Cabinet Artistry

I contacted & had my cabinet manufacturer`s representative contact (which he did) Mrs [redacted] by phone & met with her & the cabinet manufacturer`s representative at Mrs***`s homeThe representative found no issues with Mrs [redacted] cabinetry, doors & color matchThere are no issues that need to be addressedI can get the cabinet manufacturer`s report if you wantThe cabinet in question had a small fissure which was repaired (Sometimes cabinets come with small dings or dents, we field repaired to more than an acceptable level) The ONE warped door was replaced & since the stain color was off, we had it custom color matched & if you did not know it was a replacement door, you could not tell (Yes, this is in the representative`s report)The toe kick matches at more than acceptable & the shades off that Mrs [redacted] claims does not existThere are no other warped doorsHardware was not installed by my cabinet installer because Mrs [redacted] changed her mind & did not have the handles when he was there twiceThe kitchen is gorgeous, please ask her to forward you photosI emailed her three times & did not receive a response in trying to resolve this issueI can forward you these emails if you would likeMrs [redacted] did say she did not receivefunny she received & responded to other emails before the complaintsWhat is the next step? I, as a small business owner strive to provide A+ service to my clientsI have been in business since & have been a member of Revdex.com for a few years nowI do not want my record tarnishedWhat do I have to do?

Paul W is the [redacted] representative that went to the [redacted] home to do a field inspection of the alleged issuesPaul can be reached at [redacted] You can see his report, please open attachmentPaul does exist & is real, we drove together to make it easierNo conspiracy hereThe doors in question match to more than acceptable level (Please see report) so there is not an issueThe small fissure was repaired the correct way & does not pose any future problemsAgain, wood is not a perfect product & we addressedPaul could not even find the repair even after we pointed it out & the manufacturer`s warrantee remains as in the reportThe original wall cabinet door was replaced & custom color matched to again a more than acceptable standardPlease ask Mr [redacted] to send you a photoI could go on & on about how wood takes stain & there are different grains & the way the light hits the woodPlease ask Mrs [redacted] about her beautiful oak flooring which has about different distinct colorsIt is a natural productThe toe kick issues that were originally pointed out by Mrs [redacted] were addressed by toning darker some of the lighter areasWe were also told by Mrs [redacted] that when the sun shines through the front door and reflects off the cabinet`s side toe kick it appears lighterYes, sun light can alter the stain`s appearance just like at night or a cloudy day can alter it as wellUnfortunately we cannot control the sunMrs [redacted] also asked us to stain the toe kicks much darker than the cabinets just to see "If she would like it" & if not stain them back to the original correct/acceptable colorThe cabinet door hinges have a six way adjustment & the doors were properly alignedAgain, this issue came to light weeks after the cabinetry was in the homeThere is not an issue with a warped door here thus no reason to take door off cabinetThe witness was Mrs***`s momMrs [redacted] to my knowledge changed her mind multiple times regarding the cabinet handle size & location & did not have the desired handles at the jobsite twice when my installer was thereHe would have installed at that timeMrs [redacted] & the mom insisted that I attach these handles at the time of the inspection or call someone to come to their home "now"This was not reasonable Mr& Mrs [redacted] almost always promptly returned my emails before these alleged issuesI did receive one voicemail message which was on my company`s voicemail after closing hours & I returned called the following day to follon Paul`s visitMrs [redacted] knows my hours of operation & has called during work hours in the pastPlease see the manufacturer`s report & call Paul W to get his takeIf possible can you send a Revdex.com representative to the [redacted] home to see firsthandThey have a beautiful complete kitchenI have fulfilled my responsibilities as to our agreementThe [redacted] `s owe Cabinet Artistry a final payment & refuse to keep their word & honor the agreementThey hide behind these alleged issues that do not existThank you

Paul W is the *** *** representative that went to the *** home to do a field inspection of the alleged issuesPaul can be reached at ***You can see his report, please open attachmentPaul does exist & is real, we drove together to make it easierNo conspiracy here.The doors in question match to more than acceptable level (Please see report) so there is not an issue.The small fissure was repaired the correct way & does not pose any future problemsAgain, wood is not a perfect product & we addressedPaul could not even find the repair even after we pointed it out & the manufacturer`s warrantee remains as in the report.The original wall cabinet door was replaced & custom color matched to again a more than acceptable standardPlease ask Mr*** to send you a photoI could go on & on about how wood takes stain & there are different grains & the way the light hits the woodPlease ask Mrs*** about her beautiful oak flooring which has about different distinct colorsIt is a natural product.The toe kick issues that were originally pointed out by Mrs*** were addressed by toning darker some of the lighter areasWe were also told by Mrs*** that when the sun shines through the front door and reflects off the cabinet`s side toe kick it appears lighterYes, sun light can alter the stain`s appearance just like at night or a cloudy day can alter it as wellUnfortunately we cannot control the sunMrs*** also asked us to stain the toe kicks much darker than the cabinets just to see "If she would like it" & if not stain them back to the original correct/acceptable color.The cabinet door hinges have a six way adjustment & the doors were properly alignedAgain, this issue came to light weeks after the cabinetry was in the homeThere is not an issue with a warped door here thus no reason to take door off cabinetThe witness was Mrs***`s mom.Mrs*** to my knowledge changed her mind multiple times regarding the cabinet handle size & location & did not have the desired handles at the jobsite twice when my installer was thereHe would have installed at that timeMrs*** & the mom insisted that I attach these handles at the time of the inspection or call someone to come to their home "now"This was not reasonableMr& Mrs*** almost always promptly returned my emails before these alleged issuesI did receive one voicemail message which was on my company`s voicemail after closing hours & I returned called the following day to follow-up on Paul`s visitMrs*** knows my hours of operation & has called during work hours in the past..Please see the manufacturer`s report & call Paul W to get his takeIf possible can you send a Revdex.com representative to the *** home to see firsthandThey have a beautiful complete kitchenI have fulfilled my responsibilities as to our agreementThe ***`s owe Cabinet Artistry a final payment & refuse to keep their word & honor the agreementThey hide behind these alleged issues that do not exist.Thank you

