C2 Education

During 2019 we took the promotion test offered at the library by C2education and we enrolled at this place for 200hours for 12000$ for our twin boys sixth grade at that time. The sell was hard and we should have checked with other parents. It was a mistake. My kids started to attend their class twice weekly and for 2 hours a day and right away within weeks we saw that it was serving them no purpose. The teachers or our kids couldnt actually say what the curriculum was and what they were doing there. There was no homework no plan no tracking no nothing. We never got to meet teachers and we always go through the center director/staff and every conversion would lead to her pushing us to enroll for more hours. It was exhausting and it was unhelpful. Whenever we tried to bring lack of progress or get an idea of what they were learning and what is actually being taught they would ask us to swap and try diff subject since this wasnt yielding results. We did that couple of times and we gave up and said we would like to try math enrichment instead of SAT and again it yielded no results and my kids were wasting time there that could be spent wisely and productively on their hobby or somewhere else.
The classes were detrimental to their success and finally we decided to give up and ask them for refund. They cited their age as excuse and told us that we could take break and hours never expire and that we could cancel anytime. THEY NEVER SAID ANYTHING ABOUT 24 months or no refund. We took break and after couple of months and around COVID time I had been trying to call them and emailing them. The mails bounced back and none of my calls were returned. I tried walk-ins multiple times and the center was closed and no one was reachable. On top of all chaos it became full time job to track them or get hold of them. And I couldnt. Every 3-6 months I engage in trying to reach them and they were never reachable.

And around 2022 when my kids took SAT on their own and scored1580/1510 after almost years after quitting c2. So this time I wasn’t to give up and set my calendar reminders and tryign to get hold of them. Finally one person responded and she said that center is being taken over by diff staff or something and she would have someone reachout to me. And that never happened and again I was sending emails andcalling and leaving voice messages. And one time I was able to catch hold of someone when I made visit in person. usually it is locked and there would no response at all. And she gave me the Chicago district Edward Kim email. I emailed and waited for response. Nope. After repeat emails and repeat calls reached out to him through linked in and again he never responded to messages .After multiple emails and reminders and throwing in lawyer word – they responded saying they would have a meeting. we meet Donna on August 1 at the center at 2pm, the meeting wasnthelpful and really didnt like the patronizing tone and the language. She was calling me honey and said you signed the contract and there isa line that says you cant cancel after 24months.I told her that I was persuaded to take a break and promised that I could cancel anytime and hours wont expire by the previous director . She said yeah but you cancel or use those hours but you wont get moneyback. When I said that wasnt told and we were mislead. She said you signed the contract. And I said I had been trying to reach them for past 2-3 years and its been exhausting and email were bounching back and doors were closed and no one was answering phone. She said it was because of covid and they moved it online and their centers are closed for security purpose and they dont answer doors or walk-ins and I should have booked an appointment. I said calls werent returned and emails were bounching back - she said yeah because they had been having this 3 directors within short time and ofcourse their email wont work.
So, she basically acknowledged that they were unreachable for 2+ years and they mislead with cancellation skipping "no-refund" part and that we expressed our dissatisfaction with the program and how detrimental it was for our kids and there would be no use of C2 for us because our kids already have almost perfect scores which they managed to get on their own. And she turned condescending and was rude and asked us to leave and never come back and that we arent getting a penny back and I could contact a lawyer and she doesnt care about me sharing this awful experience with other parents or anyone.

So, please as a community library I am requesting you to not promote awful vulturesque places like this. If it werent for Nicholas library hosting this event we wouldnt have gotten enrolled in this place at all. Our library legitimized this establishment and gave them license to take advantage of our kid and parents hard earned money. Hoping to hear from you and any action item that could you could take to avoid future incidents like this. It not just loss of 12000$ but our kids confidence and grades deteriorated and only after quitting they were able to get back their success streak. And no parent and no community member deserves this kind of rude response and unprofessional experience

I have copy of all the emails and copy of the contracts that reflect what we had discussed and agreed when we purchased the hours for tuition. Now when asking for refund, they are doing calculation as per their calculator which is wrong, not allowing any adjustment for what we had agreed on and not accounting the correct number of used hours from the current contract. They refused for refund as per agreed and giving almost $1200 less than the fair amount calculation. Tried sending emails to corporate office also and nobody responded. Would not recommend anybody to sign any contract with C2 Education bases on my experience. So be careful!

