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C & W Automotive

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C & W Automotive Reviews (1)

This company was called by my insurance to tow my SUV from near Princeton KY on I65 south to La vergne TN. Approximatly 116 miles. I was told there was a $35 hook up fee and $4.50 miles. When the bill was "added" I was actually just charged the loaded miles. I was charged for 158 miles. The bill total was $711.00. When I called to dispute this they told me they would reimburse the difference. They created a ticket to justify the price. I was told the insurance company would pay for just about the entire hookup fee. I was not told I owed miles to get to the vehicle and I was told there was no charge at all for using a bank card nor informed of any processing fees at all. When I got the copy of the ticket, it listed a $50 hook up. $35.01 "processing fee" 57 miles at 2.25 and the actual miles to get the vehicle to me. 116 miles. When he unloaded my SUV he dropped it in the middle of the road on a hill. At any point it could have started rolling and hit another vehicle. I tried talking to the driver but he would not acknowledge we was being spoken to and could not get in the truck fast enough to get away. This ticket was created AFTER the driver got back to the office. He also forged my signiture on the ticket. The humor in that is he spelled my name wrong despite spelling it correctly at the top of the ticket. The ticket was created to justify to cost and they sent me a check for .74 cents. I am outraged that they think they can take advantage of people like that and feel that they should have to repay some of it back. You can see where the total on the ticket was changed to fit the price I was charged plus the $25 from the insurance company.
Product_Or_Service: Towing Service
Order_Number: XXXXX

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Description: Auto Repair & Service

Address: 13294 S Union Church Rd, Canton, Ohio, United States, 19941-3020

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