Complaint: ***
I am rejecting this response because:
Please see attached letter.Thank you
Regards,
***

Complaint: ***
I am rejecting this response because:
Please see attached letter.Thank you
Regards, ***

Paul W is the [redacted] representative that went to the [redacted] home to do a field inspection of the alleged issues. Paul can be reached at [redacted]. You can see his report, please open attachment. Paul does exist & is real, we drove together to make it easier. No conspiracy here.
The doors in question match to more than acceptable level (Please see report) so there is not an issue.
The small fissure was repaired the correct way & does not pose any future problems. Again, wood is not a perfect product & we addressed. Paul could not even find the repair even after we pointed it out & the manufacturer`s warrantee remains as in the report.
The original wall cabinet door was replaced & custom color matched to again a more than acceptable standard. Please ask Mr. [redacted] to send you a photo. I could go on & on about how wood takes stain & there are different grains & the way the light hits the wood. Please ask Mrs. [redacted] about her beautiful oak flooring which has about 6 different distinct colors. It is a natural product.
The toe kick issues that were originally pointed out by Mrs. [redacted] were addressed by toning darker some of the lighter areas. We were also told by Mrs. [redacted] that when the sun shines through the front door and reflects off the cabinet`s side toe kick it appears lighter. Yes, sun light can alter the stain`s appearance just like at night or a cloudy day can alter it as well. Unfortunately we cannot control the sun. Mrs. [redacted] also asked us to stain the toe kicks much darker than the cabinets just to see "If she would like it" & if not stain them back to the original correct/acceptable color.
The cabinet door hinges have a six way adjustment & the doors were properly aligned. Again, this issue came to light weeks after the cabinetry was in the home. There is not an issue with a warped door here thus no reason to take door off cabinet. The witness was Mrs. [redacted]`s mom.
Mrs. [redacted] to my knowledge changed her mind multiple times regarding the cabinet handle size & location & did not have the desired handles at the jobsite twice when my installer was there. He would have installed at that time. Mrs. [redacted] & the mom insisted that I attach these handles at the time of the inspection or call someone to come to their home "now". This was not reasonable
Mr. & Mrs. [redacted] almost always promptly returned my emails before these alleged issues. I did receive one voicemail message which was on my company`s voicemail after closing hours & I returned called the following day to follow-up on Paul`s visit. Mrs. [redacted] knows my hours of operation & has called during work hours in the past..
Please see the manufacturer`s report & call Paul W to get his take. If possible can you send a Revdex.com representative to the [redacted] home to see firsthand. They have a beautiful complete kitchen. I have fulfilled my responsibilities as to our agreement. The [redacted]`s owe Cabinet Artistry a final payment & refuse to keep their word & honor the agreement. They hide behind these alleged issues that do not exist.
Thank you. .

I contacted & had my cabinet manufacturer`s representative contact (which he did) Mrs. [redacted] by phone & met with her & the cabinet manufacturer`s representative at Mrs. [redacted]`s home. The representative found no issues with Mrs. [redacted] cabinetry, doors & color match. There are no...

issues that need to be addressed. I can get the cabinet manufacturer`s report if you want. The cabinet in question had a small fissure which was repaired (Sometimes cabinets come with small dings or dents, we field repaired to more than an acceptable level) The ONE warped door was replaced & since the stain color was off, we had it custom color matched & if you did not know it was a replacement door, you could not tell (Yes, this is in the representative`s report). The toe kick matches at more than acceptable & the 3 shades off that Mrs. [redacted] claims does not exist. There are no other warped doors. Hardware was not installed by my cabinet installer because Mrs. [redacted] changed her mind & did not have the handles when he was there ................. twice. The kitchen is gorgeous, please ask her to forward you photos. I emailed her three times & did not receive a response in trying to resolve this issue. I can forward you these emails if you would like. Mrs. [redacted] did say she did not receive...... funny she received & responded to other emails before the complaints. What is the next step? I, as a small business owner strive to provide A+ service to my clients. I have been in business since 1989 & have been a member of Revdex.com for a few years now. I do not want my record tarnished. What do I have to do?

