Initial Business Response / [redacted] (1000, 7, 2016/03/21) */ It is easy to understand Ms [redacted] 's thought process, however it is also easy to understand that mice/rats are everywhere, not just in rural area'sThe vehicle was delivered to Hanford Toyota on or around the 25th of January, days later we purchased it from Hanford and sold it to our customerWe did not and DO NOT inspect vehicles we purchase from other dealers with the exception of cosmetic inspections; a full and complete inspection of all systems and wiring is uncalled for Had the specific wire that was damaged been damaged at delivery, the vehicle would have displayed a "check engine light" at that time, thus our contention that it occurred after deliveryWith all that said and understanding from a customers point of view that the dealer is to blame, we are willing to agree to cover the $deductible as a one time goodwill gestureOur position remains unchanged, this damage was done after the customer took delivery, but in the spirit of listening and taking care of our customer we have made this agreement Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/03/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although, the business is willing to cooperate I still believe that the damage occurred prior to us purchasing the vehicleI still firmly believe that a dealership such as this one should invest the time and effort in inspecting vehicles purchased from other dealershipsI don't expect them to perform inspections on vehicles that they directly get from the fabricator; but they should perform more than a "visual" inspection on those vehicles that are brought into the dealership from different dealershipsThis would avoid further issues with customers since they would be able to prove and guarantee that the vehicle sold is in good (new) condition without assuming that because the vehicle is brought from another dealership it is in good conditionA more thorough inspections would guarantee the dealership that the product they are selling is in good condition, and would also satisfy customersThis simple step would avoid making assumptions and would resolve any further customer complaints
California does not have a cooling off period, every customer is well aware of thisThe first vehicle was purchased on July and then traded in on August 8, nearly days after the original purchase dateThe first car purchased was a model and the second car was a model, we extended
the discount that was offered on the closeout to the newly arrived modelSales tax and license fees are due on both transactions, these are the State of California's rules NOT Visalia Toyota's rules this accounts for almost $2,of the $4,increase in the amount financed, the balance of approximately $2,increase is for depreciated value, since now the 1st purchase was going to have to be sold as USED not NEWWe believe that the extension of the significant discount on a newly released model was our goodwill effort to get the customer a vehicle she would be happier withShe made the choice to buy the Camry and it was nearly a month before she traded it inWe are not in the position to honor or even consider her request
Initial Business Response /* (1000, 7, 2016/03/21) */
It is easy to understand Ms ***'s thought process, however it is also easy to understand that mice/rats are everywhere, not just in rural area'sThe vehicle was delivered to Hanford Toyota on or around the 25th of January, days later
we purchased it from Hanford and sold it to our customerWe did not and DO NOT inspect vehicles we purchase from other dealers with the exception of cosmetic inspections; a full and complete inspection of all systems and wiring is uncalled for
Had the specific wire that was damaged been damaged at delivery, the vehicle would have displayed a "check engine light" at that time, thus our contention that it occurred after deliveryWith all that said and understanding from a customers point of view that the dealer is to blame, we are willing to agree to cover the $deductible as a one time goodwill gestureOur position remains unchanged, this damage was done after the customer took delivery, but in the spirit of listening and taking care of our customer we have made this agreement
Initial Consumer Rebuttal /* (2000, 9, 2016/03/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although, the business is willing to cooperate I still believe that the damage occurred prior to us purchasing the vehicleI still firmly believe that a dealership such as this one should invest the time and effort in inspecting vehicles purchased from other dealershipsI don't expect them to perform inspections on vehicles that they directly get from the fabricator; but they should perform more than a "visual" inspection on those vehicles that are brought into the dealership from different dealershipsThis would avoid further issues with customers since they would be able to prove and guarantee that the vehicle sold is in good (new) condition without assuming that because the vehicle is brought from another dealership it is in good conditionA more thorough inspections would guarantee the dealership that the product they are selling is in good condition, and would also satisfy customersThis simple step would avoid making assumptions and would resolve any further customer complaints
