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Cactus Jack's Autos

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Reviews Cactus Jack's Autos

Cactus Jack's Autos Reviews (38)

After years of being in business and hundreds of thousands of satisfied customers this is the responseWe will stand behind the product and service like we alway have.Let us inspect the vehicle and make our determination Thank YouDennis D [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Ms [redacted] purchased the vehicle on 3/11/The vehicle was brought in on 4/04/for an oil changeShe was not experiencing any issues with the vehicle at that time and no other concerns were mentionedOn 7/the vehicle was brought in with these concerns: Check transmission, check gas gauge, check front left headlight, check A/C blowing hotBased on the road test the transmission was operating properly at that timeNo trouble codes for the transmission were found and no slipping was felt during the testThe vehicle was brought nearly empty of fuelOnce fuel was added the gas gauge was readingThe front headlight bulb was replacedThe charging port was found to have a leakThe port was replaced and the system was re-chargedThe A/C was now working as designed Attached are the two work orders for the vehicle The vehicle was in the customers possession for months prior to being brought in for any repairsWe do have a 12-month 12,warranty for the vehicles that every customer receivesThe warranty does have a Deducible of $The $that Ms [redacted] was referring to is the deductible for the warranty repairsMs [redacted] was not charged for any of the work done to the vehicle in JulyIf she has additional concerns we are willing to look at the vehicle to see if any repairs would be covered under the warranty agreementHowever, any warranty related repairs would be subject to a $deductible

When I test drove it I pointed out that the gas gauge was not working, the rear left window and the headlight Cactus Jacks told me that they would cover the repairs after I purchased the vehicle All of these issues were promised to me by Cactus Jacks When the vehicle was taken in for an oil change in April, it was brought up to the mechanic that we needed to have the gas gauge and window looked at, but were told we would have to leave the vehicle for a week in order for it to be looked at and repaired, so we only had the oil changedI did try and schedule at least other appointments from March to June, but was told every time that I would need to leave the vehicle for a week, which I was not able to doOnce I purchased my second vehicle I took the Escalade in and told them they had weeks to get all of the work done When the vehicle was taken in there was half a tank of gas in it I have a video of when my Fiancé drove down to the mechanic, took the Escalade to the gas station and filled the tank, took the vehicle back to the mechanic and showed them that the gauge still showed empty When he showed the manager, on video, that the gauge was still showing empty, they told us that we would have to pay the deductible to have it repaired I can provide the video showing that the gas gauge did not move once the take was filled, I also have the video of filling the gas tank with $worth of gas This is unacceptableI would not have purchased the vehicle had they not made the promises to get the vehicle's gas gauge repairedI am asking that Cactus Jacks make the repairs that were promised, Gas gauge repaired, left rear window repaired, light replaced I am willing to pay the deductible for the other issues that have now come about, because those issues were not known at the time of purchase I feel that this is a breach of contract as I would not have purchased the vehicle without the repair of the gas gauge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

The extension was processed as requestedThe customers concern has been resolved Thank you,Arturo V [redacted] 602-429-

We have been working with the customer to resolve the issue We ordered one part and the vehicle need a second part That part was on backorder from the Dealer.The part is in now They can call the service department to set up an appointment We will give them the $credit once the repair is done This is the first time we heard about a radio The door actuator should not have anything to do with the radio, but we can look at it The customer uses their vehicle for commercial use (not allowed under the contract) and has had a difficult time leaving us the vehicle.Sincerely, [redacted] President

We apologize for the mis-communication and the shop closing which in turn did not allow us to replace the battery after 3:We can issue a credit for the batteryRandy our service manager has asked Ms [redacted] to come in regarding the transmission codes but she has not made it inWe need an opportunity to look at the vehicle so we can diagnose and repair the issue

I am sorry you have been inconvenienced by some mechanical issues It is my understanding they have been address to your satisfaction Please contact ***, (you have his company cell number) my shop foreman if any other problems arise I am going to credit your account $ for missing work time I hope you have a nice day [redacted] President

