C & C Hydraulics, Inc.

C&C Hydraulics Inchas performed the work *** *** *** had requested per the (3) work orders the customer singedThe repairing of (3) hydraulic cylindersAs of this date no complaints have been made about the repaired cylinders.*** *** *** did not informed C&C Hydraulics that their
were any issues with the repairs performed, at the time they picked up the truck or afterC&C Hydraulics discovered there was an issue when C&C Hydraulics called *** *** *** and asked why did they stop payment on the check they gave to C&C Hydraulics at the time they picked up the truck. At the time *** *** *** picked up the truck he was informed that if he needed any questions answered we will page *** for himHe declined and left with the truck.C&C Hydraulics does not agree or understand why the customer made the statements in his complaint. 1) No time was wasted on the repairs made, and we avoided wasting time when the customer could not supply the proper documentation requested if we were to plumb in and connect hydraulics circuits2) As for the work that they say has to be undone so that they can have more done. We cannot see any reason why three cylinders would have to be removed to do any other work on the truck. The customer did not contact C&C Hydraulics management to state any dissatisfaction with the repairs made.C&C Hydraulics management contacted *** *** *** via email (copied below) to address the situationAs of 10/6/*** *** *** has not responded.The follow is a copy of the email sent to *** *** ***.Hi, ***I have been informed by our A.Rdepartment (Robin) that
*** *** *** put a stop payment on some repairs we performed.I have looked into it and asked my people about the jobs so
I can intelligently communicate about the jobs.I have the following information on the jobs.*** *** dropped off a used *** tow truck that they
recently purchased.They also supplied two separate hydraulic cylinders.The following items were to be serviced as verbally
communicated when the truck was dropped off.Work Order #*** Rear
passenger out rigger cylinder not working.Requested was to remove the outrigger extension leg
and repair hydraulic cylinder. Work performed: Remove the outrigger extension
leg from the main outrigger casing mounted on the truck.Remove the hydraulic cylinder from the outrigger
extension leg, reseal the cylinder, hydraulically bench tested, and install it
back into the leg and truck. Work Order #*** & ***
Received separately, one extension cylinder for each work order.Request was to reseal the cylinder and to install
into extension leg and housing and supply hydraulic hoses. Work Performed: Disassembled and resealed both
hydraulic extension cylindersHydraulically bench tested the cylinders and
installed into extension legs and housings.Machined (4) new cylinder mounting pins not supplied
with cylinders (needed to mount cylinders to extension leg and housing).Supplies four new hydraulic hoses and attached to
cylinders and coiled and capped other end.I have been informed that we were asked if we can finish
connecting the hydraulic circuit for the extension cylinder that was never
completed by the manufacturer.Our shop Manager (Joe) said he talked to you about this and
asked if you could supply information on the truck, which you did but the
information did not include anything on the hydraulic extension circuit.*** said he had a conversation with you saying that the
information was not what was needed and that we did not what to spend an
unknown amount of time on the hydraulic circuit part if no one knew if
the valves were correct or how to correctly plumb in the extension circuit to
the main hydraulic circuit.*** said that you emailed him, asking what portion was part
vs labor.He said he email that info back to you.The above is the information I have received from my looking
into this matter.Please let me know your thoughts and what I can do for you
to resolve this issue.CharlesC&C Hydraulics Inc

