Bright Additions

Customer needs to bring in her receipt in between the hours of 9:00AM - 5:00PM any Monday thru Friday to receive her credit

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for now Regards, [redacted] ***

Customer at first picked the floor modelThe car did not have any factory programs needed to be in the price rangeWe pulled up a car in line that we had in our storage lot and showed it to himHe agreed even though it did not have the equipment he wanted but was in the price range he wantedIt was delivered to his home and he inspected the vehicle before the salesman left his home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I received a phone call from Marie of Chrysler Dodge Jeep of Paramus on Thursday (1/14), she stated the check is ready and will be mailed to me I received the check in the mail today (1/19) for the full amount ($7,300) I am glad we were able to resolve this issue, Thank You!

Cusstomer received CPO package at the time of delivery with a 2nd key If he would like to stop in we will replace the package.Tell us why here

Complaint: [redacted] I am rejecting this response because: The business' response is just a refusal to acknowledge anything Regardless, after so much time has transpired, nothing will be resolved I will NEVER do business with this dealership again, as will none of my friends our family As an aside, my wife had to go back to the dealership to get a second key made because the salesman only gave us one After trips to the dealerships service department, they FINALLY got a second key made After that, their service people left a devise attached to the underside of my dashboard with a sticker warning to "REMOVE BEFORE OPERATING VEHICLE" attached to it My wife didn't notice it until she got home When we called the dealership we were told "service department is closed and no one here knows what to do, call back Monday" Horrific experience in all aspects dealing with this dealership Regards, [redacted]

Tell us why here Sorry for the confusion I was told that she picked the plates up I have now been told that Jason Casale delivered the plates to Ms [redacted] at her place of employment today I do hope that they gave me the right information this time

With reference to the customer [redacted] He has to bring in the receipt between the hours of 9:00AM - 5:00PM to receive the refund Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI hope that they can resolve this by sending me a contact or a number to callAlthough there saying there was no problem with the purchase of the car there were bad intentions to begin with including sales people and used car managerIts been nothing but bad with this vehicleI hope somthing comes out good with the suppose " trade" Regards, [redacted]

There is nothing wrong with the vehicleThe dealership changed tires to repair this issueThe customer refuses to pick up her vehicleThe dealership will trade her out of the vehicle for one at same priceBut our stance is that we did nothing wrongAs for the loaner - her agreement ran out and we made attempts for her to come in, but, all she said was to speak to her attorney who also did not respond.Tell us why here

Whoever wrote the response is lyingI did not get my plates on FridayMy temp plates expired on 6/4/on Friday 6/I called and they told me the plates and registration of my vehicle were going to be ready after 5:pm, when I walked into the dealership I noticed my sales guy jay looked like he was hiding from me, It was strange but thinking nothing of it I asked the front desk lady for my platesThe front desk lady tells me I owe an Additional $for my plates and registration, when I asked why if this was a cash deal and everything was paid in full already, they sent me to speak to sales managerHis name was Jason *, even though he was the first to apologize due to the inconvenience this is causing, he was unable to explain the mistake or why wasn't I ever contacted to be notified of the additional charge for my plates if they didn't do it as transferThe mistake was that instead of doing a transfer of plates of my traded in vehicle they ordered new ones and that's why there was an additional charge of $223.00, however he indicated that he was going correct this problem and fix it by tomorrow (Saturday) as they needed to do a transfer instead of new platesI called him on Saturday 6/and he indicated nobody was in on Saturday and to call him first thing Monday as he was going to have this fixed by noon time on 6/8/Today 6/8/I called the dealership to see if the issue was corrected, the front desk lady tells me that even though Jason is supposed to be in by 1:pm he is not in today, when I asked to speak to another manager I was transferred back to Manny (finance Manager)Manny said he is not sure what Jason promised but he is not in today and tomorrow is his day off so I can reach him Wednesday 6/he also said they did this as new plates and they are unable to transfer them now so if I want my plates I have to pay for the I asked why they couldn't do the transfer and he was unable to give me a straight answer, he was not sureI asked him if he could reach out to the other manager Jason who promised to have this issue resolved today, he was very rude and said he could not reach anyone on their day off and if he promised something I should wait until Wednesday so I could talk to him, he then said "it is what it is" they did not do transfer and instead ordered new plates if I want plates on my vehicle I need to pay that balance as they owe it to motor vehicle not the dealership, I told him if this is the dealership's mistake, their boss or "the dealership" should cover this balanceHe then transferred me back to the receptionist, The receptionist tried transferring me back to another manager who is the manager for jay my sales person but he was busy with a client and then took a message saying that she will have him call me back laterSo far I've had the worst car buying experience at this placeOther dealerships I have used in the past have even fedexed my registration and/or plates within weeks of buying the vehicleRt dodge in Paramus on top of delivering the plates and registration late, they did it wrong and now they want to charge me more for their own mistakeInstead of fixing their own mistakes they try to make the customer pay for it, and I don't understand why should I pay more for their mistakesPlease advise

Contacted customerCustomers vehicle is now in our shopOur shop foreman is diagnosing vehicle to determine issues and re-evaluating recent repairs

WE HAVE ADDRESSED THIS IN THE PASTWE ARE WILLING TO HELP TRADE FOR ANOTHER VEHICLE -- BUT -- THERE WAS NO WRONG DOING IN THE PURCHASE OF THIS VEHICLETell us why here

Mr [redacted] 's registration arrived today I have overnighted it to him for tomorrows delivery I also called him to tell him and he was satisfied At this time I will consider the matter as solved

Complaint: [redacted] I am rejecting this response because: It is not true that we were FULLY refunded.There was yet another mistake and we received $of the $initially paid Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:As I was buying it, I was aware that it is pre-owned but was not aware that it didn't have any carpet until the following day which I have called them and told me they're gonna get back to me in daysI did contact them after days and they told me days again and kept telling me the same thingThey didn't mention anything about no carpeting in the beginning as wellI want the carpeting done and the wirings to be covered I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The Dealership knew full well the paperwork had not been sent but kept telling me it wasI visited the location multiple times and called everydayOnly after I involved the Attorney General Department of Consumer Affairs did this matter get settledThey could care less that a costumer was complaining, it took an investigator from the State asking questions in order to make them do what they were originally supposed toVery Unapologetic and Unprofessional Business!! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me when the car is fix.I have an appointment to take the car in to the shop on December 5, in the morning Regards, [redacted]

There was some confusion The motor vehicle department thought that the accounting office sent it out and the accounting office thought the same with the mv department I am told that on January 5, the problem was resolvedTell us why here

In regards to this case, we have a case open with chrysler corporate, there is an electrical issue with her radio We are still waiting to hear back from Chrysler on this issue but have it escalated with top priority