Cache Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not agree that I should have wait on my refund pending the business receiving their merchandiseAgain I did not authorize Cache to save, store and use my debit card for an infinite period of timeTheir business practices of not cancelling an order once a customer has requested to do so is ludicrousOf course I want my money back including the shipping charges, but the way they conduct their internet sales is ridiculousI have never heard of not being able to cancel an order especially since Cache was not able to fill the order within a month's timeI still have an issue with Cache being able to charge my debit card without my permission to do so without calling me in advance to do so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
With several similar customer complaints, I'm not sure how it would be acceptable or legal for Cache to hold onto customer money and not allow for refunds of giftcards previously purchased. Between myself and my family, we have hundreds on our gift cards that we need to be refunded to us if we cannot redeem them at the store.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

December **, 2014 RE: Complaint ID *** Dear ***
*** We do regret that *** *** was not satisfied with the offer to credit for her order ***, but believe the terms of theresolution may not have been understood We have emailed *** *** a prepaid *** label (tracking # ***) for theretrieval of the itemWe fully understand that *** *** does not wish to waitfor the merchandise to be received in order for her to be credited, and agreethat she should not be further inconvenienced Once the return label is activated, the credit will be processed; *** *** will notneed to wait for the merchandise to be received back in order for the credit tobe completedWe are unfortunately not able to process a credit without anyreturnThe credit will be processed in anticipation of the merchandise being received back. *** *** has already been refunded for the shipping charges associated with both orders.If we can be of any further assistance please feel free to contact us at ###-###-####

January *, 2015 RE: Complaint ID #*** Dear*** ***, We have received and reviewed this complaint as forwarded on January *, 2015, and regretto hear of the difficulty *** *** experienced with having her online purchaserefunded It appears that the
return package was received by a Connecticut location withoutthe inclusion of the paperwork necessary to identify the order (***) andcomplete the return; the package was later forwarded to another Caché locationfor the matter to be investigated. Our records do confirm that on October **, 2014, the refund was completed by our*** *** location with assistance from our corporate offices in transaction ***, for a total credit of $178.67to the customer’s *** account ending in *** If you require any further information, or if there is any other way in which wecan be of assistance, please don’t hesitate to let us know. Kind Regards, *** ** *** *** *** * *** *** ***

Cache Customer Service*** * *** *** *** ** ***April **, 2015RE: Complaint ID #***Dear *** ***,We have received and reviewed customer *** ***’s complaint as forwarded on April *** 2015.We do regret to advise that, as Caché is no longer able to accept gift cards or
store credits in accordance with the ruling of the *** ** *** U.SBankruptcy Court, and as gift cards and store credits are non-refundable and non-redeemable for cash, check or credit, there are unfortunately no alternate solutions available at this timeWe truly do apologize for the inconvenience, and for the customer’s disappointment.If you require any further information, or if there is any other way in which we can be of assistance, please don’t hesitate to let us know.Kind Regards,*** ** ***, Customer Service & Call Center Operations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[This is a very unfair response, as there were no terms regarding expiration date indicated on the card, or any procedure regarding bankruptcyI consider they need to provide an alternate solutionThe card was purchased at the end on January and at that time, they probably knew they were going on bankruptcy, however, they didn't mention anything about that at the time of the purchase. I would very much appreciate they provide a fair solution, considering this gift card is $a high amount of money
Thank you again ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

December **,
"Cambria","serif">
RE: Complaint ID [redacted]
Dear [redacted],
We have
received and reviewed [redacted]'s complaint regarding the processing of her
return on order [redacted]
This return
appears to have been delayed as the merchandise was received by our returns
processing facility without the order paperwork needed to complete the returnReturns
received without paperwork or notes referencing the order are typically
escalated for manual processing which, regrettably, is a lengthier process
We would be
more than happy to expedite the process by crediting [redacted] for the items
she has returnedOnce [redacted] confirms which items were returned, her
MasterCard account ending in [redacted] will be immediately credited for the total
paid for those items
We are not
able to process reimbursement for interest charges
If we can be of any further assistance please feel free to contact
us at ###-###-####
Warm Regards,
[redacted]

Cache Customer Service[redacted] [redacted]April **, 2015RE: Complaint ID #[redacted]Dear [redacted],We have received and reviewed customer [redacted]’s response as forwarded on April [redacted] 2015.We do regret to advise that, as Caché is no longer able to accept gift cards or store credits in accordance with the ruling of the District of [redacted] U.S. Bankruptcy Court, and as gift cards and store credits are non-refundable and non-redeemable for cash, check or credit, there are unfortunately no alternate solutions available at this time. We truly do apologize for the inconvenience, and for the customer’s disappointment.If you require any further information, or if there is any other way in which we can be of assistance, please don’t hesitate to let us know.Kind Regards,[redacted], Customer Service & Call Center Operations

