come in or call with any questionsThank you

[redacted], we apologize for the confusion regarding your recent visit to Mazda of Poughkeepsie. Your initial email was in reference to vehicle A. When you came in to the dealership you had switched gears and were interested in vehicle B due to a pricing difference (cheaper). You then wanted vehicle A...

for the cheaper price of vehicle B which was not possible. We would be happy to work on a fair deal that would make both parties satisfied. Thank you.

We apologize for any confusion. The customer upgraded her vehicle and that cost was $3,000. The customer was aware of this at the time of the transaction and signed a contact that stated so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I tried dealing with them, Marc m[redacted] and owner mike directly from the...

beginning, my calls and msgs were never returned. I was given mikes cell phone number and sent him pictures as well, never got one response, since Marc told me to stop calling him and deal with mike directly.  All I wanted to know was why it seemed like equipment from the spare was missing and empty.  If I am indeed missing parts, I should be given them. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Mazda of Poughkeepsie regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Yes, We agreed on $3,000.00. However the new loan amount does not reflect that amount. The new loan should have been $13,907.42 but the new amount was substantially more and [redacted] said that he would reimburse me the difference in a check that he never gave to me. I would like that check as promised.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Response: [redacted], we would like to settle this on-going concern that you have. Please contact our customer support at ###-###-#### at your earliest convenience.   Thank you!