I would not be surprised if C2 withers away like other businesses that do not cater to the needs of the people that are keeping them in business. It is ethically not right for C2 to package services that require parents to pay for tuition in advance and expect that they would not change their minds if they determine that what they bought isn't working for them. None of the parents who have complaints are asking for a refund of used tuition. What you are selling is not a product, it is a service so parents should be able to determine if they want to keep you as a service provider. Not having your refund policy on your website, tucking it neatly behind your application and not informing parents upfront about this policy is all a ploy to take what doesn't rightly belong to you. Don't you realize with time people will become aware of this and inform others not to deal with C2. If you won't refund tuition make it a point to be upfront about it and don't sell hours beyond fifty so that parents can either back out after fifty hours of instruction if they are not satisfied or buy more hours when they like it. This is so simple to fix as such it beats my imagination why the very smart people who created this business model haven't figured this out. I guess common sense isn't common after all. Businesses that break the trust of their customers never survive so the ball is in your court to correct this. The choice is yours, if you choose to ignore customer concerns then you are ignoring the people who keep you afloat and that would cost you dearly. For now, you may say well we have a binding contract that is tight and the lawyers to back it up. The flaw with this line of argument is that the contract and lawyers do not keep you in business, customers do. Wise up

I was told by the sales person I could sign my son up with 19 days to cancel for any reason. The model and times didn't fit so the next day I called back to cancel. I was then told a different story that they cant cancel the loan process. That it was cash only for the return policy mentioned and that it was a bank stipulation not theirs. I contacted the bank and told by the bank its actually a policy from the "Tuition Solution" -(C2) furthermore I was responsible for the reduces amount of 2,217.00. I will take this to my lawyer and RevDex.com as I have tried to talk them but obviously I was lied to. After looking up reviews for their policy I did find a number of other people with similar complaints. I don't have any positive feedback for liars.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I made several attempts to contact CEducation for Cto refund my remaining balanceA couple of the emails are attached belowThe document I signed on 5/28 was an application for my son to be assessed (tested) by CEducationAt the time of assessment Cdid not discuss program cost and / or refund policies because they indicated that my son had to be assessed /tested before they could recommend the hours of instruction that we would n**d to purchase for himAt no time did Ccommunicate their refund policy at the back on the applicationbecause we pre-paid using a creditor that Crecommended ( Cprocessed the application in their office), we were skeptical that we had tp pre-pay, however Cinformed us that we would get the full refund of the remaining hours multiplied by our remaining hours.Thanks for your support and please find a couple of the emails exchanged with Cbelow.*** *** ToJinsil K**CCCEducation CCouncil *** Mark L**11/19/at 9:PMMs K**: The signed Your Tuition Solution Approval document attached is a valid contract I signed with Your Tuition Solution on 6/when we applied for financing to pay for ***'s education after we agreed on that day to the $for hoursNow this meets the definition of a contract because there was an offer, an agreement and consideration that was agreed upon on that day with Your Tuition SolutionThis contract is between Your Tuition Solution and myself and I am honoring that contractI make my monthly paymentThis contract is not in dispute.The document you refer to as a contract between me and Cis invalid because you made me complete the form as an application on 5/so that *** could be tested and assessedWe did not discuss the cost on that day as Cindicated to us that the test assessment would help in recommending the hours of tutoring *** will needLet me advise you that an application is not the same as a contractYou may not call a document a contract when the terms of the contract has not been agreed upon by both parties on the date of signing the document. Now a contract can usually be modified at anytime, as long as all parties express their consent to the changesIf you refer to the document I signed on 5/as a contract, when