Cadden Bros Moving & Storage, Inc.

Review: Company was contracted to move items from house in [redacted], PA, to house in [redacted], PA. Service took place on 6/13/2013. Movers drove truck into wet grass at unload location ([redacted]) digging up lawn and creating several large grooves in the lawn. I contacted the company's office that day and was directed to a gentleman named [redacted], who I believe to be a manager or owner. I discussed the problem with him and he requested photos of the damage, which I sent that day. He informed me that he would transport soil to fill/cover/repair the grooves in the lawn. After that date I called an additional 2-3 times inquiring about when he would take care of repairing the lawn; the initial calls were returned and he informed either me or my wife that it would be taken care of, he just hadn't gotten to it yet. Our last call (placed several weeks ago) has not been returned. We had to hire a landscaper and the charge of repairing the damaged to the lawn was $400. Additionally, since my last correspondence with [redacted] I discovered that during the move two large dents were made in the top of our chest freezer.Desired Settlement: Request refund of $400 to cover the cost of repairing the lawn damage caused by the company's employees.

Business

Response:

[redacted], When my driver and helpers arrived at the customers residence to deliver his goods the customer informed them that the entrance to the house was in the rear of the house. (Note: there is no paved driveway that leads to the back of the residence for a truck to drive on.) The customer then requested and then gave us permission to drive on the grass. This request was made by the customer because he knew it would cut time off the job, which in return means the customer would save money. Once my driver and helpers were given this permission by the customer they began backing the truck through the area the customer indicated. While the truck was backing up my helpers seen that the truck was sinking in the grass. As soon as my helpers seen this he stopped the driver and told him to pull forward, that going through the grass was not an option. They did this to prevent any further damage to the grass. As a result of pulling out of the grass it left some ruts in it. My driver and helpers started to fix the ruts but the customer said not worry about fixing the grass, that he'd take care of it. He is the one who gave my men permission to drive in his grass in order to save money. By giving my men this permission he was fully aware that divots could occur by driving on his grass due to the weight of the truck. Regards, [redacted]

Consumer

Response:

Review: [redacted]

[redacted]:

I am slightly confused as to where this matter stands. I understood from your previous email that [redacted] was willing to reimburse me for the cost to repair the lawn, pending a copy an invoice for the work. (I just sent this to you via email and will also attach it to this message.) If that is the case and they are willing to reimburse me the $400 for the lawn repair, then I am willing to consider the matter closed upon my receipt of the $400 reimbursement. If not and further discussion is needed, please let me know. I look forward to hearing from you.

Sincerely,