Sign in

C Martin Trucking

Sharing is caring! Have something to share about C Martin Trucking? Use RevDex to write a review
Reviews C Martin Trucking

C Martin Trucking Reviews (25)

I am rejecting this response because: The second part about not refunding in the billing cycle and going out to the end of July is a LIE! If that was told to me why would I not use the month of July? They are simply LIEingOr why wouldn't the supervisor or owner return any of my messages or voice mail? Like I said if they will not respond to you maybe the State Attorney General's office will get their attentionThe money is not the point nowIt is their Lies and stealing my moneyAgain , thank you

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ As I stated to the customer yesterday 6/1/There was a open dispatch for her address due to the damage to the cart and the owner was working on getting them outThis is general done on there pick up dayToday just happens to be her pick up daySo when she goes to get her cart from the road she will see that it has been replaced and we ask all customers to keep there carts cleanThis assure less wear and tear on the equipment Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 9, 2016/05/18) */ Contact Name and Title: Tricia R [redacted] Office adm Contact Phone: [redacted] Contact Email: [redacted] Case# [redacted] In regards to Mrs [redacted] 's allegations of damage to her drivewayIt is impossible for our truck to drop a container because of the system that our trucks useIt is called the Hydraulic hook lift system where there is no safety cableMrs [redacted] was misinformed by whomever was there at her home after the container was deliveredMrs [redacted] 's driveway was in deplorable condition upon delivery of the yard containerThis is one of the reasons we require every customer to sign our liability waiver and the signature indicates that they have read and understand our company policyThere are no special circumstances for the delivery of this yardWe stand behind our waiver Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated at the time by the driver of the truck he indicated that the safety failed; words used by him not by myselfI stated truthfully that my driveway had cracks but I am insulted by the comment deplorable conditionMy cement now has holes in it as well as the cement is caved inTo address the waiver I object to his belief that nothing failed & nothing happened out of the ordinaryAsk the driver he was there as was my son-in-lawThe sound was loud, the truck shook and the driver said the safety failed; his words not oursThe evidence is there & I have qualified cement companies who agree with meI have quotes for the damage; not asking for anything else but what is rightI will not allow this to do go unresolvedMy property is off limits to his company & any representatives unless I am contacted first; I will provide my lawyers name and address when needed Final Business Response / [redacted] (4000, 13, 2016/05/24) */ Case# [redacted] I don't know who they talked to about their driveway issueIt was not our driverAs I stated in my last response we DO NOT operate with the cable systemWe operate with the Hydraulic hook lift system making it impossible to drop a container Case# [redacted] Original response In regards to Mrs [redacted] 's allegations of damage to her drivewayIt is impossible for our truck to drop a container because of the system that our trucks useIt is called the Hydraulic hook lift system where there is no safety cableMrs [redacted] was misinformed by whomever was there at her home after the container was deliveredMrs [redacted] 's driveway was in deplorable condition upon delivery of the yard containerThis is one of the reasons we require every customer to sign our liability waiver and the signature indicates that they have read and understand our company policyThere are no special circumstances for the delivery of this yardWe stand behind our waiver Tricia R [redacted] Final Consumer Response / [redacted] (4200, 15, 2016/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) YOUR DRIVER DID INDEED DROP THE DUMPSTER AND DID SAY THAT THE SAFETY FAILED! NOT MY WORDS, HISHIS TRUCK SHOOK WHEN IT DROPPEDHE WAS WELL AWARE OF THE INCIDENT AND FOR YOU TO EVEN REMOTELY IMPLY THAT IT DID NOT HAPPEN AND THAT I AM MAKING THIS UP IS INSULTING,UNPROFESSIONA AND SO WRONG ON SO MANY LEVELSTHE DAMAGE SPEAKS FOR ITS SELFTRY AS YOU MIGHT I AM NOT MISINFORMED AND YOU CAN STOP NOWI KNOW WHAT HAPPENEDYOU SHOULD BE ASHAMED OF YOURSELFI WIll NOT STAND FOR YOUR ASSUMPTION THAT I AM NOT TRUTHFULTHE TRUTH ALWAYS COMES OUT AND I HOPE YOUR CONSENCE CAN HANDLE IT

