Cabinets and Beyond Ltd.

On May [redacted], [redacted], our customer [redacted], called to inform us that the unit purchased, a Manitowoc UC-0310W NEO Under counter Ice Maker, was damaged.  [redacted] submitted pictures of the damages which were forwarded to Manitowoc/United Refrigeration.   It was determined that the...

damages to the box were consistent with the damages to the unit per the pictures he submitted.  After confirming with [redacted] that the shipment was signed for free and clear, [redacted] was advised to contact the carrier and file a concealed freight claim.  This is noted both on our shipping policy, which our cus[redacted]ers must initial prior to checkout, and on our cus[redacted]er’s order confirmation emailed to him on May [redacted].   On May [redacted], after further communication with [redacted], he confirmed that the unit has a damaged door frame and door track.  Both damages were confirmed with the pictures he submitted.  We agreed to purchase the damaged parts at no additional charge.  A service call was arranged with Turner Commercial Refrigeration to replace the damaged parts and invoice us.On Saturday, May [redacted], [redacted] sent an email stating the unit was not making any ice. On Monday, June *, 2015, I scheduled a service call with Turner Commercial to service the unit under warranty.   On the afternoon of June [redacted], I received a call from [redacted] of Turner Commercial, who advised me the unit was severely damaged and that the screws were sheared off completely.  In his expert opinion, the unit was either dropped from a significant height or took some other blunt force hit.  Federal Express has denied the concealed freight claim.   In their findings, they determined  the outside of the packaging does have some dents and band indention's, but nothing to reflect the type of damage Turner Commercial reported.