[redacted] RE: Complaint ID #[redacted] Dear[redacted], We have received and reviewed this complaint as forwarded on January *, 2015. We are sorry to hear of the delay [redacted] experienced in the arrival of herorder [redacted] and the processing of her...

return. Our records do confirm that [redacted]’s [redacted]ending in [redacted] has been fully credited for her purchase total of $313.65. Therefund was issued incrementally, with a credit of $173.23 on August [redacted]and the remaining $140.42 credited on October [redacted], 2014.  As a token of our regret for her inconvenience and ourcontinued appreciation for [redacted]
[redacted] as a valued Caché customer, we would also be happy to offer acomplimentary gift card for use at any Caché boutique, as well as an exclusivediscount offer on her next purchase. If you require any further information, or if there is any other way in which wecan be of assistance, please don’t hesitate to let us know.  Kind Regards,  [redacted]
[redacted]Cache Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Cache Customer Service###-###-#### December*, 2014 RE: Complaint ID #[redacted] Dear [redacted], We have received and reviewed this complaint as forwarded on December*, 2014.  We are certainly sorry to hear that the customer’s return was not completed by...

our[redacted] location for reasons not consistent with our return policy, whichstipulates that as long as the item is unworn and unwashed with all originaltags attached, we are happy to accept returns with valid proof of purchase. In accordance with our policy, we can certainly process the customer’s refund uponreceipt of the merchandise at our returns processing facility. We would also behappy to credit any shipping charges which she incurred in sending themerchandise to us. We have left a voice mail message with the customer providing a direct line to a contact at ourcorporate office in the event that she would like to further discuss the matterdirectly with us. If you require any further information, or if there is any other way in which wecan be of assistance, please don’t hesitate to let us know. Kind Regards,  [redacted], Customer Service & Call Center Operations

Cache Customer Service[redacted]April *, 2015RE: Complaint ID #[redacted]Dear [redacted],We have received and reviewed customer [redacted]’ response as forwarded on April [redacted] 2015.We do regret to advise that, as Caché is no longer able to accept gift cards or store credits in accordance with the ruling of the District of [redacted] U.S. Bankruptcy Court, and as gift cards and store credits are non-refundable and non-redeemable for cash, check or credit, there are unfortunately no alternate solutions available at this time. We truly do apologize for the inconvenience, and for the customer’s disappointment.If you require any further information, or if there is any other way in which we can be of assistance, please don’t hesitate to let us know.Kind Regards,[redacted], Customer Service & Call Center Operations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[I consider unfair and illegal that terms on the card were changed,  and that there was no information regarding their ongoing bankruptcy at the time if the purchase of the card, at the end of January.
I would consider fair from Cache to extend the time to use the card or, an alternate solution. I have always been a good client and love their clothing, so I expect a better treatment from them, or at least that they don't act like they are stealing my money. 
Thank you very much and I hope to have good news from them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Cache Customer Service[redacted] [redacted] April *, 2015 RE: Complaint ID #[redacted]  Dear [redacted] [redacted], We have received and reviewed this complaint as forwarded on April [redacted] 2015. While we regret to hear of customer [redacted] [redacted]...

[redacted]’ dissatisfaction in regards to the inability to redeem hergift card [redacted], Caché is no longer able to accept Caché gift cards or store credits as of April [redacted] 2015. This in accordance with liquidation proceedings filed on March [redacted] 2015 in the District of [redacted] United States Bankruptcy Court. As a result, we regretto advise that no exceptions can be made to allow the redemption of outstanding Caché gift cards or store credits after April [redacted] 2015. If you require any further information, or if there is any other way in which we can be of assistance, please don’t hesitate to let us know.   Kind Regards, [redacted],Customer Service & Call Center Operations

Cache Customer Service[redacted]April **, 2015RE: Complaint ID #[redacted]Dear [redacted],We have received and reviewed this complaint as forwarded on April [redacted] 2015.While we regret to hear of customer [redacted]’s dissatisfaction regarding the inability to redeem her gift...

cards, we do confirm that Caché is no longer able to accept Caché gift cards or store credits as of April [redacted] 2015. This in accordance with liquidation proceedings filed on March [redacted] 2015 in the District of [redacted] United States Bankruptcy Court. As a result, no exceptions can be made to allow the redemption of outstanding Caché gift cards or store credits after April [redacted] 2015.We must also advise that Caché gift cards and store credits are non-refundable, and cannot be redeemed for cash, check or credit. We truly do regret this inconvenience to our customers.If you require any further information, or if there is any other way in which we can be of assistance, please don’t hesitate to let us know.Kind Regards,[redacted], Customer Service & Call Center Operations

RE: Complaint ID #[redacted] We have completed into our investigation into customerOlga Milton’s refund request for order [redacted].As the customer’s return of the White Sleeveless TieFront Blouse (item [redacted] size Small) was forwarded to our ReturnsFacility by the customer’s local...