This issue has been resolved with Mr [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Contact Name and Title: Tricia R [redacted] Office adm Contact Phone: [redacted] Contact Email: [redacted] In regard to Mr [redacted] calling into our office to cancel service on February 17, As per company policy there is a $re-stocking fee due upon cancellation, for our cart serviceMr [redacted] spoke with one of our company representatives who explained to him that at that point with his current payment made, the account would be cancelled and the reminder of the credit on his account would go towards his re-stocking feeMr [redacted] does not owe our company money, nor does he have a credit on his account with us

Initial Business Response / [redacted] (1000, 8, 2015/10/23) */ Contact Name and Title: Tricia R [redacted] Administra Contact Phone: [redacted] Contact Email: [redacted] Case # [redacted] This is the second complaint that Mr [redacted] has made and I am answering for the second time The first time was with the Cleveland Office He has now moved on to Akron's Office Mr [redacted] is wrong when saying we charged him any extra fees Our company serviced Mr [redacted] until the end of his paid quarter July -August-September His last service date was September 24, we then picked up our equipment At Mr***'s request as he no longer wanted to use our company's service There were no extra charges or fees he was billed forWe have gone above and beyond to rectify this situationHe was charged no extra fees and is owed nothing from this company I would also like to know why the Revdex.com never shows when I reply to customers complaints as it states that it doesI have never had a statement publicly posted and would like for them all to be Warm Regards, Tricia R [redacted] Administrative Assistant CMartin Trucking Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am willing to accept the response from C Martin Trucking only if stated in writing I will not be charged a fee of $for discontinuing service that was sent to collections per e-mail from C Martin Trucking that I have attached Final Consumer Response / [redacted] (3000, 14, 2015/11/02) */ [redacted] AttachmentsOct (days ago) to me Since the attachment I sent is so small and blurry, I enlarged it and added a text so you can see where it states the $collection fee that will be collected if you cancel service w/o a day noticeThis copy was sent to me from Tricia R [redacted] directlyIt is given to every customer detailing the agreement with the new trash can the customer must useThis agreement began after we had been customers for a few monthsThe customer was not given a choice to use the company's trash can but in order to get the can, the agreement had to be signed Soon after I received the email (see attachment) I was told by Tricia R [redacted] on the phone that they would agree to pick up the trash can but since we refused to pay the $cancellation fee it would be turned over to their "collections department"That conversation was around the 3rd of September We will agree to putting an end to the complaint when we have in writing from Tricia R [redacted] that the fee will no longer be collected or sent to a collection agency Thank you for your diligence on this matter Sincerely, John & [redacted] Final Business Response / [redacted] (4000, 16, 2015/11/04) */ Our company is asking Mr [redacted] to provide us with proof that he Received anything in the US postal mail or to his email Where he has been charged any additional charges or that he has been sent to our collection department Again his account has been closed as he requested Warm Regards, Tricia R [redacted] Administrative Assistant CMartin Trucking

I am rejecting this response because: at no point, either when initiating service with the company and more importantly, at the exact time of my requesting an end of service, was I told that it was a policy of the company to not issue refunds When I called to cancel, I was asked 'did I WANT to continue service until the end of themonths', to which I replied, no.....I fiind it troubling a company can arbitrarily, it seems to the consumer base, certainly this customer, to inform a customer about a monetary policy AFTER the fact of cancelling the service Again, we were offered ONE form of billing, quarterly, and that was surely to the financial benefit of the company, not to the customer Generally, if a company keeps my money in advance to save them (in this case, surely) bookkeeping time, I am offered monetary inducement,, i.e., a discount Not the case here; I wanted to patronize a minority-owned business in my own community, so that is why I began service with this company I find it troubling that the 'sticking local' philosophy if consumerism is appreciated in this instance, nor is their lack of transparency in prepayment billing forgiven for being 'too small' Right is right.....and as long as I am supported by Revdex.com's services in this matter, I will not accept their afterthought----well, that's our policy! Respectfully, [redacted]

