C G Imports, Inc Reviews (1)
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C G Imports, Inc Rating
Description: Auto Dealers - Used Cars
Address: 936 N Kenmore St, Arlington, Virginia, United States, 22201
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RE: Notice of disagreement/ complaint of collection practices at C& G Imports
Although I have resolved this problem/issue as of 2/22/13, I am required as a consumer of C & G Imports, to inform of its unethical and abusive collection practices.
I will be brief, and limit details. After purchasing my vehicle from C& G Imports using your C&G imports in-house loan system a payment was missed after a year of faithfully abiding by my contractual obligations of $200 biweekly payments for my 2008 Nissan Altima.
What ensued was nothing short of unprofessional, language biased behavior and extreme inaccuracy. My payment of $200 was missed on one occasion which I attempted to set up payment arrangement or pay full amount within a 60 day period. But to my dismay I was consistently transferred to multiple people whom did not seem to comprehend or understand English which is my preferred language and what I used when purchasing this vehicle, including all paperwork/contracts (I am a proud Spanish speaker as well, but my preference and lifestyle have dictated my preference for English).
Within the 60 days it took me to pay the missed payment, including the $10 late charge for every 2 weeks, I was mailed over 8 Spanish letters (after requesting all communication be sent in English), threatening the repossession of the vehicle I was still paying for.
Within the 60 days I also received over 10 voice mails and 20 missed calls, (I am not exaggerating as I have record of this). I spoke to about 5-6 different “customer service/collection agents” whom never notated conversations when had. As I was informed by multiple agents at C & G Imports department there is a section within your financial software where notes are taken to describe conversation with the consumer. NONE OF THIS WAS DONE, OR IF IT HAD BEEN DONE IT WAS BLATANTLY INACCURATE.
I am not pointing fingers at a specific person as it seems it is multiple people in this office. The disorganization is what led me to recap the inaccuracies and unprofessional-ism with the select few I had the misfortune of dealing with. I am requesting C & G Imports collections/costumer service be informed of this incident and perhaps provide better business/change abusive and inaccurate practices for collections or any communication held with consumers.