you altered the document after I signed it on 5/without my consent - that is my dated signature on 6/- you invalidated the contract. Please bare in mind that this contract was between myself and Your Tuition Solution and could have been used for any educational service not necessarily CeducationThe Cdocument I completed and signed on 5/was an application and on that date we had no offer, agreement or consideration agreement between the two of us. To address your statement regarding your teachers, yes I agree that you have paid the teachers that taught *** for the hours that was used, that is why we are requesting for a refund for the remaining hours.Again I am requesting for refund amount I have stated in many of my emailsI am also re-informing you that I need the refund to provide the tutoring services *** needsEvery passing day is crucial for his developmentWith every day that passes you are financially holding us hostage in providing *** the education he needsBe advised that you are preventing us financially from providing our child from getting the education he needs especially when his school IEP has confirmed his retrogression. Send me the refund of $now. Thanks*** ***
*** *** ToJinsil K**CCCEducation CCouncil *** Mark L**11/19/at 12:PMMs K**: As I have stated before, the document you refer to as the contract was completed by me as an application on May 28th for *** to be tested and assessmentCand us did not come to an agreement or contract on 5/I am at a loss why you are continuously proposing offering free extra hours when I have on numerous occasions informed you that we do not want itWe just want our refund back to secure the right education that *** needsPlease be advised that everyday that you stall or delay in refunding the money to us is impacting ***'s progress. Please send the refund to me as soon as possibleThanks.Sent from my *** Wireless *** *** ToJinsil K**CCCEducation CCouncil *** Mark L**11/18/at 7:AMMs K** and CEducation: As a result of the determination based on the re-evaluation of ***"s IEP by the Prince William County School of Special Education, *** needs special education help with mathPlease do not stall or take lightly the need for my son to receive the services he deservesI n**d the refund to secure the help *** deservesI am depending on receipt of the refund to make the paymentI besiege you to desist in denying my son the services he needs.The PWCS special education psychologist have indicated that with every passing day, the window is being closed to reverse the re-retrogression that has occurred in ***'s math specifically because he is in the special education program. I am requesting that you send the refund of $to us ommediately.*** *** ToJinsil K**CCCEducation CCouncil *** Mark L**11/17/at 7:PMMs K**: Help me understand which part of no to Cservice that you and your team do not understandWhen we informed Mr C*** of our decision to withdraw ***, Mr C*** tried vehemently to stop us from doing so to the point of offering fr** classes and teaching *** himselfMr C*** is not trained to teach kids with special needsHow does his offer help my child.? After numerous letters to Ca Ms Shiela called me and in our discussion offered that Cwould hire the private tutor for me at CrateMs Shield tried to convince me to stay with Cand even requested for me to me you again to discuss if Ccould offer me more hoursNow you are throwing in extra hoursI do not n**d any extra hours with CI have made it very clear and from all indication it appears that you are not willing to send the refund I requestedHow is this good customer service? My son is negatively impacted every day you stall in refunding me the moneyI need the refund I requested and the email back and forth should ceasePlease be advisedThanksSent from my *** Wireless *** *** ToJinsil K**CCCEducation CCouncil *** Mark L**11/17/at 7:PMI have made it very clear on numerous occasions to you, Mr C*** and Ms Shiela that we are not interested in Ceducational services as it is not working for ***I am at a loss as to why Cis continuously trying to shove service down our throatsAnd as I have stated, I signed the form as an application when *** was to be assessed by CThe product price and hours was only discussed when ***'s assessment was completed and you inserted the price and hours on the document after the date I signed the applicationYour refund policy should be communicated to customers before they are made to sign a document and Cshould communicate clearly to potential customers that they are signing a contract not an application to assess their childYou may need to reevaluate your practices. I am again requesting for my refund of dollars to enable me pay for the help that my son neds
Regards,
*** ***

