Dear Revdex.com: We provided a quote to our Customer based on a list of ítems we got from themWe were informed they were moving a total of itemsUsing a software designed for moving companies, it was calculated that they would need cubic feet or spaceThe cost of moving is determined in part by the size of it and measured in cubic feetOn the day of their pickup we arrived with our truck and we saw that there were taking a lot more items that we did not know of until that momentWe ended up loading a total of itemsThis is almost times more that what it was expectedAlthough we do not charge per item, the size of the move was significantly higher and the cost of the move was calculated according to the actual size We are required BY LAW to walk through around the items the customer is taking and we need to provide of what is called a REVISED VISUAL ESTIMATEOur foreman did that and only after he saw that there were much more items than what it was estimated based on the information provided by the customer, he gave them a revised price for the actual size of the moveAs they even mention on their complaint, we gave them the best possible price we could afford to move them, just not to lose the day of workOnly after they understood and gave us their written consent, we begin to load their items on the truck For delivery, we asked our customer what was their FIRST AVAILABLE DATE when they were able to receive their itemsWe got then 07/13/as the first possible date our truck could arrive to ColoradoIt is not true that we guaranteed delivery within hours from that dateAll moving companies have BY LAW up to business days to deliver the goods from the first available date of deliveryWe inform all of our customers over the phone, by email before the day of the pickup and even in the contract that we cannot guarantee an exact delivery date, that it might take up to business days and that the average time for delivery is within to days from their first available dateThis is due to the fact that, like any other moving company, we do not have an unlimited number of trucks just sitting in the storage waiting to be loadedFor delivery, foot trailers are used and are constantly moving doing deliveriesAs soon as an empty trailer returns to our storage, it is immediately loaded and sent out again to deliver goods to more customers We sent emails to our customer months before they date of their pickup and it was explained on the email all the details of our service including delivery expectationWe ask all of our customers to please read the emails we send and confirm they read it by sending us an Electronic SignatureWe received the electronic confirmation they read the email on 04/01/ We are truly sorry to hear that someone stole their engagement ringsWe were informed by Mr [redacted] on 07/21/We informed that a police report was filed and we told him we will cooperate with anything that is neededUntil now, we have never heard about what happened with that police reportWe asked Mr [redacted] to please send us a copy of that report and we never got itAgain, if he could send it to us, we can call their local police and help with the investigation Until this complaint, this is the first time that we hear that Mrand Ms [redacted] have a missing TVWe have no records of them calling or sending emails to usWe need them to please send us details of the missing items (brand and model), so we can at least have the opportunity to look for those items We are available to help Mrand Ms [redacted] with anything they needIf there is anything else that we can do for them, they can reach us by phone or email to our Customer Care team Regards Cal Moving and Storage
Dear ***: Your quote was updated several times while you were calling us and updating your inventory listWe have never provided you a quote for $as you mentionYour last updated quote on 05/31/was for $with a $early reservation discount, making the total quote $That attached to this response we send a copy of the email we sent you with this quote and the list of itemsThe total number of boxes in this quote was medium boxes and wardrobe boxesBofore that quote, the previous one on 05/25/had less items The cost of the move was $with a $early reservation discount making the total $This quote had only medium boxes, no wardrobe boxes and some other items were not informed on this quoteWe have NEVER informed you that the quote was going to be $Our foreman gave you a Revised Visual Estimate for $This was verbally informed and also signed before we began to load the items on the truck and it did not change after the items were loadedOur manager [redacted] gave you already a very generous discount but not in exchange of removing a review on YelpIt was a Courtesy Discount for any inconveniences during your move with us and for the time it took to deliver your itemsEven if you make a bad review online about our company, it gives us no reason not to deliver your itemsIt is not legal to threaten a customer to remove a bad review in exchange for delivery and we could lose our license as moversOn the file you attached here in the Revdex.com, we can see some emails exchanged with ChisAt no point of the conversation, he mentioned that the discount was in exchange of you removing the review or that we were not going to deliver your goods if you didn´t remove itWe have sent you an Insurance Claim form to begin with the insurance processIf you have already sent it, our claims department will be working on your claimThe usual time that