In response to your letter, customer (ID# [redacted] ) came into our business to purchase a vehicle on January 27, He looked through our inventory and chose a Dodge Charger, which would need water damage repairs We advised that we could do the repairs at our shop once the vehicle was paid in full He put a deposit on the car on that day and agreed to pay the balance within days He didn’t come back to pay the balance until May 4, 2017, which was nearly months after our original agreement During this time, we sold other vehicles to other customers and had to put his vehicle in line behind them, because we work on a first come, first served bases to have the repairs done He didn’t want to wait We told him that in order to meet his timeline, he should have it repaired at another shop He agreed to do so He was unable to locate a shop that would do the repairs for the same price we offered so he agreed to have us do the work after all We told him we would work him in as soon as possible, and it would likely be late June when we could begin the work, and once we started, it would take approximately 6-weeks to complete the job We finished the repairs and had the car Virginia State Inspected on September 7, We contacted the customer to pay his balance and pick up his vehicle If the customer had kept his part of the original agreement and paid the balance within days, his car would have been finished much sooner.We can provide copies of the original sales agreement if you need them Feel free to contact me at [redacted] Sincerely,George AznavorianPresident
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First and foremost I was never contacted by East Coast Auto Source Incneither did the leave any voicemail for meI never received any voicemail regarding completion of payment from themIn fact I have been the one contacting them regarding some cars on behalf of potential customers I was to introduce to themBesides, if the really wanted to contact me as the said, they had my email address, postal address and wife’s phone noFurthermore, he has denied the verbal agreement on the instalment payment on the frontierIn this whole statement by him, he has only concurred that the received money from me, refused to credit $1,from the Nissan frontier deposit to the Toyota highlander purchase and only credited $from the Ford focus deposit.Purchasing the Toyota Highlander was a bitter [redacted] experience I and my wife went thru, which I won`t want to bring up hereHowever, when he told us that we will soon lose the $on the Ford focus, if we waste time, the whole situation was disturbing; I remained calm and speechless in order not to lose my temper in his officeI left my wife go on with the decision taking and appeal for him to reconsider his earlier resolve or find a fair groundI was deeply troubled on this issue for days and I remember very clearly not shaking his hands to any deal.I worked hard for my money and being a customer of this company, I don`t agree and believe it`s justifiable to be meted-out/dished with this kind of treatmentIn this whole statement put out by him simple means he doesn`t truly care about a customer, once he has your money in his pocket Regards, [redacted]
In response to your letter, customer (ID# [redacted] ) came into our business to purchase a vehicle on January 27, He looked through our inventory and chose a Dodge Charger, which would need water damage repairs We advised that we could do the repairs at our shop once the vehicle was paid in full He put a deposit on the car on that day and agreed to pay the balance within days He didn’t come back to pay the balance until May 4, 2017, which was nearly months after our original agreement During this time, we sold other vehicles to other customers and had to put his vehicle in line behind them, because we work on a first come, first served bases to have the repairs done He didn’t want to wait We told him that in order to meet his timeline, he should have it repaired at another shop He agreed to do so He was unable to locate a shop that would do the repairs for the same price we offered so he agreed to have us do the work after all We told him we would work him in as soon as possible, and it would likely be late June when we could begin the work, and once we started, it would take approximately 6-weeks to complete the job We finished the repairs and had the car Virginia State Inspected on September 7, We contacted the customer to pay his balance and pick up his vehicle If the customer had kept his part of the original agreement and paid the balance within days, his car would have been finished much sooner.We can provide copies of the original sales agreement if you need them Feel free to contact me at [redacted] Sincerely,George AznavorianPresident
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First and foremost I was never contacted by East Coast Auto Source Incneither did the leave any voicemail for meI never received any voicemail regarding completion of payment from themIn fact I have been the one contacting them regarding some cars on behalf of potential customers I was to introduce to themBesides, if the really wanted to contact me as the said, they had my email address, postal address and wife’s phone noFurthermore, he has denied the verbal agreement on the instalment payment on the frontierIn this whole statement by him, he has only concurred that the received money from me, refused to credit $1,from the Nissan frontier deposit to the Toyota highlander purchase and only credited $from the Ford focus deposit.Purchasing the Toyota Highlander was a bitter [redacted] experience I and my wife went thru, which I won`t want to bring up hereHowever, when he told us that we will soon lose the $on the Ford focus, if we waste time, the whole situation was disturbing; I remained calm and speechless in order not to lose my temper in his officeI left my wife go on with the decision taking and appeal for him to reconsider his earlier resolve or find a fair groundI was deeply troubled on this issue for days and I remember very clearly not shaking his hands to any deal.I worked hard for my money and being a customer of this company, I don`t agree and believe it`s justifiable to be meted-out/dished with this kind of treatmentIn this whole statement put out by him simple means he doesn`t truly care about a customer, once he has your money in his pocket Regards, [redacted]