Caballero Property Management

Thank you very much for the follow up email regarding [redacted] and [redacted], rental property located at [redacted], case #[redacted].We have responded to the tenant(s) on 2 separate occasions.1. First response was on November 22,2014 with a Disposition of...

Rents and Deposits, along with return of the balance of their Security Deposit in the amount of $807.59. A copy of their Disposition is attached. The tenant voided their check and returned it 2. Second response was on January 8, 2015, a copy of the letter, disposition and replacement check are attached.The Refundable Deposit(s) for this rental totaled $1,050.00 NOT $1,200.00, which sum the tenants are disputing. We also gave the tenant a credit of $57.59, which represents (2) days credit we allowed the tenants to move in early as a Rent Concession, a courtesy we did not have to extend. We were more than generous with limiting and mitigating any and all deductions we made for the needed move-out repairs and cleaning that were NOT normal wea r and tear items. In fact, we did not charge the tenant for the damaged screen, we only charged for the blind. We would appreciate the Revdex.com closing out this complaint as resolved. We have gone over and above our obligation to try to effectively resolve this issue with the former tenants.

It is unfortunate that I must write this negative review but I am compelled so that those after me may not share in my abysmal experience. Regrettably Caballero Property Management Inc. is not an ethical or upstanding business. They treat tenants in the worst regards and I would argue they do not properly care for the properties they oversee.

Their offences will include small things, such as not upholding their word to send proper keys and garage remotes no matter how many times you remind them. As well as severe injury cases in which you have to come close to threatening legal action to get them to remove an africanized bee infestation that had permeated the walls of 2.5 rooms containing over 100,000 bees.

Their offences will also include lying and stealing from you as in the case of taking out fraudulent claims from your security deposit disposition. This will be followed by a long, no time frame given, battle to claim back your rightful money. Even after proof is submitted this will not be enough.

I urge any tenant looking to rent from Caballero Property Management Inc. to beware and not rent from their properties. They will lie, cheat, and steal from you. I would also urge any rental property owner to not have Caballero Property Management Inc. as their property management service. They will not take care of your rental property and will leave it derelict and in poor condition. I would finally urge any real estate company to not do business with Caballero Property Management Inc. Again they are not an ethical or upstanding business and your tenants will not be happy.

I was a renter with this company for two years. At the end of my lease, I moved out with no deductions. In fact, the manager mentioned that he was thrilled with how well I had cleaned the property. I got my security deposit back in less than 14 days, but I was sent a check for $900 dollars instead of the $1,100 as was stated on my lease. When I contacted the company, I was told that there was "a mistake" with my paperwork, and even though that was the amount that was listed on my lease, that was not correct because they had receipts for $900. They said that the only way that I could get the full deposit back was to show receipts from the money orders from when I originally moved in two years ago. Of course I do not have that because I thought that a lease was a binding contract. In their words, "A lease is no proof of payment." The lack of organization and professionalism with this business is unbelievable. While I was living in the unit, it took a year and a half to get a leak fixed, and now they are stating that they cannot abide by the lease.

Concerning the rental property located at:  [redacted]

As of 4/30/14, we no longer were contracted to manage the afore mentioned rental property.

A credit of $48.90 for the accidental double billing of a final water bill was entered for...

this account on 4/25/14.

A cash distribution check was generated on 4/25/14 and mailed to the owner for $1,354.22, check #[redacted]. 

There was an offer for our company to pay for the labor bill of $52.50 for worked performed at this home, however, it was a one time courtesy extended as a current client of Caballero Property Management, when management services were cancelled, the courtesy offer was rescinded. 

After the date of 4/25/14, a bill for materials came into our office for $46.26 for materials purchased and associated with the labor for completed work at the home on [redacted]. This invoice was misplaced by [redacted] and sent to us after 4/45/14. This is now due to our company from [redacted]. 

Any management fees that were charged to this account are standard/typical fees and were outlined in the Property Management Agreement that was signed by [redacted].  

Conclusion:

Management was concluded on 04/30/2014

There was a credit for $48.90 for a water bill

There was a cash distribution check sent for $1,354.22

Management fees charged were detailed the Property Management Agreement for this home

There is an outstanding balance due to Caballero Property Management for $46.26

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Concerning the rental property located at:  [redacted]

As of 4/30/14, we no longer were contracted to manage the afore mentioned rental property.

if you do poor job...why would I continue?  poor communication, mistake on double bill or cheating, lying.

A credit of $48.90 for the accidental double billing of a final water bill was entered for this account on 4/25/14.

A cash distribution check was generated on 4/25/14 and mailed to the owner for $1,354.22, check #[redacted]. 

I want to see the break down

There was an offer for our company to pay for the labor bill of $52.50 for worked performed at this home, however, it was a one time courtesy extended as a current client of Caballero Property Management, when management services were cancelled, the courtesy offer was rescinded. 

I am your client til end of april 2014

called him on the phone asking why his email saying one thing...but the statement came in saying another. 

he told me he regret signing a new lease for me and I left him.  He got paid $675 for finding a new tenant and he is still upset. ???

for a business to fight with a client over $52.50 ( its like taking your car to a gas station)

its not worth getting bad reputation over $52.50

There was plenty of deposit $$ left over.... the home was damaged and was not repair for new tenant to move in.

my income check was 9 days late.  I made 2 attemp of contact but no respond.

worst company my friend refer me too.  what a disappointment.  now this over $52.50.

job like this...I do better job.

After the date of 4/25/14, a bill for materials came into our office for $46.26 for materials purchased and associated with the labor for completed work at the home on [redacted]. This invoice was misplaced by [redacted] and sent to us after 4/45/14. This is now due to our company from [redacted]. 

Any management fees that were charged to this account are standard/typical fees and were outlined in the Property Management Agreement that was signed by [redacted].  

Conclusion:

Management was concluded on 04/30/2014

There was a credit for $48.90 for a water bill

There was a cash distribution check sent for $1,354.22

Management fees charged were detailed the Property Management Agreement for this home

There is an outstanding balance due to Caballero Property Management for $46.26

Regards,