Review: Cracked lazy Susan cabinet - The cabinet was glued, clamped and screwed to put it back together. The cabinet was then sanded, touched up and spray lacquer was used to hide the cracks. The dealer hid damage and onsite repair from us. We noticed the field repair while cleaning. Uncertain if this damaged cabinet will hold up under regular use.

Stain Mismatch:

- Received a badly warped cabinet door - Replacement door was field stained to match cabinets. The field stain does not match manufacturer's stain.

- Toe kick base molding does not match (3+ shades lighter).

- Second warped door (sits next to the first warped door). Dealer hid finding from us and is unwilling to discuss.

- Refused to install hardware.Desired Settlement: Gus B, owner of Cabinet Artistry, openly admits that there are issues with the new cabinets, but has stated that he is unwilling to do anything to rectify these issues. He simply stated that we will have to accept the mismatched and damaged cabinets as is.

We are facing the following additional out of pocket costs:

- Refinishing of existing cabinet door and base molding to match the existing cabinet stain color.

- Additional costs associated with future repairs to the damaged Lazy Susan cabinet.

- Warped door - We will have to seek an out of pocket replacement.

Business

Response:

I contacted & had my cabinet manufacturer`s representative contact (which he did) Mrs. [redacted] by phone & met with her & the cabinet manufacturer`s representative at Mrs. [redacted]`s home. The representative found no issues with Mrs. [redacted] cabinetry, doors & color match. There are no issues that need to be addressed. I can get the cabinet manufacturer`s report if you want. The cabinet in question had a small fissure which was repaired (Sometimes cabinets come with small dings or dents, we field repaired to more than an acceptable level) The ONE warped door was replaced & since the stain color was off, we had it custom color matched & if you did not know it was a replacement door, you could not tell (Yes, this is in the representative`s report). The toe kick matches at more than acceptable & the 3 shades off that Mrs. [redacted] claims does not exist. There are no other warped doors. Hardware was not installed by my cabinet installer because Mrs. [redacted] changed her mind & did not have the handles when he was there ................. twice. The kitchen is gorgeous, please ask her to forward you photos. I emailed her three times & did not receive a response in trying to resolve this issue. I can forward you these emails if you would like. Mrs. [redacted] did say she did not receive...... funny she received & responded to other emails before the complaints. What is the next step? I, as a small business owner strive to provide A+ service to my clients. I have been in business since 1989 & have been a member of Revdex.com for a few years now. I do not want my record tarnished. What do I have to do?

Business

Response:

Paul W is the [redacted] representative that went to the [redacted] home to do a field inspection of the alleged issues. Paul can be reached at [redacted]. You can see his report, please open attachment. Paul does exist & is real, we drove together to make it easier. No conspiracy here.The doors in question match to more than acceptable level (Please see report) so there is not an issue.The small fissure was repaired the correct way & does not pose any future problems. Again, wood is not a perfect product & we addressed. Paul could not even find the repair even after we pointed it out & the manufacturer`s warrantee remains as in the report.The original wall cabinet door was replaced & custom color matched to again a more than acceptable standard. Please ask Mr. [redacted] to send you a photo. I could go on & on about how wood takes stain & there are different grains & the way the light hits the wood. Please ask Mrs. [redacted] about her beautiful oak flooring which has about 6 different distinct colors. It is a natural product.The toe kick issues that were originally pointed out by Mrs. [redacted] were addressed by toning darker some of the lighter areas. We were also told by Mrs. [redacted] that when the sun shines through the front door and reflects off the cabinet`s side toe kick it appears lighter. Yes, sun light can alter the stain`s appearance just like at night or a cloudy day can alter it as well. Unfortunately we cannot control the sun. Mrs. [redacted] also asked us to stain the toe kicks much darker than the cabinets just to see "If she would like it" & if not stain them back to the original correct/acceptable color.The cabinet door hinges have a six way adjustment & the doors were properly aligned. Again, this issue came to light weeks after the cabinetry was in the home. There is not an issue with a warped door here thus no reason to take door off cabinet. The witness was Mrs. [redacted]`s mom.Mrs. [redacted] to my knowledge changed her mind multiple times regarding the cabinet handle size & location & did not have the desired handles at the jobsite twice when my installer was there. He would have installed at that time. Mrs. [redacted] & the mom insisted that I attach these handles at the time of the inspection or call someone to come to their home "now". This was not reasonableMr. & Mrs. [redacted] almost always promptly returned my emails before these alleged issues. I did receive one voicemail message which was on my company`s voicemail after closing hours & I returned called the following day to follow-up on Paul`s visit. Mrs. [redacted] knows my hours of operation & has called during work hours in the past..Please see the manufacturer`s report & call Paul W to get his take. If possible can you send a Revdex.com representative to the [redacted] home to see firsthand. They have a beautiful complete kitchen. I have fulfilled my responsibilities as to our agreement. The [redacted]`s owe Cabinet Artistry a final payment & refuse to keep their word & honor the agreement. They hide behind these alleged issues that do not exist.Thank you. .

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Please see attached letter.Thank you.

Regards,

[redacted]