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Caldwell Imports Inc.

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Caldwell Imports Inc. Reviews (2)

We are researching this case.thank you caldwell toyota

Review: AFTER OBSERVING ANTI FREEZE LEAKING FROM BENEATH MY 2012 HIGHLANDER, I DID A VISUAL INSPECTION OF THE RADIATOR, HOSES, AND ENGINE. I COULD NOT SEE ANY OBVIOUS SOURCE OF THE LEAK. I HAD THE VEHICLE TOWED TO CALDWELL TOYOTA. I CALLED THE DEALERSHIP AND ADVISED THAT THE VEHICLE WOULD BE COMING IN FOR REPAIR. I STATED THAT THE VEHICLE WAS OUR FAMILY'S PRIMARY VEHICLE AND ASKED WHEN IT WOULD BE LOOKED AT. IT WAS A FRIDAY AND I HOPED THEY COULD LOOK AT IT ON THAT DAY OR THE NEXT. I BELIEVED THAT IT COULD HAVE BEEN BEEN BAD HOSE AND FIXED IN A TIMELY MANOR. I WAS FIRST TOLD THAT IT WOULDN'T BE LOOKED AT UNTIL NEXT WEEK. AFTER EXPLAINING THE SITUATION, I WAS THEN TOLD THAT IT MAY BE LOOKED AT THE NEXT DAY. IN MY MIND, THINKING IT SHOULD BE A QUICK FIX I REQUESTED THAT IT BE DIAGNOSED THE SAME DAY. AFTER A WHILE THEY AGREED. LATER, I SPOKE TO THE SERVICE MANAGER WHO SAID HE HAD HIS HIS BEST TECHNICIAN LOOKING AT IT. A SHORT WHILE LATER, THE SERVICE MANAGER CALLED ME STATING THAT THE PROBLEM WAS LOCATED. HE PROCEEDED TO TELL ME THAT A HOLE WAS FOUND IN THE RADIATOR AND THAT IT WOULD NEED TO BE REPLACED. THE REPAIR WOULD COST $750.00, AS IT WAS NOT UNDER WARRANTY. NOT HAPPY WITH THE NEWS I RESPONDED TO THE DEALERSHIP TO SEE THE DAMAGE FOR MYSELF. WHEN I ARRIVED, NOBODY IN THE SERVICE DEPARTMENT WANTED TO HELP ME. I WALKED INTO THE SHOP AND APPROACHED MY VEHICLE. WHEN I ASKED THE TECHS IN THE SHOP WHO COULD HELP ME, THEY ALL SAID THAT THEY WEREN'T WORKING ON MY VEHICLE AND DIDN'T KNOW ANYTHING ABOUT IT. FINALLY ONE TECH CAME OVER AND EXPLAINED THAT THERE WAS A HOLE IN THE FRONT OF THE RADIATOR. HE THEN PROCEEDED TO PULL A SCREW DRIVER OUT OF HIS POCKET, INSERT IT THROUGH THE GRILL AND POINT OUT THE DAMAGED AREA (DAMAGED I DO NOT SEE PRIOR TO SENDING IT TO THE SHOP). THE TIP OF THE SCREW DRIVER MATCHED UP WITH THE DAMAGE PERFECTLY. I WAS EVENTUALLY TOLD THAT DEBRIS MUST HAVE KICKED UP, TRAVELED THROUGH THE NARROW GRILL, AND UPWARD CAUSING THE SUSPICIOUS DAMAGEDesired Settlement: I FIND IT HARD TO BELIEVE THAT THE DAMAGE COULD HAVE BEEN CAUSED BY ROAD DEBRIS. I SPOKE TO SEVERAL MECHANICS WHO AGREED. I FEEL THAT AFTER PRESSURING THE DEALERSHIP TO DIAGNOSE MY VEHICLE, THEY SABOTAGED THE RADIATOR. EITHER TO PUNISH ME FOR MY PERSISTENCE OR TO MAKE A NON WARRANTY REPAIR ON MY VEHICLE AS IT WAS STRANDED THERE AND HAD NO OTHER OPTION BUT TO PAY TO HAVE IT FIXED. AFTER BEING SUSPICIOUS OF THEIR OPERATION, I CONTACTED ANOTHER TOW SERVICE TO TRANSPORT MY VEHICLE TO MORRISTOWN TOYOTA. BEING MY RADIATOR WAS "NOW" DAMAGED I HAD TO STILL PAY $750.00 FOR A NEW RADIATOR. THE TOW BILL WAS $150.00. I WOULD LIKE TO BE REIMBURSED FOR THE $900.00. I HAVE PHOTOS OF THE VEHICLE, GRILL, AND RADIATOR PRIOR TO BEING TOWED FROM CALDWELL TOYOTA. AFTER THE VEHICLE WAS FIXED AT MORRISTOWN TOYOTA I TOOK THE DAMAGED RADIATOR AND STILL HAVE IT MY POSSESSION.

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Response:

To the Revdex.com I sppoke to my service manager and the mechanic who has been with me for over 30 years who looked at Mr. [redacted]s car,the customer came in with a an anti freeze leak and overheating .The mechanic looked and diagnosed the veh and found the leak....Mr. [redacted] was explained by the customer relations manager that firstly the dealer does not get paid any diffrently when doing warranty work and secondly to assume that he's being PUNISHED FOR WANTING HIS CAR WORKED ON SOONER IS UTTERLY REDICULAS. The veh was not worked on at Caldwell Toyota just diagnosed and Morristown toyota came up with the same diagnosis...this complaint is baseless.

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Description: Auto Dealers - New Cars, Auto Parts & Supplies - New, Auto Body Repair & Painting

Address: 1155 Bloomfield Avenue, West Caldwell, New Jersey, United States, 07006

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