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C & C Investments Reviews (4)

On 6/2/2016 at exactly 12:36 PM I received a phone call from the wife of the customer who has filed the complaint. I asked what happened, after a brief explanation I asked for them to give me a moment to call the store and find out from my store manager what situation had occurred. At no point...

during this first phone conversation did I tell the customer I would authorize a refund as I had not yet received information on our side of the situation.The manager of my Salem location told me the customer in question had come up to the counter from the start and had been rude and demanded they not have a long wait time. There were 4 call in orders that had been placed before they came into the store. The 4 call in orders did come out before their food was ready, at which time it was reported to me the customer came up to inquire where their food was. The manager went to check on the food and it was being boxed up just as she went to see the status. The customer then refused the food and requested a refund. The time the credit receipt for this customer was issued was 12:15 PM. The call from the customer was made at 12:36 PM. Given the at least 5 minutes it took for this person to harass my staff. Their food order took 15 minutes to prepare from time of order to delivery. During our lunch time, this is a more than acceptable wait. The second call was made by the customer who filed the complaint. He began the conversation by stating I had two options to comply with to "make this right"  before he would resort to a Revdex.com complaint and "bashing" our company on Facebook. I told him because of the recount of events my manager reported to me, as well as his threats as soon as he began the conversation I was no longer willing to speak with him and this matter was resolved. His only option was to take the food he paid for and that was prepared for him. He followed that was language I will refrain from putting in this response. My manager followed our company protocol exactly as she should have. This was a angry man who decided our establishment was his outlet for the day.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to Mill Mountain Coffee and Tea, at no point during any of our interaction with any of the staff at the Salem location, did we ever demand that our order be "hurried" or treat anyone in a rude manner.  We have been customers of this location in excess of 10 years, and purchase bulk coffee beans weekly. Many times in the past, we have been disappointed with the quality of food, cleanliness of the establishment and professionalism of the staff.  This is just another example of the disappointment.  We have grown tired of the feeling that we receive from the staff "that we just have to take it." After having to call a district manager a second time, being treated with disrespect, we did have a hostile response, but it was warranted to the situation.We witnessed four other customer place their order following ours, and receive their food prior to us. After 20 minutes of waiting, I made my first inquiry to the original sales person, to ensure the order had made it to the kitchen. At no point was I ever rude to the staff.  After another 10 minutes, I then went to the counter again, politely asked to CANCEL the order and asked for a refund.  It was at this time the manager went back to the kitchen to prepare our food.  At this point, we had made the decision to leave the establishment.If Mill Mountain does not care to reconcile this issue, we will gladly take our business elsewhere.  We will be sure to retell the incident to family and friends in the area, to ensure they do not get treated with the same disrespect and poor business practices we have endured. 
Regards,
[redacted]

Review: The landlord will not fix anything on the property including the electrical outlets. He also informed me that he did not care if the other tenants were doing illegal activities on his property as long as they were not harming me. He has tried to change the lease and payments several times and if I did not know my rights and did not read my lease I would have never known. He would not fix my front door on the apartment that would not close. He will say one thing and do something else. There are no fire extinguishers in the building. The lights in the basement do not work along with the washer that is supposed to be available to the tenants.Desired Settlement: I want out of my lease and want my deposit back. I want to get off of his property and live somewhere that I feel safe.

The landlord will not fix anything on the property including the electrical outlets. He also informed me that he did not care if the other tenants were doing illegal activities on his property as long as they were not harming me. He has tried to change the lease and payments several times and if I did not know my rights and did not read my lease I would have never known. He would not fix my front door on the apartment that would not close. He will say one thing and do something else. There are no fire extinguishers in the building. The lights in the basement do not work along with the washer that is supposed to be available to the tenants.

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Description: Security System Consultants

Address: 2311 Curtis St, Durham, North Carolina, United States, 27707-4875

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