Complaint: ***
I am rejecting this response because:
*** *** *** has found that in the last 1-weeks the hydraulic leg that was repaired is still leaking down and the problem with it continuesThis was the primary reason for *** *** *** requesting service from C&C Hydraulics in the first placeThis truck is not used frequently and nobody has been monitoring the repair that was attempted by C&C hydraulics on a daily or weekly basisAgain the hydraulic leg continues to leak downThis is a hydraulic stabilizer leg*** *** *** wanted to repair this defect because it could cause severe damage to the equipment, if the truck was driven and the hydraulic leg was down near the ground.*** *** *** received a quote from *** Towing Equipment to replace the cyclinder that is leaking down (Replacing the cyclinder with a new cyclinder, compared to rebuilding it as C&C Hydraulics states they did)*** Towing Equipment quoted $for a new cyclinder and $600.00-$labor to install itThis repair would be a maximum of $and take 6-hours.The smaller "extend" cyclinders (and hoses) that *** *** *** brought to C&C Hydraulics with the truck was for their professional opinion on re-installing them to operate the way they were designed to operateC&C Hydraulics apparently installed these on the truck without first checking and testing the valve body and without knowing how to hook the hoses up the valve bodyI do not know why C&C Hydraulics would still install these cyclinders on the truck and make new hoses without the authorization of *** *** *** *** *** had to remove these "extend" cyclinders the following day, because we would not be able to manually extend the leg(s) as we were able to beforeThis was haphazard and unneccessary work to inflate their labor charges*** *** *** has no information on what happened to the hoses that were initially brought to C&C hydraulicsNew hoses were made and installed and left capped and tied up in the back of the truckWhy would anybody want to pay for new parts that are not useable and fuctional? *** *** *** also disputes the amount of labor hours that we were billed forWe have never received a breakdown of labor costs specific to each job performed iemechanical labor vsmachine shop labor etc An example would be, a mechanic replaces your front brakes and spark plugs in your carThe requirement for billing is to separate the labor of the brake repair and the replacement of the spark plugsWe have only seen a lump sum charge for labor and dispute the amount of hours that we have been billed for, especially knowing that we could have had a new cylinder installed for a maximum of $and our problem would have been fixed, not $and a lot of time waistedBased on what *** *** *** feels are fraudulently inflated repair charges we will not allow C&C Hydraulics to attempt to correct this problem a second time
Sincerely,
*** *** ***

