Budget Blinds

The client contracted to have custom window coverings installed and was given a marigold color receipt at the time of the appointment That receipt very clearly detailed that all sales are final, no refunds partial or otherwise will be given for any delay either perceived or actualAn additional copy of the receipt was emailed to Mrs [redacted] confirming and order she had placed Mr [redacted] does not want to pay for what his wife ordered because he feels that the time frame was longer than any of us could have predicted The photo shoot and party he planned was not communicated at the time the order was placed and it was never made a condition of this order in question Mr [redacted] demanded a 25% discount for his inconvenience and sent me an email that if I did not offer him a discount that he would post negative reviews I am being listed as the person responsible and I am only the person in the office doing my very best to coordinate the process Furthermore I went out of protocol to try to offer the very best customer service, when prescheduling the installation of the damaged fascia How can we install something that arrives damaged? Of course the appointment has to be cancelled I am sorry he is unhappy but I offer my best to all customers I will not be threatened by give me discount or I am going to slander your name Mrs [redacted] received and paid for what she ordered He is going to be mad no matter what is said or done regarding this situation Again, I am sorry that [redacted] Freight damaged the fascia over and over preventing us from completing the installation at the original time of the install or weeks earlier I am not passing blame when I tell you this information, this is a fact and I have the lading sheets from [redacted] Freight to prove it In fact I am battling [redacted] now for billing me for all these damaged shipments As I detailed in the last response, when a package arrives damaged, then the entire package must be rejected no matter what is inside Please feel free to contact [redacted] freight shipping department to confirm the validity of this information I hope this clarifies that Budget Blinds fulfilled its end of the contract by installing the products purchased by Mrs*** Receipts are written to provide both parties a confirmation of what is being done and how payment is expected Everything ordered by Mrs [redacted] was delivered and installed At the final installation, Mr [redacted] was present and Mrs [redacted] was not He never at any time during the face to face with David, his salesperson, who also completed the installation, said anything about being unhappy or asked for a discount- in fact Mr***, according to David, was very pleasant I hope that years of enjoyment are received from the beautiful window coverings that are installed at the [redacted] residence

Initial Business Response / [redacted] (1000, 8, 2015/07/17) */ The designer that handled this transaction has more than ten years experience with this shutter manufacturer, knows that the product is produced overseas and always quotes the typical six to eight week deliveryShe's knowledgeable, efficient and talentedThis is the only negative feedback I've ever received concerning her and have addressed it with her The client ordered the shutter on April 9th and it arrived on June 9th - five days longer than due, I suspect, to the labor situation at the ports We did drop the ball entering an incorrect value to the manufacturer's on-line ordering systemI apologized for the resulting delay, reordered the shutter and had the shipment expeditedThe new shutter is now installed Our ultimate objective is to make every single client happy with the product they've chosen and the entire process from initial consultation, to installation, to any subsequent service needsOn isolated occasions, like this one, human error enters the picture and causes an unfortunate delayIn those rare situations we do everything in our power to correct the oversight and facilitate a speedy and satisfactory resolution I had several exchanges with the client, acknowledging her frustration, apologizing and explaining how we'd rectify the situationI hope my responses and actions proved my desire to make 100% certain she was ultimately satisfied - worthy of future opportunities and referrals

RevDex.com:Just want to be clear that we never threatened you in such capacity and I simply said we would pursue other action, which was this with the BBB. The most professional and mature way to go about something like this. I have neither the time nor the desire to post negative reviews, I am simply trying to focus on one experience and we were looking for accountability. Throughout all of this you continue to only focus on the things out of your control and overlook the complaints we made that you could have controlled.At this time I could really care less anymore. They never acknowledge the real issues we had and will always blame others for their service, good luck with that methodology in life and business. Consider this closed. Sincerely, [redacted] ***