[redacted] has an outstanding balance with our companyWe are standing by the amount due she has been billed for the balance

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ In regards to Mrs***'s complaint Case #: [redacted] I called her on December 17, to remind her that her account was past dueAt the time she informed me that she had canceled service with our companyI went into her notes on her account Where she was called on November 13, for the same reason her account was past due She decided at that time that she was sending in a check for the $because I had removed the late fee and she was going to stay with our service When I talked to her on December 17, to let her know that her service was going to be put on hold due to none paymentI was called every nasty name she could think of and she hung up on meI then in turn called my route manager to let him know so he could pick up our equipment when he arrived she meet him outside with the same nasty mouth and attitudeShe told him that he could not have the company's property and she continued with her variable abuseUntil he finally told her that he was going to call the police after that she told him to take it all the while her filthy mouth was goingNow she said she had not been getting our billFunny thing I billed her that same day December 17, sent it to her email the same email we have been sending it toThe next thing that pops up in my email the very next day is a letter from the Revdex.com Our company provided her with the service and we expect to be paid the FULL amount and the termination fee that is due immediately Regards, Tricia R [redacted] Administrative Assistant CMartin Trucking Phone: [redacted]

Although we do not have a membership with the Revdex.com our company finds it necessary to reply ID Number- *** *** *** *** *** ** *** *** *** Mrs*** called to cancel service with our company midway through her billing cycle - service
cycleOur company policy is that we will service all customer until the end of their cycle and we do not give refunds Warm Regards, Tricia R*** Admininistrative assistant CMartin Trucking Phone: *** Fax: *** *** ***

Case ID- *** *** *** *** *** *** ** *** *** *** When Mr*** called in about his service he was told at that time that we do not offer a bi-weekly serviceWhen he stated he wanted to cancel service it was explained to him that we do not give refunds during a
billing cycle and we would be happy to finish servicing him through the end of JulyHe was informed again that is our company policy Warm Regards, Tricia R*** Admininistrative assistant CMartin Trucking Phone: *** Fax: *** *** ***

