C & M Construction, LLC 1103

Guaranteed roofing work not completed satisfactorily and won't return phone calls. Price doubled during work. They took advantage of an elderly lady. On 5/16/13 [redacted] of C&M Construction, who gave his address as [redacted] NC, stopped at my home to say I needed roofing work done. He gave me a price of $3500 to remove all gutters, tear out & replace rotten fascia boards & soffits, prime & repaint, as well as install new metal drip edges, rehang & reseal gutters, replace any damaged shingles and stop leaks. I told him it was leaking around the chimney and he said it was all included. All work was guaranteed with a 5 year labor warranty. This was all written on a C&M Construction sheet labeled Contract. The phone number he gave, XXX-XXX-XXXX, is no longer in service.On 5/22/13 [redacted], owner of C&M, came and said the work was more extensive than [redacted] realized and would cost $7300. I would not pay more than double the original amount, so we agreed on $7000 and I signed another contract sheet with the same details as the first with the additional details of removing shingles, replacing plywood, reflashing & resealing, and replacing shingles around chimney, plus installing new shingles and replacing damaged roof sheeting where needed above living room to stop leaking, as well as spraying gutters with mold control to remove mildew stains. He also added a 7 year guarantee on all work.While they were still working, it rained heavily and they saw that there were still many leaks between the gutters and the roof, so they knew there were problems. The next day they told me they had fixed them. When they said the work was completed, I paid them $7000 by check on 5/29/13.When it rained there were still many leaks all around the house and I called C&M. On 6/14/13 [redacted] came and resealed the gutters and put a rain diverter over the living room windows. Still leaking badly, so called again. On 6/21/13 [redacted] and another man came. The man said a wider metal strip was needed between the gutters and the roof. [redacted] wanted $1200 for the work. When I refused, he dropped it to $900. I still refused, saying the work should be covered under their guarantee.After more rain and more leaking, I called C&M and on 6/24/13 [redacted] came and wanted $450; I refused, telling him after paying double the first quote, I was not paying any more and that this should all be covered under the guarantee, so he wrote on the contract that he would come back and add the wider metal strips at no cost when he had time.Sometime around July 1st, I came home to find a C&M card and box of screws in my driveway. I do not know if the wider metal strips were installed, or what work was done, if any, as none of my calls have been returned since the end of June 2013. My son has also left numerous messages for [redacted] and I even had a handyman call and leave a message asking Mr. [redacted] to call me. I still have leaks that are causing damage to my home, and am only trying to get the work I paid for, and they guaranteed, to be completed or get a refund so I can hire someone who will fix the problems. Desired SettlementI would like the work completed that I paid for and they guaranteed or I would like a 50% refund so I can hire someone to complete the work. The persistent leaking is causing rotting and property damage. A seven year guarantee was given and it is obviously not being upheld because the leaks continue and they will not return my calls. Business Response [redacted] called and said that his guys are on the way over to the consumer's house to resolve the complaint.Consumer Response C & M Construction returned and attempted to perform final repairs to fix leaks. Called in 2nd roofer to evaluate work, and they found significant roofing shingle damage and incorrect application of sealant, requiring another $1800 in repairs. At this point, we have given up on C & M Construction as capable of resolving the issue, and have paid the 2nd roofing company to complete the job, and so far the 2nd company's work seems to be successful. We do not wish to further pursue this issue with C & M, only to note our dissatisfaction.