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C & C Heating & Air Conditioning Company, Incorporated

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Reviews C & C Heating & Air Conditioning Company, Incorporated

C & C Heating & Air Conditioning Company, Incorporated Reviews (5)

I have been a customer of C&C for years C&C installed my Comfortaire systems along with the rest of my neighborhood when it was built I purchased a service contract on my units earlier this year and had someone come out in April He was great and full of helpful information A few weeks later, our upstairs unit stopped working I called C&C on May 18, and was told someone would come out but my window to wait was all day I was fine with that I appreciated them coming out the same day When the technician C***, came out around 2:00, he quickly concluded we need a new blower motor He said they are checking if they have it in stock since he doesn't have one on his truck He said someone would call me with the price and come out to put it in I asked if they had my cell and he said yes He led me to think someone was coming out that day so I continued to sit at home Around 4:I called and asked for an update In a nutshell, I was told they are very busy with phone calls and haven't even looked to see if the item is in stock yet They had no intention of checking that day I informed them of what C***, the technician, had told me and their response was that it was incorrect since they were too busy with other customer calls I told them I was confused because typically when a service person is at my house, they finish with me by at least checking if something is in stock or at least ordering it before they leave I asked the woman on the phone to check the stock status and please call me within minutes before they close for the day Forty minutes later and still no phone call, I called back and asked for a manager I spoke with S [redacted] who was working with the first person I spoke with S [redacted] was the most unprofessional person I have ever dealt with In a nutshell, she told me that they have been getting calls all day and didn't have time to follow up with people who already had their service calls to check their status She made it sound to me that C&C's business plan is to "hook" as many customers as possible with the $service charge for coming out and check inventory laterI finally got her to check the status on my blower motor (which I have been told by other HVAC companies is a common part) and was told it would take 5-days to get it in and then they'd call me for an appointment for installation By this time, I had been yelled at and made to feel that my business didn't matter I called [redacted] HVAC, they came out that night, and said it will be hours to get the part in stock and they have already got my A/C working again I am most frustrated with the way I was treated by your client service personnel, but I also have issues surrounding my C&C service contract The reason we went with the maintenance plan was to receive discounts on parts and labor I had no other option but to forgo those discounts in order to have a working air conditioner in an appropriate time frameI have spoken with M [redacted] from service contracts I was refunded for half my service contract fee -- and thank you for that action -- but I would like to be refunded for the other half, as well, since I could not use the benefits and discounts that went along with it I would also hope that you implement customer service training and better procedures for following through on individual appointments prior to rushing to the next one I live in a neighborhood of houses where most of them have had their HVAC systems installed by C&C I never had been one to complain publicly about service that I have received, but I feel so strongly about this mistreatment that I am going to post this letter to our neighborhood web site so other neighbors are well informed as to the potential of working with your company I will also update the website with any resolution from C&C

On 9/we purchased a new home with a York HVAC system installed by C&COn 6/the condenser fan motor failed I called C&C and was told the fan motor was not under warranty We paid another HVAC contractor to install a new fan motorOn 6/the compressor failed I called York directly 877-874-and was told both the compressor and the condenser fan motor were under warranty until 11/1/ C&C replaced the compressor under warranty I then called Doug Cordero (VP of C&C) and told him about the warranty misinformation on the fan motor He told me to call him with any future warranty issuesOn 6/2/the air conditioner failed again Our new HVAC contractor told us the blue fin evaporator coils and TXV assembly had to be replaced (~$3,000) He also said there was a major recall/warranty from York I called Doug Cordero and he told me he would call York and see if they would do anything with recall/warranty He said he would call me back in a day or two I called him on 6/and 6/and left messages My husband called on 6/and was told Doug was 'out of the office' He asked to speak with Will Cordero (PresC&C) or someone in charge and was connected to 'Joy' who said Doug turned the question over to her and that the unit was no longer considered for recall/warranty Joy never called us with this information My husband asked that Doug or Will return his call--no one has returned the call

I have been a customer of C&C for 8 years. C&C installed my Comfortaire systems along with the rest of my neighborhood when it was built. I purchased a service contract on my 2 units earlier this year and had someone come out in April 2015. He was great and full of helpful information. A few weeks later, our upstairs unit stopped working. I called C&C on May 18, 2015 and was told someone would come out but my window to wait was all day. I was fine with that. I appreciated them coming out the same day. When the technician C[redacted], came out around 2:00, he quickly concluded we need a new blower motor. He said they are checking if they have it in stock since he doesn't have one on his truck. He said someone would call me with the price and come out to put it in. I asked if they had my cell and he said yes. He led me to think someone was coming out that day so I continued to sit at home. Around 4:00 I called and asked for an update. In a nutshell, I was told they are very busy with phone calls and haven't even looked to see if the item is in stock yet. They had no intention of checking that day. I informed them of what C[redacted], the technician, had told me and their response was that it was incorrect since they were too busy with other customer calls. I told them I was confused because typically when a service person is at my house, they finish with me by at least checking if something is in stock or at least ordering it before they leave. I asked the woman on the phone to check the stock status and please call me within 20 minutes before they close for the day. Forty minutes later and still no phone call, I called back and asked for a manager. I spoke with S[redacted] who was working with the first person I spoke with. S[redacted] was the most unprofessional person I have ever dealt with. In a nutshell, she told me that they have been getting calls all day and didn't have time to follow up with people who already had their service calls to check their status. She made it sound to me that C&C's business plan is to "hook" as many customers as possible with the $95 service charge for coming out and check inventory later. I finally got her to check the status on my blower motor (which I have been told by other HVAC companies is a common part) and was told it would take 5-7 days to get it in and then they'd call me for an appointment for installation. By this time, I had been yelled at and made to feel that my business didn't matter. I called [redacted] HVAC, they came out that night, and said it will be 24 hours to get the part in stock and they have already got my A/C working again. I am most frustrated with the way I was treated by your client service personnel, but I also have issues surrounding my C&C service contract. The reason we went with the maintenance plan was to receive discounts on parts and labor. I had no other option but to forgo those discounts in order to have a working air conditioner in an appropriate time frame.
I have spoken with M[redacted] from service contracts. I was refunded for half my service contract fee -- and thank you for that action -- but I would like to be refunded for the other half, as well, since I could not use the benefits and discounts that went along with it. I would also hope that you implement customer service training and better procedures for following through on individual appointments prior to rushing to the next one. I live in a neighborhood of 250 houses where most of them have had their HVAC systems installed by C&C. I never had been one to complain publicly about service that I have received, but I feel so strongly about this mistreatment that I am going to post this letter to our neighborhood web site so other neighbors are well informed as to the potential of working with your company. I will also update the website with any resolution from C&C.