I have
investigated further and in depth, the repairs performed for *** *** *** and
have questioned the employees who were dealing with *** of *** *** ***
Those
employees of C&C Hydraulics are:
Joe; Shop
Manager
Dave:
Technician
Marylou:
Office Manager
Robin: A/R
Dave’s statement;
when the customer (***) dropped off the machine, the customer wanted the
vertical passenger outrigger removed and resealed and reinstalledThe customer
also gave Dave (2) other hydraulic extension cylinders to service and wanted
them installed
*** also
asked if we could make wear guides for the extension armsWe do not
Dave
informed *** at that time that he would bench test extension cylinders and
would reseal them if he questioned their integrity since the cylinders had been
sitting around for a long time (years)
They had
never been installed or used
Dave
rightfully was concerned that the cylinder bore could have oxidized (rusted)
seals could have been compromisedDave reiterated that, he told *** what was
going to be done to the cylinder when *** dropped them off with the Tow Truck
Robin’s Statement;
She assisted *** at the payment window when he came to pick up the truck***
requested that the sales tax be taken off the invoice and *** supplied Robin
with a resale certificateRobin mentioned that if *** *** owns the truck,
they should be paying the sales tax*** insisted the resale certificate can be
used and had Robin redo the invoice less the sales taxShe then collected a
check and offered ***, the shop manager (Joe) if *** had any questions***
declined, stated he was in a rush, and he left with the repaired truck
Many days later
Robin received *** *** ***’s cancelled check back from our bank
Robin asked
the personnel in our company if *** *** had informed C&C Hydraulics that
there was a problem with the service we performed*** *** never called
C&C Hydraulics to make a complaint of the services performed
She then
called *** *** *** and Fred answered the phoneShe asked for *** and Fred
said *** was not availableRobin asked Fred why the check had been cancelled
Fred just asked Robin for our fax number and her email addressHe then sent us
the complaint they sent to the Revdex.comThis was the first we knew of the
complaint
Marylou’s
statement; I called and talked to *** on 10/7/Marylou faxed and also
emailed *** another copy of the invoice*** made no complaints about the
repairs performed
Joe’s
statement; *** brought in the used truck he recently purchasedHe and Dave (technician)
went over the repair request with ***The requests were;
Remove the rear passenger side outrigger, reseal
the cylinder and reinstallWork order #*** supplied (2) separate cylinders and
requested that they be serviced and installed in the extension legsWork order
#*** & #***
*** stated
he bought the truck used and the previous owner gave these cylinders to him and
said they were never installed by the manufacturer
*** asked if
we could plumb in and connect the two extension cylinder into the main
hydraulic circuit
Joe
requested that *** *** (***) supply C&C Hydraulics with the documentation
(instructions) from the manufacturer on how this is to be accomplished
Throughout
the repairs of the cylinders *** and *** communicated frequently via phone and
email as *** was letting *** know that he was having a hard time getting the
instructions requestedDuring these calls, *** was kept informed of the status of
the cylinder repairs
At the time
the cylinders repairs were completed *** was still unable to supply the
instructions requested and elected to pick up the Tow Truck
C&C
Hydraulics Incsummary:
This was the first repair C&C Hydraulics
ever performed for *** *** ***In good faith C&C Hydraulics accepted a
company check from *** *** *** for services requested and performedLime
Rock Auto put a stop payment on their check but never contacted C&C
Hydraulics with any complaint of the repairs performedOn 9/29/the owner
of C&C Hydraulics sent an email to *** *** *** asking what problem they
are havingTo this date *** *** *** has not returned a response
By phone and email*** was often in contact
with *** and was kept aware of the cylinder repair status, while *** was
communicating that he was still trying to supply instructions requested(Email
dated 9/11/15, *** sent to *** stating he did not hear from Miller IndYet (the
manufacturer)Email dated 9/14/15, *** asking ***, did he get the info yet)***
never supplied the information requested.
*** has saved these emails proving that *** was responsible to supply
the instructions requestedOn 9/18/*** *** *** (***) decided to
pick up the truck with cylinder repairs completed*** said he was in a rush
and did not have time to talk to JoeOnly after C&C Hydraulics responded to the
Revdex.com complaint and stated that *** *** *** never complained about the work
performed, do they now (weeks after picking up the truck) do the say there is
an issue with (1) of the (3) cylinders
C&C Hydraulics cannot acknowledge any defect as
the customer has not shown us any defectsC&C
Hydraulics offers a (1) year warranty on its labor & parts as stated on
each invoice*** *** *** is stating the repairs cost of
the (3) cylinder with machining of the new pins and parts of $3,is too
highBut they state that they can have one cylinder
replaced (sight unseen) for $2,This has to be questionableBut C&C Hydraulics did not do just (1)
cylinderWe did (3) cylinders plus more as stated aboveAs for our invoicing systemC&C Hydraulics
is not an automotive repair shop; we are a hydraulics company and have been
billing our private, Local, State and Federal agencies for plus years without
issues*** *** *** was supplied with, hours worked on
the job, hourly rate and the price of each part used in the jobIf the customer would like any information more
than what was supplied, all they needed to do was askBut they never did
C&C Hydraulics feels, in short:
This customer gave us a first time repairThey had no issues when they picked up the job
(they did require us to remove the sales tax insisting to use their resale
certificate they just suppliedNot paying sales tax my be a issue they can deal with the State of CTif ever they are auditedI know we are required to pay sales tax when we
make purchases for our equipment)With no notice, reason or complaint, they put a
stop payment on their check and will not return correspondenceOne can only question the integrity of a company
who does business this way
Charles
Date: 10/15/