My name is [redacted] Owner/Operator of Budget Blinds of Vancouver WAI am writing to you in response to a costumer complaintID# [redacted] lodged by [redacted] on June 9th The issue of repair (simple adjustment) was resolved in full at no cost on Friday, June 10th, four days prior to receiving your complaintIn follow-up, I spoke personally with both [redacted] and [redacted] regarding their repair issue to ensure that the concern was corrected, and to explain our warranty processI reminded them that I waived our standard $fee since the concern was brought to our attention just a couple weeks past the day free period Frankly, I believe that [redacted] jumped the gun on lodging a public complaint with the Revdex.com when the concern was addressed promptly and without cost to the customer within hoursIn fact, the complaint was filed with your office while my employee [redacted] was scheduling an installer to diagnose and make subsequent adjustments to solve the issueFurther, [redacted] or his wife [redacted] never asked to speak with the owner (myself), or even with a manager to hear their concernTo that end, I am requesting that this complaint be voided Warm Regards, [redacted] , President

This is being handled by the current owner that serves the area in which this customer livesThey have visited this customer and have parts ordered to repair his product

I called me
Complaint: ***
I am rejecting this response because: that's fine except I called the manufacturer and they said absolutely they have a lifetime warranty
Sincerely,
*** ***

This letter is in response to the above reference complaintStar Body Works is committed to ethical business practices .We take pride in our customer serviceWe will always do our absolute best to resolve any issues and we warranty our repairsWe also encourage our customers to bring any issues
up front, so that we can resolve them to the best of our capabilities, when this type of action is warranted. Photo documentation showing a clear picture of our case will be included in this emailIn regards to Ms***’s complaint about the parts delays, when the original estimate was written, we had ordered a front bumper and rear bumper. At this time *** *** said that the front bumper was on a national back orderWe were still able to obtain a rear bumperInstead of trying to push out the customer’s repair, we decided to continue with the regular scheduled time. We run into back ordered or obsolete parts on a regular basis and when we can repair something we will do soWe brought the vehicle in expecting to repair the front bumperAfter the vehicle was disassembled, the shop did one more search , which located a new front bumper , located across the country, with a 5 day shipping timeWe immediately updated the customer on the parts delays and she was upset at that timeShe requested to pick the vehicle up, but the vehicle was disassembled and not road worthyThroughout the repair process we contacted this customer on separate occasions, which are time stampedDuring the scheduling process, our customers are told to bring exact change for a courtesy vehicle deposit, reminded to provide a copy of an insurance card showing full coverage, and a current driver’s licenseUnfortunately, due to the type of business we operate, we do not have a till, and are unable to provide change. We only ask for documentation and a deposit when offering our valued customers a no charge courtesy vehicleThis allows them to get to work and other places while we are repairing the vehicle, when they choose not to have rental coverage on their policyThis customer did not have full coverage on her insurance and was unable to add the additional coverage on her policy at the time of drop of her repair appointment, so we were not able to loan a vehicle to her. We always let our customers know all of this up front before scheduling. Ms***’s appointment was on 3/at pm, but with the insurance coverage delays, she did not leave the vehicle with us until about 3:PM. She was also told this would be about 4-day repair and that it could take longer depending on partsThe customer picked up the vehicle on 3/28/18. On 3/29/18, Ms*** came back in to show us peeling paint on the bottom of the rear passenger door, she stated this happened while in our shop. At that time we provided photo documentation to Ms***, which is included in this email showing that the peeling/chipped paint was there prior to the repairsThis was not an issue caused by Star or any of our employeesThis is considered pre-existing damage for the *** *** and was unrelated to the repairsWe let her know that due to the photo documentation , this was a previous paint issue , and it was not part of her repairs. Our check in process involves a Star employee going over this type of pre-existing damage with the customer prior to them leaving the vehicle with usWe do offer, at the time the ability to get a quote on repairing additional damage not related to the accident, this customer did decline these additional services as she did not want to pay out of pocket. We are not able to address prior peeling paint issues that are unrelated to the insurance claimAt the time of her complaint, there was no notice or information about her decals being damaged in any wayThe letter from Revdex.com was the first we heard of the issue, but we have encouraged her to reach out to us in regards to this issueWe have also included photo documentation of the decals at the time the vehicle dropped off for repairsWe apologize to Ms*** for any inconvenience this may have causedOur goal is to ensure customer satisfaction at all timesWe will always, within reason, take care of any issues that are our responsibilityWe truly desire to resolve any complaints. If we damage property we will fix it and we are always willing to take responsibilityUnfortunately, we did not damaged the vehicle in any wayWe will continue to do our very best to meet and try to exceed all of customer needs and we are deeply saddened to hear of Ms***’s complaint. Star body works strives every day to do better than the last and will take this into consideration for future training, in hopes that our future customers have a more pleasant experience