Initial Business Response /* (1000, 5, 2015/11/13) */
Complaint Case #: ***
Consumer: Ms*** ***
In regards to Ms*** complaint:
CMartin Trucking would never turn away a credit card payment of any kindThere is no truth to what Ms*** is saying when she said she
tried
to make a payment with her credit cardShe admitted to receiving the post card in the mail showing the amount due and the date it was due byAlso it reads that service would be placed on hold if the company did not receive payment by the due date given
All she had to do was pay her bill and there would have been no interruption in her service
Regards,
Tricia R***
Administrative Assistant
CMartin Trucking
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated previously their receptionist told me I did not need to pay with credit that she would place it on my next billI did receive a post card to which I sent a check even though they already added an extra fee and it was cashed by their bank 11/9/the day they would not piand the day they stated they were not paidI don't feel I was late in payment when their employee had told me it was not due until next billing cycleAlso I was paid in full until the end of DecemberThey also had my email and could not even email me about this issue before stopping trash pick up and leaving me with a lot of trashThey just bully customers into paying extra fees and leave them without serviceA company should take responsibility for their employees even if it would not have been standard protocolIn this case the customer is always wrong and they are always right never admitting that a mistake was made let alone take responsibilityI do not feel this company has any integrity and I refuse to be bulliedI truly would like November and December refunded along with fees that should never be charged so I can end my association with this company forever!
Final Business Response /* (4000, 9, 2015/11/19) */
Complaint Case #: ***
Consumer: Ms*** ***
In regards to Ms*** complaint:
CMartin Trucking would never turn away a credit card payment made with Visa, Master Card or Discover or from a Debit cardThere is no truth to what Ms*** is saying when she said she tried to make a payment with her credit cardShe admitted to receiving the post card in the mail showing the amount due and the date it was due byAlso it reads that service would be placed on hold if the company did not receive payment by the due date given
Ms*** is now showing a document of a check that our office processed that came in MONDAY afternoon November 9, Well after the time of her Monday morning pick upAlso if you look at the payout date that again Ms*** was so nice to provide it is November 9, the very same day as her pickup day wasAll she had to do was pay her bill on time and there would have been no interruption in her service
Regards,
Tricia R***
Administrative Assistant
CMartin Trucking
Final Consumer Response /* (4200, 11, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid promptly however I never received a proper bill by email or mail only a postcard which I paid with a late fee attached which I do not feel was justifiedWhen I was on the phone in the afternoon, C Martin trucking denied receiving any payment even though they had to have it to process to there bank that dayI paid through an service through my bankI already had paid my regular amount through December and was told that this additional amount would show up on my next billWhen asked why they took my furniture if it was not the policy to pick up without first receiving payment the response was "I don't know"A simple phone call or email could have changed this outcomeHowever, they decided to cut off service that I already paid for insteadI feel I am owed a pithat I did not receive and late fees I should have never been charged, at the very leastHowever, I do not like to work with a company that lacks integrity and would prefer a refund since I no longer wish to deal with this companyThey would not listen to me or try to work with meThere attitude shows a lack of respect as well as a refusal to admit that they might be wrong and attempt to work out a reasonable solutionI do not feel they value my worth as a customer of C Martin Trucking so they will no longer be my provider

Complaint #*** * *** *** *** ** *** * ** *** I have already replied to this complaint twice this being the third timeMs*** stated to me on the phone she walked up and down the road trying to find the cart that we provided for her and could
not. I let her know that if she did not find the cart that there would be the fee of $125.00 the cost of the cartShe was not happy with that and then indicated to me that she wanted to cancel serviceA day later another customer called a neighbor of hers and said that there was a cart in his yard that did not belong to himAfter taking down the serial number on the cart I traced it back to Ms*** we picked the cart up and canceled her serviceShe does have an outstand balance due and it is not the cost of the cart. Warm Regards,Tricia R***Administrative assistantCMartin TruckingPhone: ***Fax: ***

This issue has been resolved with Mr. [redacted].

I am rejecting this response because:
The second part about not refunding in the billing cycle and going out to the end of July is a LIE! If that was told to me why would I not use the month of July? They are simply LIEing. Or why wouldn't the supervisor or owner return any of my messages or voice mail? Like I said if they will not respond to you maybe the State Attorney General's office will get their attention. The money is not  the point now. It is their Lies and stealing my money. Again , thank you.

I am rejecting this response because:
My bill was paid in full and I have documentation to prove that with the letter I sent to tell them their business is no longer needed. I find it ironic that one of my so called neighbors found my garbage can since I know them both personally and they never said a word about finding my garbage can and they both know I used C-Martin as my carrier. I am glad they found the can but I will not be paying this company a dime for anything, terrible service and terrible customer service!!!

[redacted] has an outstanding balance with our company. We are standing by the amount due she has been billed for the balance.

