C M C Chaparral Management

Worst management company! They don’t care about their communities, they transfer calls to voice mails instead of trying to solve any issues!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I'm complaining because I'm being charge for 2 certified letter fees at $31.48 a piece. The first one they said they sent months ago that I never received and [redacted] said she would send me proof that they sent one but she never did that. Now I'm being told my balance from March's statement to today the balance went from 464.08 to 508.16 which is a 44.08 difference. I'm guessing my interest is the usual 6.30 times April and May would leave 31.48 balance so that's where the second 31.48 comes in. We are not happy about this at all. I have sent many certified letters in the past and it's right now only 6.31 to send one so a fee of 31.48 is very ridiculous. That's a total of 62.96... I also feel if a second letter was sent it would be unjustified since we have been communicating for months by email.Desired Settlement: I do not think I should be charged 31.48 twice for letters I never received and if I had received them then be charged no more than 10.00 a piece. I want my balance to be adjusted accordingly.

Business

Response:

Thank you for the opportunity to respond to this complaint filed by a homeowner in the Oakcrest Community Association. The Oakcrest Community Association is a non-profit organization created for the oversite of property values and deed restrictions in this community in northwest Harris County. At the time of purchase, all property owners acknowledge they are buying in a deed restricted community and agree to pay an annual assessment and comply with the governing documents for the Association. This homeowner has not paid their 2014 annual assessment of $420.00, and in accordance with the collection policy, a copy of which is attached, the homeowners are offered the opportunity to enter into a payment plan to bring their account current. After 4 delinquent statements, this homeowner YESTERDAY 5.21.14, contacted our office about a payment plan. The Association incurred fees in the amount of $31.48 which includes processing and postage, and expects to recover it from the homeowner delinquent. We have extended the opportunity for this homeowner to pay over 6 months, and penalty, interest and all fees will be collected. The association will not waive the certified letter fee and it is expected that next year when the annual assessment statement is sent, this homeowner will make immediate efforts to get on a payment plan rather than ignoring the statements, thereby saving themselves the cost of collection certified fees.

Regarding the certified fees for deed restriction compliance, the Board has an adopted deed restriction policy, copy attached, that advises homeowners twice in writing, before a certified letter is sent. The letters were sent in accordance with the deed restriction policy, and at any time, this homeowner could have contacted our office to advise what the plans were for compliance. The association will not waive the certified letter fee, and it is expected that the homeowner will contact this office when the receive the first communication and not wait until the certified letter fee is incurred.

Business

Response:

This homeowner has been given credit for the certified letter $31.48, he has been given credit for the late fees on his account, and STILL has an outstanding balance for the annual assessment. There will be no further communication with this homeowner, the Board of Directors of the Oakcrest Community Inmprovement Association authorized legal action yesterday on all delinquent homeowners, including this homeowner, and all matters will now be handled by the Association Attorney. this matter is considered closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have a signed payment arrangement by this management company which protects me from such bogus attorneys! Just another threat made by them that they can't do anything about. To this day I still have not been shown any proof of any certified letters. You keep promising but no results. You said you waived these fees because you missed a deadline not because you couldn't show proof and said the next day that proof would be in the mail and you still have not provided that to me like you said over and over again.There were never any late fee to credit me in the first place. There are only penalty and interest and those charges are still on my account because I called and checked today so as far as late fees that must be something you just made up. I was refunded one certified letter fee and only a partial refund for the other. I'm still owed $7.05 and will not stop until you do the right thing and take it off my account! If the Revdex.com thought I was harassing you in any way they would have closed this complaint, but you see they are here for people like me and to help people who are done wrong by companied like you. Until this is done I will keep this Revdex.com complaint open so you don't get to decide when it's closed I DO!

Review: Home owner association dispute/discrimination. Failed and refused to communicate with us regarding homeowners fees and current financial situation. Refused answer our calls and emails.Desired Settlement: Remove current fees and wait until we can resolve the issues

Business

Response:

thank you for the opportunity to respond to the complaint filed. The Champions Creek CIA contracts with CMC, CHaparral Management Company, Inc. AAMC since 1985 for certain services to the Association, including but not limited to collection of the annual, special and any assessment due from any homeowner. In accordance with the Texas Property Code, the books and records for the association are open to any resident during normal business hours . This review of records is limited to the account for the inquiring person only. The Champions Creek CIA meets with the homeowners annual, presents the financial reports, the audit and the budget. In addition, all residents are provided with the annual budget as part of their annual assessment package. The assessment is mandatory and all residents are required to pay the assessment. If any resident needs a payment plan to pay the assessments, they are eligible for a 3-6 month payment plan, if a resident has defaulted on a prior payment plan they are not eligible for a payment plan.

Review: We were sent two letters on the same date and charged 35 dollars for storing our Airstream in our driveway. We were not storing our Airstream in our driveway. We had been coming and going with the Airstream for a few days and pay for a storage lot. We don't need to store the Airstream in our driveway. We are supposed to receive a letter to correct any issues with our home and then if we don't correct the issue we are sent another letter and charged 35 dollars. This was not done because we were sent two letters on the same date and charged 35 dollars. We were not even given a chance to explain or correct the issue. We also had prior agreement that if we send an email to the management co. stating that the Airstream will be in the driveway we will not receive a letter at all. When I contacted the property manager about this she just said we knew we were not suppose to keep the Airstream in the driveway and hung up the phone. We also have written notice from the management co. that says we can keep items in the driveway for a specific amount of time. The Airstream was not stored in the driveway past this specific amount of time. If the Airstream is in the driveway one day and moved and returned the next this does not mean that it has been stored for that entire time and not moved. Please refund the 35 dollar fee and if there is something that is wrong with our home please let us know and give us a chance to correct it or call and explain and not just send us the warning letter and the non compliance letter at the same time and charge us 35 dollars.Desired Settlement: Refund 35 dollars and send a letter and give us a chance to explain or correct the issue before we are charged 35 dollars.

Consumer

Response:

This letter is to inform you that C M C Chaparral Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/24/2013 1:01:08 PM and assigned ID [redacted].

Regards,

Home owner association dispute/discrimination. Failed and refused to communicate with us regarding homeowners fees and current financial situation. Refused answer our calls and emails.