Cabral Western Motors, Inc.

We took the vehicle on trade from a customer, had it safety inspected in our shop and deemed it safe to sell on our lot. The auction disclosure was never known to our staff. Ms*** has chosen litigation, our attorneys will handle her misguided allegations

This is in response to the allegations brought forth in complaint #12081641. Cabral Western Motors did sell a Kia Optima to *** ***. The Kia Optima was put through a complete safety inspection prior to being offered for sale on the lot. During the purchse the customer requested we check the alignment and also touch up scratches. After the sale the customer returned to have the alignment checked and also to have the scratches touched up. We explained to the customer that a touch up is different than repainting an area on the vehicle and they were ok with the touch up. After the touch up the customer was not happy with the result and wanted something different done. *** then explained to the customer that if they wanted something different done they could take their vehicle to a paint shop we deal with for an estimate. *** was very clear that this would be at the expense of the customer and since we do business with the paint shop we could get them a discount. The customer then took the vehicle by the paint shop and returned to tell us the amount. We stated that we never agreed to repaint the areas and that this would be at their expense. In fact when doing the paperwork for the deal we did note on the due bill we would touch up the scratches for the customer. We have completed the touch up. On April 3, a phone call was sent to me, *** ***, and on the other line was ***. She began to explain what she was experiencing and wanted resolution on her concerns. I stated to her that we did agree to touch up the vehicle and we had performed the touch up work. I informed her that we used an outside vendor to do our touch up work and that if she was not happy we could check with our vendor to make sure that was the best he could do. She then stated she was not happy began saying derogatory comments to me and began calling me names. I answered each of her questions based off of the work that had been completed. She asked to bring the vehicle back and I asked her if she purchased a contract cancellation agreement for a pre owned vehicle and she said no. Then she stated she was going t6o return the vehicle and I let her know that would be between her and the finance company that funded her loan. I stated she would have to contact the finance company that funded her loan. She didnt like things were not going how she wanted them to and continued with the abusive talk with name calling. The entire time on the phone she was twisting things I said and trying to make throw them back into my face and accuse me of something that was false. The entire time I repeated to *** that the work had been completed and that there would not be any additional work done. After about minutes on the phone she finally said some derogatory things to me and then hung up on me. During this entire time I remained calm and stated the facts. Here at the dealership we pre apply all interior and exterior paint protection products to the vehicles we sell. When the customer decided they want to purchase the interior exterior pain protection the fill out a form in finance. This form indicates the coverages and also what to do in the event of a claim. When signed the consumer will get a copy of this form. When the customer called back to cancel this I stated it was already applied to the vehicle she became mad an told me it was not done. In fact it has been done. We make an appointment to have the customer bring the vehicle back to make sure the product is performing correctly. At this time we also re clean and check the areas to make sure the application is done properly. We do not provide any documentation other than what the customer would have signed when the elected to purchase the Zurich Shield product. This customer has those copies. We did not do anything wrong and we performed all work that was promised to be done

I am rejecting this response because:  The 2014 Kia has been a nightmare and we’ve been working with Revdex.com for over a month now.  There are too many inconsistencies within Cabral Western Motor’s Responses to my issues and concerns:The Kia’s Service Engine light came on, and the code says P0455 and is an issue with the Fuel Evaporative Emission System. The car was taken to KIA COUNTRY to address the service needed, and there is an appointment for service Friday, May 12, 2017 to resolve this emission leak. If the vehicle went through a proper inspection, as Cabral Western Motors had assured me it did, this issue would have been found prior to sale. The Due Bill clearly states the number one item was “Dealer to APPLY Shield” – meaning shield was not applied to vehicle at time of purchase or prior to. I was sold, at time of sale, the shield to be applied at a later date. After the horrible paint touch up job, I requested my money back and not to have the Shield applied and Cabral Western Motors lied and said it was already applied and the appointment was to “check” if it was “working”. It makes no sense, whatsoever, to sell a shield at time of purchase, but then claim it’s already applied to a vehicle. This is complete FRAUD. Cabral Western Motors keeps stating it was already applied to the car and it was a follow up to “check” which is a complete LIE. Two weeks after sale, the Service department confirmed to my daughter the shield was applied THAT DAY and the car was kept inside when she took it in for what management says was to “check” it. Cabral Western Motors agreed to fix the emergency break and chip on the windshield and declined when we arrived for the dealer scheduled appointment. I called within the first week to return the car back and because I didn’t pay the $500 “Take Back Guarantee” for the car, I have had nothing but stress and a nightmare. I paid nearly $500 at the time of purchase for a Shield that was false advertising and fraud. I’ve done my part - I paid nearly $500 at time of purchase, notified Cabral Western Motors within the first week, and I DO NOT WANT THE CAR.

