Cafe Zupas

11/2/2022 I Ordered lunch for my granddaughter and myself and what a total disaster.
My granddaughter's soup was half full and taste like water and my soup had 0 chicken in it and also taste like water. How PATHETIC can Cafe Zupa be? Not hard to make soup and the fact you refused a refund makes this 3rd world lowdown greedy business the worst... never again and I will spread this message and keep people away from this GARAGE place. Can't even get decent soup from a place that specialized in making soup

I don’t understand why they make me pull around and wait even if there’s nobody in line in front of me. It’s like how hard is it to ladle the soup into a cup?

I was gifted a couple of Zupa's gift cards totaling close to $100. Unfortunately, the small print is very hard to read and I had no idea they expire after a year. Although I eat at Zupa's quite frequently, I never had my gift card with me and saved them for a special occasion. That day never came as the day I finally took them to the store to use, I discovered that the value had completely diminished on one card and was only worth $13 on the other one. All that hard-earned money totally gone. So disappointing and in my eyes a very dishonest policy. I believe that gift cards should continue to be worth the amount paid and that it should be illegal to reduce the value even if it takes a few years to use them.

Cafe Zupas Response:Mr*** and his friend were refunded for the part of their dinner that was incorrect on 10/01/We apologized that his visit was unsatisfactory and that we would review his feedback with the leadership team at that location. Mr*** *nsisted that
he be refunded for the full amount of his mealKara B*** did offer a refund at the time of their phone call, however, Mr*** did not have his credit card available for Cafe Zupas to refund the purchase price.......meaning no refund could be issued at that time. We thanked Mr*** for his feedbackMr*** let us know that this resolution was not satisfactory and that we had lost him as a customer, to which we responded we understand. We wish Mr*** well

Cafe Zupas Response:Mr. [redacted] and his friend were refunded for the part of their dinner that was incorrect on 10/01/2015. We apologized that his visit was unsatisfactory and that we would review his feedback with the leadership team at that location. Mr. [redacted]nsisted that...

he be refunded for the full amount of his meal. Kara B[redacted] did offer a refund at the time of their phone call, however, Mr. [redacted] did not have his credit card available for Cafe Zupas to refund the purchase price.......meaning no refund could be issued at that time. We thanked Mr. [redacted] for his feedback. Mr. [redacted] let us know that this resolution was not satisfactory and that we had lost him as a customer, to which we responded we understand. We wish Mr. [redacted] well.