C R & R Inc

In responding to our customer's last message I am unable to issue credit based on her request that I should remove her delinquent balance because her service should not have been stopped even though she was not paying her billOur offer to extend a courtesy pick up upon payment being made was turned downOur customer will be keeping her primary cart service with us and has requested to stop her additional cart service which was the service that was subject to delinquency on more than on occasion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Ms*** as part of my response, please allow me
try to edit Ms***s writing so it may better fit the facts (WORDS IN
CAPITAL ARE MY EDITING)
Dear ***, We have been ABUSING Mr*** for years on this
situation as it HAS NOT BEEN changedACTUALLY IT ONLY GETS WORSE FOR HIMWe
will contact Mr*** tomorrow to change his level of service now that he has
informed us that it is once again a duplex with only two units and not four
unitsEVEN IF Mr*** AND HIS AGENT HAVE REPEATEDLY REQUESTED THE SERVICE TO
BE CORRECTED TO A 2-SET CART SERVICE BY CALLS AND CERTIFIED LETTER, HE will
need to let us know if he wishes to keep the extra carts since this address has
been subscribing to more than two sets of carts for years AND WE WOULD LIKE TO
CONTINUE ENJOYING THE EXTRA REVENUE AT HIS EXPENSEI will notify you of this
complaint being complete once we follow up with Mr*** and reach an agreement
Thank you, *** *** Customer Care Manager
Ms*** I could not control my anger when I read Ms
***s responseOn top of fact twisting, she is trying to establish the
doctrine that the length of the abuse would justify the legitimacy of the abuse
Nonetheless, this is consistent with the company’s arrogant and abusive
business style I’ve been experiencing

From 2013 through March of 2014 consistent communication was made with the customer via phone and mail. On 3/17/2014, the customer promised to remit payment by 4/1/2014 for services rendered several months prior. Payment was not received as promised. An attempt to reach the customer was made on...

4/4/14 and 4/22/14 but a response was never received. On 4/30/14, the account was handed over to a third party for processing. At that time, the third party reported the status of the outstanding balance to the appropriate credit bureaus.
On 9/21/2015 full payment was received which was approximately 17 months after involving a third party. On 9/25/2015, the third party informed the credit bureaus that the account was paid in full. On 1/15/16 the customer phoned demanding that the report be cleared due to a pending home purchase. That same day, the third party was contacted in an effort to rectify the matter. In addition, a request was made for a letter to be mailed by the reporting party to the customer so that the customer would have proof that the matter was resolved pending the update by the credit bureau. Per third party records, the letter request was submitted on 1/18/2016 and the document should now be in the customer’s possession. Unfortunately, the complaint to the Revdex.com was made on 1/15/2016.
In response to the Revdex.com complaint, CR&R went the extra mile to see that a Bureau Deletion was processed by the third party. It is not our intention to pass the buck but to make every reasonable effort to accommodate our customers as well as appropriately address outstanding issues.

Re: [redacted]
I have received the complaint that we have missed [redacted] waste and recycle carts. In response to this complaint, I would like to extend an apology for any missed service. It is our goal to have a 100% service rate and our policy to return to our customer's home the next...

business day should we not meet our goal.
I have discussed this complaint with the General Manager of our [redacted] operations team and we are taking steps to make sure our drivers do not miss servicing [redacted] carts or his neighbors.
Should [redacted] not be satisfied with our service moving forward, I would like to encourage him to direct his next call to me so that I can assist him with any service matter.
Thank you,
[redacted]
Customer Care Manager
CR&R Incorporated

Dear [redacted]
I read the complaint filed by our customer ([redacted]) and researched the situation. Our customer was delinquent in paying for her additional trash cart service. We had sent her both a reminder notice and a final notice in the month of May to inform her that her service would be...

interrupted if we did not receive a payment for her additional cart service. Our delinquency policy is that her service should have been stopped on June 2nd; however, we waited for a payment that never came and had to stop servicing her cart the week of June 22nd. Our customer called in very upset and would not allow our lead CSR to assist with taking a payment so that we could send our driver back to service her cart the same day. Our lead could only listen to our customer as our customer would not allow her to answer or address any concerns. Our customer wanted credit for her delinquent balance and for us to return to service her cart without making a payment. This delinquent balance was due so no credit was issued or will be issued for this matter. When we requested payment so we could return to service her cart, our customer used extreme profanity (name calling), threatened to report us for our lack of service and then terminating the call. Since this conversation took place, our customer has called back to make payment and cancelled her additional cart service. Since payment was made and the cart service was cancelled, this matter should be resolved.
Sincerely,
[redacted]
Customer Service Manager