Complaint: ***
I am rejecting this response because: *** *** *** has found that in the last 1-weeks the hydraulic leg that was repaired is still leaking down and the problem with it continuesThis was the primary reason for *** *** *** requesting service from C&C Hydraulics in the first placeThis truck is not used frequently and nobody has been monitoring the repair that was attempted by C&C hydraulics on a daily or weekly basisAgain the hydraulic leg continues to leak downThis is a hydraulic stabilizer leg*** *** *** wanted to repair this defect because it could cause severe damage to the equipment, if the truck was driven and the hydraulic leg was down near the ground*** *** *** received a quote from *** Towing Equipment to replace the cyclinder that is leaking down (Replacing the cyclinder with a new cyclinder, compared to rebuilding it as C&C Hydraulics states they did)*** Towing Equipment quoted $for a new cyclinder and $600.00-$labor to install itThis repair would be a maximum of $and take 6-hoursThe smaller "extend" cyclinders (and hoses) that *** *** *** brought to C&C Hydraulics with the truck was for their professional opinion on re-installing them to operate the way they were designed to operateC&C Hydraulics apparently installed these on the truck without first checking and testing the valve body and without knowing how to hook the hoses up the valve bodyI do not know why C&C Hydraulics would still install these cyclinders on the truck and make new hoses without the authorization of *** *** *** *** *** had to remove these "extend" cyclinders the following day, because we would not be able to manually extend the leg(s) as we were able to beforeThis was haphazard and unneccessary work to inflate their labor charges*** *** *** has no information on what happened to the hoses that were initially brought to C&C hydraulicsNew hoses were made and installed and left capped and tied up in the back of the truckWhy would anybody want to pay for new parts that are not useable and fuctional?
*** *** *** also disputes the amount of labor hours that we were billed forWe have never received a breakdown of labor costs specific to each job performed iemechanical labor vsmachine shop labor etc An example would be, a mechanic replaces your front brakes and spark plugs in your carThe requirement for billing is to separate the labor of the brake repair and the replacement of the spark plugsWe have only seen a lump sum charge for labor and dispute the amount of hours that we have been billed for, especially knowing that we could have had a new cylinder installed for a maximum of $and our problem would have been fixed, not $and a lot of time waistedBased on what *** *** *** feels are fraudulently inflated repair charges we will not allow C&C Hydraulics to attempt to correct this problem a second time
Sincerely, *** *** ***