it takes to complete an insurance claim is between to days from the moment they receive your claim formWe will talk to the insurance and ask them to try to expedite your claim as much as they possibly canAs soon as the process is complete, you will receive a letter in the mail with a notification that you will need to sign and return and after that a check will be sent in the mail as compensationWe can prove Ms [redacted] that we are not pirates, which by the way, the pirates as we see in the movies have already disappeared several hundred years agoTo compare a legal business with a federal license to operate with criminals, murderers and rapist from the 17th/18th century; is a little ludicrous to say the leastAs said, we are a legitimate business with the necessary federal license to operate and everything we did was within the boundaries of the law informing Ms [redacted] in advance of our entire service with written information prior to her move and with a contract that shows we had her signed consent to every term and condition Best Regards Customer Care CAL Moving and Storage
Complaint: [redacted] I am rejecting this response because:We received an original bid of $We added boxes and bid went $Movers arrived and then told us it could be up to $5600.00, almost double of the updated estimateOnce all of our possessions we in the truck they now wanted $We felt we had no options since we were supposed to be out of the apartment by pm and it was now pm.Wrapping all furniture was to be includedNo Boxes were packed by moversThey charged us $to crate marble top they knew about but never did crate itMany of the items they wrapped together like bed slates were small enough to fit in your hand but got a sticker, so we ended up with items.Please find attached emails that contradict the claim we have not been in touchBecause of the very unpleasant experience I posted a bad review on yelpThe manager said that he would give us a $discount to removed the review, and if we didn't he would not schedule a deliveryWe agreed and the delivery was set for the first week in JulyThe delivery never happened and our furniture did not show up in until 7/We asked for another discount because we could not stay in our house with out a bed or basic necessitiesThey agreed to that but stated we needed to take delivery before he would agree to a specific discountOnce the delivery was signed for he disavowed agreeing to an additional discountWhen the truck was unpacked most of the boxes were destroyed, it looked like they were thrown off a second story barely holding togetherWe filed an insurance claim with their company for $but have not heard back.These guys are pirates and should not have a business license in California Sincerely, [redacted] ***
Dear Revdex.com: We provided a quote to our Customer based on a list of ítems we got from themWe were informed they were moving a total of itemsUsing a software designed for moving companies, it was calculated that they would need cubic feet or spaceThe cost of moving is determined in part by the size of it and measured in cubic feetOn the day of their pickup we arrived with our truck and we saw that there were taking a lot more items that we did not know of until that momentWe ended up loading a total of itemsThis is almost times more that what it was expectedAlthough we do not charge per item, the size of the move was significantly higher and the cost of the move was calculated according to the actual size We are required BY LAW to walk through around the items the customer is taking and we need to provide of what is called a REVISED VISUAL ESTIMATEOur foreman did that and only after he saw that there were much more items than what it was estimated based on the information provided by the customer, he gave them a revised price for the actual size of the moveAs they even mention on their complaint, we gave them the best possible price we could afford to move them, just not to lose the day of workOnly after they understood and gave us their written consent, we begin to load their items on the truck For delivery, we asked our customer what was their FIRST AVAILABLE DATE when they were able to receive their itemsWe got then 07/13/as the first possible date our truck could arrive to ColoradoIt is not true that we guaranteed delivery within hours from that dateAll moving companies have BY LAW up to business days to deliver the goods from the first available date of deliveryWe inform all of our customers over the phone, by email before the day of the pickup and even in the contract that we cannot guarantee an exact delivery date, that it might take up to business days and that the average time for delivery is within to days from their first available dateThis is due to the fact that, like any other moving company, we do not have an unlimited number of trucks just sitting in the storage waiting to be loadedFor delivery, foot trailers are used and are constantly moving doing deliveriesAs soon as an empty trailer returns to our storage, it is immediately loaded and sent out again to deliver goods to more customers We sent emails to our customer months before they date of their pickup and it was explained on the email all the details of our service including delivery expectationWe ask all of our customers to please read the emails we send and confirm they read it by sending us an Electronic SignatureWe received the electronic confirmation they read the email on 04/01/ We are truly sorry to hear that someone stole their engagement ringsWe were informed by Mr [redacted] on 07/21/We informed that a police report was filed and we told him we will cooperate with anything that is neededUntil now, we have never heard about what happened with that police reportWe asked Mr [redacted] to please send us a copy of that report and we never got itAgain, if he could send it to us, we can call their local police and help with the investigation Until this complaint, this is the first time that we hear that Mrand Ms [redacted] have a missing TVWe have no records of them calling or sending emails to usWe need them to please send us details of the missing items (brand and model), so we can at least have the opportunity to look for those items We are available to help Mrand Ms [redacted] with anything they needIf there is anything else that we can do for them, they can reach us by phone or email to our Customer Care team Regards Cal Moving and Storage
Dear ***: Your quote was updated several times while you were calling us and updating your inventory listWe have never provided you a quote for $as you mentionYour last updated quote on 05/31/was for $with a $early reservation discount, making the total quote $That attached to this response we send a copy of the email we sent you with this quote and the list of itemsThe total number of boxes in this quote was medium boxes and wardrobe boxesBofore that quote, the previous one on 05/25/had less items The cost of the move was $with a $early reservation discount making the total $This quote had only medium boxes, no wardrobe boxes and some other items were not informed on this quoteWe have NEVER informed you that the quote was going to be $Our foreman gave you a Revised Visual Estimate for $This was verbally informed and also signed before we began to load the items on the truck and it did not change after the items were loadedOur manager [redacted] gave you already a very generous discount but not in exchange of removing a review on YelpIt was a Courtesy Discount for any inconveniences during your move with us and for the time it took to deliver your itemsEven if you make a bad review online about our company, it gives us no reason not to deliver your itemsIt is not legal to threaten a customer to remove a bad review in exchange for delivery and we could lose our license as moversOn the file you attached here in the Revdex.com, we can see some emails exchanged with ChisAt no point of the conversation, he mentioned that the discount was in exchange of you removing the review or that we were not going to deliver your goods if you didn´t remove itWe have sent you an Insurance Claim form to begin with the insurance processIf you have already sent it, our claims department will be working on your claimThe usual time that it takes to complete an insurance claim is between to days from the moment they receive your claim formWe will talk to the insurance and ask them to try to expedite your claim as much as they possibly canAs soon as the process is complete, you will receive a letter in the mail with a notification that you will need to sign and return and after that a check will be sent in the mail as compensationWe can prove Ms [redacted] that we are not pirates, which by the way, the pirates as we see in the movies have already disappeared several hundred years agoTo compare a legal business with a federal license to operate with criminals, murderers and rapist from the 17th/18th century; is a little ludicrous to say the leastAs said, we are a legitimate business with the necessary federal license to operate and everything we did was within the boundaries of the law informing Ms [redacted] in advance of our entire service with written information prior to her move and with a contract that shows we had her signed consent to every term and condition Best Regards Customer Care CAL Moving and Storage
Complaint: [redacted] I am rejecting this response because:We received an original bid of $We added boxes and bid went $Movers arrived and then told us it could be up to $5600.00, almost double of the updated estimateOnce all of our possessions we in the truck they now wanted $We felt we had no options since we were supposed to be out of the apartment by pm and it was now pm.Wrapping all furniture was to be includedNo Boxes were packed by moversThey charged us $to crate marble top they knew about but never did crate itMany of the items they wrapped together like bed slates were small enough to fit in your hand but got a sticker, so we ended up with items.Please find attached emails that contradict the claim we have not been in touchBecause of the very unpleasant experience I posted a bad review on yelpThe manager said that he would give us a $discount to removed the review, and if we didn't he would not schedule a deliveryWe agreed and the delivery was set for the first week in JulyThe delivery never happened and our furniture did not show up in until 7/We asked for another discount because we could not stay in our house with out a bed or basic necessitiesThey agreed to that but stated we needed to take delivery before he would agree to a specific discountOnce the delivery was signed for he disavowed agreeing to an additional discountWhen the truck was unpacked most of the boxes were destroyed, it looked like they were thrown off a second story barely holding togetherWe filed an insurance claim with their company for $but have not heard back.These guys are pirates and should not have a business license in California Sincerely, [redacted] ***