C Bel for Awnings, Inc.

To response to [redacted] compliant this is the issues that was encountered. True, we did not manufacture the shade sail correctly this first time. It was installed which at that time looked good and performed as it should. Approx. 3 weeks later, a heavy rain storm came into play which put...

tremendous pressure on the fabric causing it to sag. We promptly went, took it down to our shop, re-worked the back set and within 3 days we re-installed the shade sail. Again, approx. 3 weeks later, the same thing happened. We received a call on mid Monday demanding that it be removed by the next day with a full refund. We said that that could not happen the next day, allow us to schedule and get back with you. At this point [redacted] became irate and used  curse word, which I did hang up on her. We do not allow anyone to use profanity and allow us to become the bad guy when we will and would do whatever necessary to satisfy our customer. We have been in business since 1826 and has countless repeat customers thought these years with many many satisfied customers. Yes, we did refund her deposit in FULL.  We are sorry that she fells this way however, at this point we know whatever we do she cannot be satisfied.

We have answered this compliant several weeks ago. The bottom-line is , yes, we did install a horizontal sails in the rear area of the property, we made several adjustments with poor results. At the end, we returned the customers deposit and called it a day. The customer continues to complaint which she has used curse words trying to just give us a bad rap. We do not accept this behavior from anyone.

The last conversation with the customer was that the gate code was chanced and did not want us on her property. [redacted]

Yes, the deposit was refunded but the poles are still in my yard and CBel has never contacted me about removing them

Review: Extremely poor customer service and workmanship regarding a square tension sail that has become a safety hazard. The sail shags in the middle and the inappropriately installed poles have started to lean in a dangerous manner. On several occasions, I have expressed my concern over the shagging square and even asked to be sold a product that would work; however, on each occasion they continue to modify the square inappropriately. It's a square that will never hang properly without a center pole which I don't want. They were aware of this from the start. I have always had to call them about the shagging- no follow-up on their part. The customer service has continually been poor and I have brought this up to Tom the owner, every time that I have called. The last time I called, I asked Tom to come and remove the hazardous poles and return the down payment on this particular item to me. He refused and hung the phone up on me. I would like the dangerous poles removed and my down payment on the project returned. This job is too large for C.Bel to handle competently and they refuse to work with me despite my asking to sell me a product that would work.Desired Settlement: I want the down payment money for this product refunded to me and for them to come and remove the hazardous poles from my property.

Business

Response:

To response to [redacted] compliant this is the issues that was encountered. True, we did not manufacture the shade sail correctly this first time. It was installed which at that time looked good and performed as it should. Approx. 3 weeks later, a heavy rain storm came into play which put tremendous pressure on the fabric causing it to sag. We promptly went, took it down to our shop, re-worked the back set and within 3 days we re-installed the shade sail. Again, approx. 3 weeks later, the same thing happened. We received a call on mid Monday demanding that it be removed by the next day with a full refund. We said that that could not happen the next day, allow us to schedule and get back with you. At this point [redacted] became irate and used curse word, which I did hang up on her. We do not allow anyone to use profanity and allow us to become the bad guy when we will and would do whatever necessary to satisfy our customer. We have been in business since 1826 and has countless repeat customers thought these years with many many satisfied customers. Yes, we did refund her deposit in FULL. We are sorry that she fells this way however, at this point we know whatever we do she cannot be satisfied.

Business

Response:

We have answered this compliant several weeks ago. The bottom-line is , yes, we did install a horizontal sails in the rear area of the property, we made several adjustments with poor results. At the end, we returned the customers deposit and called it a day. The customer continues to complaint which she has used curse words trying to just give us a bad rap. We do not accept this behavior from anyone.

Consumer

Response:

Yes, the deposit was refunded but the poles are still in my yard and CBel has never contacted me about removing them

Business

Response:

The last conversation with the customer was that the gate code was chanced and did not want us on her property. [redacted]