Complaint: ***
I am rejecting this response because: I did bring up the damages to the business immediately upon recognizing them, and was given a response that indicated the company was not liableThere was no offer to resolve the issue in personThere were accusatory statements that were issued by Jake J***, which is whom I talked to regarding the damagesI did not mention the decals? being destroyed/removed because I had already gotten a poor response regarding the door damageRegardless of what J*** thinks, the door was not like that upon drop offI entrusted my vehicle to this businessThe damage to the door paint was significantly more than what it was when I dropped off the vehiclePoor communication aside, Star should be held responsible for the damage the incurred on my vehicle, and I feel they need to perform the appropriate repairs
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/07/17) */
The designer that handled this transaction has more than ten years experience with this shutter manufacturer, knows that the product is produced overseas and always quotes the typical six to eight week delivery. She's knowledgeable, efficient...

and talented. This is the only negative feedback I've ever received concerning her and have addressed it with her.
The client ordered the shutter on April 9th and it arrived on June 9th - five days longer than normal due, I suspect, to the labor situation at the ports.
We did drop the ball entering an incorrect value to the manufacturer's on-line ordering system. I apologized for the resulting delay, reordered the shutter and had the shipment expedited. The new shutter is now installed.

Our ultimate objective is to make every single client happy with the product they've chosen and the entire process from initial consultation, to installation, to any subsequent service needs. On isolated occasions, like this one, human error enters the picture and causes an unfortunate delay. In those rare situations we do everything in our power to correct the oversight and facilitate a speedy and satisfactory resolution.
I had several exchanges with the client, acknowledging her frustration, apologizing and explaining how we'd rectify the situation. I hope my responses and actions proved my desire to make 100% certain she was ultimately satisfied - worthy of future opportunities and referrals.

Customer purchased the blinds 7 years ago.  The blind in question has a broken cord. The cords on the blinds have a warranty of 5 years. Anything over 5 years is considered normal wear and tear.   Budget Blinds is NOT the manufacturer of the blinds. We are a retailer and do not have...

the facility to do repairs such as this.   The customer has been notified of the warranty, has been given several repair facilities in her area that can quickly repair the blind.   The customer has also been given the proper contact information of the manufacturer if she wishes to have them do the repair, or to see if they will replace the entire blind/blinds out of warranty.

That string of emails is fine and dandy, except it's missing the last email from me that I sent stating the manufacture can not replace the blind because of a broken string.  String warranty is 5 years and the blind is 7yrs old. In that email I also provided several local options for repair and also the manufacturer phone number along with her original order number she would need in order to have them take care of the repair.  Again, we are a retailer of the blinds, not the manufacturer.  The warranty is with the manufacturer, not budget blinds.  A refund is not an option after a product has been in use for 7 years.  Again, the warranty on the strings has expired and the customer has been given several options for the repair.  The customer owns the blinds. They are not leased or rented where I would be responsible for their upkeep for 7years

A very professional company and good customer relations. Expert knowledge of their product. Installation was swift and efficient by the installer. I would not hesitate to recommend them to any one else.

Eheart Interior Solutions is proud of our successful years in business since 1979.  We strive to exceed customer expectations in every circumstance. Despite the obstacles this customer placed on our ability to perform our services, we endeavored to impress this customer.  The customer made...

