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C & C Ford Sales, Incorporated

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Reviews C & C Ford Sales, Incorporated

C & C Ford Sales, Incorporated Reviews (9)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I am not arguing over whether I signed a [redacted] report that stated the vehicle accident history to be cleanI believe I made that clear in my original complaint in which I think you brought up in your responseMy complaint is that the previous owner (may have honestly disclosed) the accident history, in which it does have, regardless of what the [redacted] statesIf that's the case and the previous owner did disclose the accidents to you and you then used the [redacted] as a misleading sales tool because it reported it as clean and withheld the fact that you knew about the accidents and didn't tell me, that's misleading a consumer, its just plane lyingI'd like to see the disclosure form for the accident, it will clear this all upI appreciate your response and time and hope we can both be truthful and honest and get to the bottom of thisI have been professional with everyone including Walt, I haven't gone out and wrote negative reviews or slammed your business name to this point, because I am not 100% sure of whether you lied to me and withheld the information to keep a higher sales price, or the previous owner lied to you and didn't honestly disclose the history to youIf the owner lied to you, like I said, I won't have a bad thing to say about your dealership (except for Walt) Regards, [redacted]

March 9, 2016To Whom it May Concern:[redacted] purchased a 2012 [redacted] from our dealership on 10/6/2015 for a sale price of $10,637.As the customer noted, at the time of delivery the vehicle had a clean [redacted], which the customer reviewed and signed. I have included this.At the time of...

delivery the customer also reviewed a history report that was generated by our internal computer system stating the vehicle was sent to the body shop with minor damage on right front fender. The customer also signed this and it is included in this fax.I've reviewed our service history for this vehicle. It was in the body shop, other than what was noted above, in October 2011 in regards to a warranty repair having to do with the keyless remote entry System. I've included a copy of that repair order, The vehicle has not been in the Chapman Ford body shop at any other point.I am sorry that [redacted] and Walt didn't seem to mesh well, I never receive complaints in regards to interactions with customers about Walt so this is extremely surprising to me. I will review all of with him so that we can make sure there isn't a mis-cort munication in the future with either [redacted]or another one of our guests. We take pride in serving the customer-with their needs.At this point we feel as though the vehicle history was disclosed property and no compensation is due to the customer. If there are any further questions or any other way that we could assist, please feel free to contact me at extension [redacted].Regards,Mary G. Controller

[redacted], received your letter about ID [redacted]. The customer did have an appointment to have a Ford door latch recall completed on his vehicle. The parts for this recall are being shipped to the dealer through Ford channels on an irregular basis and we are trying to schedule based upon our...

forecasted availability of parts. Contact was attempted to the customer involved in the concern on the evening prior to his appointment as we had run out of recall kits and would not be receiving any in time for his appointment. The following morning the customer and a female acquaintance arrived at the dealership at the time of their originally scheduled appointment. They were informed by the service rep that we had attempted a phone call and that we did not have the parts to complete the recall. Following this initial exchange the customer and his friend became very upset and insulted the Service rep saying that an eight year old child could do the job better than the professional who was trying to handle the unfortunate situation in the best way possible.The manager of the department became involved in the situation after this exchange and in trying to resolve the tension apologized to the customer which was quickly explained that the apology was not good enough. We as a department explained to the customer how the order System works and that we would hold a kit for them as soon as our next shipment is released and call them at that time.There is not any set time frame that this recall needs to be completed and the dealer is not receiving enough stock at this point to complete all recalls a our promise to call the Customer at a time when we have stock available to complete the work.Thank you for ygur attentionKeith R[redacted]