I have
investigated further and in depth, the repairs performed for [redacted] and
have questioned the employees who were dealing with [redacted] of [redacted].
Those
employees of C&C Hydraulics are:
Joe; Shop
Manager.
Dave:
Technician.
Marylou:
Office Manager.
Robin: A/R.
Dave’s statement;
when the customer ([redacted]) dropped off the machine, the customer wanted the
vertical passenger outrigger removed and resealed and reinstalled. The customer
also gave Dave (2) other hydraulic extension cylinders to service and wanted
them installed.
[redacted] also
asked if we could make wear guides for the extension arms. We do not.
Dave
informed [redacted] at that time that he would bench test extension cylinders and
would reseal them if he questioned their integrity since the cylinders had been
sitting around for a long time (years).
They had
never been installed or used.
Dave
rightfully was concerned that the cylinder bore could have oxidized (rusted)
seals could have been compromised. Dave reiterated that, he told [redacted] what was
going to be done to the cylinder when [redacted] dropped them off with the Tow Truck.
Robin’s Statement;
She assisted [redacted] at the payment window when he came to pick up the truck. [redacted]
requested that the sales tax be taken off the invoice and [redacted] supplied Robin
with a resale certificate. Robin mentioned that if [redacted] owns the truck,
they should be paying the sales tax. [redacted] insisted the resale certificate can be
used and had Robin redo the invoice less the sales tax. She then collected a
check and offered [redacted], the shop manager (Joe) if [redacted] had any questions. [redacted]
declined, stated he was in a rush, and he left with the repaired truck.
Many days later
Robin received [redacted]’s cancelled check back from our bank.
Robin asked
the personnel in our company if [redacted] had informed C&C Hydraulics that
there was a problem with the service we performed. [redacted] never called
C&C Hydraulics to make a complaint of the services performed.
She then
called [redacted] and Fred answered the phone. She asked for [redacted] and Fred
said [redacted] was not available. Robin asked Fred why the check had been cancelled.
Fred just asked Robin for our fax number and her email address. He then sent us
the complaint they sent to the Revdex.com. This was the first we knew of the
complaint.
Marylou’s
statement; I called and talked to [redacted] on 10/7/2015. Marylou faxed and also
emailed [redacted] another copy of the invoice. [redacted] made no complaints about the
repairs performed.
Joe’s
statement; [redacted] brought in the used truck he recently purchased. He and Dave (technician)
went over the repair request with [redacted]. The requests were;
Remove the rear passenger side outrigger, reseal
the cylinder and reinstall. Work order #[redacted].[redacted] supplied (2) separate cylinders and
requested that they be serviced and installed in the extension legs. Work order
#[redacted] & #[redacted].
[redacted] stated
he bought the truck used and the previous owner gave these cylinders to him and
said they were never installed by the manufacturer.
[redacted] asked if
we could plumb in and connect the two extension cylinder into the main
hydraulic circuit.
Joe
requested that [redacted]) supply C&C Hydraulics with the documentation
(instructions) from the manufacturer on how this is to be accomplished.
Throughout
the repairs of the cylinders [redacted] and [redacted] communicated frequently via phone and
email as [redacted] was letting [redacted] know that he was having a hard time getting the
instructions requested. During these calls, [redacted] was kept informed of the status of
the cylinder repairs.
At the time
the cylinders repairs were completed [redacted] was still unable to supply the
instructions requested and elected to pick up the Tow Truck.
C&C
Hydraulics Inc. summary:
This was the first repair C&C Hydraulics
ever performed for [redacted]. In good faith C&C Hydraulics accepted a
company check from [redacted] for services requested and performed. Lime
Rock Auto put a stop payment on their check but never contacted C&C
Hydraulics with any complaint of the repairs performed. On 9/29/2015 the owner
of C&C Hydraulics sent an email to [redacted] asking what problem they
are having. To this date [redacted] has not returned a response. By phone and email. [redacted] was often in contact
with [redacted] and was kept aware of the cylinder repair status, while [redacted] was
communicating that he was still trying to supply instructions requested. (Email
dated 9/11/15, [redacted] sent to [redacted] stating he did not hear from Miller Ind. Yet (the
manufacturer). Email dated 9/14/15, [redacted] asking [redacted], did he get the info yet). [redacted]
never supplied the information requested. 
[redacted] has saved these emails proving that [redacted] was responsible to supply
the instructions requested.On 9/18/2015 [redacted]) decided to
pick up the truck with cylinder repairs completed. [redacted] said he was in a rush
and did not have time to talk to Joe.Only after C&C Hydraulics responded to the
Revdex.com complaint and stated that [redacted] never complained about the work
performed, do they now (3 weeks after picking up the truck) do the say there is
an issue with (1) of the (3) cylinders. C&C Hydraulics cannot acknowledge any defect as
the customer has not shown us any defects.C&C
Hydraulics offers a (1) year warranty on its labor & parts as stated on
each invoice.[redacted] is stating the repairs cost of
the (3) cylinder with machining of the new pins and parts of $3,531.81 is too
high.But they state that they can have one cylinder
replaced (sight unseen) for $2,000.00. This has to be questionable.But C&C Hydraulics did not do just (1)
cylinder. We did (3) cylinders plus more as stated above.As for our invoicing system. C&C Hydraulics
is not an automotive repair shop; we are a hydraulics company and have been
billing our private, Local, State and Federal agencies for 40 plus years without
issues.[redacted] was supplied with, hours worked on
the job, hourly rate and the price of each part used in the job.If the customer would like any information more
than what was supplied, all they needed to do was ask. But they never did. C&C Hydraulics feels, in short:This customer gave us a first time repair.They had no issues when they picked up the job
(they did require us to remove the sales tax insisting to use their resale
certificate they just supplied. Not paying sales tax my be a issue they can deal with the State of CT. if ever they are audited. I know we are required to pay sales tax when we
make purchases for our equipment).With no notice, reason or complaint, they put a
stop payment on their check and will not return correspondence.One can only question the integrity of a company
who does business this way.  CharlesDate: 10/15/2015