On March 21, 2017 Cabral sold a 2014 Kia Optima to this customer.  At the time of the sale the customer noticed some scratches on the vehicle and wanted them to be touched up.  Cabral did agree to do touch up on the scratches and we put it on a due bill so the work would be...

performed.  We mad an appointment for the customer to bring the vehicle in on a Friday to get the touch up done as we use an outside vendor to do our touch up work.  The customer had the work completed and picked up the vehicle and left.  Then the customer returned and spoke to [redacted] and stated she was not happy with the work done and wanted them to be done differently.  [redacted] stated that a touch up is different than repainting an area.  The customer asked what her options were and [redacted] explained that we had agreed to a touch up and that if they wanted it done differently they could go to a paint shop and get an estimate, but that the customer would have to pay for that.  The customer then said ok and left.  Then the customer called [redacted] to let him know of the amount and [redacted] stated he would not be repainting the vehicle and that he agreed to touch up the scratches and the touch up work had already been completed.  The customer then asked to speak to [redacted] manager and the call was transferred to me [redacted].  The customer immediately began demanding that we pay the bill to repaint the vehicle and calling me names and saying means things.  I stated to the customer that we agreed to touch up the scratches not repaint the vehicle.  I did let the customer know since we use an outside vendor to do our touch up work that if she wasnt happy she could bring it in on a Friday and we could have the vendor look at his work and make sure it was his best that he could do.  This option would not work for the customer as the name calling continued and she started making threats.  The phone call lasted over 22 minutes and I restated that we agreed to touch up the scratches and never agreed to repaint the vehicle.  Then the customer began threatening me about posting negative online reviews and contacting the Revdex.com and hung up.  Cabral Chrysler Jeep Dodge Ram agreed to touch up the scratches and the work was completed.  We have tried to assist this customer as she stated her vehicle pulled when driving and we even did an alignment to be helpful as a good gesture.  We have tried to assist this customer and Cabral has performed all the work promised.

I am rejecting this response because:No comment.

Revdex.com:
Please reach out for additional information. I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 Thank you,[redacted]

Business states that they are aware of the customer issues. The business is not in complete agreement with the statements presented in the complaint. Business has been in contact directly with the consumer regarding the resolution of the matter and even attempted to contact the customer...

 directly this morning, unsuccessfully. The business is willing to make a reasonable attempt to resolve the matter but would like the customer to please contact them directly so a feasible resolution may be reached.

HAD WORK DONE BY CABRAL SERVICE DEPT. DID NOT FIX PROBLEM CORRECTLY WENT TO TURLOCK DODGE FOR SECOND OPINION SERVICE TECH.AT TURLOCK DODGE SHOWED ME PROBLEM AND SAID IT WAS NOT DONE CORRECTLY. WENT BACK TO CABRAL AND SEE IF THEY WOULD FIX PROBLEM AND THEY SAID THERE WAS NO PROBLEM SERVICE MANAGER WOULD NOT LISTEN VERY UPSET PAID ABOUT $1300 FOR A JOB DONE HALF [redacted] DONE !! WOULD NOT TELL ANYBODY TO GO THERE BEWARE .

Review: We have taken our vehicle into Cabral Dodge 5 times for the same issue. The first visit, they replaced a transponder for $300 and said the problem was fixed. The very next day when we drove the car, the same issue came up so we called them back. This time, they said it was our window tint causing the tire issue so they moved our back tires to the front and said the problem was fixed. The very next day, the light returned. We called them back and took the car back in. This time, they said they could not get the light to come on. We picked up our car and immediately the light came back on. We took our car back and again, they said they could not get the light to come on. As soon as we got in the vehicle, the light was on again. We took the car in while the light was on and now they say it's a different problem that will cost another $300. We see the exact same issue and do not believe the original $300 fixed it. We believe that they are giving us the run around and have no clue what is wrong or how to fix it. We don't want to keep paying for problems that they are making up. We want the exact problem fixed.Desired Settlement: We would like our $300 for the initial repair refunded and credited towards what they say is the issue currently. Or, the $300 given back to us so that we can go to another dealer and see if they can solve the issue.

Business

Response:

Business states that they are aware of the customer issues. The business is not in complete agreement with the statements presented in the complaint. Business has been in contact directly with the consumer regarding the resolution of the matter and even attempted to contact the customer directly this morning, unsuccessfully. The business is willing to make a reasonable attempt to resolve the matter but would like the customer to please contact them directly so a feasible resolution may be reached.