Initial Business Response /* (1000, 5, 2015/02/26) */
Contact Name and Title: *** *** Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
As one of the owners of Buck's Saw Service, I take bad reviews of my business very seriouslyIn defense of our business,
there was no discussion or verbal request from the customer for a quote regarding shipping to HawaiiOur business uses UPS to ship parts to our customers, we do not charge the customer any more than what the shipping company charges usThe customer also failed to mention the phone call he made to my employee, verbally assaulting and threatening him with legal action making him feel very uncomfortable and upsetI immediately returned the customers call asking him to answer to his verbal assault of my employeeIt took the customer several days to return my call regarding this matter in which the customer made a less than convincing apology to me but would not apologize directly to my employee to whom the threats were madeIf one of my employees acted outside of their responsibilities, they would answer for their actionsThere was no wrong doing in this case by my employees, therefor, I can do nothing more than let the customers actions speak to his integrity
Initial Consumer Rebuttal /* (3000, 7, 2015/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not completely true.....I did ask about shipping charges to the first person I placed the order withHe said it would be around 20$After receiving the bill, I phoned and I was "verbally insensitive" " when the person I spoke with had no interest in resolving my complaint except to say we only charge what UPS charges us..Which is accurateNo apology no anything, except defense of their chargesIt just seems like bad business to have such large shipping cost compared to the cost of the parts without informing the customerNo one advised me in advance of the purchase anything about shipping costsexcept the $dollar ball park
when I spoke with the first person..*** as I recallI truly assumed they would use the US Postal service for such a light weight item..They shipped the correct product and it certainly arrived quickly
Initial Business Response /* (1000, 5, 2015/02/26) */
Contact Name and Title: *** *** Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
As one of the owners of Buck's Saw Service, I take bad reviews of my business very seriouslyIn defense of our business,
there was no discussion or verbal request from the customer for a quote regarding shipping to HawaiiOur business uses UPS to ship parts to our customers, we do not charge the customer any more than what the shipping company charges usThe customer also failed to mention the phone call he made to my employee, verbally assaulting and threatening him with legal action making him feel very uncomfortable and upsetI immediately returned the customers call asking him to answer to his verbal assault of my employeeIt took the customer several days to return my call regarding this matter in which the customer made a less than convincing apology to me but would not apologize directly to my employee to whom the threats were madeIf one of my employees acted outside of their responsibilities, they would answer for their actionsThere was no wrong doing in this case by my employees, therefor, I can do nothing more than let the customers actions speak to his integrity
Initial Consumer Rebuttal /* (3000, 7, 2015/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not completely true.....I did ask about shipping charges to the first person I placed the order withHe said it would be around 20$After receiving the bill, I phoned and I was "verbally insensitive" " when the person I spoke with had no interest in resolving my complaint except to say we only charge what UPS charges us..Which is accurateNo apology no anything, except defense of their chargesIt just seems like bad business to have such large shipping cost compared to the cost of the parts without informing the customerNo one advised me in advance of the purchase anything about shipping costsexcept the $dollar ball park
when I spoke with the first person..*** as I recallI truly assumed they would use the US Postal service for such a light weight item..They shipped the correct product and it certainly arrived quickly