Attached are the Warranty documents that Ms [redacted] was given at the time of the purchaseIt clearly discloses the Deductible for the warranty and goes over covered items and non covered itemsThe head light was already looked at and the bulb was replaced at no charge, this is not a covered itemMs [redacted] states she "wants the things that were promised" attached is also a copy of the "WE OWE" The only thing stated in this document at the time of sale was the passenger rear windowThe document states we do not offer verbal promises and the document is only valid days from the date it was issuedThe warranty would apply after that We are willing to repair the window even though the time has elapsedAny other warranty work will still be subject to the Deductible Attached is also a work order of what the three items that Ms [redacted] is referring to would cost without the warranty

We are sorry Ms [redacted] experienced problems with her vehicle She drove the vehicle for miles and came in with the problem of her cooling fanWe tried to fix the connectionWe also noticed her front brake pads were almost ready to be replaceWe replaced them for freeThe repair on the fan connector did not workShe brought the vehicle back in and we replaced the entire connection assembly The repairs were all covered under warranty I feel the company did a great job with customer service I would like to offer Ms [redacted] a $credit for the time and gas she spent bringing in the vehicle.Thank you [redacted] President

The warranty was given to the customer for free with a 200deductible The customer drove the vehicle for over miles.We are sorry this happened but this is why we give a FREE warranty

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Terrence ***

Please remove Mr*** *rom my experience rating He is not a customer of mine His address is from ***He might of bought it from one of my Brothers lot??

Ms*** purchased the vehicle on 3/11/The vehicle was brought in on 4/04/for an oil changeShe was not experiencing any issues with the vehicle at that time and no other concerns were mentionedOn 7/the vehicle was brought in with these concerns: Check transmission, check
gas gauge, check front left headlight, check A/C blowing hotBased on the road test the transmission was operating properly at that timeNo trouble codes for the transmission were found and no slipping was felt during the testThe vehicle was brought nearly empty of fuelOnce fuel was added the gas gauge was readingThe front headlight bulb was replacedThe charging port was found to have a leakThe port was replaced and the system was re-chargedThe A/C was now working as designed Attached are the two work orders for the vehicle The vehicle was in the customers possession for months prior to being brought in for any repairsWe do have a 12-month 12,warranty for the vehicles that every customer receivesThe warranty does have a Deducible of $The $that Ms*** was referring to is the deductible for the warranty repairsMs*** was not charged for any of the work done to the vehicle in JulyIf she has additional concerns we are willing to look at the vehicle to see if any repairs would be covered under the warranty agreementHowever, any warranty related repairs would be subject to a $deductible

I reject business response because I know Cactus Jack's sell bad carsNo way ( TRANMISSION ) broke down
less than monthI believe that company know car is bad so they maybe fixed car only stay good for few weeks that way something happen to my car so I have to pay myself restIts not right! I only have car for month and broke down on me middle of highway which I can get killer for that! How can I cause transmission bad? no waymost common transmission not good more than years ( Not Less Than One Month ) I was bought my car for reliable and satisfy because I will drive car everyday and I work for Jelco Electric llc companymy boss will send me far far drive that why I get jeep and expect that jeep is goodI believe that Cactus Jack's dirty business to make a money and not fair to people

The extension was processed as requestedThe customers concern has been resolved. Thank you,Arturo V***602-429-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11599871, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The customer purchased the vehicle on 3/21/and had it in with a concern on 6/9/ We inspected the vehicle and load tested the alternator and deemed it needed to be replace The customer received at the time of purchase a free warranty (month/miles)The warrantyhas a
$deductible on it We informed the customer of the $deductible and she said ok The customer never called or came back Now months later we received this complaint She may still be under warranty If she had other problems then why didn't she use the warranty? I would like the customer to call our service department at *** and schedule an appointment so we can take care of any concerns Please have her bring in all the service recordsfor all the problems that have occurred in the last months.It is true we do have an early trade out program, but the customer has too high of a balance at this pointI look forward to hearing from her and helping.Sincerely,*** ***President

The customer was aware the Registration and Plates would take longer than usual He was told at the time of sale.He had to have that specific vehicle In an effort to please him we sold him the vehicle He can have his down payment back.and return the vehicle Please all
Scott at the Mesa location. Sincerely, Dennis D***

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Description: Auto Dealers - Used Cars, Truck Dealers

Address: 1660 W Bell Rd, Phoenix, Arizona, United States, 85023

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