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Cabrillo Credit Union

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Cabrillo Credit Union Reviews (2)

Review: For over a few months now I have been in the negative in my bank account. I received my paycheck by direct deposit and the Credit Union “Cabrillo Credit Union” covered my expenditures for up to roughly a $1000.00 over buy by adding on $25.00 charges for each transaction. However this last paycheck it stopped abruptly and without warning. The week prior I called the bank to assure that certain transactions would still go through even though I was over drafted. The clerk said that each transaction that had the routing number and account or was by check would go through. Well, to my dismay none of them went through and the bank stopped letting me overdraft but did decide to charge the normal fee of $25.00 for each transaction. I called the bank once I found out 9 charges of 25.00 dollars hit my account with no bill payment be successful. I asked for a refund they gave me 5 refunds instead of the 9 saying it was not their fault.

Well according to what the previous teller told me the bills were going to go through. On 9/2/2013 I asked the bank to put my account a freeze. The teller told me she could not do so; and of course I concurred a few more charges. I’m trying to get my financial life back in balance; creditors will work with me, but not even my own bank will. I am asking for a refund of four $25.00 charges and the other two new $25.00 charges made to the account after I asked for the freeze and they choose not to comply with customers request to freeze the account. I have no intentions of banking with this bank any longer; but nor do I have intentions for paying to fees I did not agree to pay for due to the verbal agreement we had, had over the phone the week prior.Desired Settlement: I would like a refund of $150.00 and my account to be frozen when I ask my account to frozen. Quite frankly I want this resolved rather quickly as I do not wish bank with bank any further. Their failed misrepresentation is not my standards.

Business

Response:

This member exceeded his overdraft limit then cancelled his direct deposit to the credit union ( a condition of overdraft privileges). He currently owes the credit union over $500 in negative balances. We will close his account and report him to Chex Systems. We will not refund any more fees. Please let me know if you have any questions.

+1

Review: Cabrillo holds the title to my vehicle and has been horribly negligent in processing the paperwork to release the lien and have vehicle released. Their behavior is costing me a great deal of money. The person handling the lien releases does not return phone calls or emails and when he does, he does not do what he says he will do. I am suffering great loss as a result.Desired Settlement: reversal of payments for two months and release of lien so that vehicle can be paid off.

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Description: Credit Unions

Address: 880 Front St #2295, San Diego, California, United States, 92101

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