Complaint: [redacted]
I am rejecting this response because:[redacted] has received the response from C&C Hydraulics.   Again, we are experiencing the rear stiff leg continuing to leak down. This was the primary reason for us bringing the truck to them. [redacted] would welcome a third party inspection and repair at the expense of C&C Hydraulics, or if they have a surety bond they would like to use to pay for this. [redacted] would gladly work with them and a mutually agreed upon company to correct the faulty repair work. [redacted] will be having this cylinder replaced in the near future as this is what should have been done originally.  As explained previously, we were quoted by [redacted] Towing Equipment in [redacted], **.   Dan in parts quoted the replacement cyclinder for $1200.00 and Tom Jr. Quoted the labor not to exceed $800.00. A new cylinder is $1025.21 on [redacted].com website.  The part number is [redacted] (the same cylinder is used on the front and rear outrigger) This is all verifiable with a phone call or by looking up the part number on [redacted].com.  Besides the faulty repair, [redacted] also continues to dispute the labor time billed for. We question 29 hours of  labor. [redacted] is not a local, state or federal agency, that uses taxpayer money to pay for work performed. As most of us have heard about out of control governmental spending. And because of this type of "Waste, fraud and abuse" is one reason why the Inspector General's office exists within many agencies.  In closing we are asking that C&C Hydraulics choose a [redacted] Dealer ([redacted].com) that can replace the cylinder that wasn't repaired properly and we will schedule the inspection and repair with them. This shall then be evident of our complaint that the repair performed did not correct the problem with the hydraulic leg.
Sincerely,
[redacted]

C&C Hydraulics Inc. has performed the work [redacted] had requested per the (3) work orders the customer singed. The repairing of (3) hydraulic cylinders. As of this date no complaints have been made about the repaired cylinders.
face="Times New Roman" size="3">[redacted] did not informed C&C Hydraulics that their were any issues with the repairs performed, at the time they picked up the truck or after. C&C Hydraulics discovered there was an issue when C&C Hydraulics called [redacted] and asked why did they stop payment on the check they gave to C&C Hydraulics at the time they picked up the truck.         At the time [redacted] picked up the truck he was informed that if he needed any questions answered we will page [redacted] for him. He declined and left with the truck.
C&C Hydraulics does not agree or understand why the customer made the statements in his complaint. 1) No time was wasted on the repairs made, and we avoided wasting time when the customer could not supply the proper documentation requested if we were to plumb in and connect hydraulics circuits. 2) As for the work that they say has to be undone so that they can have more done. We cannot see any reason why three cylinders would have to be removed to do any other work on the truck.  The customer did not contact C&C Hydraulics management to state any dissatisfaction with the repairs made.
C&C Hydraulics management contacted [redacted] via email (copied below) to address the situation. As of 10/6/2015 [redacted] has not responded.
The follow is a copy of the email sent to [redacted].
Hi, [redacted]
I have been informed by our A.R. department (Robin) that
[redacted] put a stop payment on some repairs we performed.
I have looked into it and asked my people about the jobs so
I can intelligently communicate about the jobs.
I have the  following information on the jobs.
[redacted] dropped off a used [redacted] tow truck that they
recently purchased.
They also supplied two separate hydraulic cylinders.
The following items were to be serviced as verbally
communicated when the truck was dropped off.
Work Order #[redacted] Rear
passenger out rigger cylinder not working.
Requested was to remove the outrigger extension leg
and repair hydraulic cylinder.
 
Work performed:  Remove the outrigger extension
leg from the main outrigger casing mounted on the truck.
Remove the hydraulic cylinder from the outrigger
extension leg, reseal the cylinder, hydraulically bench tested, and install it
back into the leg and truck.
 
Work Order #[redacted] & [redacted] 
Received separately, one extension cylinder for each work order.
Request was to reseal the cylinder and to install
into extension leg and housing and supply hydraulic hoses.
 
