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CalAtlantic Homes Reviews (153)

Unfortunately, the complainant is asking for a result to which they are not legally entitled and are using this process in a wrongful manner

Ms [redacted] , It appears the main focus of your concern is the location of the gutters in relation to your townhomeYour homes roof is designed to remove the water run off from the roof and the foundation systemThe layout of the roof system allows certain locations for the gutters and downspoutsThese locations for your home are in the prime location for the functionality The extensions that Standard Pacific Homes installed were to extend over your landscaping and "bulk heads" to help alleviate the washout of stone that you installedWe simply tried to assist you with this matter as a courtesy and not a warrantable issue Standard Pacific Homes will continue to honor your Builders Limited Warranty as defined in the Performance StandardsHowever, we can not accept responsibility for alterations made to the exterior of the home after the closingThese "bulk heads" stopped the flow of water away from the home and caused adverse damming by definition We feel no future action is required and respectfully disagree to perform non-warrantable repairs If you require any warrantable service from Standard Pacific Homes please don’t hesitate to contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The exchange and why we are rejectingPicture are attached as wellThe green tile is ours, the lighter tile is other housesOur tile shelf edge coloring is NOT consistent with other houses built by CalAtlanticCalAtlantic still is failing to rectify a potentially dangerous electrical issue in the house, there have been a large number of miswired switches, outlets installed without electrical boxes, and damaged wiring found by the home ownersIt is obvious that the house was NOT inspected properly during the construction process and still needs to be inspected for electrical issuesOn Mon, Jun 27, at 11:AM, [redacted] < [redacted] > wrote: Mr [redacted] I wanted to take the time to review all of the items that you have touched based with [redacted] on not just what is listed below in the e-mailAfter you have reviewed the list, please let me know if I have overlooked anything - Tile shelf colorant: As stated below, the product that was used and the application is consistent in all of our homesThis product has shown no history of failure over time and we will not be able to reimburse you for the shelves that we installed Wisenbaker Builder Services has agreed to remove all of the colorant from the shelves edges based on the tiles edge being similar to the tiles surfaceLet me know if would like this done I have attached pictures to this emailThe green tile is a shelf in our master shower, the two lighter colored pictures are from CalAtlantic houses that closed before oursOne closed approx months before our house and the other approx months before oursNeither of these two houses has had the colorant on the edge of the tile shelves touched up after closing, neither of the two houses show that the tile colorant has washed offOur has been re-colored every to months yet continues to wash offPlease see the pictures attached and please tell me if you still think the performance of the colorant on our tile is consistent with other homes built by CalAtlantic If you want to have WBS come and re-apply or remove, they will do so but we will not reimburse for the option - Hot water to kitchen sink: We will reimburse you $ for the cost incurredReceipts will need to be provided We accept thisReceipt is attached - Carpet unraveling: After reviewing all of the history and checking with our supplier, the carpet in reference has no history of failureWe will not reimburse for the carpet installed It is not clear to me how past history of a material is fully indicative of current performanceThe carpet installed in our house has clearly failed to perform as advertised, the carpet started unraveling between to months post installation Had someone bought a Toyota and had the rear main seal fail months into ownership should that owner be satisfied with an answer from Toyota stating that they have never see that seal fail in the past therefore we will not replace the seal? No, of course not, if the seal fails to perform it is replaced It's novel to know that you have not seen a failure of this particular carpet in the past but the carpet has failed in my home, plain and simpleThe failure of the carpet, be it defective material, installer error, etc, in my home is the issue, not the past performance in other homesWe would like a refund of the upgrade price for the carpet and padding If you would like to have the product checked to see if a defect exist, we will have the carpet looked at but a refund will not be given - Caulking/Mortar: We will caulk the columns in reference but this will be the last time any caulking will be done on the home due this being a maintenance item Thank you, we accept this - Marlana counter tops: The tops installed in the utility room, bath 3, bath and are a Marlana productThis product is not offered in ½” edge as shown on the paperwork from our design centerYou were charged $for the utility room and powder room, $ for bath and $ for bath Based on the paperwork error, you will be reimbursed $ Thank you, we accept this - Amp outlets: We will refund the $ for the two missing outlets Thank you, we accept this - Compacted attic insulation: We will touch up the areas compacted by service work performedThis will be done once all HVAC issues are addressed Thank you, we accept thisWe would like a