Caché boutique, we would be happy to processher gift card credit for the item. The total paid for the item via the customer’s Grouponwas $40.80. A gift card in the amount of $50 will be issued to the customer andmailed to the shipping address listed on the order.Please advise if there is any further way in which we canbe of assistance. Warm Regards, [redacted], Customer Service & Call Center Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: Purchased an item from Cache back in April. Decided It did not fit and returned it within 30 days. A month later the package was returned to me.

The item was returned to my resident and I had I contact cache to find out why. They told me it was a final sale. However they were wrong bc my receipt never said the terms "final sale". They said they had to contact higher management and I had to continue to call them bc they did not follow up. Finally they sent me a return label to return the item and credit my credit card. However, customer service apparantly sent me a wrong return label. The item was returned to cache but my credit card was not refunded. It is now October and they keep promising to return my call within certain business days and they never reach the agreement. I've had enough and just want my refund already.Desired Settlement: Refund

Business

Response:

January *, 2015 RE: Complaint ID #[redacted] Dear[redacted], We have received and reviewed this complaint as forwarded on January *, 2015, and regretto hear of the difficulty [redacted] experienced with having her online purchaserefunded. It appears that the return package was received by a Connecticut location withoutthe inclusion of the paperwork necessary to identify the order ([redacted]) andcomplete the return; the package was later forwarded to another Caché locationfor the matter to be investigated. Our records do confirm that on October **, 2014, the refund was completed by our[redacted] location with assistance from our corporate offices in transaction [redacted], for a total credit of $178.67to the customer’s [redacted] account ending in [redacted]. If you require any further information, or if there is any other way in which wecan be of assistance, please don’t hesitate to let us know. Kind Regards, [redacted]

Review: I placed an online order with cache.com on 09/**/2014 and confirmed that item will be shipped by 09/**/14 which is when I needed it. Timeline passed and customer service could not tell me when

order will be shipped so on 10/** I cancelled the order and requested refund. On 10/** I received the item , and since t this point I did not need it I returned to the store at [redacted] mall, [redacted].

They could not issue a refund at the store since it was purchased online and shipped it back to warehouse on 10/** per instructions from customer service representative. I was advised that I will receive a gift card for the amount of purchase.

Today is 11/** and no gift card was provided. When I called customer service I was told by [redacted] and his [redacted] that my request is closed since I did not respond to emails asking for tracking confirmation,

I have not received any emails from Cache as stated and also since I personally took it to the store I am not able to provide tacking details.

Cache is making every attempt to not refund my money.

Order number: [redacted]

Cancellation # [redacted]

Research ID [redacted]Desired Settlement: I need to get my refund as promised.

Business

Response:

RE: Complaint ID #[redacted] We have completed into our investigation into customerOlga Milton’s refund request for order [redacted].As the customer’s return of the White Sleeveless TieFront Blouse (item [redacted] size Small) was forwarded to our ReturnsFacility by the customer’s local Caché boutique, we would be happy to processher gift card credit for the item. The total paid for the item via the customer’s Grouponwas $40.80. A gift card in the amount of $50 will be issued to the customer andmailed to the shipping address listed on the order.Please advise if there is any further way in which we canbe of assistance. Warm Regards, [redacted], Customer Service & Call Center Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Regarding Order Number: [redacted] I had placed an order for 4 items on 10/** for a total product order of $305.00. My credit card was charged on 10/**. I returned 3 of the items for a total refund of $266.00 and Cache received the items on 11/**. I have sent a couple emails asking when I will receive my return and the last email from Cache was on 11/** stating "Since your return was received on 11/**/14, you should receive the email stating that your refund was processed on or before the [redacted] of November. "

I still have not received my refund.

At this point, with two interest periods have passed with at total of 11% interest. The total amount owed by Cache is now $327.73.

This is extremely bad online ordering process and should be halted until they fix their Return processing issues.

[redacted]Desired Settlement: I would like the Total owed credited to my credit card along with the interest that was charged. The total in product returned is $266.00 and with the interest it is now $327.73

Business

Response:

December **, 2014

RE: Complaint ID [redacted]

Dear [redacted],

We have

received and reviewed [redacted]’s complaint regarding the processing of her

return on order [redacted].

This return

appears to have been delayed as the merchandise was received by our returns

processing facility without the order paperwork needed to complete the return. Returns

received without paperwork or notes referencing the order are typically

escalated for manual processing which, regrettably, is a lengthier process.

We would be

more than happy to expedite the process by crediting [redacted] for the items

she has returned. Once [redacted] confirms which items were returned, her

MasterCard account ending in [redacted] will be immediately credited for the total

paid for those items.

We are not

able to process reimbursement for interest charges.

If we can be of any further assistance please feel free to contact

us at ###-###-####.

Warm Regards,

[redacted]