Cabinet Concepts & Interiors

From: Steven Y[redacted]<[redacted]@arlingtonva.us>Date: Fri, Feb 26, 2016 at 4:53 PMSubject: FW: RE: RE: [redacted].com [redacted]...

[redacted] Revdex.com ComplaintTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: [redacted] <[redacted].com>Please review the email string below and close the complaint.  Unfortunately, the Revdex.com website doesn’t allow me to respond on line.  Thanks for providing your email handle. Steve Y[redacted]Transit Operations Manager###-###-####; Fax ###-###-####www.arlingtontransit.com From: [redacted] [mailto:[redacted].com] Sent: Thursday, February 25, 2016 11:50 AMTo: '[redacted]' <[redacted].com>Cc: [redacted] <[redacted].com>; Steven Y[redacted] <[redacted]@arlingtonva.us>Subject: RE: RE: RE: [redacted].com [redacted] Revdex.com Complaint [redacted]: The [redacted] arrived this morning, I just processed the refund for your February pass.  This refund involved two independent returns back to your [redacted], one for $130.00 and another for $16.00.  In addition, I was able to go back to your January ticket and refund the $16.00 that you paid on your [redacted] to help cover some of the costs of the [redacted] shipping back to us.  The total amount that you will see returned back to your [redacted] will be $166.00.  Refunds can take up to 72 business hours to appear back onto your account. Thank you for helping me resolve this issue for you and please let me know how I can further assist you in the future.[redacted]Vice President, TDM Sales and Operations[redacted] and [redacted].com###-###-#######-###-#### (fax) From: [redacted] [mailto:[redacted].com] Sent: Wednesday, February 24, 2016 3:01 PMTo: [redacted] <[redacted].com>Subject: Re: RE: RE: [redacted].com [redacted] Revdex.com Complaint Sir,  I sent the ticket via [redacted] and it should arrive at the below address tomorrow morning.    v/r[redacted]---- On Tue, 23 Feb 2016 15:23:28 -0500 [redacted] <[redacted].com> wrote ----Yes, if using [redacted], you can send to: [redacted].com[redacted]Suite [redacted]Arlington, VA [redacted]###-###-#### Thanks[redacted]Vice President, TDM Sales and Operations[redacted] and [redacted].com###-###-#######-###-#### (fax) From: [redacted] [mailto:[redacted].com] Sent: Tuesday, February 23, 2016 3:11 PMTo: [redacted] <[redacted].com>Subject: Re: RE: [redacted].com [redacted] Revdex.com Complaint [redacted],Would you accept [redacted] in the event I'm not able to make it to the post office by close of businessV/R[redacted]---- On Tue, 23 Feb 2016 12:16:06 -0500 [redacted] <[redacted].com> wrote ----[redacted]: That address is correct. Thanks[redacted] Vice President, TDM Sales and Operations[redacted] and [redacted].com###-###-#######-###-#### (fax)-------- Original message --------From: [redacted] <[redacted].com> Date: 02/23/2016 11:57 AM (GMT-05:00) To: [redacted] <[redacted].com> Subject: Re: [redacted].com [redacted] Revdex.com Complaint[redacted],Thank you for responding. I am currently at work and I was not able to answer at that particular time. In response to the letter, yes that is correct it still remains unopened. I will send it off certified mail. The below address is what I have for your location. Please let me know if this is correct before I send it off.[redacted].comPO Box [redacted]Arlington, VA [redacted]V/R[redacted]---- On Tue, 23 Feb 2016 08:23:38 -0500 [redacted] <[redacted].com> wrote ----[redacted]: I received your Revdex.com (Revdex.com) complaint regarding the returning of an unused/unopened monthly pass (February 2016) that you received by mail.  I dialed the telephone number that you provided and there was no answer and the voicemail had not yet been set up, so I could not leave a message (###-###-####).  You initially contacted us on January 15th regarding the returning of a monthly pass for February that is no longer needed. You were advised on the 15th to return that ticket to us.  Our agent recommended a trackable means (Certified or Priority) to expedite the shipping process.  On February 19th @ 7:33AM, our email agent responded to your second request about sending the ticket back to us.  At that time, the ticket has been in your possession for over a month and we charged your [redacted] for the transit subsidy amount from your employer that was never received by us ($130).  This charge was used to completely pay off the $146 value of your month February 2016 ticket (Zone 9-Zone6). I have reviewed your account and I have noticed that we have still not received your February returned ticket back in the mail.  Can you please send that ticket back to our office to allow us to process a full refund back to your [redacted].  In your Revdex.com complaint, you stated that you never used the ticket and the envelope has yet to be opened.  The VRE requires us to pay them for every ticket that we produce and send out to customers, they (VRE) do not know whether or not you have used your monthly pass that we mailed to you per your request on January 13th, 2016.At the present time, you simply need to mail us the ticket back, once the ticket has been received, we will provide you with a refund.  We cannot refund your payment until the ticket is received.  You can return the ticket back to us via regular first class US Mail if that is your choice.  This typically takes 4-7 days to arrive in our office.  Your refund will be processed as soon as the ticket arrives.Thanks and please let me know how I can further assist you?[redacted]Vice President, TDM Sales and Operations[redacted] and [redacted].com###-###-#######-###-#### (fax)

I've referred this complaint to [redacted], as this pertains to his operation ([redacted]), not Arlington Transit. His email is [redacted]@[redacted].com