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C. Michael Exteriors Inc.

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Reviews C. Michael Exteriors Inc.

C. Michael Exteriors Inc. Reviews (13)

Thank You for bringing this matter to our attentionWe do our best to adhere to the Federal Do Not Call Guide LinesWe update our lists monthly from the Federal Do Not Call List, and enter the original list monthlyOur system did not pick up your number when we cross-referenced the listWe have
taken the necessary measures to ensure the error has been fixedWe have also removed all of your information from our data baseThank you again, Gus C

Thank You for bringing this matter to our attentionWe do our best to adhere to all Federal Do Not Call guidelinesWe update our lists monthly directly from the federal do no call list, and re-enter all information on the list monthlyWhen cross referencing October's list, our system missed your
number, and for that we apologize. We have taken all proper steps to fix the error, along with deleting all of your information from our databaseThank You Again, Gus C

In regards to the complaint of *** ***, of Skaneateles, NY, our records show that our first contact with them was on 4/25/2011. We were asked to call back in the Fall. When we called we were asked to call in the Spring. At that time an
appointment was scheduled to look at siding on 3/12/2012. That appointment had to be rescheduled and we have kept in touch with them and rescheduled an appointment for 2/24/13. This appointment had to be rescheduled as well. We called *** *** on his cell phone, the number which was provided by him. He asked that we call him that night at home. We called and there was no answer. The following morning we received this complaint from you
We have deleted his number from our database and this should satisfy his complaint with our company
Thank you for bringing this matter to our attention
Sincerely yours,*** ***

To Whom it May Concern:Our records indicate that our initial contact with the ***'s was the result of canvassing in their neighborhood while installing siding and windows on *** ***.We apologize for any confusion that resulted from this. We have deleted the ***'s from our
database.Thank you for bringing this matter to our attention.Sincerely yours,*** ***

Very pushy of selling me. Gave me one price on everything I wanted done I asked for everything to be itemized was very against it but did come back and tell me everything cost front door was 3,000.00 everyone told me it was outrages shopped around got same door for 700.00 Dont let this company push you into going with them. They are shady.

To Whom it May Concern:Our records indicate that our initial contact with the [redacted]'s was the result of canvassing in their neighborhood while installing siding and windows on [redacted].We apologize for any confusion that resulted from this.  We have...

deleted the [redacted]'s from our database.Thank you for bringing this matter to our attention.Sincerely yours,[redacted]

Review: Called even though I am on the Do Not Call list. Viewing other complaints it is obvious they have total disregard for the law.Desired Settlement: Stop contacting not only me, but all people on the do not call list.

Business

Response:

Regarding the complaint of:

ID #[redacted]

Our database includes forms filled out at various functions and shows,

lists of referrals from our customers, canvassed names and obviously,

our phone lists.

We have gone through our records to find out where [redacted]s number

came from. According to our most recent files, his number is unlisted.

However, we feel our system has a 'glitch' in that all of our updates

hadn't been filed.

We sincerely apologize to the [redacted]'s and are doing our best to adhere to

all regulations and we are confident that our changes will rectify this

matter.

Sincerely yours,

Review: Company calls several times each day and night. We have repeatedly asked them not to contact us.Desired Settlement: Want them to stop calling and harassing us

Business

Response:

In regards to the complaint of [redacted], of Skaneateles, NY, our records show that our first contact with them was on 4/25/2011. We were asked to call back in the Fall. When we called we were asked to call in the Spring. At that time an appointment was scheduled to look at siding on 3/12/2012. That appointment had to be rescheduled and we have kept in touch with them and rescheduled an appointment for 2/24/13. This appointment had to be rescheduled as well. We called [redacted] on his cell phone, the number which was provided by him. He asked that we call him that night at home. We called and there was no answer. The following morning we received this complaint from you.

We have deleted his number from our database and this should satisfy his complaint with our company.

Thank you for bringing this matter to our attention.

Sincerely yours,

Review: I have asked multiple times to stop calling my residence. When I have asked them they tell me my wife asked them to call back at a certain time. I am very certain that this isn't happening due to the fact that I am a retired disabled veteran and my wife is with me 95% of the time, I answer 99% of the phone calls and I am home 99% of the time and I have received all of the phone calls from them.

The final straw was last night when a gentleman called and I informed him that I, once again, was not interested and to stop calling me and he said a few swear words at me and hung up on me. I have finally have enough and if they don't stop harassing me I will file a complaint with my attorney regarding harassment.

I don't want excuses from the company like they have done on multiple other complaints, it's about time the company starts taking responsibility for their problems and starts fixing them. Stop harassing people.Desired Settlement: Please remove my number from your list and stop harassing people!

