CAC Auto Sales

I purchase a car from them auto place and I don't recommend to othersI haven't even had the car for a month and already spent in repairs not to mention my windshield stop walking while it was pouring down raining on the highwayI could of injury someone and myself

I took my 92 Honda Accord out to this shop to get my heater repaired in November of 2012. After having it repaired, about 2 months later the heater stop working again. I called numerous of times to find out when the owner of the shop [redacted] could look at this problem because I had already paid for the work once, him and his wife kept telling me that the shop was to busy. [redacted] told me that he patch the heater up to work but the car was old and it needed a part. However, he never told me that and it was my decision if I wanted to spend the money in the car not a decision for him to do patchwork to the heat to fix it. Finally, October 11, 2013 they found time to tell me to bring the car back out there. Everytime I called, I got a different story so I began to get frustrated. I decided to go and pick my car up on Tuesday nite, October 15, 2013 to discover that someone had broken into my car. I called the owner the same night and he told me not to take the car to leave the car there and he would called it into the police the next morning. I got to his shop the next day about 10:00am and he still had not called the police. The owner told me that he had several cars that had been broken into and that he had to call the police and file a claim as he would do for mine. However, I got a different treatment after being reassured that him and his wife would call it in and file it under there insurance. Then the owner acted as if he didn't care at all. None of my windows was broken out, the car was not damaged at all but yet everything out of it was gone. I have never been treated like this to a person that I bring my car to all the time. Then they want to say they had a disclaimer that said they were not responsible for theft however, they called the rest of the people cars into the insurance company and filed the police reports. What was the difference in my vechile. The shop can only put so many in the bay at a time. What about the cars they leave such as mine in the parking lot?Desired SettlementSince, the shop had previously broken my radio the first time I took it my car there I think they should at least pay for another radio. I would also like fair treatment, the same way they called the police for the other cars I feel I should get the same treatment. [redacted] told me that the other guy with a [redacted] didnt call his in becuase if he did it would hit the [redacted] report and he would not get all the money out of it. I would like something towards the items stolen and my heat fixed properly.Business Response In response to the complaint, Ms. [redacted] did bring in her 1992 Honda Accord for us to fix the heat around the first of November 2012. (We billed her on November 5,2012 for the repairs) She did bring the vehicle back in shortly thereafter due to the heat not working again. [redacted] informed her at that time she needed a part to fix the problem. The part is called a heater housing and it is a very expensive part. Total parts and labor for that job was around $1275. [redacted] said she could not afford that and to see if we could just try and fix it without having to purchase the part. In October 2013, we did tell [redacted] to bring her vehicle in to see if we could fix the heat for her again. During the time her vehicle was left for repairs, someone had broken into her car and had stolen the stereo system. We did not realize anything was missing because on the outside the vehicle looked the same. No windows were broken out or any other damage to the outside. I, [redacted], did call the police the next morning to report the issue. I told the officer that we have signs clearly posted in the office and in the shop that we are not responsible for any damages or property taken from the vehicles. Then the officer replied that it was not my responsibility to file the report but to have the customer call and report the damages. We also never informed [redacted] that we would file the report under our insurance. And as far as the other vehicles that were broken into, we contacted each customer the same as we did Ms. [redacted]. Consumer Response In response, I never told [redacted] that we could not afford to fix the car. He told us about the part after he "rigged" something up. Also, I called to see if the items could be filed under their insurance and was told they were not going to file the items on their insurance. They also told my homeowners and car insurance adjuster that they were not going to file it under their insurance. After referring people to this company and being a dedicated customer for over 5 years,I thought I would get better service. It is up to me if I want to put that kind of money in the house [redacted] told me the car was not worth it becuase the part was so expensive. I was told that I was calling to the shop to much about the car being broken into. I finally told [redacted] he had to look at the situation from a customers point of view and that he should be trying to be more helpful other than telling me I was calling to much. Also, the fact the windows was not broken and there were no damages leaves me to believe that it was an inside job and that someone there knows about my stereo system. Also, [redacted] called in the other customers police reports and apparently she didnt make them aware she had those same signs posted becuase they allowed her to file the police reports. The heat is still not fixed correctly in the car and I have not recieved a call or anything stating they was sorry or would file it on their insurance. I keep getting the run around and I honestly can't believe given our history that [redacted] and [redacted] would give me services as such. I personally will never refer anyone to them again. They didnt have my car secured and it's funny the next day they had someone out their discussing about security. Also, [redacted] took the report case number down if she really would have wanted to file it under their insurance, Why didnt she tell that to my insurance adjuster instead of making me have to file under my insurance. [redacted] and [redacted] were not on the same page with this [redacted] was telling me one thing and [redacted] was telling me a entire different story. I really wish they would remiburst my insurance company and file the claim under theres since [redacted] stated in her response that she was willing to do so.Business Response In response, we do not make decisions for a customer on what is "too expensive" it was Mr. [redacted] that informed us that he would not be able to purchase the part at that time. Typically, they will purchase their own parts and bring them to us to put them in. Again, we have signs posted that we are not responsible for damage and theft. All our customers are aware of the signs. And as far as her thinking it was an inside job, I have never heard a more ludicrous accusation. We are a professional business that has been serving our community for over 10 yrs and we would never engage in such activity. We handled this issue in a very serious matter, and in response to her mention of us discussing security the next day, she is correct about that because we do not wish for this unfortunate occurrence to happen to another customer. Our customers' well-being is always our priority. In regards to the signs in the office, they are clearly posted in several places. It is the customers responsibility to take note of them. We did not mention anything about filing this under our insurance. If we had implied this, we would have done so, instead of creating an unnecessary issue. We do apologize for the inconvenience but we treat each customer with the same courtesy and had not given any customer preferential treatment. We also apologize that Ms. [redacted] is disgruntled and feels she has received unfair treatment, and it is unfortunate that we will be losing one of our customers, but it is her decision, just as it has been her decision to service her car with us for several years. Consumer Response I want the records to reflect that [redacted] and [redacted] is only telling part truth. She did ask for the accident report number and also her husband told me I was calling up there to much. I had to tell [redacted] that he has to consider that this was my vechile that had been broken into and that I had to the right to call up there and he should act more concern. Bottom Line is I dont think they handle he situation professional with one minute they are going to file it on their insurance and the next they wouldnt. I dont think they should have ever told me they was going to file it if they had not intentions. Since they said the signs stated they wasnt responsible again why did they file it for the rest of their customers? This shop may have been around for years however I would have never believed that they would conduct business in this manner. Yes, If I could get my parts cheaper on a discount from the same place they get some of there parts why wouldnt I take get them at a discounted price. However, I always paid to get my cars fixed and I know that my husband [redacted] didn't tell them this becuase I am the one that they normally call about the repairs. [redacted] is the one that is disgruntled, sometimes you call up there she is in a good mood and sometimes she is yelling becuase she can't work under pressure. Often times I have ask just let me speak to [redacted] since he is the one that was working on my car and not [redacted] Again, I think this company should learn more about customer service especially when my car was on their property and although the signs were posted, there is still a way to conduct business. Again, this is a sign of how they handle business apologizing for the inconvience since they didnt take a lost I as a customer took the lost. So therefore they could care less. This is an example of the attiude that I am speaking interms of. This is not a waste of time to me I felt that it was very important for the public to be aware of how Complete Auto treats loyal customers.

