Cactus Salon and Spa

Review: The Commack location of Cactus Salon gave me an appointment for 12:45 pm that Sunday [redacted]. I was told my [redacted] the receptionist that I would still have to pay because if was a different store but they were willing to help me. I met with [redacted] that day, and I was told that I was in good hands once again. I explained the situation to her and she said that she wouldn't be able to get my hair to how I want it to be but she would make it look normal. She then gave me a full head of highlights, but that obviously didn't cover the orange pieces in my hair, I sat there for about an hour with the foils in my hair because she wanted to get it as light as possible. Then she washed my hair out and put 2 different toners in my hair to tone the color down. When she got to blow drying it my hair was falling out, and I then started to panic. My hair felt like Brillo, very damaged and burned! [redacted] told me not to put any heat on my hair like blow drying for the next 2 weeks and to baby my hair because it was so damaged from over processing my hair with chemicals and it needed to repair itself! They charged me $187 dollars. I walked out feeling ugly and my hair was ruined. I now cannot fix my hair until it repairs itself because it is not safe to put in more. I went to go see a professional hair dresser and was told that nothing can be done right now but when im ready its going to cost me another $300 just to fix it! I spent almost $500 to have them damage my hair! Because of that I have to spend more money to fix it!Desired Settlement: $187, I would like a refund from the salon to cover what I paid for the damage that was done to my hair.

Consumer

Response:

At this time, I have not been contacted by Cactus Salon and Spa regarding complaint ID [redacted].

Sincerely,