it clear she wanted her home to be respected.  We made this a priority in everything we did and as we do in every customer’s home. Any adjustments or concerns that needed to be addressed throughout the remodel process were attended to by our project manager, designer, installation crews, and manufacturer representatives.  Setting materials were placed on a tarp outside.  After the job was complete, we had the patio professionally power washed to ensure everything was clean.  We only accessed the home through areas under construction. We have discussed the warranty issues with this customer and have already coordinated a resolution with the floor heating manufacturer.  The customer rejects any of our or the floor heating manufacturer’s proposed resolutions. Time delays were highly driven by the customer’s special requests outside of the planned scope and the customer acting as her own general contractor.  The timing of our services were dependent on when she allowed us to work.  We did not work at her home when she did not specifically authorize us to work in her home.  We met that challenge during the job by creating and executing a fully functioning and beautiful bathroom. We hoped our extra efforts would please her.  While this customer insulted our workforce as inexperienced, sloppy, and unprofessional, at the same time, September 2016, with the same workforce, we won the [redacted] Award for Remodeling Excellence. Unfortunately, this customer desires to continue her challenging behavior.  We have discussed her complaints with her, and as she demanded only at her office. We have offered concessions, corrections, and refunds above and beyond any legal obligation or normal customer service practice only in an effort to satisfy her.  She instead demands over six times the amount of some remotely possible damages that are not present and only might happen sometime in the future.  If this customer has an actual problem with actual damages, we will address it, as we have done every step of the way.   Sincerely,Missy Eheart

[redacted]Dear [redacted], Thank you for sending the history of the case. In response to the Store Owner’s rebuttal, that’s some typo!  Her statement was ”I can confirm and the homeowner is aware that before the tile was set the line had been adjusted 18” away from the wall”. Now the Store Owner states she met 8” from a heat source??? By the way that is not the sole register in the bath. It seems to me the complaint in large part, boils down to whether the [redacted] Warranty is in place on the work Eheart’s did in my home. As I have documented, I have  numerous communications from the manufacture that Eheart’s work voided the warranty. If Eheart’s is now so sure there is not a problem, they can clear this up with the manufacture and have the manufacture provide me a written statement. It’s getting “old” with the Store Owner dancing around her responsibility. If this doesn’t happen, I am going to manufacture and document their decision. I and my home have been damaged the Eheart’s actions; this problem is not going away. Thx, [redacted]

