To whom this may concern: In the matter of [redacted]: I am the service manager at Luther Infiniti of Bloomington and also the person who spoke with Ms. [redacted] about the issues with her vehicle. In the letter it states that we did not pick her up from the airport when she arrived back in town....
However MS. [redacted] had informed me that her flight would arrive at approximately 12:00pm when she returned and unfortunately her flight was delayed until 11:30pm that night and the dealership was closed at that time, therefore unable to pick her up. Ms. [redacted] did have her vehicle back to the dealership on 02/02/2018 to have us look at the issue of not starting. After looking and trying to duplicate concern we were unable to verify the no start issue. As a precaution we recommended cleaning of the throttle chamber and a reset of the “engine control module” which she had agreed to. This was performed and vehicle was returned to Ms. [redacted]. The letter from the Attorney general was received to my office the week 02/12/2018 and a call was placed to Ms. [redacted] about this matter. After a brief conversation she went to her garage and started the vehicle while I was on the phone with her and vehicle started with no issues. Ms. [redacted] let me know that she no longer has an issue and this matter is closed. Rudy [redacted] Luther Infiniti of Bloomington [redacted] Bloomington MN 55431
Received voicemail from Mr [redacted] (12/14) indicating receipt of check as requested. Closing case as resolved.
To whom this may concern: In the matter of [redacted]: I am the service manager at Luther Infiniti of Bloomington and also the person who spoke with Ms. [redacted] about the issues with her vehicle. In the letter it states that we did not pick her up from the airport when she arrived back in town....
However MS. [redacted] had informed me that her flight would arrive at approximately 12:00pm when she returned and unfortunately her flight was delayed until 11:30pm that night and the dealership was closed at that time, therefore unable to pick her up. Ms. [redacted] did have her vehicle back to the dealership on 02/02/2018 to have us look at the issue of not starting. After looking and trying to duplicate concern we were unable to verify the no start issue. As a precaution we recommended cleaning of the throttle chamber and a reset of the “engine control module” which she had agreed to. This was performed and vehicle was returned to Ms. [redacted]. The letter from the Attorney general was received to my office the week 02/12/2018 and a call was placed to Ms. [redacted] about this matter. After a brief conversation she went to her garage and started the vehicle while I was on the phone with her and vehicle started with no issues. Ms. [redacted] let me know that she no longer has an issue and this matter is closed. Rudy [redacted] Luther Infiniti of Bloomington [redacted] Bloomington MN 55431