Warranty coverage is determined by the manufacturer not the dealer. Rye Ford is willing to cover the cost of the repair as goodwill to accommodate the customers concern. When the repair is completed the customer will be given a copy of the paperwork.
To Whom It May Concern:On Thursday May **, 2015. [redacted] came to Rye Ford Subaru's Service Department for a routine oil change on his 2009 Subaru Outback Vin# [redacted]. Upon our technician performing the oil change and a routine multi-point inspection, he uncovered a few...
repairs that were needed. [redacted] was advised that the air filter, cabin filter, battery and valve cover gaskets needed replacement. At this time Service Adviser [redacted] notified [redacted] of these findings, however; [redacted] declined to have the additional work performed. [redacted]'s demeanor was calm, polite and professional throughout the exchange. At no time was he rude or intimidating towards [redacted]. [redacted] asked [redacted] if he "had a problem?" and if he wanted to "start a fight?" [redacted] ignored [redacted]'s comments and finished delivering [redacted]'s vehicle to him. [redacted] left the service department without further comment.
Revdex.com:Thank you for your assistance in this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. PROVIDED THAT RYE FORD SUBARU MAKES THE PAYMENTS DUE TO [redacted]. i HAVE NOT RECEIVED A BILL YET. DO NOT KNOW WHAT THE COST WILL BE. ONCE, AGAIN, AS LONG AS RYE FORD SUBARU PAYS ALL COSTS THIS IS AN ACCEPTABLE SETTLEMENT TO ME.
Sincerely,
[redacted]
Dear [redacted] & [redacted] There will be no cost to you as agreed upon. Please send us any [redacted] bill you receive in regards to the lease term and it will be promptly paid. This is a billing issue with [redacted] and there lease termination process. Sorry for any confusion...
Warranty coverage is determined by the manufacturer not the dealer. Rye Ford is willing to cover the cost of the repair as goodwill to accommodate the customers concern. When the repair is completed the customer will be given a copy of the paperwork.
To Whom It May Concern:On Thursday May **, 2015. [redacted] came to Rye Ford Subaru's Service Department for a routine oil change on his 2009 Subaru Outback Vin# [redacted]. Upon our technician performing the oil change and a routine multi-point inspection, he uncovered a few...
repairs that were needed. [redacted] was advised that the air filter, cabin filter, battery and valve cover gaskets needed replacement. At this time Service Adviser [redacted] notified [redacted] of these findings, however; [redacted] declined to have the additional work performed. [redacted]'s demeanor was calm, polite and professional throughout the exchange. At no time was he rude or intimidating towards [redacted]. [redacted] asked [redacted] if he "had a problem?" and if he wanted to "start a fight?" [redacted] ignored [redacted]'s comments and finished delivering [redacted]'s vehicle to him. [redacted] left the service department without further comment.
Revdex.com:Thank you for your assistance in this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. PROVIDED THAT RYE FORD SUBARU MAKES THE PAYMENTS DUE TO [redacted]. i HAVE NOT RECEIVED A BILL YET. DO NOT KNOW WHAT THE COST WILL BE. ONCE, AGAIN, AS LONG AS RYE FORD SUBARU PAYS ALL COSTS THIS IS AN ACCEPTABLE SETTLEMENT TO ME.
Sincerely,
[redacted]
Dear [redacted] & [redacted] There will be no cost to you as agreed upon. Please send us any [redacted] bill you receive in regards to the lease term and it will be promptly paid. This is a billing issue with [redacted] and there lease termination process. Sorry for any confusion...
this may have caused, Jim