Work Performed: Disassembled and resealed both
hydraulic extension cylinders. Hydraulically bench tested the cylinders and
installed into extension legs and housings.
Machined (4) new cylinder mounting pins not supplied
with cylinders (needed to mount cylinders to extension leg and housing).
Supplies four new hydraulic hoses and attached to
cylinders and coiled and capped other end.
I have been informed that we were asked if we can finish
connecting the hydraulic circuit for the extension cylinder that was never
completed by the manufacturer.
Our shop Manager (Joe) said he talked to you about this and
asked if you could supply information on the truck, which you did but the
information did not include anything on the hydraulic extension circuit.
[redacted] said he had a conversation with you saying that the
information was not what was needed and that we did not what to spend an
unknown amount of time on the  hydraulic circuit part if no one knew if
the valves were correct or how to correctly plumb in the extension circuit to
the main hydraulic circuit.
[redacted] said that you emailed him, asking what portion was part
vs labor.
He said he email that info back to you.
The above is the information I have received from my looking
into this matter.
Please let me know your thoughts and what I can do for you
to resolve this issue.
Charles
C&C Hydraulics Inc.

Complaint: [redacted]
I am rejecting this response because:
[redacted] has received the response from C&C Hydraulics. 
  Again, we are experiencing the rear stiff leg continuing to leak down. This was the primary reason for us bringing the truck to them.
 [redacted] would welcome a third party inspection and repair at the expense of C&C Hydraulics, or if they have a surety bond they would like to use to pay for this. [redacted] would gladly work with them and a mutually agreed upon company to correct the faulty repair work. [redacted] will be having this cylinder replaced in the near future as this is what should have been done originally.
  As explained previously, we were quoted by [redacted] Towing Equipment in [redacted], **.   Dan in parts quoted the replacement cyclinder for $1200.00 and Tom Jr. Quoted the labor not to exceed $800.00. A new cylinder is $1025.21 on [redacted].com website.  The part number is [redacted] (the same cylinder is used on the front and rear outrigger) This is all verifiable with a phone call or by looking up the part number on [redacted].com. 
 Besides the faulty repair, [redacted] also continues to dispute the labor time billed for. We question 29 hours of  labor. [redacted] is not a local, state or federal agency, that uses taxpayer money to pay for work performed. As most of us have heard about out of control governmental spending. And because of this type of "Waste, fraud and abuse" is one reason why the Inspector General's office exists within many agencies. 
 In closing we are asking that C&C Hydraulics choose a [redacted] Dealer ([redacted].com) that can replace the cylinder that wasn't repaired properly and we will schedule the inspection and repair with them. This shall then be evident of our complaint that the repair performed did not correct the problem with the hydraulic leg.
Sincerely,[redacted]

Review: [redacted] is filing this complaint in "good faith" and is requesting the assistance of the Connecticut Revdex.com.

[redacted] trusted C and C Hydraulics for the repair of two items on a truck hydraulic system. [redacted] is highly concerned about the invoice amount for the work performed. Furthermore, the invoice does NOT have any of the charges itemized for the work performed. The invoice does NOT account for labor hours or time spent. The invoice does not have an accounting for the price of the parts that are listed either. While present at their office I inquired about an itemized invoice and I was told that I would have to speak to [redacted] (Service Manager). I emailed [redacted] shortly thereafter and asked for this information. I received an email back with two lump sum prices for parts and labor. I Know that this is NOT an acceptable practice in the service and repair industry and may well be a violation.

[redacted] also questions why C and C Hydraulics would waste time partially repairing part of a system while knowing that they would not be able to completely repair it. The extra time and materials they spent doing this, now requires [redacted] to undo some of their work to be able to use that system as we were able to prior to any work being started.Desired Settlement: [redacted] feels that this billing adjustment request is necessary. We also need C and C Hydraulics to understand that [redacted] incurred time and costs traveling to C and C Hydraulics and leaving our equipment at C and C Hydraulics for a longer period of time than originally estimated. We also had to perform labor and undo or remove items that C and C Hydraulics installed because they were unable to completely repair part the system.