I purchase a car from them auto place and I don't recommend to others. I haven't even had the car for a month and already spent 800.00 in repairs not to mention my windshield stop walking while it was pouring down raining on the highway. I could of injury someone and myself","neg-1

I purchase the car three months ago and recently the car has stop working. I have been having issues the entire three months and spent enough money to pay off my car loan for the car. I think this company should be investigated and should not be allowed to sale non working cars.Now I am stuck without a car because the car doesn't start anymore. I have two jobs and a student so I depend on my car. I contacted the business several times and no one returns my call. They should improve their customer service skills. I have to keep calling to finally get someone, I don't think it's fair that they get away with this. So now I am force to pay for a car that doesn't work well also getting a new car that will require a car payment or let the car get repossessed which will go on my credit. Desired SettlementI would like to be able to trade the car in or be reimbursed. I have already spend over $1,000 in repairs in the last three months. Business Response In response to Ms. [redacted] complaint, she bought the [redacted] with a 30 day 1000 mile powertrain warranty on July 17,2015.She texted the salesperson on July 19, 2015 to say the "time for service" light was on. The salesperson told Ms. [redacted] to bring the vehicle in to be looked at by our mechanic. She never brought the vehicle in. On August 13th, she texted the salesperson again telling her that she had to spend $600 in repairs and it was still not running right. In my opinion, if Ms. [redacted] just spent $600 in repairs and the vehicle is still not running right, she needs to take it back to the mechanic that worked on the car. Ms. [redacted] called us to make an appointment to bring her vehicle in for the wipers not working, brakes squealing, CD stuck in CD player and the AC not working. We told her to bring the vehicle in August 25, 2015. She had a friend bring in the vehicle that morning, we told her friend that she would have to leave the vehicle, which was told to Ms. [redacted] at the time she made the appointment. The friend could not leave the vehicle and proceeded to leave without us checking the vehicle out. Ms. [redacted] called that same day complaining why we did not look at her vehicle, and we told her again that she would have to leave the car and we would try and have it back to her the same day. Her response "I am too busy". Each time Ms. [redacted] calls complaining about the vehicle, the amount of repairs she has spent keeps increasing. It went from $600 t0 $800 and now $1000 and each time she calls we tell her to bring the car in. Ms. [redacted] excuse is she doesn't have time to bring in her vehicle to us, but has the time to take the vehicle elsewhere to have repairs done. It does not make sense to me.In response to Ms. [redacted] complaint that we should be investigated for selling non working vehicles, the vehicle she purchased was in working condition when she bought it. We suggest to our customers that they are more than welcome to take the vehicle to a mechanic and have it checked out before they make a purchase.We can't help Ms. [redacted] with her issues if she doesn't bring the vehicle in. Consumer Response They never told me I will have the vehicle back the same day. They told my friend she could not stay with the car because they are not sure how long it would take and most likely not get the car back the same day.I work a 9 to 5 and the business was not willing to work with me to bring the car in on the weekend but they made sure someone was available to sale the car on a Saturday. I don't trust this business. I can't be without my car for days with any transportation. I was only allowed to test drive the car for 10 minutes I should of been suspicious then and I never was told about taking it to another mechanic. I regret making this purchase and wish I would of went to a accredited bb business instead. Final Business Response Complete Auto Center has a policy about when a customer calls in to have their vehicle looked at, we let the customer know at that time they must leave their vehicle for the day to be diagnosed. In most cases, the vehicle can be returned to the customer the same day depending on availability of parts and the extent of the repairs. If the vehicle needs more time to be diagnosed, or parts are not available, the customer is notified the same day for them to make a decision to either pick the vehicle up to bring back later or to leave the vehicle until it is finished. We do not take new work on the weekends do to having a limited number of mechanics available to work on cars. This policy has been in place since we opened for business.In response to Ms. [redacted] complaint about only allowed to test drive the vehicle for only 10 minutes and not being told about taking the vehicle to a mechanic to have it looked at is false. We give our customers a minimum of 30 minutes to test drive a vehicle and Ms. [redacted] must had forgotten that she did take it to a mechanic to have it looked at, because she was told that the drive belt and drive belt tensioner needed to be replace. We replaced those two parts for her on July 18, 2015 before she picked up the vehicle. If need be, I can provide an invoice where the parts were purchased. I believe Ms. [redacted] does regret making this vehicle purchase and just looking for excuses and making false claims against our company to get out of it.