March 25, 2016Dear [redacted]:I write as counsel to Chapman Ford ("Chapman") and in response to the customer's complaint of March 1, 2016 and his more recent reply of March 15, 2016.The customer continues to ask about a "disclosure" form allegedly provided by the vehicle's previous owner, To my knowledge, no such form exists, and there is no legal requirement for the previous owner to provide the same. The dealership has provided all relevant documentation in its possession regarding the history of this vehicle.As a consequence, the customer's question has been answered. The previous owner did not disclose to Chapman any information regarding any previous accidents. As a result, both Chapman and the customer legitimately relied upon the [redacted] report. If the [redacted] report was indeed inaccurate, then that is an issue beyond Chapman's control.Sincerely,

From: Revdex.com of Metro Washington DC
arial;"> <[email protected]>Date: Fri, Sep 12, 2014 at 9:06 AMSubject: Fwd: Case #[redacted]To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Thu, Sep 11, 2014 at 4:53 PM
Subject: Case #[redacted]
To: "[email protected]" <[email protected]>
This is in response to Case ID [redacted].
 
 
The Dealership did in fact send this Customer a check in tha amount of $995.00 on 8/31/2014 and the check has since cleared our account.
 
Chuck E[redacted]
Finance Manager
###-###-####
###-###-#### (Fax)
###-###-#### (Secondary Fax)
###-###-#### (cell)
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I am not arguing over whether I signed a [redacted] report that stated the vehicle accident history to be clean. I believe I made that clear in my original complaint in which I think you brought up in your response. My complaint is that the previous owner (may have honestly disclosed) the accident history, in which it does have, regardless of what the [redacted] states. If that's the case and the previous owner did disclose the accidents to you and you then used the [redacted] as a misleading sales tool because it reported it as clean and withheld the fact that you knew about the accidents and didn't tell me, that's misleading a consumer, its just plane lying. I'd like to see the disclosure form for the accident, it will clear this all up. I appreciate your response and time and hope we can both be truthful and honest and get to the bottom of this. I have been professional with everyone including Walt, I haven't gone out and wrote negative reviews or slammed your business name to this point, because I am not 100% sure of whether you lied to me and withheld the information to keep a higher sales price, or the previous owner lied to you and didn't honestly  disclose the history to you. If the owner lied to you, like I said, I won't have a bad thing to say about your dealership (except for Walt).  Regards,
[redacted]

September 18, 2017Dear [redacted]:We have settled [redacted]' complaint by reimbursing him the $300 balance of his [redacted] Car Rental invoice.Please don't hesitate to contact me if you have any questions regarding this matter.Sincerely,Elisa K. Controller

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
John Chun

Review: In late March of 2014 I purchased a vehicle that included a protection package named "Total Care 360" for $995. In late April 2014 I wrote the dealership and the Administrator of my desire to cancel the contract and receive a refund as allowed by the contract. In early June 2014 I contacted the dealership C & C Ford and asked where my refund is. They said that they thought my cancellation request was for a vehicle that I no longer owned. They then said that they would process the request and that I would have a refund in July 2014. Since then I have called and emailed on numerous occasions inquiring about my refund. I get the same answer over and over again. That it was processed and that they are waiting for approval. Recently, the owner contacted me because I posted a negative review about this on-line. He wrote that he would investigate. I have heard nothing. I am tired of constantly calling and asking for this refund. The dealer (C&C Ford) acknowledges that I am owed the money, yet I have never received a check for the amount of money that is due to me.Desired Settlement: Check for $995.00 for cancellation of protection-warranty package.

Business

Response:

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Fri, Sep 12, 2014 at 9:06 AM

Subject: Fwd: Case #[redacted]

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Sep 11, 2014 at 4:53 PM

Subject: Case #[redacted]

To: "[email protected]" <[email protected]>

This is in response to Case ID [redacted].

The Dealership did in fact send this Customer a check in tha amount of $995.00 on 8/31/2014 and the check has since cleared our account.

Chuck E[redacted]

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Description: Auto Dealers - New Cars, Auto Renting & Leasing, Auto Repair & Service

Address: 2222 Brundage Ln, Bakersfield, California, United States, 93304-2704

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www.bettybyrom.com

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