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C & W Construction Reviews (1)

I had new windows installed into my home with C & W Construction, INC. XXXXX Bluff Rd. Lemont, IL XXXXX. (XXX) XXX-XXXX. I was working with [redacted]. I had the first half of the windows installed on December 13th, 2012 and on August 22nd, 2013, I had the second set of 8 windows installed in my home. On November 24th, I called [redacted] regarding air leaks in one of my windows in the family room. [redacted] response was that I do not know how to close a window. I asked him again to come take a look and then he said sorry [redacted] and scheduled a time to come. On December 9th, I found the same window had air leaking into the house. I told [redacted] about this situation and he came over on December 10th. After reviewing it, he sent one of his employees, [redacted], to come look at it. December 11th [redacted] came to fix the window. I also mentioned to [redacted] that where was condensation buildup in the windows and when the temperature got incredibly cold, the condensation would freeze near the top and bottom sash. [redacted] told me I should contact the manufacturer since it wasnt an installation problem. I contacted [redacted] an additional time to tell him about the condensation buildup. He refused to listen and called me cheap. He also said he no longer wanted to deal with me anymore and to stop calling me and proceeded to hang up. I was trying to tell him air was leaking through my windows but he did not listen to me. I put a towel over the area to block the air from coming in. I had called him another time and he told me to stop harassing him and also said he was done with me. I also wanted to tell him the name on the certificate has my nickname, [redacted], and not my legal name, [redacted] refused to take note and make the appropriate changes.The original windows that came with my home had problems with condensation and ice formation. The reason why I got new windows installed was to prevent condensation buildup. Unfortunately I am faced with the same issues with these new windows and in addition to air leaks. I am very unsatisfied and I hope there is something that can be done to resolve this issue.
Product_Or_Service: Lang Exterior Windows
Account_Number: #XXXXX

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Description: Contractors - General

Address: 636 Highway 107, Montevallo, Alabama, United States, 35115-5536

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