Cactus Limon

We have received your letter regarding Complaint [redacted] We have been in business for years and have sold many thousands of living succulent and cactus plants in that time Our shipments are guaranteed to arrive in good condition, as the recipient in Complaint [redacted] says that they didWe include care instructions with each shipment However, once received, we have no control over what type of care they receive from the customerOver the years, we have heard of plants drenched with water, placed in a refrigerator, placed in burning sun, misted and given many other types of care that could kill themOur mission is to get healthy plants to the customer, which we did in this caseIt is up to the customer to properly care for them Several weeks passed between the receipt of the plants and the filing of Complaint [redacted] The customer indicated that they were healthy when received and later on some apparently diedWe can only conclude that they received inappropriate care Complaint [redacted] did not provide us with photos of the plants, nor with a listing or even a count of which ones died We have offered to try to mitigate the situation with Complaint [redacted] , but her responses have been unclearWe have no clear idea of what she wants We appreciate the Revdex.com’s efforts to assist in this case and will continue to try to assist the customerPlease let us know how we can further assist Cactus Limon Premium Cacti and Succulents Online

RE: ID ***
We have received your follow up letter of 8/28/regarding Complaint ***
On 8/30/we refunded Complaint *** the amount of $55.80, to their original payment source. This was the amount in dispute per your letter of 8/21/As with all credit card refunds, it may take a few days for the refund to appear on the payment source
Consumer fraud is difficult to document and we commend the Revdex.com for their effortsThe fact that Complaint *** had many weeks to kill the plants before complaining and did not provide photos or other proof is certainly suspect
We appreciate the Revdex.com’s efforts to assist in this case and consider this matter resolvedPlease let us know if we can further assist
Cactus Limon
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We have received your letter regarding Complaint [redacted].
We have been in business for 12 years and have sold many thousands of living succulent and cactus plants...

in that time.
Our shipments are guaranteed to arrive in good condition, as the recipient in Complaint [redacted] says that they did. We include care instructions with each shipment.
However, once received, we have no control over what type of care they receive from the customer. Over the years, we have heard of plants drenched with water, placed in a refrigerator, placed in burning sun, misted and given many other types of care that could kill them. Our mission is to get healthy plants to the customer, which we did in this case. It is up to the customer to properly care for them.
Several weeks passed between the receipt of the plants and the filing of Complaint [redacted]. The customer indicated that they were healthy when received and later on some apparently died. We can only conclude that they received inappropriate care.
Complaint [redacted] did not provide us with photos of the plants, nor with a listing or even a count of which ones died.
We have offered to try to mitigate the situation with Complaint [redacted], but her responses have been unclear. We have no clear idea of what she wants.
We appreciate the Revdex.com’s efforts to assist in this case and will continue to try to assist the customer. Please let us know how we can further assist.
 
Cactus Limon
Premium Cacti and Succulents Online

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  On July 7th, Cactus Limon responded to my 1st email with a question "What would you like us to do Replace or Refund?"  to which I responded that I wanted very much to have the deceased plants replaced. I heard nothing back from them in response. Periodically, I would send an e-mail to then as to when my plants would be shipped - never receiving a response to that question either. Twice I sent them a list of plants needing to be replaced - no response. Then, I sent them the certified letter, receipt required which to my knowlege was never picked up at their post office nor did they arrange for re-delivery.
One point of information that I would like to point out - and did tell them in my first email - I am not a novice in dealing with cactus and succulents. Nearly 40 years ago now, I owned a large greenhouse on my home property and I grew nothing but cactus and succulents, I also wrote an article for the Cactus and Succulent Journal which was published. At the age of 3 years old, my son called my mother and told her she had to come over right away because the "Pleiospilos was in flower". My son is now 35 years old and he can remember making this call to this very day, and my mother, who is 95 can remember the call - she had no idea what my son was talking about!!!
My question is that if, as they said in their response that it is just their business to get the plants to their destination with a detailed instruction sheet, why did they respond to me, on July 7th of this year asking me whether I wanted replacement plants or a refund if they never had any intentions of doing it.
 
Regards,
[redacted]

Review: IN JUNE OF THIS YEAR, I PURCHASED A LARGE ORDER ($165.+ AND BEING RETIRED AND DISABLED, THIS WAS QUITE A LARGE ORDER FOR ME TO PLACE)) OF CACTUS AND SUCCULENTS FROM CACTUS LIMON. THEIR DELIVERY WAS WONDERFUL, I HAD MY PLANTS THE VERY NEXT WEEK. THE PLANTS WERE BEAUTIFUL. SOON AFTER RECEIVING THEM, I NOTICES THAT THE SUCCULENTS WERE STARTING TO DIE, SO BY THE END OF JUNE WHEN THE SUCCULENTS WERE MOSTLY DEAD, I SENT THEM AN EMAIL. IN WRITING THE EMAIL, I WAS SO ENGROSSED IN WRITING IT, I FORGOT TO MENTION THAT I REALLY WANTED REPLACEMENTS PLANTS. THEY RESPONDED ASKING ME WHAT I WOULD LIKE THEM TO DO - REFUND, REPLACEMENT - TO WHICH I RESPONDED I WOULD LIKE REPLACEMENT PLANTS. I DIDNOT RECEIVE ANSWERS TO MY MANY EMAILS, REQUESTING AS TO WHEN I COULD EXPECT THE REPLACEMENT PLANTS TO ARRIVE. EARLIER THIS MONTH, THEY REQUESTED TO KNOW WHAT PLANTS I NEEDED REPLACED. SINCE MY ORIGINAL CONTACT WITH THEM, 2 MORE PLANTS HAD PASSED AWAY, SO I ENCLUDED THEM ALSO.I HAVE NOT HEARD A WORD FROM THEM SINCE THEM. ON 8-9-2014, I SENT A LETTER TO THEM CERTIFIED MAIL, RECEIPT REQUIRED. CHECKING THE USPS TRACKING WEB SITE THE MAIL PERSON TRIED TO DELIVER IT ON 8-12-14 AND THERE WAS NO ONE THERE TO SIGN FOR THE LETTER. AS OF YESTERDAY - 8-16-14 THEY HAVE NEITHER PICKED UP THE LETTER NOR HAVE THEY ARRANGED TO HAVE IT RE-DELIVERED. I ONLY WANT REPLACEMENT OF THE PLANTS THAT DIED MUCH TO QUICKLY. I HAVE ORDERED FROM THEM IN THE PAST (2010) AND I NEVER HAD ANY TROUBLE WITH EITHER THE PLANTS OR THEIR CUSTOMER SERVICE. PLEASE HELP ME GET TO A RESOLUCTION FOR THIS VERY FRUSTRATING EXPERIENCEDesired Settlement: ALL I WANT IS THE REPLACEMENT FOR THE PLANTS THAT I PURCHASED THAT DIED WITHIN A MONTH OF RECEIVING THEM. I MIGHT EXPECT "GROCERY" STORE OR PLANTS FROM A HOME IMPROVEMENT STORE TO DIE OFF QUICKLY BECASE THOSE PLACES JUST DO NOT HAVE PROFESSIONAL PEOPLE TO CARE FOR THE PLANTS. SEEING HOW CACTUS LIMON IS A PROFESSIONAL SPECIALIST IN CACTUS AND SUCCULENTS WHICH IS WHY I ORDERED FROM THEM IN THE FIRST PLACE. ALL I WANT IS REPLACEMENT PLANTS FOR THE ONES THAT HAVE DIED.

Business

Response:

We have received your letter regarding Complaint [redacted].