We are sorry to hear the tutoring classes you purchased in November did not meet your daughter’s needs. The District Manager followed procedure and submitted the refund request on December ***.Our turnaround time to process a refund is to business daysWe apologize that this one
took longer.In order to make this right we will not charge our $cancellation fee and will refund the full amount of $9280.We appreciate your business and the opportunity to serve your daughter’s tutoring needs

From: C2 Council<[redacted]>Date: Tue, Dec 29, 2015 at 11:29 AMSubject: Fwd: Withdrawing [redacted] from C2 Program_ Revdex.com Complaint Number [redacted]To: [redacted]Cc: Jinsil K** <[redacted]>, Mark L** <[redacted]>Good Morning Ms...

[redacted]It was good to chat with you by phone, yesterday. As promised, I am forwarding you one of many attempts to come to a satisfactory agr**ment with the [redacted] family.Please review and let me contact me with any questions or concerns.Warmest Regards,Shelia C[redacted] Managing Director C2 Education ---------- Forwarded message ----------From: "C2 Council" <[redacted]>Date: Oct 24, 2015 10:17 AMSubject: Withdrawing [redacted] from C2 ProgramTo: <[redacted]>, <[redacted]>Cc: "Mark L**" <[redacted]>, "Jinsil K**" <[redacted]>Good Morning Mrs. [redacted],It was an absolute pleasure to m**t you by phone  yesterday afternoon!  Thank you so much for sharing your experience.  I apologize for any difficulty you have experienced.  As we discussed, I have attached the contract for [redacted].  Please review the back of the contract as it relates to the refund.Based on our calculation you have used 74.5 hours which is 34% of the total hours purchased (215 hrs)Our policy suggests the refund amount is 35% of the total amount $8250.00 which equals $2,887.00.Please review the attached document and let me know if you have any additional questions or concerns.  Ms K** and I will be happy to m**t with you in person at the Gainesville Center on Friday, October 30th @ 1:00pm for further consideration of this matter.Warmest Regards,Shelia C[redacted]Managing DirectorC2 Education###-###-####[redacted]   From: C2 Council<[redacted]>Date: Tue, Dec 29, 2015 at 11:42 AMSubject: Fwd: Re: Withdrawing [redacted] from C2 Program _ Revdex.com Complaint Number [redacted]To: [redacted]Cc: Jinsil K** <[redacted]>, Mark L** <[redacted]>Hello Ms [redacted]Please review additional communication below betw**n Ms [redacted] and the CEO, Ms Jinsil K** regarding the refund.Warmest Regards,Shelia C[redacted] Managing Director C2 Education ---------- Forwarded message ----------From: "Jinsil K**" <[redacted]>Date: Oct 29, 2015 10:49 PMSubject: Re: Withdrawing [redacted] from C2 ProgramTo: "[redacted]" <[redacted]>Cc: "C2 Council" <[redacted]>, "[redacted]" <[redacted]>, "Mark L**" <[redacted]>Dear Mrs. [redacted],This is Ms. K**. How are you? I have read your email regarding the refund request and want to clarify the misunderstanding.We initially considered 200 hour program, but due to its higher price, your c[redacted]ce of selection was the price of 150 hour package at $ 8250.You have asked me for the bonus hours in order to match your budget and the timeline, and we have made a great exception for your child by giving him a 65 bonus hours in addition to his regular program. We called this our 'friendship bonus hours' during our meeting. Unfortunately, when a contract is broken, the bonus hours are taken away at the same time. Tution proration is a common practice by all major education institutions. Please see the back of your contract for the details. I truly hope this email helped you with our refund processing policy. Have a good night.Sincerely,Jinsil K**On Wed, Oct 28, 2015 at 1:04 AM, [redacted] <[redacted]> wrote:Greetings:I am acknowledging receipt of your email. I disagree** with the refund amount stated in your email as it contradicts our discussion with Miss K** at the time of signing up [redacted] for C2. This amount also contradicts the amount Mr C[redacted] referenced when I spoke to him on Tuesday -  10/20. When we applied for the C2 program on 5/28/15 the policies on the reverse / back of this form was not shared with us. We were told to complete and sign this document on 5/28/15 as an application for the C2 tuition service. We did not select or make a commitment or agreement on price or service ( tuition hours) on 5/28/15. On 5/28/15, this document was not presented to us as a contract; it was presented as an application. After we submitted an application on 5/28/15, my husband and I met with Miss K** on 6/6/2015, this time to go through the product list and pricing that was detailed on a laminated document. It was during this m**ting that we opted for the 215 hours tuition plan. Miss K** informed us that with the C2 program we had to pay in advance for the hours in the plan we've opted for. We informed Miss K** that we did not have the money to pre-pay $8250 for the 215 hours. Miss K** informed us that we could apply for tuition payment credit and that if we were approved we could accept it or deny it.  We expressed concern about pre-paying for services we had not received and at this time Miss K** informed us that if we decide to withdraw our child from C2 before all the hours are used up, we would receive credit for the unused hours multiplied by the purchased hourly rate. We agreed to apply for the credit, so Miss K** entered our details in a C2 credit application system on her computer. Miss K** then submitted our application for the tuition credit; we were approved for the credit. I would like to point out that the C2 application which is dated on 5/28/15 did not include the hours or amount.  The tuition amount of $8250 and 215 hours was added to the form after we had signed the form as an application. I am considering my options in this matter and I will get back to you soon.Sincerely,[redacted]On Saturday, October 24, 2015 11:18 AM, C2 Council <[redacted]> wrote:Good Morning Mrs. [redacted],It was an absolute pleasure to m**t you by phone  yesterday afternoon!  Thank you so much for sharing your experience.  I apologize for any difficulty you have experienced.  As we discussed, I have attached the contract for [redacted].  Please review the back of the contract as it relates to the refund.Based on our calculation you have used 74.5 hours which is 34% of the total hours purchased (215 hrs)Our policy suggests the refund amount is 35% of the total amount $8250.00 which equals $2,887.00.Please review the attached document and let me know if you have any additional questions or concerns.  Ms K** and I will be happy to meet with you in person at the Gainesville Center on Friday, October 30th @ 1:00pm for further consideration of this matter.Warmest Regards,Shelia C[redacted]Managing DirectorC2 Education###-###-####[redacted]

Review: I signed up for 200 hours for SAT preparatory instruction at the C2Education located on [redacted] Fairfax, VA [redacted]My son used 171 out of the 200 hours.I talked to the program director about getting my refund. I have personally visited and talked to her, but I have been unable to get my refund. I have been told that refund is not given, if student used more then 2/3 of the total hours. When I signed up for 200 hours I was not informed about this policy.Desired Settlement: Receive my refund for the remaining hours.

We signed up for 100 hours for SAT preparatory instruction at the C2 located on XXXXX [redacted] XXXXXMy daughter used only 62 out of the 100 hours. On 12/21/2013 I talked to the program director Julie Choe about getting my refund. I have personally visited and talked to [redacted] at least twice since then, but I have been unable to get my refund from them.
Product_Or_Service: SAT1 PREP
Account_Number: XXXXXXXXXXXXXXXXXX