October 30, To: Revdex.com Reg: Complaint #Date of complaint 10/22/Customer name: [redacted] Dear Mrs [redacted] we received the letter of complaintOn 09/23/Mr [redacted] purchased his Honda Civic and traded in his old Honda Civic and we sent payoff on 10/02/Check#3675, customer called regarding concern about payoff we let customer know the payoff had been taken care of and sent outOn 10/22/customer called again to inform us the bank had not yet received the payoff, we called to confirm with our bank and the check had not been cashed we called American Honda and they also verified they hadn’t received it eitherOn 10/23/we put a stop payment to the check since we thought by this time the check had been lost in the mail or at American Honda’s offices we re-issued another check on 10/23/check#and called customer to advise him and update him on what was done and gave him payoff information, we are not avoiding Mr [redacted] Thank you, Brooks Auto Center, Inc
Attn: [redacted] Bejarano, Enclosed is the response to the complaint from [redacted] On 8/29, [redacted] submitted an inquiry into our Kia Optima we had for sale [redacted] came to our dealership on 8/31/to look at the carShe mentioned to the salesman she was going to put a down payment of $5,toward the purchase of the car [redacted] completed a credit application and we ran her credit and determined there was only one option to get the loan approve because of her credit [redacted] came back on 9/1/to test drive the car and sign documentsAfter we did all that, we provided all documents that she signed including the Promissory Note for $1,When we attempted to charge her down payment to her credit card, her card was declinedBoth parties agreed that she will come back on 9/2/and [redacted] will give us the down paymentOn 9/2/ [redacted] came in the morning and brought us $3,and took delivery of the vehicle [redacted] was thrilled to get the car she had wanted for a long time! On this same day, we gave [redacted] the good news that the bank had approved her loanOn 9/5/she texted the salesman and indicated the car was inspected by one of her coworkers and they told her the car was in a previous accidentBrooks Auto gave [redacted] a copy of the Carfax that indicated the car had previous damage, but was not salvaged or any frame damageWhen the finance company did their interview with her, she told them she was not going to make payments on a car that was involved in an accident, based on information her coworker gave herBecause of her negative info during the interview, the bank sent back to Brooks the documentsOn 9/7/we notified [redacted] that Brooks Auto Center will now be her lien holderBecause of her stated issues with the car, we set up an appointment to have us check the vehicleWe made her an appointment on 9/8/and she never brought us the car We contacted her with a second appointment, she never came inOn 9/11/she came right before closing to leave us the car for inspection and to also give us the $1,per the Promissory Note [redacted] gave us so many excuses as to why she wasn't going to leave the car, She also refused to pay the $1,She told us she would have her mother bring the car and the money before 11:am the very next dayThis never happened! We reached out to her numerous times to try to help with her car issues, but to no availShe consistently ignored our phone calls, and text messagesBecause *** refused to pay the balance of her down payment, Brooks Auto Center advised her we were going to have the car repossessedOn 09/15/we took possession of the carSince the repossession, we have attempted to call [redacted] and her response is through email or text that she is busy and will call laterUpdate 9/22/5:12pm: [redacted] finally returned our call and we offered to have her pick up the car and complete the initial dealUnfortunately, she is not open to resolve this matter in the best way for both parties [redacted] , if you have any questions or you require additional information, please call us at ###-###-####
October 30, To: Revdex.com Reg: Complaint #Date of complaint 10/22/Customer name: [redacted] Dear Mrs [redacted] we received the letter of complaintOn 09/23/Mr [redacted] purchased his Honda Civic and traded in his old Honda Civic and we sent payoff on 10/02/Check#3675, customer called regarding concern about payoff we let customer know the payoff had been taken care of and sent outOn 10/22/customer called again to inform us the bank had not yet received the payoff, we called to confirm with our bank and the check had not been cashed we called American Honda and they also verified they hadn’t received it eitherOn 10/23/we put a stop payment to the check since we thought by this time the check had been lost in the mail or at American Honda’s offices we re-issued another check on 10/23/check#and called customer to advise him and update him on what was done and gave him payoff information, we are not avoiding Mr [redacted] Thank you, Brooks Auto Center, Inc
Attn: [redacted] Bejarano, Enclosed is the response to the complaint from [redacted] On 8/29, [redacted] submitted an inquiry into our Kia Optima we had for sale [redacted] came to our dealership on 8/31/to look at the carShe mentioned to the salesman she was going to put a down payment of $5,toward the purchase of the car [redacted] completed a credit application and we ran her credit and determined there was only one option to get the loan approve because of her credit [redacted] came back on 9/1/to test drive the car and sign documentsAfter we did all that, we provided all documents that she signed including the Promissory Note for $1,When we attempted to charge her down payment to her credit card, her card was declinedBoth parties agreed that she will come back on 9/2/and [redacted] will give us the down paymentOn 9/2/ [redacted] came in the morning and brought us $3,and took delivery of the vehicle [redacted] was thrilled to get the car she had wanted for a long time! On this same day, we gave [redacted] the good news that the bank had approved her loanOn 9/5/she texted the salesman and indicated the car was inspected by one of her coworkers and they told her the car was in a previous accidentBrooks Auto gave [redacted] a copy of the Carfax that indicated the car had previous damage, but was not salvaged or any frame damageWhen the finance company did their interview with her, she told them she was not going to make payments on a car that was involved in an accident, based on information her coworker gave herBecause of her negative info during the interview, the bank sent back to Brooks the documentsOn 9/7/we notified [redacted] that Brooks Auto Center will now be her lien holderBecause of her stated issues with the car, we set up an appointment to have us check the vehicleWe made her an appointment on 9/8/and she never brought us the car We contacted her with a second appointment, she never came inOn 9/11/she came right before closing to leave us the car for inspection and to also give us the $1,per the Promissory Note [redacted] gave us so many excuses as to why she wasn't going to leave the car, She also refused to pay the $1,She told us she would have her mother bring the car and the money before 11:am the very next dayThis never happened! We reached out to her numerous times to try to help with her car issues, but to no availShe consistently ignored our phone calls, and text messagesBecause *** refused to pay the balance of her down payment, Brooks Auto Center advised her we were going to have the car repossessedOn 09/15/we took possession of the carSince the repossession, we have attempted to call [redacted] and her response is through email or text that she is busy and will call laterUpdate 9/22/5:12pm: [redacted] finally returned our call and we offered to have her pick up the car and complete the initial dealUnfortunately, she is not open to resolve this matter in the best way for both parties [redacted] , if you have any questions or you require additional information, please call us at ###-###-####