[redacted] 
[redacted] Dear [redacted], In the attachments above, I have restated my complaint, provided  a few documents from  my supporting file and the resolution I find acceptable. I have attempted to be succinct for clarity. I appreciated the opportunity to try to resolve this problem through the Revdex.com. Best wishes, [redacted] 8 AttachmentsComplaint submitted 2/22/2017ID [redacted]1.) Floor joist:  Before the Tile Person arrived at my job site, my Professional Plumber and I spoke with the 1st Tile Person on the phone.  The plumber explained to the Tile Person that he cut the shower drain free so the Tile Person could move it a couple of inches so he could avoid the floor joist.  The Tile Person said he understood.  Shortly after the tile person started, I looked and the Tile Person had cut into the floor joist. Both the Tile Person and Eheart’s Supervisor insisted it was not a problem.  I knew cutting a structural member could result in the floor sagging in the future.  I had my Structural Engineer design a repair of the floor joist.  See Attachment A2.) The [redacted] shower pan is to be water tight:  The instructions call for filling the pan with water and letting it sit for a period of time.  The Tile Person said “He knew it was water tight by looking at it.”  I contacted Eheart’s Supervisor and requested this be done in accordance with the manufacture’s instruction.  Both my Professional Plumber and I inspected the crawl space for signs of leaks once the shower pan was filled with water and sat overnight. 3.) I found the Tile Person running the [redacted]-Heat wiring under where the cabinets were to sit:  The instructions clearly say the heating cables are not to be placed under cabinets. I involved Eheart’s Supervisor and the Design person to get this corrected. Please see Attachment B (Instructions) and Attachment C4.) The water closet:  The [redacted]-Heat instruction say the heat is not to be run in small rooms, must be 6” from the wax toilet ring and 8” from heat registers. In the end I had my plumber use a neoprene toilet ring to avoid the probability of a wax toilet ring melting.  Please see attachment D.  The Design Person said they run the heat in water closets all the time. She had a gentleman from Eheart’s call me.  He said [redacted] over designs their products and at their home office, [redacted] installed the heating system outside (which voids the warranty) to demonstrated how overdesigned their products are.  He told me not to worry.    The Tile Person also was resistant to testing the Ohm’s conductivity in the two wire once installed.  The Tile Person said he knew his work was correctly and didn’t need to test. The instructions clearly call for testing the two wires when installed and after the tile is laid. I made the request through the Supervisor to get compliance. Before this job started, I talked to the Chief Building Official for Larmier County. He indicated the floor heat was the only event which required a permit for the entire project. A general contractor’s license is not required for a remodel that does not involve moving major components like plumbing, heating and electrical. The permit was pulled by my Professional Electricians. They ran the power to the two wires and connected the thermostat.  I also had them back check the Ohm’s readings because after all the issues with the Tile Person I was greatly concerned with his belief he did not need to comply with any instruction.  This work was inspected by the State Electrical Inspector, signed off and closed with Dora.                                                                                                   5.) Other Tile Installation problems:  The Tile Person installed the shower decorative design without the pencil row and it had to be redone. See attachment E. The Tile Person installed the counter backsplash with the wrong grout color and left it very messy.  It had to be torn out over my   Cambria quartz countertop and the sheetrock repair I had a paid for had to be redone. See Attachment F. The Design Person also indicated the installer should have returned the spool of heating wire to the store and brought out smaller spool since the the [redacted]–Heat has strict instructions the all the wire per spool be used continuously and NOT cut. One has to ask why someone at Eheart’s doesn’t read the work order and get the correct materials to the job site? The Tile Person came one work day at 10:30 when he was scheduled at 8:30 and on Thursday of the first week he came at 2 PM. He promised to make up the time on the weekend and then never showed. This was a continuing problem during his entire time on the job. After Eheart’s terminated the employment of the 1st Supervisor, both the Design Person and the replacement for the 1st Supervisor attempted to get the Tile Person to comply with the promises he made to come to work when he promised.  They were unable to produce this work ethic and eventually the Tile Person was replaced with a Competent Tile Installer.6.) In November Eheart’s replaced the first Tile Installer with a Capable Installer. The New Tile Installer wanted no part in tearing into the tile and disturbing the [redacted] water tight system.  I am left with a messy, out of square drain installation.  The New Installer could only do so much with what the First installer left (ie. irregular cut rectangular hole cut too large to receive a square drain cover and the lines of the drain do not line up with the brick floor tile.) He had to use large silicon joints to cover poor cuts left by the first installer. See Attachment G.7.) I did make a phone call to [redacted]’s Warranty Department and was told Eheart’s work did void the [redacted] Warranty.  I also spoke with the [redacted] Rep and he stated Eheart’s actions clearly void the warranty on the in floor heat.8.) The Owner of the store proposed a solution in December that Eheart’s rip out the entire floor and shower pan and reinstall the whole system.  After the experience I had with Eheart’s it made me sick thinking about them entering my home and what damage they could do to my all the materials in the remodel for which I had worked hard to pay. I explained the tile she was wanted to tear out ran under the brand new cabinet. She said that wasn’t true, however, she has never been in my home.  See attachment J. (the white square piece of scribe covers the butt end of the cabinets, the cabinets sits 1 ½” over the floor tile in which heat is run. The floor tile is installed and grouted all the way under the cabinets to the wall.  It is not logical that one could remove that tile in any clean fashion without damaging the new cabinets. Another huge concern is her desire to disturb the water tight shower pan.  Since the Capable, 2nd Installer wanted no part of doing that, this gives me great concern that she thinks this is a great solution. She also indicated she wasn’t even sure the grout would match.9.) In December the Store Owner gave me three alternative:a.) A 10 year store warranty- This is only meaningful if they are in business in 10 years.b.) A refund of a small amount of money ($4,894.63) for floor heating components and that I would go away and make no further claims about anything.c.) Rip out the entire floor and shower pan and install again- As I have detailed Eheart’s performance has been poor in my home.  If they ever come back in my home I want financial assurance that I have recourse to repair inferior work, replace damaged materials and restore my bath to the finish level I have.10.) I wrote the [redacted] Warranty Department in December to inquire if Eheart’s work voided other parts of the warranty such as [redacted]r’s water tight system and the [redacted] waterproof membrane. The Administrative Coordinator indicated, in the event of a failure in the rest of the system, [redacted] would investigate if the system was installed in accordance to the written instructions and also investigate if the damage did not come from improperly spaced heating cables.  This would be assessed from disassembling the system.Resolution:  At this point the master bath has been in use for 5 months.  I see no signs of the shower leaking and have used the in floor heat almost daily.  I would be a fool to agree to any of the Store Owner’s 3 solutions.  None of them address the potential situation adequately.The only reasonable solution is that Eheart’s indemnify me against loss due to their negligence.I paid for the [redacted] products to be installed correctly and to manufacture’s specifications. Eheart’s holds themselves out to the public as being competent installer of  [redacted] products. Eheart’s voided the warranty, therefore, they need to replace the guarantee without having to go to court to get what is mine. The simply solution is they work with their bank to post an escrow or bond.  In the event of failure due to their installation, there needs to be clear, written instructions as what constitutes a failure and when the bond/escrow is released to the homeowner.This solution does not involve Eheart’s paying me money unless their actions lead to failure of their work. It does, however, protect me against suffering loss due to Eheart’s negligent acts. My final Accounting for the bath remodel is $36,008.43.  The financial commitment should be one and a half times this amount.