timeline for repairs of the HVAC system and subsequent insulation touch up? Insulation was removed from above the garage by roofers looking for a leak will this also be replaced? Yes, we paid extra to have our garage insulated as a Z option [redacted] will contact you next week to get this scheduled - Electrical inspection: All of our homes are constructed and inspected by a third party companyAreas in need of correction are done at specific times in the processIf you have a specific item that was overlooked in our process, please let us know and we will evaluate and correct the itemWe will not perform an electrical inspection on the home Our home has a list of electrical violations which seem to have made it past all of the 3rd party inspectionsWe have sent photographs of these items to Customer Service over the last years so you should already have a record of themSome examples include: electrical outlets installed without an electrical box, light switches installed with ground wires in series rather than in parallel (switches grounded to each other then finally tied into ground from box, each switch should be individually tied to ground), hot wires with insulation damaged during sheetrock installation, inaccessible, electrical outlet found behind the dishwasherBecause of this long list history of defects that were not caught by any 3rd party inspections we are asking for a proper electrical inspection, if CalAtlantic refuses such an inspection I propose the following: CalAtlantic to extend the warranty of the electrical system of our house to match the structural warranty of yearsI will inform my home owner's insurance of the history in electrical defects, CalAtlantic's, refusal for inspection, and allow our insurance company to work directly with CalAtlantic if there is a loss due to faulty wiring during construction of the house We will not be able to extend the warranty on the electrical components of the home- Rear service door: This will be adjusted as an ongoing issue This door has been adjusted to times already and goes out of adjustment within weeksWe would like it fixed permanentlyI do understand the need to adjust a door periodically due to wear and weather changes but this door only lasts weeks before falling out of adjustmentWhen can this work be completed? [redacted] will contact you next week to schedule - Rear service door: Proposed defect will be reviewed Thank you - Stucco band: It will be resealed at the rotunda window and recoloredColor may vary due to the age of the home Thank you, we will accept some color variation in the repairIf the variation is too great we would like that area of the rotunda pained from roof line to soffit, and edge to edgeThe area is reasonable, less than square feet, please see picture belowAs a suggestion would the use of a mild muriatic acid solution, while protecting the metal roof, remove the eflourecence without the need for any repainting? I will get a recommendation from our stucco contract on the best way to resolve the issueMuriatic acid is a very strong product that can damage things if used in correctlyI will review the recommendation and see what fits best- Water leaks per IR inspection: Information was inspected by CalAtlantic Homes and Burgess Consulting GroupThere were no signs of moisture detected and no visual damage at either locationNo further action will be taken Burgess came and did their inspection when we had not had a hard rain for months so I am not surprised there was no sign of moistureWhen I mentioned this to the representative from Burgess they suggested that they repeat the test during the "rainy season"This has not been done to dateIf a re-inspection will not be performed I would like the warranty on this item extended years from today to give us a chance to have an additional IR inspection done during the "rainy season"If a leak is found we would like CalAtlantic to repair the leak as well as reimburse us for the inspection which found the leak and an inspection year later to verify that the leak has been fixed correctlyIf no leak is found there is no further action required on the part of CalAtlantic If there are any signs of a water leak in the mentioned areas, we will investigate the area of concernWithout this, our position is the same and no warranty extension will be granted - Master bedroom/media room: [redacted] HVAC has reviewed the data taken at the home in April/May and have a proposed plan of actionWe will adjust the system to meet the home guarantee of plus or minus degrees from the thermostat Thank youWho should be my contact person at [redacted] to find out the work plan and schedule of completion? I have worked with [redacted] in the pastI have been told to contact [redacted] in the past yet he does not return emails or phone callsI have asked for a copy of the logger data as well as the report from ClearResultI was unable to open the initial file sent to me by ***, I have repeatedly ask [redacted] and Noe to send me the data and report and have not gotten a reply I am dealing with [redacted] on this issueWhen he returns from the holiday, we will supply the plan of action Once we have received the appropriate receipts, we will issue a check for the items mentioned aboveIt will take approximately two weeks for the check to be sent to you once everything has been received One item not addressed is water dripping from the fan in bath in the winter when taking a hot shower, how will this item be addressed? Thank you, the receipt is attached, please let me know if you need any more information I’m not sure on this without [redacted] looking at thisWe will evaluate and go from there Regards, [redacted]

Although Mr [redacted] ’s aforementioned sink was deemed in excellent condition at his final home acceptance, CalAtlantic properly denied Mr [redacted] ’s request on June 28th, 2016, as it is not covered under our Homebuyer’s WarrantyIn retrospect, CalAtlantic is obligated to repair Mr [redacted] ’s cracked window, as this specific item was documented in need of repair at his final home acceptance

CalAtlantic has recently agreed to cover $5,of the cost for the Stucco I have signed a form agreeing to this and releasing CalAtlantic from my Stucco claim However, I would prefer to wait until I receive the $5,before closing my claim Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It has been over weeks since our back yard was flooded, weeks since we submitted a bid for our damages, weeks since the plants and irrigation systems were removed (something we feel only occurred because of the insistence of HOA and CalAtlantic's necessity in turning over maintenance to HOA) and all this time, we have been receiving the same response: "We will contact you with a response." Unfortunately, this is something that we believed every time we contacted their representativesWe waited weeks to file a complaint with the Revdex.com because ultimately their promises of a response were never metAgain we waited an additional week hoping for restitution so that we could once again have our back yard back to its original conditionThey have my contact information, and after a week, we have yet to hear from anyone at the companyWe are not going to accept another generic response from a large company who fails to take homeowner complaints seriously These deceptive practices do not sit well with us and, if I were a current buyer, I would question the standards of a company that promotes this type of behavior Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This pipes in my townhome are defective November 1, was the fourth water pipe break The first break occurred in when my townhome was almost eight years old The pipes will continue to break and flood my townhome until they are replaced Standard Pacific Homes sold me a new townhome with pipes that are defective and I believe should be held accountable to replace the pipes Regards, [redacted]

Revdex.com: I would like to go take this matter to mediation, as per paragraph of the Declaration of Condominium RegimeI am asking Revdex.com's help with arranging this mediation Regards, [redacted]

In regards to complaint ID # [redacted] , CalAtlantic Homes’ response is as follows: Our Customer Care Representative, [redacted] has been in contact with Mr [redacted] and they met on 1/20/to review all outstanding itemsThe sod issues were resolved and repairs for all other concerns are in the process of being scheduled CalAtlantic Homes considers this matter resolved

The customer's demand for payment is not valid under his home warranty because he did not provide CalAtlantic prior notice of the problem or the repair CalAtlantic considers this matter closed

I am in the process of building a home with Ryland my husband and I were so excited and this is our second home that we had built the first was a Beazer home and I must say that was a very positive experienceSo now here we are with Ryland with about weeks before closing my husband and myself go by the house to the flooring that was the last thing they were to do boy were we surprised the flooring we had chosen was definitely not the material that was shown to us at the design center now they are saying that what we chose and there nothing they can do about it they were very deceiving from the contractor, the sales consultant and the design center consultant they actual think we are going to let it go we will not if we have to sue then we will because they are saying we will not be able to get our ernest money backI`ve posted on several social media sites please, please, share

Standard Pacific Homes’ low voltage contractor has personally visited Mr [redacted] and inspected his security and monitoring system During that time corrections were made to rectify the tone of the security systemThe feature sold to Mr [redacted] was a pre-wire only, and the home Standard Pacific Homes delivered was indeed prewired However, during this on-site visit the customer was supplied with extra magnets to complete each security contact in an effort to provide the customer with an easier transition for his security system, and the workings of the prewire system were explained

Thank you for the opportunity to respond to the concerns raised by this customer Mr [redacted] closed on his home in Salem Village on 06/20/It is our belief that the Bermuda Grass sod and other landscaping materials were in good condition at the time of closing, with a small exception-the Standard Pacific construction manager agreed to replace two small areas of installed sod in a very limited area of the yardMr [redacted] reviewed and was presented with the Standard Pacific Homeowner’s Limited Warranty and Maintenance Manual as a part of his New Home Presentation with the construction managerThe manual specifies that landscaping materials are covered by the warranty for days only if the customer maintains themThe manual clearly instructs homeowners in the proper maintenance of their landscaping and provides tips for keeping lawns looking healthyIt is noted in the manual that weeds are naturally occurring and should be expectedBecause all newly installed landscaping requires a high level of attentiveness and maintenance from homeowners, our warranty on this particular item is limitedWhile we understand the customer’s frustration with the appearance of the unmaintained grass, we cannot agree to expand the warranty coverage to replace it

A meeting was conducted with [redacted] and [redacted] at their residence on Saturday 2/21/to review any outstanding warranty items and to clarify warranty proceduresA comprehensive inspection took place at that time where we discussed and clarified the Standard Pacific Homes warranties of 1-year functional, 2-year mechanical and 10-year structuralAll parties recognized this is the contractual agreement A short list of items were generated to be addressed between March 9-while Mr [redacted] will be at home and will be completed at that time

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This review is regarding an employee of Cal Atlantic by the name if Melanie M*** I went into the Young Range community and looked at the model home she was in I was interested in it but advised her that I wanted to make sure to look at other builders but if I was interested, I will come back and give my earnest money After looking at other homes, I decided that that home was not for me I advised her several times Melanie called and emailed me several times a day, which I had to block her from texting and calling I then advised her via email that I was not interested in the home and was looking at other builders She constantly called and emailed Her last email, I thought was to wish me luck in my home search A few days later, I started to receive calls and emails from her again Geezzzz I blocked her but her number still shows up as someone who has called with a stop sign around her number That mean she is blocked I emailed her and asked her to stop harassing me as she had been I advised her I was not interested in homes several times and she did not listen We went back and forth one mail to the point where she was getting smart and not listening to my request to leave me alone, that I had to curse her Now, I was wrong but her comment was well, sales people follow up No, not like that Every day, all day That's too much A home is an investment, so I want to make sure I find the right home for me and I refuse to settle She didn't understand that I filed a complaint on the site against her and then called the local office to complain Less than hours later, here she is again calling my phone at 6:12am I think she does things to tick people off This is not professional at all Not at all

With regard to complain ID # [redacted] , [redacted] Pacific’s response is as follows.Ms [redacted] contacted [redacted] Pacific directly via text message She did not submit through [redacted] Pacific’s website or [email protected] email.When asked about the Better Business Bureau claim, Ms [redacted] said that she wanted to make sure that the outstanding issues were resolved because she hadn’t heard from [redacted] Electric.She had items of concern: A third party garage door installer had told her the sensor wire to the opener was damagedThe wire was deemed in good shape per [redacted] Electric who installed the wire originally for S [redacted] She had cosmetic issues (paint and caulk) Leaking p-trap under kitchen sinkThis item was corrected in JanuaryCurrently, Ms [redacted] has a Service Request submitted through [redacted] Pacific and all items are scheduled to be completed by April 24th.When asked about the Revdex.com complaint, Ms [redacted] said that she is completely satisfied with how things ended up and the progress of her current service request (a 3rd party inspection report)

We have contacted HMI our Contractor to schedule to make this repair with Mr***Our Customer Care Manager [redacted] has also contacted Mr [redacted] to alert him of the scope of repair and the plan of actionWe apologize for any miscommunication in resolving this matter

We decided to build a house with Ryland Homes in Cinco Ranch back in June of We were working with [redacted] as our sales counselor She was very pleasant to work with The contract says that our house would be closed around Dec15, [redacted] was assigned as our construction manager [redacted] was total contrast from [redacted] He was very arrogant for someone who has only a few years of building experience If we saw something that was unsatisfactory, he said that it looks "fine" to him I wish I can upload some pictures to show you my examples We had found several items in our pre-drywall 3rd party inspection One of them was missing nails in joist hangers I think it took more than emails, several phone calls and text messages to [redacted] and [redacted] before it was addressed When I went to check, the drywall was already up and I had no way to verify that it was actually completed Another issue with [redacted] is that he makes empty promises At the beginning, he brags about he is always ahead of schedule and that we can expect our house to be done by November So we are now in December and the house was about 80% complete [redacted] was no longer our construction manager, Ryland has brought [redacted] in to take over since [redacted] was too busy to work on our house At this point, Ryland was really trying to push for us to close by the end of December I was not comfortable, since there were only about 2/weeks left and not all the bricks around the house has been laid Wood floors are not in The contractor for the kitchen back plash did a terrible job and the pattern was also wrong The closets shelves has cracks everywhere It seems like Ryland was just trying to piece the house together to close by the end of the year I wanted to Ryland to take their time to build the house and that we should not rush to close I was told that somewhere in the contract that if I don't close by the end of the year, I will have to pay a 1% penalty (almost 4K) During that same week, my company had laid me off Oil prices has been continuing to drop and there were a lot of laid off in the Houston area I reach out to Ryland to ask for the return of my earnest money (almost 12K) They said it was not refundable once the loan has been 'approved' I later found out that my loan was conditionally approved by RMC Mortgage (Ryland's Mortgage Company) I ask for clarification on what Ryland claim to be 'approved' and whether it was the same as conditionally approved I later received an email from RMC Mortgage that my loan was denied since they could not verify my employment I'm reaching back out to Ryland to see if they would return the earnest money since my loan now is denied, but they said that I will lose all earnest money including deposits for upgrades if I fail to close after the house agreement has been signed This is just a heads up for anyone who is planning to build a house with CalAtlantic or Ryland Home Do your research before depositing your money Read the contract line by line I don't know if we were working with a subpar construction manager, but I felt that our house was not well built

Up until I had my final warranty walk-through at the end of year on my new home, I would have rated them higher They are have ok finishes, good neighborhoods, but their trades are a little lower quality than I would have thought for the "more than market" prices they demand Let me start by telling you that I have been an Interior Designer for years ( Park City Utah, Newport Beach California, Nashvilled TN, Manhattan NY) I know products and I know tradesmen My problem is with their suppliet: Cabinet Specialists I have worked with hundreds of cabinet companies! The cabinets that they installed in my home are prefinished by a manufacturer outside of the U.S(my home is not low-end) I also remodel homes at lower price points and have myself purchased RTA cabinets I have never before run into a company that had a finish that failed within a year of install, and had no way of touching up the cabinets (NO OPTIONS AT ALL FOR CORRECTING THIS) on the initial "Builder Walk-through" we had to have them come out and replace trim pieces that had the finished missing and yet were installed anyway Almost all of there joints have gaps and missing fill The epic fail is on the painted finish on the doors and drawers! Whoever the supplier is does really bad quality on routering the details There are chatter marks and where the finish failed you can see that they literally sprayed finish over sawdust and particles Both they and Calatlantic Homes (Standard Pacific) Builder refuse to take any ownership! They offer not solution!! (not even allowing me to purchase replacement doors) The representative from Cal Atlantic informed me that this was "wear and tear" and part of living in Texas" When I showed him that I knew what I was talking about and showed him were the sawdust was and that the finish came of if it was ever rubbed He said, "we will have the agree to disagree" "We stand by this company and will not do anything to resolve the matter" WHAT????

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Address: 11662 Amaralles Dr, Reisterstown, Maryland, United States, 21136-6052

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