Business

Response:

C&C Hydraulics Inc. has performed the work [redacted] had requested per the (3) work orders the customer singed. The repairing of (3) hydraulic cylinders. As of this date no complaints have been made about the repaired cylinders.[redacted] did not informed C&C Hydraulics that their were any issues with the repairs performed, at the time they picked up the truck or after. C&C Hydraulics discovered there was an issue when C&C Hydraulics called [redacted] and asked why did they stop payment on the check they gave to C&C Hydraulics at the time they picked up the truck. At the time [redacted] picked up the truck he was informed that if he needed any questions answered we will page [redacted] for him. He declined and left with the truck.C&C Hydraulics does not agree or understand why the customer made the statements in his complaint. 1) No time was wasted on the repairs made, and we avoided wasting time when the customer could not supply the proper documentation requested if we were to plumb in and connect hydraulics circuits. 2) As for the work that they say has to be undone so that they can have more done. We cannot see any reason why three cylinders would have to be removed to do any other work on the truck. The customer did not contact C&C Hydraulics management to state any dissatisfaction with the repairs made.C&C Hydraulics management contacted [redacted] via email (copied below) to address the situation. As of 10/6/2015 [redacted] has not responded.The follow is a copy of the email sent to [redacted].Hi, [redacted]I have been informed by our A.R. department (Robin) that

[redacted] put a stop payment on some repairs we performed.I have looked into it and asked my people about the jobs so

I can intelligently communicate about the jobs.I have the following information on the jobs.[redacted] dropped off a used [redacted] tow truck that they

recently purchased.They also supplied two separate hydraulic cylinders.The following items were to be serviced as verbally

communicated when the truck was dropped off.Work Order #[redacted] Rear

passenger out rigger cylinder not working.Requested was to remove the outrigger extension leg

and repair hydraulic cylinder. Work performed: Remove the outrigger extension

leg from the main outrigger casing mounted on the truck.Remove the hydraulic cylinder from the outrigger

extension leg, reseal the cylinder, hydraulically bench tested, and install it

back into the leg and truck. Work Order #[redacted] & [redacted]

Received separately, one extension cylinder for each work order.Request was to reseal the cylinder and to install

into extension leg and housing and supply hydraulic hoses. Work Performed: Disassembled and resealed both

hydraulic extension cylinders. Hydraulically bench tested the cylinders and

installed into extension legs and housings.Machined (4) new cylinder mounting pins not supplied

with cylinders (needed to mount cylinders to extension leg and housing).Supplies four new hydraulic hoses and attached to

cylinders and coiled and capped other end.I have been informed that we were asked if we can finish

connecting the hydraulic circuit for the extension cylinder that was never

completed by the manufacturer.Our shop Manager (Joe) said he talked to you about this and

asked if you could supply information on the truck, which you did but the

information did not include anything on the hydraulic extension circuit.[redacted] said he had a conversation with you saying that the

information was not what was needed and that we did not what to spend an

unknown amount of time on the hydraulic circuit part if no one knew if

the valves were correct or how to correctly plumb in the extension circuit to

the main hydraulic circuit.[redacted] said that you emailed him, asking what portion was part

vs labor.He said he email that info back to you.The above is the information I have received from my looking

into this matter.Please let me know your thoughts and what I can do for you

to resolve this issue.CharlesC&C Hydraulics Inc.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

[redacted] has found that in the last 1-2 weeks the hydraulic leg that was repaired is still leaking down and the problem with it continues. This was the primary reason for [redacted] requesting service from C&C Hydraulics in the first place. This truck is not used frequently and nobody has been monitoring the repair that was attempted by C&C hydraulics on a daily or weekly basis. Again the hydraulic leg continues to leak down. This is a hydraulic stabilizer leg. [redacted] wanted to repair this defect because it could cause severe damage to the equipment, if the truck was driven and the hydraulic leg was down near the ground.