Revdex.com:Just want to be clear that we never threatened you in such capacity and I simply said we would pursue other action, which was this with the Revdex.com. The most professional and mature way to go about something like this. I have neither the time nor the desire to post negative reviews, I am simply trying to focus on one experience and we were looking for accountability. Throughout all of this you continue to only focus on the things out of your control and overlook the complaints we made that you could have controlled.At this time I could really care less anymore. They never acknowledge the real issues we had and will always blame others for their service, good luck with that methodology in life and business. Consider this closed.
Sincerely,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], Today (2/3/2015) 2 sets of blinds have been installed and previous (2" slats) blinds removedand carted off by Blinds employee.  Blinds that were installed appear to me as being the original blinds that were installed in August of year 2013, I  hope these blinds perform satisfactorilyas I would not want to go through the previous problems again.
Regards,
[redacted]

The client contracted to have custom window coverings installed and was given a marigold color receipt at the time of the appointment.  That receipt very clearly detailed that all sales are final, no refunds partial or otherwise will be given for any delay either perceived or actual. An additional copy of the receipt was emailed to Mrs. [redacted] confirming and order she had placed.   Mr. [redacted] does not want to pay for what his wife ordered because he feels that the time frame was longer than any of us could have predicted.  The photo shoot and party he planned was not communicated at the time the order was placed and it was never made a condition of this order in question.  Mr. [redacted] demanded a 25% discount for his inconvenience and sent me an email that if I did not offer him a discount that he would post negative reviews.  I am being listed as the person responsible and I am only the person in the office doing my very best to coordinate the process.  Furthermore I went out of protocol to try to offer the very best customer service, when prescheduling the installation of the damaged fascia.  How can we install something that arrives damaged?  Of course the appointment has to be cancelled.  I am sorry he is unhappy but I offer my best to all customers.  I will not be threatened by give me discount or I am going to slander your name.  Mrs. [redacted] received and paid for what she ordered.  He is going to be mad no matter what is said or done regarding this situation.  Again, I am sorry that [redacted] Freight damaged the fascia over and over preventing us from completing the installation at the original time of the install or weeks earlier.  I am not passing blame when I tell you this information, this is a fact and I have the lading sheets from [redacted] Freight to prove it.  In fact I am battling [redacted] now for billing me for all these damaged shipments.  As I detailed in the last response, when a package arrives damaged, then the entire package must be rejected no matter what is inside.  Please feel free to contact [redacted]  freight shipping department to confirm the validity of this information.  I hope this clarifies that Budget Blinds fulfilled its end of the contract by installing the products purchased by Mrs. [redacted].  Receipts are written to provide both parties a confirmation of what is being done and how payment is expected.  Everything ordered by Mrs. [redacted] was delivered and installed.  At the final installation, Mr. [redacted] was present and Mrs. [redacted] was not.   He never at any time during the face to face with David, his salesperson, who also completed the installation, said anything about being unhappy or asked for a discount- in fact Mr. [redacted], according to David, was very pleasant.   I hope that years of enjoyment are received from the beautiful window coverings that are installed at the [redacted] residence.