On 9/2006 we purchased a new home with a York HVAC system installed by C&C.
On 6/2010 the condenser fan motor failed. I called C&C and was told the fan motor was not under warranty. We paid another HVAC contractor to install a new fan motor.
On 6/2011 the compressor failed. I called York directly 877-874-7378 and was told both the compressor and the condenser fan motor were under warranty until 11/1/2012. C&C replaced the compressor under warranty. I then called Doug Cordero (VP of C&C) and told him about the warranty misinformation on the fan motor. He told me to call him with any future warranty issues.
On 6/2/2015 the air conditioner failed again. Our new HVAC contractor told us the blue fin evaporator coils and TXV assembly had to be replaced (~$3,000). He also said there was a major recall/warranty from York. I called Doug Cordero and he told me he would call York and see if they would do anything with recall/warranty. He said he would call me back in a day or two. I called him on 6/4 and 6/5 and left messages. My husband called on 6/8 and was told Doug was 'out of the office'. He asked to speak with Will Cordero (Pres. C&C) or someone in charge and was connected to 'Joy' who said Doug turned the question over to her and that the unit was no longer considered for recall/warranty. Joy never called us with this information. My husband asked that Doug or Will return his call--no one has returned the call.

I have been a customer of C&C for 8 years. C&C installed my Comfortaire systems along with the rest of my neighborhood when it was built. I purchased a service contract on my 2 units earlier this year and had someone come out in April 2015. He was great and full of helpful information. A few weeks later, our upstairs unit stopped working. I called C&C on May 18, 2015 and was told someone would come out but my window to wait was all day. I was fine with that. I appreciated them coming out the same day. When the technician C[redacted], came out around 2:00, he quickly concluded we need a new blower motor. He said they are checking if they have it in stock since he doesn't have one on his truck. He said someone would call me with the price and come out to put it in. I asked if they had my cell and he said yes. He led me to think someone was coming out that day so I continued to sit at home. Around 4:00 I called and asked for an update. In a nutshell, I was told they are very busy with phone calls and haven't even looked to see if the item is in stock yet. They had no intention of checking that day. I informed them of what C[redacted], the technician, had told me and their response was that it was incorrect since they were too busy with other customer calls. I told them I was confused because typically when a service person is at my house, they finish with me by at least checking if something is in stock or at least ordering it before they leave. I asked the woman on the phone to check the stock status and please call me within 20 minutes before they close for the day. Forty minutes later and still no phone call, I called back and asked for a manager. I spoke with S[redacted] who was working with the first person I spoke with. S[redacted] was the most unprofessional person I have ever dealt with. In a nutshell, she told me that they have been getting calls all day and didn't have time to follow up with people who already had their service calls to check their status. She made it sound to me that C&C's business plan is to "hook" as many customers as possible with the $95 service charge for coming out and check inventory later. I finally got her to check the status on my blower motor (which I have been told by other HVAC companies is a common part) and was told it would take 5-7 days to get it in and then they'd call me for an appointment for installation. By this time, I had been yelled at and made to feel that my business didn't matter. I called [redacted] HVAC, they came out that night, and said it will be 24 hours to get the part in stock and they have already got my A/C working again. I am most frustrated with the way I was treated by your client service personnel, but I also have issues surrounding my C&C service contract. The reason we went with the maintenance plan was to receive discounts on parts and labor. I had no other option but to forgo those discounts in order to have a working air conditioner in an appropriate time frame.
I have spoken with M[redacted] from service contracts. I was refunded for half my service contract fee -- and thank you for that action -- but I would like to be refunded for the other half, as well, since I could not use the benefits and discounts that went along with it. I would also hope that you implement customer service training and better procedures for following through on individual appointments prior to rushing to the next one. I live in a neighborhood of 250 houses where most of them have had their HVAC systems installed by C&C. I never had been one to complain publicly about service that I have received, but I feel so strongly about this mistreatment that I am going to post this letter to our neighborhood web site so other neighbors are well informed as to the potential of working with your company. I will also update the website with any resolution from C&C.

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Description: Heating & Air Conditioning

Address: 800 Hagey Rd, Souderton, Pennsylvania, United States, 18964-2432

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