Initial Business Response / [redacted] (1000, 7, 2016/03/21) */ It is easy to understand Ms [redacted] 's thought process, however it is also easy to understand that mice/rats are everywhere, not just in rural area'sThe vehicle was delivered to Hanford Toyota on or around the 25th of January, days later we purchased it from Hanford and sold it to our customerWe did not and DO NOT inspect vehicles we purchase from other dealers with the exception of cosmetic inspections; a full and complete inspection of all systems and wiring is uncalled for Had the specific wire that was damaged been damaged at delivery, the vehicle would have displayed a "check engine light" at that time, thus our contention that it occurred after deliveryWith all that said and understanding from a customers point of view that the dealer is to blame, we are willing to agree to cover the $deductible as a one time goodwill gestureOur position remains unchanged, this damage was done after the customer took delivery, but in the spirit of listening and taking care of our customer we have made this agreement Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/03/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although, the business is willing to cooperate I still believe that the damage occurred prior to us purchasing the vehicleI still firmly believe that a dealership such as this one should invest the time and effort in inspecting vehicles purchased from other dealershipsI don't expect them to perform inspections on vehicles that they directly get from the fabricator; but they should perform more than a "visual" inspection on those vehicles that are brought into the dealership from different dealershipsThis would avoid further issues with customers since they would be able to prove and guarantee that the vehicle sold is in good (new) condition without assuming that because the vehicle is brought from another dealership it is in good conditionA more thorough inspections would guarantee the dealership that the product they are selling is in good condition, and would also satisfy customersThis simple step would avoid making assumptions and would resolve any further customer complaints
California does not have a cooling off period, every customer is well aware of thisThe first vehicle was purchased on July and then traded in on August 8, nearly days after the original purchase dateThe first car purchased was a model and the second car was a model, we extended
the discount that was offered on the closeout to the newly arrived modelSales tax and license fees are due on both transactions, these are the State of California's rules NOT Visalia Toyota's rules this accounts for almost $2,of the $4,increase in the amount financed, the balance of approximately $2,increase is for depreciated value, since now the 1st purchase was going to have to be sold as USED not NEWWe believe that the extension of the significant discount on a newly released model was our goodwill effort to get the customer a vehicle she would be happier withShe made the choice to buy the Camry and it was nearly a month before she traded it inWe are not in the position to honor or even consider her request
Initial Business Response /* (1000, 7, 2016/03/21) */
It is easy to understand Ms ***'s thought process, however it is also easy to understand that mice/rats are everywhere, not just in rural area'sThe vehicle was delivered to Hanford Toyota on or around the 25th of January, days later
we purchased it from Hanford and sold it to our customerWe did not and DO NOT inspect vehicles we purchase from other dealers with the exception of cosmetic inspections; a full and complete inspection of all systems and wiring is uncalled for
Had the specific wire that was damaged been damaged at delivery, the vehicle would have displayed a "check engine light" at that time, thus our contention that it occurred after deliveryWith all that said and understanding from a customers point of view that the dealer is to blame, we are willing to agree to cover the $deductible as a one time goodwill gestureOur position remains unchanged, this damage was done after the customer took delivery, but in the spirit of listening and taking care of our customer we have made this agreement
Initial Consumer Rebuttal /* (2000, 9, 2016/03/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although, the business is willing to cooperate I still believe that the damage occurred prior to us purchasing the vehicleI still firmly believe that a dealership such as this one should invest the time and effort in inspecting vehicles purchased from other dealershipsI don't expect them to perform inspections on vehicles that they directly get from the fabricator; but they should perform more than a "visual" inspection on those vehicles that are brought into the dealership from different dealershipsThis would avoid further issues with customers since they would be able to prove and guarantee that the vehicle sold is in good (new) condition without assuming that because the vehicle is brought from another dealership it is in good conditionA more thorough inspections would guarantee the dealership that the product they are selling is in good condition, and would also satisfy customersThis simple step would avoid making assumptions and would resolve any further customer complaints