Business

Response:

To Whom it May Concern:Our records indicate that our initial contact with the [redacted]'s was the result of canvassing in their neighborhood while installing siding and windows on [redacted].We apologize for any confusion that resulted from this. We have deleted the [redacted]'s from our database.Thank you for bringing this matter to our attention.Sincerely yours,[redacted]

Review: I had my lady friend and my oldest daughter there for the sales respentative to talk to me about new windows for my home. My daughter agreed that window sound good and she recommended I get a new sliding glass door on the back of the house. So I did. I was asked if I wanted to pay cash or finance the windows. I told the saleman that I had to finance the windows cause I couldn't afford cash payment. I also told him that I would only do it if they would automatically take the payment out of my checking acount monthly because that is the only way I do business.. I gave him a blank check to do this with. I get a notice from from [redacted] Bank, Stating that I owe them money for windows. I called them and they said it was not set up. I called CM Exteriors, INC to see what was going on and they told mne that they couldn't do. Yet they used my blank check to set up finance with [redacted] Bank, and not to continue payment each month as my request to buy their window. I got another notice this month. In contacting C Micheals Exteteriors I was informed that they don't do automatic payment, Then why did they defraud me in the first place and taking my blank check to set up automatic payments. I contacted [redacted] and they won't set up automaic payments neither and I told them it was a bunch of bull cause I have accounts with [redacted] Bank that is all set up for auto matic deductions.When I contacted my daughter she was ferious and said Dad you told him that is the only way I will buy the windows and she recommend that I contact the Revdex.com. My friend that was there. I have two people who witness this.Thanks to C Micheal Exterior and [redacted] Bank my credit rating has droped from 704 to God only know now. I need help in getting this set up and my credit rating back to normal.exteriorsDesired Settlement: I want C Micheals Exteriors and Wells Fargo Bank to set up my automatic payments that any interest added on be forgiven and my credit report return to normal. Thank you in advance for your help in this matter. It didn't hurt them to use my check to make the set up with and it should have been used to set up automatice payment. According to the computer age anything can be done and they should have done it.

Business

Response:

August 7, 2012

Dear Ms. [redacted]:

In regards to the above complaint, Mr. [redacted] purchased windows from our company. Financing was obtained for him with [redacted] Bank at 12.90% interest with a 2% payment factor, or $243 per month. The first payment was due 30 days from completion. Mr. [redacted] contacted our office and inquired when he would receive payment information from the bank. We gave him the telephone number to [redacted] and advised him to call them. He again called our office and asked what his payment should be, again he was given the number to the bank. At that time, we asked if we could speak to his daughter, we were told no.

We received his complaint to you and have contacted [redacted]. They have advised us that they do not set up payments to take out of Mr. [redacted]'s account, however, they advised us that if he went to his bank with his loan number with [redacted], that his bank should be able to pay his loan every month.

Our sales people are advised to inform customers that any arrangements for payment by the customer and the bank have to be arranged with the bank and the customer. We do not get involved between the two parties. We have no record of his claims of giving a blank check to the salesman, nor any indication of such on any of the paperwork. Unfortunately, Mr. [redacted], the salesman, passed away a few weeks ago.

We appreciate you bringing this matter to our attention.

Sincerely yours,

C. Michael Exteriors, Inc.

6075 E. Molloy Rd

Syracuse, NY 13211

Consumer

Response:

Review: This company has placed 6 calls to us in the past 8 months (most recent on 08/01/2013). Each time, the "man" tells us that C Michael Exteriors is looking for a model home for their products on our street and each time we tell them that in the past 3 years since we purchased the house, we have replaced all windows, roof, exterior siding, heating system plus have madew numerous interior upgrades and that we do not want anything that they might be selling and that we would never do business with a fly by night company such as theirs that has to resort to dishonest telephone solliciting. Each time we tell them that we are on the federal do not call list and ask that they never call us again.This phony firm insists on calling us and harrassing us.Desired Settlement: We have filed complaints with the federal do not call website - to no avail and we will be filing complaints against this company with the NY State Attorney General. We want this company to send us a letter in writing stating that they will never call our number again and will never attempt to solicit business from us and that they agree that, if they do so again, their actions are criminal and we will proceed with criminal actions against them.

Business

Response:

We are sincerely sorry for any inconvenience we have caused you and your family. We try very hard to adhere to all phone etiquette and guidelines. We have deleted your name from our records, as well as a few employees. Sorry, again, for any inconvenience we have cause, but thank you for bringing this to our attention.

Review: Unsolicited call from ###-###-####. I am on the Do Not Call Registry. This company should not call me - ever!Desired Settlement: Stop contacting me.

Business

Response:

December 17, 2013

Dear Ms. [redacted]:

Please accept our apology for calling your home. We have removed your information from our data bank and insure you it won’t happen again.

Sincerely yours,

Company calls several times each day and night. We have repeatedly asked them not to contact us.

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Description: HOME IMPROVEMENTS

Address: 6075 E. Molloy Road, Syracuse, New York, United States, 13211

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