C. R. Falkenham Backhoe Services Ltd.

Revdex.com:At this time, I have not been contacted by Carpet Mart regarding complaint ID [redacted].Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2017/08/31) */
C.R. [redacted]
[redacted]
Office (902)[redacted], Fax (902)[redacted]
[redacted] (902)[redacted]
August 31, 2017
Revdex.com
Case # 3[redacted] - [redacted]
Our...

Response;
I met with [redacted] to price the work we did at her property at [redacted], Dartmouth - while on her site, she informed me the sewer came out of the house on the right of the steps (with the steps not having to be removed). I quoted her $ [redacted] plus taxes to replace her sewer from her house to the street line, including clear up with extra topsoil and seed of the disturbed area.
When we started digging, we found the sewer came out under the steps, not to the right of the steps, as we had been earlier told by [redacted]. (If we had have been told properly where the sewer came out, under the steps, we would have quoted an additional $ [redacted] to $ [redacted] for removing and putting back the steps and replacing the concrete walkway).
We removed the step, replaced the sewer, and put the step back, and poured a new concrete walkway, as well as the topsoil and seeding of more area than we had originally expected to disturb, with the sewer not being in the place noted.
These extras were done at my expense - no extra charged to the customer - I backed my original quote.
You will note in the pictures included from before and after the job, the step may not be [redacted] exactly as it was, but it is almost impossible to put back [redacted] exactly.
The front yard was all big rocks, so some of them of them had to be piled on the driveway, as the lawn was not big enough to hold all of them (being there was more excavated than originally planned). When loading the rocks on the truck, there were some scratches on the driveway. These scratches, not gouges. As a sign of good faith, we would deduct $ [redacted] off the final invoice for driveway sealer, following full payment of our invoice. Please note this was not a new driveway.
The trench cage was left in the yard too long, for which I apologize. It was not moved at the time because we were waiting to see if [redacted] was going to do the street part of the sewer, and we may have needed to dig more on the private side. [redacted] replaced their part of the sewer, and we were able to hook to the pipe without us redigging. We were very busy by the time [redacted]'s decision was made, and the trench cage remained on the property. We were also waiting for [redacted] to do their landscaping before we did ours, as they had dug back 6 to 8 feet on the private side of the property line, and had filled this area with gravel. After several weeks, when [redacted] had still not done their landscaping, we went back, cut down the gravel, put in topsoil and seed on the property, and removed the trench cage.
To date we have not been paid anything for our work done - our original quote of $ [redacted] plus taxes of $ [redacted] totalling $[redacted]. Our last day on this site worked was August 01st, with the invoice sent on August 04th.
September 29th is 60 days - which is the lien window. If payment is not received by September 22nd, we will be going to the lawyer to start a lien on this property.
As in every job we do, we aim to do everything we can to make the customer happy.
We have been in business, and done this type of work for 50 years, and have a reputation for standing behind our work.
As [redacted] has complained about something or other since our 1st day working on this site - I am convinced that nothing short of a new house would make her happy.
Sorry for any inconvenience this has caused you.
[redacted] - President
Attached - 4 photos - 2 before June 20th and 2 after August 30th
c.c. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2017/08/31) */
I would like to respond to the letter I have received.

I tried many times both through email and calls to discuss this matter with [redacted] Backhoe so that a settlement could be reached. I did not receive any response to either of these, which is why I felt the need to contact the Revdex.com.

I was not informed of any extra cost incurred by the company as a result of the sewer location. I was told by the plumber who performed a location of the sewer that it was to the right of the steps. I would have had no idea otherwise where our sewer was located. I was only relating information I was told by the plumber who performed this sewer location with his scanner.

I do understand that our driveway is not new but do feel a tarp of some sort could have been laid so the scratches in the driveway did not occur. I obtained a quote of $[redacted] to seal the driveway.

The one issue that was not addressed in this letter was the cement on the side of our car when the walkway was replaced. I obtained a quote of $[redacted] to remove the cement and fix the paint as a result of this.

As a result of these two items, I am willing to submit payment for $[redacted], which allows for the two items above. This payment will be made later today.

[redacted]