The custom window treatments were purchased by [redacted], the complaints wife in March.  Time frame for custom products such as these is 3-4 weeks.  The products we received were installed in April.  Unfortunately one of the 3 products ordered is so large it has to be delivered by...

common carrier freight delivery.  The fabricator sent 1 pair of wrong brackets and [redacted] Freight, the common carrier freight company, damaged 2 of fascias during shipping.  As per our contract with the client it is clearly written that there will not be any partial or full refund for any delay or inconvenience and that any uninstalled products must maintain a 75% deposit until completion.  It also states that the manufacturers must be given the opportunity to correct any defects without prejudice and payment may not be withheld during the warranty process.  At the first installation we only charged the client 50% of the balance due even though we had the right to charge more at the time of the April installation.  The was provided to the consumer as a show of good will.   I personally spoke with [redacted] and we discussed the parts of the order that were not installed and I told her what the next steps to have this corrected. She and I discussed that she wanted to have only 1 more scheduled appointment to install the new bracket and 2 fascias.  The fabricator was informed of the incorrect bracket for the smaller roller shade and the damaged fascias on 2 roller shades.  The client was informed that when the shipment arrived, she would receive a call to schedule installation.  The new brackets were delivered and verified as correct.  We only needed to wait for the fascias.  Unfortunately [redacted] Freight kept damaging the largest fascia. The policy with [redacted] Freight is that if the shipment is damaged-any part-the entire shipment must be rejected and I am not allowed to keep any part of it.  I informed [redacted] of this policy and expressed how frustrating it is for us both. [redacted] wanted to preschedule the installation based on delivery dates and when the delivery was received - damage was seen - the installation had to be cancelled and then we had to repeat the process.   After 2 deliveries of damaged fascia from [redacted] Freight, [redacted] and I spoke and she informed me of a party on June 10, so she asked if we could please come and install the brackets for the small roller shade and she would be happy to have us come back when the large fascia arrived with no damage.   We installed the brackets and largest fascia on June 9. The fabricator forgot to send the smaller fascia on the last shipment.  The final completed fascia was installed on June 21 by David, their salesperson.  I replied to Mr. [redacted]'s email that the installation was completed and the final balance would be processed at that time.   I was in constant communication with [redacted] and she was informed of the process from the manufacturer and [redacted] freight deliveries.  I told her I do not like to preschedule installations because of situations just like this, our policy is to wait until the product is received and then schedule installation.  Especially when there is a history of damage from the shipper on large items, it is best to wait and verify the product is free of defect.  I am sorry Mr. [redacted] is [redacted]et, but sometimes things get damaged during shipping and we are all subject to the policy process of the companies involved.  All of the products ordered and installed were perfectly measured, ordered and as written on the contract.  They look and operate perfectly.  Unfortunately the final delivery had nothing to do with Budget Blinds, it had all to do with [redacted] Freight.  Had [redacted] Freight not been so careless in the shipping process, neither the [redacted]'s, Budget Blinds nor the fabricator would have had to be inconvenienced with extra efforts.Fortunately the

THE PURCHASE PRICE OF $425.00 FOR ONE BEDROOM SHUTTER. THE SHUTTER WAS THE WRONG SIZE FOR THE WINDOW AS I WANTED A 2X2 AND THEY PUT UP A 1X1. IHAVE TRIED MANY TIMES FOR SOMEONE TO COME TO MY HOME TO FIX THE ERROR BUT THEY HAVE NOT COME AND THEY ARE REFUSING TO REFUND MY INVESTMENT OF THE ABOVE AMOUNT. I AM SURE THE COMPANY HAS DONE THIS TO MANY FOLKS AND I WOULD LIKE TO SAVE OTHERS FROM THEIR DISHONESTY.Product_Or_Service: shutter for bedroom window.Desired Settlement THE FULL INVESTMENT OF $425.00 WITH MY RETURN OF THEIR EXISTING SHUTTER AS IT IS OF NO USE TO ME BECAUSE IT IS THE WRONG SIZE.Business Response [redacted] received exactly what she ordered and signed for. We have done several shutters and her complaint is not what she has told us on the phone previously.Her old shutter is in our warehouse awaiting her to pick it up. We will not be refunding her money to her. We have been in business in Reno for 19 years and have NEVER been called dishonest.I consider this matter closed.[redacted]