Dear [redacted]
I sent a Respond to Complaint to inform you that we have been working with our customer over the years and that we would be contacting him in person to help resolve his issue. My note to you was not a resolution but a notice that this situation would be addressed as it was a complicated matter. Our customer got the impression that my note to you was send to him as a resolution and this was not the case. To date, we are still working with our customer to reach a resolution. This notice to you is only an update on our progress.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Im amazed by the lack of customer service this company shows to its patrons. I've stopped using them, and their response proves their lack of caring. 
Regards,
[redacted]

Dear [redacted],
We have been working with Mr. [redacted] for years on this situation as it changes frequently. We will contact Mr. [redacted] tomorrow to change his level of service now that he has informed us that it is once again a duplex with only two units and not four units. Mr. [redacted] will need to let us know...

if he wishes to keep the extra carts since this address has been subscribing to more than two sets of carts for years.
I will notify you of this complaint being complete once we follow up with Mr. [redacted] and reach an agreement.
Thank you,
[redacted] Customer Care Manager

Review: Our sanitation guy fails to come during business hours which makes our guys push the container out so he has to do less work, but then people come around and fill our dumpster up so we are paying for other peoples trash pickups. We changed days so he would come on time or at least not have our dumpster out over the weekend plus I told them our hours of operations are 6am to 2:30 pm he still won't get here during those hours, but comes in between those hours for our neighbors. He missed a day in November so I short paid my December bill and was told in January from accounts receivable that it is ok and the credit is in there but their computer cut our services off Feb 4th for non payment and I've been told that I still have to pay for the week and a half that they have not serviced us. Why should I pay for services not rendered? I have been told the City of Perris refused to credit us and that their system doesn't do credits (it's the computer). Horrible customer service and horrible business ethics. Not to mention they have a monopoly on the trash service we can't even fire them. This is a health issue having trash built up.Desired Settlement: Would like a credit for non service and I would just like to get the service I pay for. Tired of people expecting something for nothing.

Business

Response:

February 28, 2014

Revdex.com

4747 Viewridge Avenue #200

San Diego, CA 92123-1688

Re: ID [redacted]

Attn: [redacted]

Our customer has a disputed amount of $32.19 for a service day where service was not performed in November of 2013. Our customer service staff was able to assist her with this credit request once we were notified and her account was credited in January of this year.

In addition, our customer stated in her letter that she felt credit was due for service that was not rendered during a time when her account was in a delinquent statue. I am issuing credit for this time in the amount of $96.57. Since her complaint only requested a settlement of $32.19, I'm sure this will be satisfactory.

Thank you for giving us the opportunity to resolve this complaint.

Sincerely,

Customer Care Manager

CR&R Incorporated

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am somewhat ok with the response. I don't agree with the delinquent remark as if their employee's were doing their job my account wouldn't have been short paid, which made my account delinquent in the first place. But their soft ware should be able to accept a credit and not keep sending me late notices for amounts that I don't owe, then cancel my services for their mistake or lack of employee work performance!! And for the $96.57 credit for their mistake for missing pick ups at our business I had already sent my bill in on time and I short paid it by $139.50 for this reason-

My bill is $279.02 per month

Review: I ordered a soil bin in April 2014 the rep gave me misleading and inaccurate info. The bin was just over half full of non-toxic non-haz dirt . called after service & was told by C&CR Waste Service that all was good & no extra charges. June 20th at 1:26PM. get message to call CRR Waste Service They state I owe them $13.00 + dollars & cents for April service. This a bait & switch attempt to steal my hard earned money.Desired Settlement: Stop contacting me and bin is paid in full as is stated by CRR in April 2014 fix your $13.00 & cents Error and never contact me again!!!!!!

Business

Response:

Our customer (**-[redacted]) ordered a 10 yard roll off bin for the disposal of pure dirt on April 2nd. He was quoted a price of $398.50 plus tax for this load which had a weight limit of 10 tons. During the call, we went over the rules and restrictions of this service which explains the requirements of a pure load, the weight limit, additional cost should guidelines not be followed, etc.