Initial Business Response /* (1000, 8, 2015/10/23) */
Contact Name and Title: Tricia R[redacted] Administra
Contact Phone: [redacted]
Contact Email: [redacted]
Case # [redacted]
This is the second complaint that Mr. [redacted] has made and I am answering for the second time.
The first...

time was with the Cleveland Office.
He has now moved on to Akron's Office.
Mr. [redacted] is wrong when saying we charged him any extra fees.
Our company serviced Mr. [redacted] until the end of his paid quarter July -August-September.
His last service date was September 24, 2015 we then picked up our equipment
At Mr. [redacted]'s request as he no longer wanted to use our company's service.
There were no extra charges or fees he was billed for. We have gone above and beyond to rectify this situation. He was charged no extra fees and is owed nothing from this company.
I would also like to know why the Revdex.com never shows when I reply to customers complaints as it states that it does. I have never had a statement publicly posted and would like for them all to be.
Warm Regards,
Tricia R[redacted]
Administrative Assistant
C. Martin Trucking
Initial Consumer Rebuttal /* (3000, 10, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am willing to accept the response from C Martin Trucking only if stated in writing I will not be charged a fee of $80 for discontinuing service that was sent to collections per e-mail from C Martin Trucking that I have attached.
Final Consumer Response /* (3000, 14, 2015/11/02) */
[redacted]
AttachmentsOct 31 (2 days ago)
to me
Since the attachment I sent is so small and blurry, I enlarged it and added a text so you can see where it states the $85 collection fee that will be collected if you cancel service w/o a 60 day notice. This copy was sent to me from Tricia R[redacted] directly. It is given to every customer detailing the agreement with the new trash can the customer must use. This agreement began after we had been customers for a few months. The customer was not given a choice to use the company's trash can but in order to get the can, the agreement had to be signed.
Soon after I received the email (see attachment) I was told by Tricia R[redacted] on the phone that they would agree to pick up the trash can but since we refused to pay the $85 cancellation fee it would be turned over to their "collections department". That conversation was around the 3rd of September.
We will agree to putting an end to the complaint when we have in writing from Tricia R[redacted] that the fee will no longer be collected or sent to a collection agency.
Thank you for your diligence on this matter.
Sincerely,
John & [redacted]
Final Business Response /* (4000, 16, 2015/11/04) */
Our company is asking Mr. [redacted] to provide us with proof that he
Received anything in the US postal mail or to his email
Where he has been charged any additional charges or that he has been sent to our collection department.
Again his account has been closed as he requested.
Warm Regards,
Tricia R[redacted]
Administrative Assistant
C. Martin Trucking

Initial Business Response /* (1000, 5, 2016/05/17) */
Contact Name and Title: Tricia R[redacted] Office adm
Contact Phone: [redacted]
Contact Email: [redacted]
In regard to Mr. [redacted] calling into our office to cancel service on February 17, 2016. As per company policy there is...

a $35.00 re-stocking fee due upon cancellation, for our cart service. Mr. [redacted] spoke with one of our company representatives who explained to him that at that point with his current payment made, the account would be cancelled and the reminder of the credit on his account would go towards his re-stocking fee. Mr. [redacted] does not owe our company money, nor does he have a credit on his account with us.

Initial Business Response /* (1000, 5, 2015/07/31) */
Case#[redacted]
Mr. S[redacted] called to cancel.
This is the breakdown Mr. S[redacted] piad on July 28,2015.
Amount of 74.76 for July-Aug-Sept at that time he owed $8.00 dollars
For extra bags and $5.00 dollars in late fee because his payment was...


not made buy the due date and he has already used July service $24.92.
$74.76-
$13.00 extra bags and late fee
________________
=61.76
-24.92 July service
_______________
=36.87
-35.00 restocking fee
_______________
=1.87
-2.00 fuel recovery fee
_______________
=.13 cents owed to our company.
We will call it a wash. We will not enforce the early termination fee of $85.00.
We are asking him to set out our cart empty for us to recover on Tuesday 4, 2015.
We will cancel his service with our company.
Best Regards,
T[redacted] R[redacted]
Office Supervisor
C. Martin Trucking
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Check fields!

Write a review of C Martin Trucking

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

C Martin Trucking Rating

Overall satisfaction rating

Description: Rubbish & Garbage Removal

Address: 5604 Lafayette Rd, Medina, Ohio, United States, 44256-2466

Phone:

Show more...

Add contact information for C Martin Trucking

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated