I am rejecting this response because: The Kia has been a nightmare and we’ve been working with Revdex.com for over a month now There are too many inconsistencies within Cabral Western Motor’s Responses to my issues and concerns:The Kia’s Service Engine light came on, and the code says Pand is an issue with the Fuel Evaporative Emission SystemThe car was taken to KIA COUNTRY to address the service needed, and there is an appointment for service Friday, May 12, to resolve this emission leakIf the vehicle went through a proper inspection, as Cabral Western Motors had assured me it did, this issue would have been found prior to saleThe Due Bill clearly states the number one item was “Dealer to APPLY Shield” – meaning shield was not applied to vehicle at time of purchase or prior toI was sold, at time of sale, the shield to be applied at a later dateAfter the horrible paint touch up job, I requested my money back and not to have the Shield applied and Cabral Western Motors lied and said it was already applied and the appointment was to “check” if it was “working”It makes no sense, whatsoever, to sell a shield at time of purchase, but then claim it’s already applied to a vehicleThis is complete FRAUDCabral Western Motors keeps stating it was already applied to the car and it was a follow up to “check” which is a complete LIETwo weeks after sale, the Service department confirmed to my daughter the shield was applied THAT DAY and the car was kept inside when she took it in for what management says was to “check” itCabral Western Motors agreed to fix the emergency break and chip on the windshield and declined when we arrived for the dealer scheduled appointmentI called within the first week to return the car back and because I didn’t pay the $“Take Back Guarantee” for the car, I have had nothing but stress and a nightmareI paid nearly $at the time of purchase for a Shield that was advertising and fraudI’ve done my part - I paid nearly $at time of purchase, notified Cabral Western Motors within the first week, and I DO NOT WANT THE CAR
On March 21, Cabral sold a Kia Optima to this customer At the time of the sale the customer noticed some scratches on the vehicle and wanted them to be touched up Cabral did agree to do touch up on the scratches and we put it on a due bill so the work would be performed We mad an appointment for the customer to bring the vehicle in on a Friday to get the touch up done as we use an outside vendor to do our touch up work The customer had the work completed and picked up the vehicle and left Then the customer returned and spoke to [redacted] and stated she was not happy with the work done and wanted them to be done differently [redacted] stated that a touch up is different than repainting an area The customer asked what her options were and [redacted] explained that we had agreed to a touch up and that if they wanted it done differently they could go to a paint shop and get an estimate, but that the customer would have to pay for that The customer then said ok and left Then the customer called [redacted] to let him know of the amount and [redacted] stated he would not be repainting the vehicle and that he agreed to touch up the scratches and the touch up work had already been completed The customer then asked to speak to [redacted] manager and the call was transferred to me [redacted] The customer immediately began demanding that we pay the bill to repaint the vehicle and calling me names and saying means things I stated to the customer that we agreed to touch up the scratches not repaint the vehicle I did let the customer know since we use an outside vendor to do our touch up work that if she wasnt happy she could bring it in on a Friday and we could have the vendor look at his work and make sure it was his best that he could do This option would not work for the customer as the name calling continued and she started making threats The phone call lasted over minutes and I restated that we agreed to touch up the scratches and never agreed to repaint the vehicle Then the customer began threatening me about posting negative online reviews and contacting the Revdex.com and hung up Cabral Chrysler Jeep Dodge Ram agreed to touch up the scratches and the work was completed We have tried to assist this customer as she stated her vehicle pulled when driving and we even did an alignment to be helpful as a good gesture We have tried to assist this customer and Cabral has performed all the work promised
Business states that they are aware of the customer issuesThe business is not in complete agreement with the statements presented in the complaintBusiness has been in contact directly with the consumer regarding the resolution of the matter and even attempted to contact the customer directly this morning, unsuccessfullyThe business is willing to make a reasonable attempt to resolve the matter but would like the customer to please contact them directly so a feasible resolution may be reached
I am rejecting this response because: The Kia has been a nightmare and we’ve been working with Revdex.com for over a month now There are too many inconsistencies within Cabral Western Motor’s Responses to my issues and concerns:The Kia’s Service Engine light came on, and the code says Pand is an issue with the Fuel Evaporative Emission SystemThe car was taken to KIA COUNTRY to address the service needed, and there is an appointment for service Friday, May 12, to resolve this emission leakIf the vehicle went through a proper inspection, as Cabral Western Motors had assured me it did, this issue would have been found prior to saleThe Due Bill clearly states the number one item was “Dealer to APPLY Shield” – meaning shield was not applied to vehicle at time of purchase or prior toI was sold, at time of sale, the shield to be applied at a later dateAfter the horrible paint touch up job, I requested my money back and not to have the Shield applied and Cabral Western Motors lied and said it was already applied and the appointment was to “check” if it was “working”It makes no sense, whatsoever, to sell a shield at time of purchase, but then claim it’s already applied to a vehicleThis is complete FRAUDCabral Western Motors keeps stating it was already applied to the car and it was a follow up to “check” which is a complete LIETwo weeks after sale, the Service department confirmed to my daughter the shield was applied THAT DAY and the car was kept inside when she took it in for what management says was to “check” itCabral Western Motors agreed to fix the emergency break and chip on the windshield and declined when we arrived for the dealer scheduled appointmentI called within the first week to return the car back and because I didn’t pay the $“Take Back Guarantee” for the car, I have had nothing but stress and a nightmareI paid nearly $at the time of purchase for a Shield that was advertising and fraudI’ve done my part - I paid nearly $at time of purchase, notified Cabral Western Motors within the first week, and I DO NOT WANT THE CAR
On March 21, Cabral sold a Kia Optima to this customer At the time of the sale the customer noticed some scratches on the vehicle and wanted them to be touched up Cabral did agree to do touch up on the scratches and we put it on a due bill so the work would be performed We mad an appointment for the customer to bring the vehicle in on a Friday to get the touch up done as we use an outside vendor to do our touch up work The customer had the work completed and picked up the vehicle and left Then the customer returned and spoke to [redacted] and stated she was not happy with the work done and wanted them to be done differently [redacted] stated that a touch up is different than repainting an area The customer asked what her options were and [redacted] explained that we had agreed to a touch up and that if they wanted it done differently they could go to a paint shop and get an estimate, but that the customer would have to pay for that The customer then said ok and left Then the customer called [redacted] to let him know of the amount and [redacted] stated he would not be repainting the vehicle and that he agreed to touch up the scratches and the touch up work had already been completed The customer then asked to speak to [redacted] manager and the call was transferred to me [redacted] The customer immediately began demanding that we pay the bill to repaint the vehicle and calling me names and saying means things I stated to the customer that we agreed to touch up the scratches not repaint the vehicle I did let the customer know since we use an outside vendor to do our touch up work that if she wasnt happy she could bring it in on a Friday and we could have the vendor look at his work and make sure it was his best that he could do This option would not work for the customer as the name calling continued and she started making threats The phone call lasted over minutes and I restated that we agreed to touch up the scratches and never agreed to repaint the vehicle Then the customer began threatening me about posting negative online reviews and contacting the Revdex.com and hung up Cabral Chrysler Jeep Dodge Ram agreed to touch up the scratches and the work was completed We have tried to assist this customer as she stated her vehicle pulled when driving and we even did an alignment to be helpful as a good gesture We have tried to assist this customer and Cabral has performed all the work promised
I am rejecting this response because:No comment
Business states that they are aware of the customer issuesThe business is not in complete agreement with the statements presented in the complaintBusiness has been in contact directly with the consumer regarding the resolution of the matter and even attempted to contact the customer directly this morning, unsuccessfullyThe business is willing to make a reasonable attempt to resolve the matter but would like the customer to please contact them directly so a feasible resolution may be reached