The load came in at 5.23 tons and contaminated. Pure loads must be 100% pure dirt with no rock, pebble, twig, etc. The weight limit of 10 tons changed to 5 tons since this is the weight limit for non-pure loads. We charged our customer for the additional tonnage of .23 which came to $13.03. This charge was applied to a May billing statement and mailed out.

Due to receiving this complaint and wanting to mend our relationship with our customer, I will be removing the additional charge of $13.03 for the additional .23 tonnage from his account. I apologize for any misunderstanding our billing may have caused. Our CR&R Customer Service team works with great effort to go through our roll off bin rules and restrictions to keep customers informed of this special service and all costs associated with it.

Sincerely,

Customer Care Manager

Review: Greetings,

I rent a home in San Jacinto, and am only there a couple days a week as I am in San Diego half the week as well. I contacted CR&R to be reduced to half size waste container, as I only leave my trash out to be taken maybe once or twice per month as I hardly use any trash. They informed me that since I am not military or over 65, they cannot reduce me to half size container. In San Diego, I pay for what I use. I asked them for an exception, and explained the situation. They refused to make an exception. While I am glad our military gets this benefit, that has nothing to do with the amount of trash that is generated…as I am not looking for a discounted rate for the full service, but a discounted rate for a reduced service as I generate a minimal amount of trash. I would like to file a complaint, as I believe it is unacceptable to force someone to pay for a full service when they actually use a small fraction….and not give them the option of a half container when other cities/companies do.

Thank you.

Technology Services Group

WY Technology

"Integrity, Scalability, Reliability"

10755 Scripps Poway Pkwy, #265

San Diego, CA 92131

858.748.1600 ext 333 Voice

858.999.8585 Fax

www.wytechnology.comDesired Settlement: See above

Business

Response:

August13,2014

Re: Complaint ID [redacted]

I am in receipt of the complaint you forwarded on behalf of one our customers; complaint ID

[redacted]. Our customer states that he would like to receive a discounted rate since he

generates a minimal amount of trash.

We are unable to offer our customer a different rate than what we are currently charging him for

service. As a franchised waste and recycle hauler in the city where our customer resides, we

have city approved rates and services that we adhere to under the guidelines of our contract.

Customers benefit greatly by having a franchised hauler in their city and receive a very low rate

for their waste and recycling services. Our service breaks down to only $5.01 per week for three

trucks to come every week to service a large set of 90 gallon trash, recycle and green waste

carts (90 gallon carts available to our residential customers in this city unless they qualify for a

senior or military discount).

I hope this letter helps our customer to understand the value he is receiving for his waste and

recycling service and the reason why we cannot give him a different rate than others.

Sincerely,

Customer Care Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Unfortunately, this did not address my previously stated concerns. I am not disputing their rates. I am disputing the fact that they have 1/2 size trash containers for a discounted rate for seniors and military personnel, but refuse to offer the 1/2 size trash container for a discounted rate to anyone else. I have not put my trash containers out on the sidewalk to be picked up in the past 4 weeks, as I do not generate enough trash for this service. I have paid for a full month of this service when I haven't even used it. I have to use this company to pickup my trash, but they offer no option for a 1/2 size container for people that generate less trash. They provide no options. This is wasteful and in my opinion an abuse of a monopoly of trash service for the city of San Jacinto. Why would miliitary personnel be able to qualify for 1/2 size trash container at a discounted rate, and I cannot? What does any of that have to do with generating less trash and receiving a fair discount on this. In other cities it works this way. In San Diego, where I have previously lived for 20 years, we have a choice to receive a discount for a 1/2 size container. Since they are the only trash provider for San Jacinto, I should have the option to have a reduced fee service for less trash like seniors and military do.

Regards,

Our sanitation guy fails to come during business hours which makes our guys push the container out so he has to do less work, but then people come around and fill our dumpster up so we are paying for other peoples trash pickups. We changed days so he would come on time or at least not have our dumpster out over the weekend plus I told them our hours of operations are 6am to 2:30 pm he still won't get here during those hours, but comes in between those hours for our neighbors. He missed a day in November so I short paid my December bill and was told in January from accounts receivable that it is ok and the credit is in there but their computer cut our services off Feb 4th for non payment and I've been told that I still have to pay for the week and a half that they have not serviced us. Why should I pay for services not rendered? I have been told the City of Perris refused to credit us and that their system doesn't do credits (it's the computer). Horrible customer service and horrible business ethics. Not to mention they have a monopoly on the trash service we can't even fire them. This is a health issue having trash built up.