C J S Heating & Air

We bought a new house back in December and the a/c went out just two days after the first time running it in May. We have used another good heating and air company in the past but they were unable to troubleshoot the problem as it was Friday afternoon and couldn't get out until Monday. That was a problem as my wife is a stay at home mom with two small children. I checked on Angie's List and called a couple other places and they couldn't get there until Monday or Tuesday or they wanted to charge overtime to get there same day. Then I came across CJS which also had a coupon on Angie's List. They could come out same day and no overtime charges.
[redacted] came out around 3:30pm and diagnosed the problem. It was not good news as the coil inside the furnace needed to be replaced and there was other leaking on the outside unit. He was nice enough to stay at our house until I got home from work so he could show me exactly what the problem was. He was very professional and showed me exactly what the problem was and my options were.
He also noticed that there was a crack on the heating element and after further investigation more cracks were inside and he had to turn off our gas. Safety is definitely important to our family and if [redacted] didn't notice that, who knows what could've happened. He also gave us our options as to replace the heating element.
He said we could either replace the a/c coil and the heating element (around 2500 dollars) but that because of the age of each unit there was no guarantee that other things wouldn't start to go out. He said that someone could come out and give us a free estimate/energy analysis on a new system (just a/c or a/c and furnace).
[redacted] came out the next day and measured the house and reviewed our current units. He also asked us a lot of questions in regards to comforts and expectations. He explained what would be required to cool/heat our house and recommended units based on need. He was very professional, honest and never pushy. He gave us all the information to make an informed decision and his cell phone for any questions (I called several times). After much discussion with my wife, reading the reviews on Angie's List and checking a couple other places on line, we decided to go with new units. Some other companies had cheaper units but review after review stated how good CJS service was and that is very important to us.
I called [redacted] on Monday and they were able to get out there that Wednesday. The techs were very professional from beginning of installation (made sure they wore their pink booties anytime they were in the house and had drop cloths throughout) to the end (cleaned any mess that was made and explained how to change the filter). After they were leaving I had a question and called Adam and immediately one of the techs called me to answer it.
If that wasn't enough to give them a 5 star rating, [redacted] called the next day to schedule a time for him to come out and do a follow up on the system. We scheduled it about two weeks after the install which was good as it gave us time to use the a/c and come up with any other questions (again, had several).
I am software QA (quality assurance) analyst and my job is about the details so I know how important it is. CJS goes above and beyond to make sure quality is in the details. They always put the customer first and give all the information to make an informed decision. I wish more companies out there were like CJS. I would definitely recommend them!